– Is the failure repeatable?
– Has this configuration ever worked?
– What changes, if any, were made before the configuration failed?
– Is this the original reported failure?
• Diagnostic program type and version level
• Hardware configuration (print screen of the system summary)
• UEFI firmware level
• IMM firmware level
• Operating system software
You can solve some problems by comparing the configuration and software setups between working and
nonworking servers. When you compare servers to each other for diagnostic purposes, consider them
identical only if all the following factors are the same in all the servers:
• Machine type and model
• UEFI firmware level
• IMM firmware level
• Adapters and attachments, in the same locations
• Address jumpers, terminators, and cabling
• Software versions and levels
• Diagnostic program type and version level
• Configuration option settings
• Operating-system control-file setup
For information about calling Lenovo for service, see Appendix D “Getting help and technical assistance” on
page 661.
Recovering the server firmware (UEFI update failure)
Important:
Some cluster solutions require specific code levels or coordinated code updates. If the device
is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before
you update the code.
If the server firmware has become corrupted, such as from a power failure during an update, you can
recover the server firmware in the following ways:
•
In-band method:
Recover server firmware, using either the boot block jumper (Automated Boot
Recovery) or a server firmware update package.
•
Out-of-band method:
Use the IMM2 Web interface to update the firmware and the latest server firmware
update package.
Note:
You can obtain a server-firmware update package through one of the following ways:
• Search and download the update package from http://www.lenovo.com/support.
• Contact your Lenovo service representative. Phone numbers are available athttp://www.ibm.com/services
or http://www.ibm.com/planetwide.
The flash memory of the server consists of a primary bank and a backup bank. You must maintain a bootable
UEFI firmware image in the backup bank. If the server firmware in the primary bank becomes corrupted,
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Lenovo System x3250 M6 Installation and Service Guide
Summary of Contents for x3250 m6
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