Meridian Link/Customer Controlled Routing, Installation And Upgrade Manual

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364 Chapter 13: Meridian Mail configuration
553-3202-210 Standard October 1998
When adding an ACD DN for Meridian Link-based HEVP applications in
the VSDN Table, observe the following:
¥ The service class must be ACC.
¥ A class number must be entered, but actual linkage between channel
class and channel is made in the Channel Allocation Table (CAT), not
in the VSDN Table.
Note: The VSDN Class field indicates which application will be
started, but applications based on Meridian Link use only the CAT
linkage. Therefore, the choice of VSDN class number is not important.
Procedure to add the Meridian Mail ACD DN to the VSDN Table
1 Log in to Meridian Mail Administration.
2 Choose Voice System Administration.
3 Choose Voice System Configuration.
4 Choose Voice Service DN Table.
5 Add a new entry, setting the DN to the ACD DN you created in
LD 23 on the Meridian 1.
In Table 138, 7650 is used as an example of the DN. The service is ACC
(for ACCess). The class should be set to the lowest channel class you will
assign to the Meridian Link-based application. The example mail queue in
this chapter uses channel class values 1Ð4, so the example in Table 138 uses
a value of 1.
Note: The class number used here has no impact on Meridian Mail
call processing, since the association of the call to the Meridian Link-
based application is done in the CAT, but using the lowest channel
class assigned to the Meridian Link-based application avoids any
possible future conflict.