19-8
Troubleshooting > Troubleshooting When Printing or Copying Image
Symptom
Checkpoints
Corrective Actions
Reference Page
Vertical white lines or
vertical colored lines
appear in the printed
image.
Have you checked the condition
and settings of paper or
originals?
Check the condition and
settings of paper or originals.
Step 2 Check the
condition and
setting of paper or
originals.
Is there any paper dust or ink
dirt in the machine or option
unit?
Clean the machine and option
unit.
Step 4 Clean the
machine and
option unit.
Have you performed head
cleaning or nozzle recovery?
Perform head cleaning or nozzle
cleaning according the image
quality.
Step 5 Perform
print head
cleaning.
Are you printing a high coverage
image on inkjet matte paper?
Select [
High Print Coverage
Mode
] in [
Inkjet Matte Paper
Action
] of the System Menu.
Are you printing a high coverage
image on paper with low
moisture absorbency?
Change to a paper with high
moisture absorbency, such as
thick paper.
―
Vertical white bands
appear in the image.
Have you checked your
operation environment?
Check your operation
environment, and adjust the
room temperature.
Step 1 Check the
operation
environment.
Have you checked the condition
and settings of paper or
originals?
Check the condition and
settings of paper or originals.
Step 2 Check the
condition and
setting of paper or
originals.
Have you checked the status of
ink container?
Take appropriate actions
according to the status of ink
container.
Step 3 Check the
status of ink
container.
Have you performed head
cleaning or nozzle recovery?
Perform head cleaning or nozzle
cleaning according the image
quality.
Step 5 Perform
print head
cleaning.
Horizontal white lines or
horizontal colored lines
appear in the image.
Have you checked the condition
and settings of paper or
originals?
Check the condition and
settings of paper or originals.
Step 2 Check the
condition and
setting of paper or
originals.
Has a paper feed speed
appropriate for the media type
has configured?
Adjust the paper feed speed
appropriately for the media type,
such as when you are printing
on thick paper.
Vertical stripes appear in
the image.
Have you checked the status of
ink container?
Take appropriate actions
according to the status of ink
container.
Step 3 Check the
status of ink
container.
Have you performed head
cleaning or nozzle recovery?
Perform head cleaning or nozzle
cleaning according the image
quality.
Step 5 Perform
print head
cleaning.