MAP
1240:
Memory
Problem
Resolution
Note:
The
firmware
or
error
code
that
sent
you
here
could
be
one
of
the
following:
v
Service
Processor
Checkpoints
910B,
910C,
910E
or
95xx
v
Firmware
Checkpoints
E134
or
E701
v
System
Power
Control
Network
Error
Code
1011840C
v
Firmware
Error
Codes
25Cyy001,
25Cyy002,
25B00001
or
25B00004
v
Service
Processor
Error
Codes
406x001x,
406x010x,
406x013x,
406x0CA6
or
450x30xx
v
Common
Firmware
Error
Codes
B1xx466x
v
Problem
Determination
Error
Code
M0MEM002
These
checkpoints
and
error
codes
are
referred
to
as
a
memory
code
in
this
MAP.
Purpose
of
This
MAP
This
MAP
is
used
to
troubleshoot
a
problem
when
the
system
stops
with
a
memory
checkpoint
or
memory
error
code
on
the
operator
panel
display
or
console.
Notes:
1.
If
the
symptom
changes
while
you
are
using
this
MAP,
check
for
loose
cards,
cables,
and
obvious
problems.
If
you
do
not
find
a
problem,
go
to
“MAP
1548:
Processor
Subsystem
Problem
Isolation”
on
page
113.
2.
The
service
processor
may
have
recorded
one
or
more
symptoms
in
its
error
log.
It
is
a
good
idea
to
examine
that
error
log
before
proceeding
(see
Service
Processor
System
Information
Menu).
3.
The
service
processor
may
have
been
set
by
the
user
to
monitor
service
operations
and
to
attempt
recoveries.
You
might
want
to
disable
these
actions
while
you
diagnose
and
service
the
system.
If
you
disable
them,
make
note
of
their
current
settings
so
that
you
can
restore
them
before
you
leave.
The
following
settings
may
be
of
interest
to
you.
Surveillance
From
the
Service
Processor
Setup
Menu,
go
to
the
Surveillance
Setup
menu
and
disable
surveillance.
Unattended
Start
From
the
Service
Processor
System
Power
Control
Menu,
disable
unattended
start
mode.
Reboot
Policy
From
the
System
Power
Control
Menu,
go
to
the
Reboot/Restart
Policy
Setup
Menu
and
set:
1.
Number
of
reboot
attempts
to
0
(zero)
2.
Use
OS-Defined
restart
policy
to
No
.
3.
Enable
supplemental
restart
policy
to
No
.
Call
Out
From
the
Call-In/Call-Out
Setup
Menu,
go
to
the
Serial
Port
Selection
Menu
and
disable
call-out
on
both
serial
ports.
General
Memory
Information
Be
sure
to
unplug
the
power
cables
before
removing
or
installing
memory
DIMMs
to
avoid
damage
to
them.
Memory
DIMMs
must
be
installed
in
matched
(size
and
speed)
quads.
Refer
to
“Memory
DIMMs”
on
page
355
for
labeling
of
the
system
backplane
and
instructions
on
memory
DIMM
removal
and
installation.
Do
not,
however,
replace
the
covers
as
directed
while
troubleshooting
this
problem.
Memory
DIMM
quads
can
only
be
installed
in
one
of
the
following
two
memory
DIMM
slot
combinations:
v
1,
3,
6,
and
8
Chapter
3.
Maintenance
Analysis
Procedures
(MAPs)
69
Summary of Contents for P 615 series
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