Meridian Link/Customer Controlled Routing, Installation And Upgrade Manual

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Chapter 13: Meridian Mail configuration 363
Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide
Table 137
LD 11ÑDefining virtual agent DNs for voice channels (continued)
Prompt Response Comment
KEY 7 A06 Assign an A06 (6-party conference) key where
7 = key number
KEY 9 RLS Key 9 should be RLS (Release)
KEY <cr> An empty carriage return at the last KEY
prompt ends key definition input
Ñ end Ñ
Configuring Meridian Mail for Host Enhanced Voice
Processing (HEVP)
To configure the Meridian Mail system for the Host Enhanced Voice
Processing (HEVP) feature of Meridian Link, perform the following tasks:
1. Add the Meridian Mail ACD DN for HEVP applications to the
Meridian Mail VSDN Table.
2. Create and dedicate voice channels for HEVP applications in the
Channel Allocation Table (CAT).
3. Define a new mailbox to store voice prompts for the HEVP application.
Adding the Meridian Mail ACD DN to the Voice Service DN
(VSDN) Table
The procedure that follows describes how to add the ACD DN you defined
in LD 23 on the Meridian 1 (see ÒCreating a Meridian Mail ACD queueÓ
earlier in this chapter) to the list of DNs in the Meridian Mail Voice Service
DN (VSDN) Table. Table 138 shows examples of entries for each service
type (Voice Messaging, Voice Menu, and Meridian 1 Access).