Meridian Link/Customer Controlled Routing, Installation And Upgrade Manual

Page: 376 / 595

358 Chapter 13: Meridian Mail configuration
553-3202-210 Standard October 1998
Configuring Meridian 1 for Meridian Mail
To configure the Meridian 1 for Meridian Mail, perform the following
tasks:
1 Create a Meridian Mail ACD queue in Overlay 23.
2 Create virtual agents in Overlay 11, assigning them to the Meridian
Mail queue.
Creating a Meridian Mail ACD queue
Reserving an ACD queue for the sole purpose of directing calls to voice
channels dedicated to a Meridian Link-based application ensures that all
HEVP channels are in their own queue. If the application uses Host
Enhanced Routing to direct calls to Meridian Mail, it must do so by routing
calls to this ACD DN. The ACD DN number assigned here will also be
added to the Meridian Mail VSDN Table.
Table 136 describes how to use Overlay 23 (LD 23) to create a new ACD
queue for Meridian Mail. To configure the new ACD queue for Meridian
Mail, respond YES to the MWC, IMS, CMS, IMA, and IVMS prompts; and
at the VSID prompt, specify the link ID of the Command and Status Link
(CSL) to the mail system.
Table 136
LD 23ÑCreating an ACD queue for voice channels
Prompt Response Comment
REQ NEW Create a new ACD DN
TYPE ACD ACD data block
CUST xxxx Customer that the Meridian Link-based
application will be serving
ACDN xxxxxxx An unused DN in the customerÕs dialing plan.
For the example shown in Figure 94, you
would enter 7650.
MWC YES
ÑcontinuedÑ