IBM System x3950 Page 83 Problem Determination And Service Manual Download | Manualshive

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background image

v

Follow

the

suggested

actions

in

the

order

in

which

they

are

listed

in

the

Action

column

until

the

problem

is

solved.

v

See

to

determine

which

components

are

customer

replaceable

units

(CRU)

and

which

components

are

field

replaceable

units

(FRU).

v

If

an

action

step

is

preceded

by

“(Trained

service

technician

only),”

that

step

must

be

performed

only

by

a

trained

service

technician.

Error

code

Description

Action

035-265-0nn

Adapter

Communication

error.

1.

Update

the

RAID

controller

firmware

(see

2.

Reseat

the

RAID

controller.

3.

Replace

the

RAID

controller.

035-266-0nn

Adapter

CPU

test

error.

1.

Update

the

RAID

controller

firmware

(see

2.

Reseat

the

RAID

controller.

3.

Replace

the

RAID

controller.

035-267-0nn

Adapter

Local

RAM

test

error.

1.

Update

the

RAID

controller

firmware

(see

2.

Reseat

the

RAID

controller.

3.

Replace

the

RAID

controller.

035-268-0nn

Adapter

NVSRAM

test

error.

1.

Update

the

RAID

controller

firmware

(see

2.

Reseat

the

RAID

controller.

3.

Replace

the

RAID

controller.

035-269-0nn

Adapter

Cache

test

error.

1.

Update

the

RAID

controller

firmware

(see

2.

Reseat

the

RAID

controller.

3.

Replace

the

RAID

controller.

035-271-0nn

Adapter

XOR

engine

test

error.

1.

Update

the

RAID

controller

firmware

(see

2.

Reseat

the

RAID

controller.

3.

Replace

the

RAID

controller.

035-272-0nn

Adapter

Drive

test

error.

Replace

the

attached

drive.

035-273-0nn

Adapter

Drive

error.

Replace

the

attached

drive.

035-274-0nn

Adapter

Parameters

set

error.

1.

Update

the

RAID

controller

firmware

(see

2.

Reseat

the

RAID

controller.

3.

Replace

the

RAID

controller.

035-275-001

Adapter

Communication

error.

1.

Update

the

RAID

controller

firmware

(see

2.

Reseat

the

RAID

controller.

3.

Replace

the

RAID

controller.

035-276-001

Adapter

CPU

test

error.

1.

Update

the

RAID

controller

firmware

(see

2.

Reseat

the

RAID

controller.

3.

Replace

the

RAID

controller.

Chapter

2.

Diagnostics

67

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Summary of Contents for System x3950

Page 1: ...IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 4: ...recent version of this document is available at http www ibm com servers eserver support xseries index html 13th Edition November 2006 Copyright International Business Machines Corporation 2006 All ri...

Page 5: ...ostics 13 Diagnostic tools 13 POST 13 POST beep codes 14 Error logs 19 POST error codes 21 Checkout procedure 35 About the checkout procedure 35 Performing the checkout procedure 36 Checkpoint codes t...

Page 6: ...the cables 120 Removing and replacing Tier 1 CRUs 121 Adapter 121 DVD drive 122 Hot swap fan 123 Hot swap power supply 124 Memory card and memory module DIMM 126 Remote Supervisor Adapter II SlimLine...

Page 7: ...ervice and support 162 Hardware service and support 162 IBM Taiwan product service 162 Appendix B Notices 163 Trademarks 163 Important notes 164 Product recycling and disposal 165 Battery return progr...

Page 8: ...vi IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continu...

Page 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Page 12: ...ent For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all caution and danger...

Page 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 14: ...aser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposu...

Page 15: ...ower control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove a...

Page 16: ...nt that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 26 CAUTION Do not place a...

Page 17: ...uctions for setting up the server and basic instructions for installing some optional devices v User s Guide This document is in Portable Document Format PDF on the IBM System x Documentation CD It pr...

Page 18: ...ements that appear in this document are also in the multilingual Safety Information document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding...

Page 19: ...approximately 38 5 kg 85 lb when fully configured or 31 75 kg 70 lb minimum Integrated functions v Baseboard management controller v IBM EXA 32 Chipset with integrated memory and I O controller v Ser...

Page 20: ...LED On some server models each hot swap hard disk drive has an activity LED When this LED is flashing it indicates that the drive is in use Operator information panel This panel contains controls and...

Page 21: ...er In multi node configurations when this LED flashes during startup it indicates that the server is the primary node When this LED is lit during startup it indicates that the server is a secondary no...

Page 22: ...e connection on the Ethernet port USB 2 connector Connect a USB device to this connector System serial connector Connect a 9 pin serial device to this connector SP Serial connector Connect a 9 pin ser...

Page 23: ...is activity between the server and the network Gigabit Ethernet 1 connector Use this connector to connect the server to a network Gigabit Ethernet 1 link LED This LED is on the Gigabit Ethernet 1 conn...

Page 24: ...power Power on password J9 The default position is pins 1 and 2 Change the position of this jumper to pins 2 and 3 to bypass the power on password check Changing the position of this jumper does not a...

Page 25: ...d LEDs The following illustration shows the LEDs on the memory card DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Light path diagnostics button Light path diagnostics button powe...

Page 26: ...Microprocessor 2 socket Fan 4 Fan 8 Fan 3 Fan 7 Fan 6 Fan 2 Fan 5 Fan 1 Memory card 1 Memory card 2 Memory card 3 Memory card 4 Light path diagnostics button 1 1 2 2 4 4 3 3 PCI X board connectors Th...

Page 27: ...ntion LEDs PCI power LEDs Power good LED SAS backplane connectors The following illustration shows the connectors on the SAS backplane Front of SAS backplane Back of SAS backplane SAS hard disk drive...

Page 28: ...12 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 29: ...messages and error messages The diagnostic programs are the primary method of testing the major components of the server The diagnostic programs are in read only memory on the server See Diagnostic p...

Page 30: ...isted in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8878 and 8879 on page 109 to determine which components are customer replaceable units CRU and which component...

Page 31: ...server each time 2 1 1 Secondary DMA register failed 1 Reseat the I O board 2 Replace the I O board 2 1 2 Primary DMA register failed 1 Reseat the I O board 2 Replace the I O board 2 1 3 Primary inte...

Page 32: ...order shown restarting the server each time a DIMM b Memory card c Trained service technician only Microprocessor tray d I O board 3 3 3 No operational memory in system Note Make sure you re enable t...

Page 33: ...owing components one at a time in the order shown restarting the server each time a DIMM b Memory card c Trained service technician only Microprocessor tray One continuous beep Microprocessor error 1...

Page 34: ...er each time a Trained service technician only Microprocessor tray b I O board Two long and two short beeps Card error 1 Reseat the following components a Microprocessor tray b I O board 2 Replace the...

Page 35: ...s and messages that were generated during POST The BMC log and the system error log contain messages that were generated during POST and all system status messages from the service processor The follo...

Page 36: ...s complete the following steps 1 Turn on the server 2 When the prompt Press F1 for Configuration Setup appears press F1 If you have set both a power on password and an administrator password you must...

Page 37: ...the latest level see Updating the firmware on page 151 2 Reseat the I O board 3 Replace the I O board 101 102 Tick timer internal interrupt internal timer channel 2 1 Reseat the I O board 2 Replace t...

Page 38: ...place the components listed in step 2 one at a time in the order shown restarting the server each time 163 Real time clock error 1 Run the Configuration Setup Utility program select Load Default Setti...

Page 39: ...IOS code level see Updating the firmware on page 151 2 Reseat the following components a I O board b Optional Remote Supervisor Adapter II SlimLine 3 Replace the components listed in step 2 one at a t...

Page 40: ...rver each time 303 Keyboard controller error 1 Reseat the following components a I O board b Keyboard 2 Replace the components listed in step 1 one at a time in the order shown restarting the server e...

Page 41: ...ed service technician only PCI X board 5 Replace the Remote Supervisor Adapter II SlimLine 6 Trained service technician only Replace the microprocessor tray 1762 Fixed disk configuration error 1 Run t...

Page 42: ...isted in step 3 one at a time in the order shown restarting the server each time 5962 IDE CD or DVD drive configuration error 1 Run the Configuration Setup Utility program and load the default setting...

Page 43: ...rver each time a Trained service technician only Microprocessor b Trained service technician only Microprocessor tray 00019501 Processor 1 is not functioning check processor LEDs 1 Reseat the followin...

Page 44: ...3 b Trained service technician only Microprocessor 3 c Trained service technician only Microprocessor tray 00019504 Processor 4 is not functioning check VRM and processor LEDs 1 Reseat the following...

Page 45: ...ting the server each time a Trained service technician only Microprocessor 2 b Trained service technician only Microprocessor tray 00019703 Processor 3 failed BIST 1 Reseat the following components a...

Page 46: ...I O space is available for a PCI adapter 1 If the error code indicates a particular PCI or PCI X slot or device remove that device 2 If the error continues reseat the following components a Each adap...

Page 47: ...2 one at a time in the order shown above restarting the server each time 00180700 00180800 General PCI error 1 Make sure that no devices have been disabled in the Configuration Setup Utility program...

Page 48: ...that all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 153 2 Update the BIOS code again see Updating the firmware on page 151 3 Trained service technici...

Page 49: ...r processor 1 1 Make sure that all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 153 2 Update the BIOS code again see Updating the firmware on page 151...

Page 50: ...oices on page 153 I9990301 Fixed disk sector error 1 Make sure that a bootable operating system is installed 2 Reseat the following components a Hard disk drive b SAS hard disk drive backplane c I O b...

Page 51: ...s you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic p...

Page 52: ...Troubleshooting tables on page 37 if necessary see Solving undetermined problems on page 106 v Yes Run the diagnostic programs see Running the diagnostic programs on page 60 If you receive an error s...

Page 53: ...s CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom A...

Page 54: ...service technician only that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test the Fixed Disk test Remove...

Page 55: ...use or pointing device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8878 and 8879 o...

Page 56: ...nts listed in step 3 one at a time in the order shown restarting the server each time USB keyboard mouse or pointing device problems v Follow the suggested actions in the order in which they are liste...

Page 57: ...nting device does not work 1 Make sure that v The mouse or pointing device USB cable is securely connected to the server the keyboard and mouse or pointing device cables are not reversed and the devic...

Page 58: ...led the correct type of memory v All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually disable...

Page 59: ...cian only Microprocessor 1 b Microprocessor VRM 3 or 4 c Microprocessor tray 5 Trained service technicians only If there is no indication of which microprocessor has failed isolate the error by testin...

Page 60: ...KVM switch bypass the KVM switch to eliminate it as a possible cause of the problem connect the keyboard cable directly to the correct connector on the rear of the server 2 Make sure that v The server...

Page 61: ...adable rolling or distorted 1 If the monitor self tests show the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances...

Page 62: ...d you must update the configuration 2 Reseat the device that you just installed 3 Replace the device that you just installed An IBM optional device that used to work does not work now 1 Make sure that...

Page 63: ...er on jumper see I O board internal connectors and jumpers on page 8 if the server starts reseat the operator information panel If the problem remains replace the operator information panel 2 Make sur...

Page 64: ...suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8878 and 8879 on page 109 to determine which components are...

Page 65: ...erverGuide Setup and Installation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure that the server supports the...

Page 66: ...various external and internal components of the server When an error occurs LEDs are lit throughout the server By viewing the LEDs in a particular order you can often identify the source of the error...

Page 67: ...he release latch on the front of the operator information panel to the left then slide it forward This reveals the light path diagnostics panel Lit LEDs on this panel indicate the type of error that h...

Page 68: ...4 3 3 The following illustration shows the LEDs on the PCI X board PCI attention LEDs PCI power LEDs Power good LED Remind button You can use the remind button on the light path diagnostics panel to...

Page 69: ...nents a Power supply b Trained service technician only Power backplane 4 Remove optional devices 5 Replace the components listed in step 3 one at a time in the order shown restarting the server each t...

Page 70: ...essor tray 4 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Failing microprocessor b Trained service technician onl...

Page 71: ...nd re enabling the memory each time a Memory card b DIMM c Trained service technician only Microprocessor tray NMI A hardware error has been reported to the operating system Note The PCI or MEM LED mi...

Page 72: ...e Error logs on page 19 2 Reseat the following components a RAID adapter b Hard disk drives c I O board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server...

Page 73: ...lit Description Action FAN A fan has failed or has been removed Note A failing fan can also cause the TEMP LED to be lit 1 Reinstall the removed fan 2 If an individual fan LED is lit replace the fan 3...

Page 74: ...Power backplane v Power cord v I O board v PCI X board assembly The following illustration shows the locations of the power supply LEDs A C D C Power supply 1 PS1 DC power LED green AC power LED gree...

Page 75: ...sure that the microprocessor tray is connected to the power backplane 2 Remove one power supply at a time 3 View the system error log see Error logs on page 19 Lit Lit Off Standby power problem 1 Vie...

Page 76: ...le in Diagnostic error codes on page 61 If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations a software error might be the cause If you...

Page 77: ...top of the screen and then select View Test Log The test log data is maintained only while you are running the diagnostic programs When you exit from the diagnostic programs the test log is cleared T...

Page 78: ...he BIOS code on the server then rerun the test see Updating the firmware on page 151 001 250 00x Test failed where v x of 0 ECC logic on I O board v x of 1 ECC logic on memory card 1 Check the system...

Page 79: ...nd run the test again 2 Remove all USB devices and run the test again 3 Reseat the I O board 4 Replace the I O board 020 xxx 000 Failed PCI Interface test 1 Reseat the following components a Trained s...

Page 80: ...or 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on page 151 2 Update the BIOS code see Updating the firmware on page 151 3 Reseat the I O board 4 Replac...

Page 81: ...dating the firmware on page 151 3 Reseat the I O board 4 Replace the I O board 030 271 001 SRAM access error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmwar...

Page 82: ...the server each time 035 253 0nn ServeRAID controller 0nn initialization failure 0nn the controller number 1 The ServeRAID controller might not be configured correctly See the ServeRAID Hardware Main...

Page 83: ...68 0nn Adapter NVSRAM test error 1 Update the RAID controller firmware see Updating the firmware on page 151 2 Reseat the RAID controller 3 Replace the RAID controller 035 269 0nn Adapter Cache test e...

Page 84: ...AID controller 035 280 001 Adapter Drive test error Replace the attached drive 035 281 001 Adapter Drive error Replace the attached drive 035 282 001 Adapter Parameters set error 1 Update the RAID con...

Page 85: ...onents one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor nn b Trained service technician only Microprocessor tray 155 xxx xxx Failed Act...

Page 86: ...o communicate with ASM It may be busy Run the test again 1 Update the firmware BIOS service processor and diagnostics see Updating the firmware on page 151 2 Run the diagnostic test again 3 Correct ot...

Page 87: ...Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Power backplane b I O board c Trained service technician only Micro...

Page 88: ...ates I2C errors on bus O 1 Reseat the following components a Trained service technician only Operator information panel b I O board 2 Replace the components listed in step 1 one at a time in the order...

Page 89: ...apter II SlimLine 3 Replace the Remote Supervisor Adapter II SlimLine 166 400 000 ISMP Self Test Result failed tests xxx where xxx flash ROM or RAM 1 Disconnect all server and option power cords from...

Page 90: ...for the failing LED 180 xxx 001 Failed front LED panel test 1 Reseat the following components a Trained service technician only Operator information panel b I O board c Microprocessor tray 2 Replace t...

Page 91: ...d Trained service technician only Microprocessor tray 180 xxx 006 Failed memory card LED test 1 Reseat the following components a Memory card b Microprocessor tray c I O board 2 Replace the following...

Page 92: ...1 4 v B physical bank 1 2 Note Bank 1 DIMMs 1 and 3 Bank 2 DIMMs 2 and 4 v N failing DIMM 1 4 1 Reseat the following components a DIMM N b Memory card C 2 Replace the components listed in step 1 one...

Page 93: ...l assembly 217 xxx 000 Failed BIOS fixed disk test Note If RAID is configured the fixed disk number refers to the RAID logical array 1 Reseat hard disk drive 1 2 Replace hard disk drive 1 217 xxx 001...

Page 94: ...1 Reseat the following components a Monitor b I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 405 xxx 000 Failed Ethernet test on...

Page 95: ...manually restore the BIOS code complete the following steps 1 Read the safety information that begins on page vii and Handling static sensitive devices on page 119 2 Turn off the server and peripheral...

Page 96: ...e SERVPROC Error Code System Complex Powered Up Error Code Error Data Error Data The following table describes the possible system error log messages and suggested actions to correct the detected prob...

Page 97: ...estarting the server each time 2 5V Calgary HSSIB Power Good Fault 1 Reseat the I O board 2 Reseat the microprocessor tray 3 Trained service technician only Replace the PCI X board 2 5V Calgary PLL Po...

Page 98: ...ting the server each time a Adapters b Trained service technician only PCI X board c Trained service technician only Power backplane 12V D Bus Fault 1 Reseat the following components a Microprocessor...

Page 99: ...ed service technician only Replace the PCI X board CPU d IERR detected the system has been restarted Information only if the message remains 1 Trained service technician only Reseat the microprocessor...

Page 100: ...U setting modified from x to y by user USERID Information only Fan X Failure X of 1 8 1 Make sure that nothing is blocking the fan 2 Check the physical connection and make sure that the fan is correct...

Page 101: ...t the memory cards 3 Trained service technician only Replace the microprocessor tray Hvtr IB 2 5V Power Good Fault 1 Reseat the microprocessor tray 2 Reseat the memory cards 3 Trained service technici...

Page 102: ...serted SPINT PCI Bridge B Information only Just an indication of who reported the SPINT first Machine check asserted SPINT Remote CheckStop Information only Just an indication of who reported the SPIN...

Page 103: ...r if installed 2 Replace the ServeRAID 8i adapter 3 Replace the Super I O board 4 Replace the PCI X board Machine check asserted for PCI X Card or Slot X SPINT 1 Reseat the adapter in slot X 2 Replace...

Page 104: ...chdog timer to be a higher value consistent with the time it takes to complete POST 2 Disable the POST watchdog Power Good Fault detected by memory card d 1 Reseat the memory cards 2 Reseat the DIMMs...

Page 105: ...each time a Power supply b Trained service technician only Power backplane Power Supply X AC Power Removed 1 Connect the ac power cord to power supply X 2 Replace power supply X Power Supply X Curren...

Page 106: ...rvice technician only Reseat the microprocessors 3 Reseat the microprocessor VRMs if any are present 4 Trained service technician only Replace the microprocessor tray QB Vcc PLL Power Good Fault 1 Res...

Page 107: ...vices that consume an extraordinary amount of power 3 Replace the power backplane System Boot Failed 1 Check the POST BIOS boot checkpoint indicator and see the applicable documentation 2 Make sure th...

Page 108: ...e suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8878 and 8879 on page 109 to determine which components ar...

Page 109: ...run the Configuration Setup Utility program and enable the DIMM POST reporting memory event DIMM Disabled Failed ECC Test Chassis Number X Memory Card Y Memory DIMM Z 1 Reseat the DIMM 2 If the DIMM w...

Page 110: ...eceived target parity error on PCI primary Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat th...

Page 111: ...us 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board Split completion di...

Page 112: ...dge secondary Received target parity error Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat th...

Page 113: ...UUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI PCI bridge secondary...

Page 114: ...UU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI Bus Data Parity Error...

Page 115: ...is 0 replace the PCI board PCI Bus Parity error in DMA read data buffer Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete t...

Page 116: ...er is 0 replace the PCI board PCI Bus SERR Detected Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a...

Page 117: ...the PCI board PCI Bus Internal RAM error on MMIO Store Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following step...

Page 118: ...PCI Bus Bad command Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the...

Page 119: ...lot number is 0 replace the PCI board PCI Bus Invalid transaction PM DR Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete th...

Page 120: ...figuration Setup Utility program and enable the DIMM SMI handler reporting Processor Event Unrecoverable error Chassis Number X Processor ID Y Trained service technician only Replace the microprocesso...

Page 121: ...er are installed and that they are at the latest level v Make sure that the Ethernet cable is installed correctly The cable must be securely attached at all connections If the cable is attached but th...

Page 122: ...tor pins might cause the server to continually restart or display an F2 checkpoint halt Remove and inspect all memory card connector pins for bent or damaged interface pins Replace all memory cards th...

Page 123: ...f so what are the error codes What occurs When Where Is the failure repeatable Has the current server configuration ever worked What changes if any were made before it failed Is this the original repo...

Page 124: ...108 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 125: ...ied otherwise in Table 3 on page 111 To check for an updated parts listing on the Web complete the following steps 1 Go to http www ibm com servers eserver support xseries index html 2 From the Hardwa...

Page 126: ...F R O N T 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 110 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 127: ...ls 39M2699 8 Chassis assembly all models 42D3935 9 Fan 92 mm all models 39M2694 10 Carrier LP media all models 42D3936 11 CD drive 8 24X primary all models 39M3533 11 CD drive 8 24X alternate all mode...

Page 128: ...Japan 41Y8748 Alcohol wipe China Malaysia 41Y8749 Alcohol wipe Australia UK 41Y8750 Alcohol wipe Korea 41Y8751 Alcohol wipe Hungary 41Y8753 Alcohol wipe Latin America 41Y8754 Alcohol wipe China 41Y875...

Page 129: ...ociation CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in lengt...

Page 130: ...atu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire 13F9997 Denmark 14F0015 Bangladesh Lesotho Macao Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uganda 14F003...

Page 131: ...icos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicara...

Page 132: ...116 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 133: ...ction at maximum levels of performance To download firmware updates for your server go to http www ibm com servers eserver support xseries index html select System x3950 or System x3950 E from the Har...

Page 134: ...safety shields guards labels and ground wires v For a list of supported optional devices for the server see http www ibm com servers eserver serverproven compat us System reliability guidelines To hel...

Page 135: ...you are ready to install them To reduce the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build u...

Page 136: ...illustrations show the locations of the input and output connectors on the server Detailed cabling instructions are in the Rack Installation Instructions that come with the server Rear view SP serial...

Page 137: ...ipheral devices and disconnect the power cords and all external cables necessary to remove or install the adapter 3 Remove the top cover see Top cover and bezel on page 131 4 Disconnect any cables fro...

Page 138: ...age 120 for cabling instructions 11 Turn on all attached devices and the server DVD drive To remove the DVD drive complete the following steps Retention latch 1 Read the safety information that begins...

Page 139: ...fan 1 Hot swap fan 5 Hot swap fan 6 Hot swap fan 7 Hot swap fan 8 Fan error LED Hot swap fan 2 Hot swap fan 3 Hot swap fan 4 1 Read the safety information that begins on page vii and Installation guid...

Page 140: ...utions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that...

Page 141: ...hot swap power supply follow all packaging instructions and use any packaging materials for shipping that are supplied to you To install the replacement hot swap power supply complete the following st...

Page 142: ...be installed for the server to operate correctly To remove the memory card complete the following steps A C D C 1 Read the safety information that begins on page vii and Installation guidelines on pa...

Page 143: ...n that begins on page vii and Installation guidelines on page 117 2 If you are removing a non hot swap DIMM turn off the server and peripheral devices and disconnect the power cords and all external c...

Page 144: ...IMM so that the DIMM keys align correctly with the slot DIMM Retaining clip 4 Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firm...

Page 145: ...ormation that begins on page vii and Installation guidelines on page 117 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the de...

Page 146: ...urn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover see Top cover and bezel on page 131 4 Grasp the...

Page 147: ...ins on page Safety on page vii and Installation guidelines on page 117 2 If you are installing or replacing a non hot swap component turn off the server and all peripheral devices and disconnect the p...

Page 148: ...465 6666 within Canada Outside the U S and Canada call your IBM marketing representative or authorized reseller v After you replace the battery you must reconfigure the server and reset the system da...

Page 149: ...into the socket until it clicks into place Make sure that the battery clip holds the battery securely 3 Reconnect the 2 SAS signal cables to the I O board 4 Install the top cover see Top cover and bez...

Page 150: ...able is connected and then disconnect all cables from the I O board and remove the assembly from the server 6 If you are instructed to return the I O board follow all packaging instructions and use an...

Page 151: ...e operator information panel assembly to the left and gently pull the information panel assembly out of the front panel assembly until it stops 7 Press the retention clips on each side of the informat...

Page 152: ...eripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover see Top cover and bezel on page 131 4 Lift the latch mechanism 5 Remove...

Page 153: ...guide and the tabs on the top of the dividers engage the plastic retainer section of the guide 6 Lower the latch mechanism 7 Install the top cover see Top cover and bezel on page 131 8 Slide the serv...

Page 154: ...o be pinched or caught on metal protrusions 1 Align the tabs on the power supply structure with the notches on the rear of the chassis then gently lower the structure into the server Make sure that th...

Page 155: ...ons and use any packaging materials for shipping that are supplied to you To install the replacement SAS backplane complete the following steps 1 Connect the power cable to the replacement backplane 2...

Page 156: ...s ribbon cable and the USB cable to the I O board 4 Install the top cover and bezel see Top cover and bezel on page 131 5 Slide the server into the rack 6 Connect the cables and power cords see Connec...

Page 157: ...rocessor To remove the microprocessor tray and a microprocessor complete the following steps F R O N T Heat sink Microprocessor Microprocessor baffle VRM 4 Air baffle F R O N T F R O N T F R O N T 1 R...

Page 158: ...sink moves back and forth easily the bond is broken 12 Open the microprocessor release lever and remove the microprocessor from the microprocessor socket 13 If you are instructed to return the micropr...

Page 159: ...M in the connector a Open the retaining clips on each end of the VRM connector b Turn the VRM so the keys align with the slot c Insert the VRM into the connector by aligning the edges of the VRM with...

Page 160: ...all of the thermal grease is removed 4 Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor then dispose of the cleaning pad after all of the thermal grease is remov...

Page 161: ...You might find it helpful to note where each adapter is installed before removing the adapters 7 Remove the card guide see PCI X adapter guide on page 136 8 Disconnect the PCI X switch card cable from...

Page 162: ...Install the memory cards 6 Install all fans 7 Connect the SAS backplane power cable to the connector on the PCI X board 8 Connect the PCI X switch card cable to the connector on the PCI X board 9 Inst...

Page 163: ...erials for shipping that are supplied to you To install the replacement PCI X switch card assembly complete the following steps 1 Lower the card into place so that the lips on the bottom of the EMI sh...

Page 164: ...t the power backplane out of the server 9 If you are instructed to return the power backplane follow all packaging instructions and use any packaging materials for shipping that are supplied to you To...

Page 165: ...microprocessor on page 141 7 Remove the power supplies and the power supply structure see Power supply structure on page 137 8 Move the retention latch away from the scalability cartridge assembly gr...

Page 166: ...tall the fans 6 Install the top cover and bezel see Top cover and bezel on page 131 7 Slide the server into the rack 8 Connect the cables and power cords see Connecting the cables on page 120 for cabl...

Page 167: ...product data VPD code You can select to update the VPD code during the BIOS code update procedure Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and in...

Page 168: ...bm com servers eserver xseries systems_management ibm_director extensions xpress html Using the Configuration Setup Utility program Use the Configuration Setup Utility program to v View configuration...

Page 169: ...is choice to view VPD for some server components v Devices and I O Ports Select this choice to view or change assignments for devices and input output I O ports Select this choice to enable or disable...

Page 170: ...operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions If you enable the boot fail count the BIOS default settings will be restored after thre...

Page 171: ...ange baseboard management controller BMC settings BMC firmware Ver This is a nonselectable menu item that displays the BMC firmware version BMC POST Watchdog Enable or disable the BMC POST watchdog Di...

Page 172: ...only If you set only a power on password you must type the power on password to complete the system startup and you have access to the full Configuration Setup Utility menu An administrator password...

Page 173: ...r on password override boot recovery and Wake on LAN bypass jumpers Light path diagnostic Front USB Battery Power on password override Boot recovery Wake on LAN bypass Media backplane Remote Superviso...

Page 174: ...r remove the BMC MAC address tag so that it does not impede airflow through the front of the server 2 To ensure proper server operation be sure to update the server baseboard management controller fir...

Page 175: ...operate as logical drives in a disk array The controller comes with a CD that contains the ServeRAID Manager program and the ServeRAID Mini Configuration program which you can use to configure the Ser...

Page 176: ...160 IBM System x3950 Type 8878 and System x3950 E Type 8879 Problem Determination and Service Guide...

Page 177: ...new device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in...

Page 178: ...ormation about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 73...

Page 179: ...LUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain...

Page 180: ...the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the mic...

Page 181: ...found on IBM s Internet site at http www ibm com ibm environment products prp shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IB...

Page 182: ...on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program This p...

Page 183: ...nd grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and co...

Page 184: ...the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to pr...

Page 185: ...152 configuring hardware 151 configuring your server 151 connector static discharge 5 connectors 6 cable 120 external 120 front 120 rear 120 cover removing 131 CPU BRD LED 57 CPU LED 54 CRUs replacin...

Page 186: ...bly 139 microprocessor 140 microprocessor board assembly 140 PCI X board assembly 145 PCI X switch card assembly 146 power backplane 147 scalability cartridge assembly 149 G Gigabit Ethernet connector...

Page 187: ...LED 57 PCI LED 55 PCI X adapter guide replacing 136 PCI X board assembly replacing 145 PCI X switch card assembly replacing 146 pointing device problems 41 POST error codes 21 error log 20 power backp...

Page 188: ...units 111 ServeRAID configuration programs 159 ServeRAID 8i adapter replacing 130 ServerGuide 151 problems 49 Setup and Installation CD 151 service processor messages 80 service calling for 107 size 3...

Page 189: ......

Page 190: ...Part Number 31R1886 Printed in USA 1P P N 31R1886...

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