IBM System x3950, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 8878 and 8879,” on page 109 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1602 Systems-management adapter
communication error.
1. Make sure that the Remote Supervisor Adapter II
SlimLine is installed correctly.
2. Update the Remote Supervisor Adapter II
SlimLine firmware (see “Updating the firmware”
on page 151).
3. Update the BMC firmware (see “Updating the
firmware” on page 151).
4. Reseat the following components:
a. Microprocessor tray
b. I/O board
c. (Trained service technician only) PCI-X board
5. Replace the Remote Supervisor Adapter II
SlimLine.
6. (Trained service technician only) Replace the
microprocessor tray.
1762 Fixed disk configuration error.
1. Run the Configuration/Setup Utility program and
load the defaults.
2. Reseat the following components:
a. SAS cables
b. SAS hard disk drive
c. I/O board
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
178x Fixed disk error.
1. Reseat the hard disk drive cables.
2. Replace the hard disk drive cables.
3. Run the hard disk drive diagnostic tests.
4. Reseat the following components:
a. Optional ServeRAID
™
-8i adapter.
b. Hard disk drive.
c. I/O board.
5. Replace the components listed in step 4 one at a
time, in the order shown, restarting the server
each time.
1800 Unavailable PCI hardware interrupt.
1. Run the Configuration/Setup Utility program and
adjust the adapter settings.
2. Remove each adapter one at a time, restarting
the server each time, until the problem is isolated.
Chapter 2. Diagnostics
25