Platinum™ IP3
Installation and Operation Manual
Preface
© 2016 Imagine Communications Corp.
Proprietary and Confidential.
September 2016 | Page 15
Obtaining Documents
Product support documents can be viewed or downloaded from our website. Alternatively, contact your
Customer Service representative to request a document.
Unpacking/Shipping Information
Unpacking a Product
This product was carefully inspected, tested, and calibrated before shipment to ensure years of stable
and trouble-free service.
1.
Check equipment for any visible damage that may have occurred during transit.
2.
Confirm that you have received all items listed on the packing list.
3.
Contact your dealer if any item on the packing list is missing.
4.
Contact the carrier if any item is damaged.
5.
Remove all packaging material from the product and its associated components before you install
the unit.
Keep at least one set of original packaging, in the event that you need to return a product for servicing.
Returning a Product
In the unlikely event that your product fails to operate properly, please contact Customer Service to
obtain a Return Authorization (RA) number, and then send the unit back for servicing.
Keep at least one set of original packaging in the event that a product needs to be returned for service.
If the original package is not available, you can supply your own packaging as long as it meets the
following criteria:
The packaging must be able to withstand the product’s weight.
The product must be held rigid within the packaging.
There must be at least 2 in. (5 cm) of space between the product and the container.
The corners of the product must be protected.
Ship products back to us for servicing prepaid and, if possible, in the original packaging material. If the
product is still within the warranty period, we will return the product prepaid after servicing.
