IBM System x3950, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 8878 and 8879,” on page 109 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A drive does not contain a valid boot sector.
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components:
a. SAS drive
b. SAS hard disk drive backplane cable
c. I/O board
4. Replace the components listed in step 3 one at a
time, in the order shown, restarting the server
each time.
5962 IDE CD or DVD drive configuration error.
1. Run the Configuration/Setup Utility program and
load the default settings (see “Configuration/Setup
Utility menu choices” on page 153).
2. Reseat the following components:
a. CD or DVD drive cable
b. CD or DVD drive
c. I/O board
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
8603 Pointing-device error.
1. Reseat the following components:
a. Pointing device
b. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
0001295 ECC circuit check.
1. Reseat the following components:
a. DIMM
b. Memory card
2. Replace the components in step 1 one at a time,
in the order shown, restarting the server each
time.
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IBM System x3950 Type 8878 and System x3950 E Type 8879: Problem Determination and Service Guide