Meridian Link/Customer Controlled Routing, Installation And Upgrade Manual

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346 Chapter 12: Meridian 1 configuration for Meridian Link/CCR
553-3202-210 Standard October 1998
Configure Control DNs (CCR)
A Control DN (CDN) is a specialized ACD queue that has no agents. One
CDN is required for each CCR script.
A CDN in controlled mode offers control of calls to applications. A CDN
when not in controlled mode is essentially the same as a CDN used in
Enhanced ACD Routing (EAR), so the CDN/EAR parameters should be
programmed in the same way other EAR CDNs are programmed at that site.
The CDN/EAR parameters are the following prompts: FRRT, FRT, SPRT,
SRT, FROA, MURT, DFDN, CEIL, RPRT, CWTH, BYTH, and OVTH.
IMPORTANT
CDNs must be configured on the MeridianÊ1 before you start scripting
in CCR. If they do not exist, any variables or associations you set up in
CCR will be lost.
Table 130
LD 23ÑDefine CDNs
Prompt Response Comment
REQ NEW, CHG New or change
TYPE CDN Control DN for Enhanced ACD Routing
(EAR) calls
CUST 0Ð99 Customer number
CDN nnnn Control DN number
FRRT 0Ð511 First RAN route number for EAR
FRT 0Ð2044 Seconds before unanswered EAR calls are
connected to first RAN
SRRT 0Ð511 Second RAN route number for EAR
SRT 0Ð2044 Seconds before unanswered calls are
connected to second RAN
ÑcontinuedÑ