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IBM P 615 series, Service Manual

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IBM P 615 series Service Manual Download Page 157

Table

 

1.

 

Service

 

Processor

 

Checkpoints

 

(continued)

 

Checkpoint

 

Description

 

Action/

 

Possible

 

Failing

 

FRU

 

99FD

 

Service

 

processor

 

receiving

 

firmware

 

update

 

module

 

See

 

note

 

2

 

on

 

page

 

138.

Attention:

  

This

 

checkpoint

 

may

 

stay

 

in

 

the

 

operator

 

panel

 

for

 

some

 

period

 

of

 

time

 

during

 

a

 

firmware

 

update

 

or

 

hypervisor

 

dump

 

with

 

no

 

indication

 

of

 

activity.

 

Do

 

not

 

assume

 

that

 

the

 

service

 

processor

 

is

 

hung

 

unless

 

this

 

checkpoint

 

has

 

been

 

in

 

the

 

operator

 

panel

 

for

 

at

 

least

 

15

 

minutes.

 

with

 

no

 

indication

 

of

 

activity.

Attention:

  

Do

 

not

 

remove

 

power

 

from

 

the

 

system,

 

or

 

reset

 

the

 

service

 

processor,

 

during

 

a

 

firmware

 

update

 

or

 

hypervisor

 

dump.

 

99FF

 

Service

 

processor

 

writing

 

firmware

 

update

 

module

 

See

 

note

 

2

 

on

 

page

 

138.

Attention:

  

This

 

checkpoint

 

may

 

stay

 

in

 

the

 

operator

 

panel

 

for

 

some

 

period

 

of

 

time

 

during

 

a

 

firmware

 

update

 

or

 

hypervisor

 

dump

 

with

 

no

 

indication

 

of

 

activity.

 

Do

 

not

 

assume

 

that

 

the

 

service

 

processor

 

is

 

hung

 

unless

 

this

 

checkpoint

 

has

 

been

 

in

 

the

 

operator

 

panel

 

for

 

at

 

least

 

15

 

minutes.

 

with

 

no

 

indication

 

of

 

activity.

Attention:

  

Do

 

not

 

remove

 

power

 

from

 

the

 

system,

 

or

 

reset

 

the

 

service

 

processor,

 

during

 

a

 

firmware

 

update

 

or

 

hypervisor

 

dump.

 

A800

 

Start

 

service

 

processor

 

dump

 

process

 

See

 

note

 

1

 

on

 

page

 

138.

 

A801

 

Start

 

dump

 

to

 

NVRAM

 

See

 

note

 

1

 

on

 

page

 

138.

 

A802

 

Start

 

dump

 

to

 

debug

 

port

 

See

 

note

 

1

 

on

 

page

 

138.

 

A803

 

NVRAM

 

not

 

usable

 

See

 

note

 

1

 

on

 

page

 

138.

 

A804

 

NVRAM

 

dump

 

done

 

See

 

note

 

1

 

on

 

page

 

138.

 

A805

 

Start

 

dump

 

to

 

flash

 

See

 

note

 

1

 

on

 

page

 

138.

 

A806

 

Flash

 

dump

 

area

 

done

 

See

 

note

 

1

 

on

 

page

 

138.

 

A807

 

Flash

 

area

 

not

 

usable

 

See

 

note

 

1

 

on

 

page

 

138.

 

A808

 

Flash

 

error

 

log

 

to

 

debug

 

port

 

See

 

note

 

1

 

on

 

page

 

138.

 

A809

 

Flash

 

erase

 

start

 

See

 

note

 

1

 

on

 

page

 

138.

 

A80A

 

Flash

 

erase

 

end

 

See

 

note

 

1

 

on

 

page

 

138.

 

A80B

 

Reserved;

 

not

 

used

 

See

 

note

 

1

 

on

 

page

 

138.

 

A80C

 

Reserved;

 

not

 

used

 

See

 

note

 

1

 

on

 

page

 

138.

 

A80D

 

Reserved;

 

not

 

used

 

See

 

note

 

1

 

on

 

page

 

138.

 

A80E

 

Reserved;

 

not

 

used

 

See

 

note

 

1

 

on

 

page

 

138.

 

A80F

 

Service

 

processor

 

dump

 

done

 

See

 

note

 

1

 

on

 

page

 

138.

   

Chapter

 

4.

 

Checkpoints

 

137

Summary of Contents for P 615 series

Page 1: ...pSeries 615 Service Guide SA38 0630 02 ERserver...

Page 2: ......

Page 3: ...pSeries 615 Service Guide SA38 0630 02 ERserver...

Page 4: ...ts to Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any infor...

Page 5: ...y Locations Model 6C3 and Model 6E3 13 Fan Locations Model 6C3 and Model 6E3 14 System Backplane Locations Model 6C3 and Model 6E3 15 PCI X Slot Locations Model 6C3 and Model 6E3 16 Memory DIMM Locati...

Page 6: ...urpose of This MAP 73 MAP 1235 System Array Self Repair Problem Resolution for Linux 78 Purpose of This MAP 78 MAP 1320 Service Focal Point 79 MAP 1321 Quick Entry MAP for Systems with Service Focal P...

Page 7: ...ics from CD ROM 222 Running Standalone Diagnostics from a Network Installation Management NIM Server 223 Booting Standalone Diagnostics from the NIM Server on a System with an HMC Attached 224 Chapter...

Page 8: ...Up Phase 263 Runtime Phase 263 Chapter 8 Using System Management Services 265 Select Language 267 Change Password Options 267 Set Privileged Access Password 267 View Error Log 268 Setup Remote IPL Ini...

Page 9: ...Light Pipes 311 Service Processor Assembly 312 Before You Begin 312 Removing the Service Processor Assembly 312 Replacing the Service Processor Assembly 315 Battery 316 Before Replacing the Battery 3...

Page 10: ...m Backplane 360 Removing the System Backplane 360 Replacing the System Backplane 362 Chapter 10 Parts Information 365 System Parts 366 Model 6C3Parts 368 Model 6E3 Parts 369 Internal Cables 370 Power...

Page 11: ...nformation 425 Configure the Service Agent 426 Appendix F General Attributes Required When Using a TTY Terminal 429 Additional Communication Attributes 430 Additional Keyboard Attributes 430 Additiona...

Page 12: ...x EserverpSeries 615 Service Guide...

Page 13: ...r flow through the unit must not be in direct contact with the rack v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this uni...

Page 14: ...ble and plug for the user s safety Use this power cable with a properly grounded electrical outlet to avoid electrical shock C01 DANGER To prevent electrical shock hazard disconnect all power cables f...

Page 15: ...laser certification numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation...

Page 16: ...xiv EserverpSeries 615 Service Guide...

Page 17: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish pro...

Page 18: ...xvi EserverpSeries 615 Service Guide...

Page 19: ...s whose actual names or values are to be supplied by the user Monospace Identifies examples of specific data values examples of text similar to what you might see displayed examples of portions of pro...

Page 20: ...The Site and Hardware Planning Guide order number SA38 0508 contains information to help you plan your installation v The System Unit Safety Information order number SA23 2652 contains translations o...

Page 21: ...nspection Guide on page 37 Overview The pSeries 615 Model 6C3 and Model 6E3 have similar operational capabilities but are packaged differently 1 2 The Model 6C3 is a 4 EIA unit drawer designed to be h...

Page 22: ...ther 64 bit or 32 bit adapters However a 32 bit adapter operates in a 32 bit mode and shows no performance advantage while running in a 64 bit slot The following illustration shows the PCI adapter slo...

Page 23: ...accommodate an IDE CD ROM IDE DVD ROM or a diskette drive v Media bay 3 can accommodate an IDE CD ROM or IDE DVD ROM v Media bay 4 can accommodate a SCSI DVD RAM or tape drive Note A built in external...

Page 24: ...er on and attention v Buttons for power on system reset v Service processor reset switch System Reset Button Dumps AIX if dump is enabled and reboots Service Processor Reset Switch Resets the service...

Page 25: ...ial ports Serial port 1 S1 has two physical connectors one RJ 45 located in front on the operator panel and a 9 pin D shell located on the rear of the chassis The other two serial ports have 9 pin D s...

Page 26: ...you are configuring your system to run HACMP with a UPS attached you must connect the HACMP cable to serial port 2 and the UPS cable to serial port 3 Do not run UPS connected to serial port 2 If you...

Page 27: ...there is any interaction with this terminal v After OK displays in the operator panel AND v Before the power on sequence is initiated the firmware will use this terminal as the console regardless of t...

Page 28: ...oblems The keys are described below Note The program function keys F1 F12 on a keyboard attached to the CEC drawer are not used and will be ignored After the keyboard POST indicator displays you must...

Page 29: ...IX diagnostics from the boot hard disk System Locations Model 6C3 Front View 1 SCSI Media Device Bay 4 Front Serial Port RJ 45 Connector 2 Slimline Media Bay 5 Operator Panel 3 Slimline Media Bay 6 Ho...

Page 30: ...oard Connector 4 Test Connector For Manufacturing Use Only 12 Hardware Management Console Connector 2 5 PCI X Slot Access Locations 13 Hardware Management Console Connector 1 6 Serial Connector 1 14 P...

Page 31: ...Model 6E3 Front View 2 3 4 5 1 1 Operator Panel 2 Slimline Media Bay 3 Slimline Media Bay 4 SCSI Media Device Bay 5 Hot swap disk drives Chapter 1 Reference Information 11...

Page 32: ...ernet Connector 4 Serial Connector 3 12 Hardware Management Console Connector HMC 2 5 Test Connector For Manufacturing Use Only 13 Hardware Management Console Connector HMC 1 6 Serial Connector 1 14 P...

Page 33: ...If a power supply is diagnosed with a cooling problem the entire power supply must be replaced 1 2 3 4 5 6 7 1 Primary Power Supply V2 4 System Unit In Service Position 2 Redundant Power Supply V1 5 F...

Page 34: ...fies the system cooling fans Each fan has one green LED and one amber LED located on top of the fan A lit amber LED indicates that the fan is not operating correctly 1 2 3 4 1 Cooling Fan 1 3 Cooling...

Page 35: ...DIMM 5 J0A 16 Hardware Management Console 3 Memory DIMM 6 J0B 17 Primary Power Supply V2 4 Memory DIMM 7 J1A 18 Ethernet 1 10 100 5 Memory DIMM 8 J1B 19 Ethernet 2 1GB 6 DASD Backplane Right 20 Servi...

Page 36: ...ssis from left to right 1 through 6 All PCI X slots are capable of running either 64 bit or 32 bit adapters However a 32 bit adapter operates in a 32 bit mode and shows no performance advantage while...

Page 37: ...ew DIMMs in a quad when you have a memory problem Exchange each DIMM starting the system after each change until the faulty DIMM has been replaced Notes 1 Memory DIMMs must be installed in quads and i...

Page 38: ...J2B J2A J0B J1B J3A Number Description Location Code M1 Memory slot 1 J3B U0 1 P1 M1 M2 Memory slot 2 J3A U0 1 P1 M2 M3 Memory slot 3 J2B U0 1 P1 M3 M4 Memory slot 4 J2A U0 1 P1 M4 M5 Memory slot 5 J...

Page 39: ...on LED Normal State LED is off 4 System Reset Button Resets the system 5 Power LED Blinking When connected to the power source System is in standby mode Solid When power on button has been pressed Not...

Page 40: ...ves Model 6C3 1 2 3 5 4 6 8 10 11 12 9 7 Index Drive Name SCSI ID 1 Operator Panel 2 Diskette Drive or IDE Optical Drive Location code U0 1 P1 X1 D1 for a diskette drive or U0 1 P1 X1 Q6 A1 for an opt...

Page 41: ...sk Drive 7 SCSI ID 5 12 Disk Drive 8 SCSI ID 8 Notes 1 The SCSI bus IDs are the recommended values and indicate how the IDs are set when the system is shipped from the factory Field installations migh...

Page 42: ...1 Disk Drive LEDs 7 Power Supply LEDs 2 Power LED 8 Service Processor Assembly LED 3 System AttentionLED 9 PCI Adapter LEDs 4 PCI Adapter LEDs 10 Voltage Regulator Modules LEDs 5 System Attention LED...

Page 43: ...AG core core 1 5MB L2 8B 8B 8B 8B L3 Cache Data Unit 8 MB DRAM Main Store Cntl Unit Async Intfc Dual Chip Module Port JTAG GX Bus Processor Interrupt SMI Bus JTAG Int Bus Clk 10 2MHz Osc JTAG EPOW PCI...

Page 44: ...nded location information A group of logical devices can have the same base location code because they are all on the same physical package but may require extended location information to describe th...

Page 45: ...e adapter card v For pluggable PCI adapters cards CD is the device s devfunc number PCI device number times 8 plus the function number The C and D are characters in the range of 0 9 and A F hex number...

Page 46: ...ntegrated SCSI Port 1 Multiple FRU Callout Instructions If an eight digit error code appears in the operator panel display or in Chapter 5 Error Code to FRU Index on page 159 a location code for a fai...

Page 47: ...r LED Control Menu contained in the System Information Menu on page 238 Any identify LED in the system may also be flashed by using the Identify and Attention Indicators task in diagnostics The proced...

Page 48: ...ion Codes Note AIX location codes are not available when using the Linux operating system Use the following illustration to help you map a location code to its connector on the system backplane 28 Ese...

Page 49: ...P1 X1 S2 U0 1 P1 X1 S3 U0 1 P1 X1 S1 U0 1 P1 Q1 U0 1 P1 Q2 U0 1 P1 Q3 U0 1 P1 X1 Q5 AIX Location Codes Physical Location Codes 1Z 08 1j 08 1L 08 01 K1 01 01 K1 00 01 R1 01 S2 01 S3 01 S1 1c 08 1f 08 1...

Page 50: ...P1 1Y 10 1Y 12 1Y 13 1Y 14 1Y 16 EADS_X under PHB0 U0 1 P1 PHB1 U0 1 P1 EADS_X under PHB1 U0 1 P1 1G 10 1G 12 1G 14 1G 16 Service Processor Card U0 1 P1 X1 DASD Backplane Right U0 1 P2 DASD Backplane...

Page 51: ...rs PCI Slot 1 U0 1 P1 I1 PCI Slot 1 Card U0 1 P1 I1 1Z 08 PCI Slot 2 U0 1 P1 I2 PCI Slot 2 Card U0 1 P1 I2 1c 08 PCI Slot 3 U0 1 P1 I3 PCI Slot 3 Card U0 1 P1 I3 1f 08 PCI Slot 4 U0 1 P1 I4 PCI Slot 4...

Page 52: ...y V1 Redundant U0 1 V1 Power supply V2 Primary U0 1 V2 Voltage Regulator Module 1 2V U0 1 P1 V3 Voltage Regulator Module 2 5V U0 1 P1 V2 Voltage Regulator Module 1 8V U0 1 P1 V1 Battery Battery U0 1 P...

Page 53: ...show the internal cable routing for the Model 6C3 and Model 6E3 1 2 3 4 5 6 1 System Chassis 2 Media Mounting Bay 3 Operator Panel Cable 4 Operator Panel 5 Fan Tray Assembly Cable 6 Fan Tray Assembly...

Page 54: ...le phase Frequency hertz 50 60 Thermal output maximum 2540 Btu hr Thermal output typical Btu hr Power Requirements minimum load 350 watts Power Requirements maximum load 670 watts Power factor U S Wor...

Page 55: ...e 405 for the rack correct clearances 1 Inrush currents occur only at initial application of power no inrush occurs during normal power off on cycle 2 The upper limit of the dry bulb temperature must...

Page 56: ...n the United States use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rate...

Page 57: ...ide to side to determine if it is steady 4 Set the power button of the system to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazards such a...

Page 58: ...38 EserverpSeries 615 Service Guide...

Page 59: ...v MAP 1020 Problem Determination MAP v MAP 1240 Memory Problem Resolution v MAP 1320 Service Focal Point Procedures v MAP 1321 Quick Entry MAP for Systems with Service Focal Point This MAP contains i...

Page 60: ...These codes can appear in the service processor boot progress log the operating system error log and the operator panel display Understanding the definition and relationships of these codes is importa...

Page 61: ...on on page 365 Chapter 3 Maintenance Analysis Procedures MAPs on page 53 or provide informational message and directions If a replacement part is indicated direct reference is made to the part name Th...

Page 62: ...te and deactivate a FRU identify LED For instructions on activating and deactivating a FRU identify LED see the Service Focal Point chapter of the IBM Hardware Management Console for pSeries Installat...

Page 63: ...es order number SA38 0590 v If you need to add or change a partition name see the IBM Hardware Management Console Operations Guide for pSeries Testing Error Reporting To ensure that Service Focal Poin...

Page 64: ...ou want the HMC to consider a recovery v The number of minutes between outages that are considered a new incident To set up surveillance you must be a member of one of the following roles v System Adm...

Page 65: ...Representative v Advanced Operator v Operator v Viewer To view a serviceable event do the following 1 In the Navigation area click the Service Applications icon 2 In the Navigation area double click t...

Page 66: ...tails on page 45 2 Click Save EE Data To save extended error data for only one error associated with the serviceable event rather than for the entire serviceable event select the error from the lower...

Page 67: ...lso activate and deactivate LEDs and search for other serviceable events that contain the same FRU entries Replacing an Existing FRU To replace a part already listed for this serviceable event do the...

Page 68: ...either Activate LED or Deactivate LED The associated System Attention LED is then either turned on or off To activate or deactivate a FRU associated with a particular managed system do the following 1...

Page 69: ...the description in the serviceable event error details If actions are listed in the description perform those actions If the error indicates a loss of surveillance between the HMC and a partition che...

Page 70: ...Contents area of the screen select Hardware Service Functions The LED Management window opens 4 In the LED Management window select one or more managed systems from the table 5 Select Deactivate LED...

Page 71: ...system must be powered off to access the service processor menus From the service processor main menu do the following 1 Select System Information Menu 2 Select LED Control Menu 3 Select Clear System...

Page 72: ...52 EserverpSeries 615 Service Guide...

Page 73: ...e media subsystem operator panel If the MAPs indicate that the media subsystem operator panel should be replaced swap the VPD module from the old media subsystem operator panel to the new one see Oper...

Page 74: ...89x Axx xxx or Axx xxxx Go to the Fast Path MAP in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems You have an SRN from a partition running AIX or AIX standalone diagnosti...

Page 75: ...Management Console HMC Problem 57 There appears to be a display problem distortion blurring and so on 58 Power and cooling problems 59 888 sequence in operator panel display 59 Other symptoms or probl...

Page 76: ...bar cable v LED bus bar to drawer cable v LED bus bar 4 Call support The system attention LED on the operator panel is on The system attention LED on the operator panel is on Go to System Attention LE...

Page 77: ...4 digit number displayed The system stops with a 4 digit number displayed that does not begin with 0 or 2 Go to Checkpoint and Error Code Index on page 162 If you do not find the error code there go t...

Page 78: ...If the managed system does not appear in the Navigation area of the HMC Management Environment the HMC or the connection to the managed system might be failing 3 Go to the Entry MAP in the Hardware Ma...

Page 79: ...ssor error log 2 Go to MAP 1520 Power on page 98 A rack or a rack mounted unit will not power on 1 Check the service processor error log 2 Go to MAP 1520 Power on page 98 The cooling fan s do not come...

Page 80: ...be faulty In this case replace these parts in the following order a Keyboard b Service processor location U0 1 P1 X1 See notes on page 53 3 If the password is being entered from an ASCII terminal use...

Page 81: ...ograms If this is the case start again at the beginning of this step If you are sure you pressed the correct key the device or media you are attempting to boot from may be faulty 1 If you are using th...

Page 82: ...a cable problem Go to RS 6000 Eserver pSeries Adapters Devices and Cable Information for Multiple Bus Systems All other problems Go to MAP 1020 Problem Determination on page 63 62 EserverpSeries 615 S...

Page 83: ...l 6E4 User s Guide all the settings of the service processor except language were saved by using the SAVE RESTORE HARDWARE MAINTENANCE POLICIES service aid You can use the same service aid to restore...

Page 84: ...lect slow boot mode select disable fast boot on the system power control menu from the service processor main menu 3 Power on the system Refer to Starting the System on page 283 4 Insert the diagnosti...

Page 85: ...pressed the correct key or you may not have pressed the key soon enough when you were trying to indicate a service mode IPL of the diagnostic programs If this is the case start again at the beginning...

Page 86: ...notes on page 53 c Go to MAP 1548 Processor Subsystem Problem Isolation on page 113 3 Network go to MAP 1548 Processor Subsystem Problem Isolation on page 113 4 SCSI go to MAP 1548 Processor Subsyste...

Page 87: ...was logged during the current boot attempt record it v Look up the error in Chapter 5 Error Code to FRU Index on page 159 and do the listed action v If no recent error is logged in the error log go to...

Page 88: ...the Japanese characters v Replace the type 106 keyboard v Replace the service processor location U0 1 P1 X1 See notes on page 53 ASCII terminal keyboard Go to the documentation for this type of ASCII...

Page 89: ...rvice operations and to attempt recoveries You might want to disable these actions while you diagnose and service the system If you disable them make note of their current settings so that you can res...

Page 90: ...oes the error code recorded in Step 1240 1 still appear NO Reseating the DIMMs has corrected the problem Enable memory repeat gard if necessary Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pS...

Page 91: ...er Remove the power cord 2 Remove the quad of DIMMs that is on the system planar and reinstall the quad of DIMMs that had been removed The DIMMs can be reinstalled in either quad 3 Go to Step 1240 6 o...

Page 92: ...8 digit error code before it reaches the SMS menus 5 Power down the system using the white button After the OK appears in the operator panel look at the memory configuration deconfiguration menu Are a...

Page 93: ...r indicate a possible software or firmware problem NO Go to Step 1230 4 on page 74 YES Go to Step 1230 2 Step 1230 2 Ask the customer if any software or firmware has been installed recently Has any so...

Page 94: ...F reported NO Go to Step 1230 8 YES Go to Step 1230 1 on page 73 and use the new SRN Step 1230 8 Attempt to boot the system on slow boot mode If the system boots run the diagnostics in problem determi...

Page 95: ...n 10 If a missing options exist particularly if it is related to the device that was replaced resolve the missing options before proceeding 11 If the resource associated with your repair action is not...

Page 96: ...the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 YES Go to Step 1230 11 on page 75 Step 1230 14 The FRUs can be hot swapped If you do not want to use...

Page 97: ...e are more FRUs in the list that are not hot swappable go to Step 1230 10 on page 74 to replace the rest of the FRUs if required Note Although some components are physically hot swappable there are no...

Page 98: ...her errors on procx NO Go to Step 1235 4 YES Resolve those errors before proceeding Step 1235 4 Schedule deferred Maintenance with the customer When it is possible reboot the system to invoke Array Bi...

Page 99: ...he types of error data in this guide use the following table Number of Digits in Error Code Error code Name Used in this Service Guide Any Contains pound sign Menu Goal Any Contains hyphen SRN 5 Does...

Page 100: ...not available Does the system have an HMC attached No Go to Step 1321 23 on page 83 Yes Go to Step 1321 2 Step 1321 2 At the HMC console start Service Focal Point SFP and examine the service action ev...

Page 101: ...t two characters on the left of the error code recorded in Step 1321 1 on page 80 that sent you to this MAP Also record the service action event associated with each error code Go to Step 1321 12 Step...

Page 102: ...Go to the table in Entry MAP on page 53 Yes Replace the next FRU of same error codes or symptoms of the closed service action events Go to MAP 0410 Repair Checkout in RS 6000 Eserver pSeries Diagnosti...

Page 103: ...llowing command cat var log messages grep RTAS more Linux run time RTAS error messages are logged in the messages file under var log The following is an example of the Linux system RTAS error log mess...

Page 104: ...bable Cause s Aug 29 07 13 04 larry diagela causes are listed in descending order of probability Aug 29 07 13 04 larry diagela Aug 29 07 13 04 larry diagela 651 880 The CEC or SPCN reported an error R...

Page 105: ...00 00000000 Aug 27 12 16 33 larry kernel RTAS 20 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 21 00000000 00000000 00000000 00000000 Aug 27 12 16 33 larry kernel RTAS 22 00000...

Page 106: ...and location codes may appear as RTAS messages The extended data is also provided in the form of an RTAS message The extended data contains other error code words that help in isolating the correct F...

Page 107: ...error log RTAS daemon started RTAS event scan begin RTAS Location Code U0 1 F3 RTAS WARNING FULLY RECOVERED type SENSOR RTAS initiator UNKNOWN target UNKNOWN RTAS Status bypassed new RTAS Date Time 2...

Page 108: ...02c8000702c81080000000020e27a39702c820800 000000fffeffff702cd000702cd1080000000010004010702cd208000000007777f3ffffffffffffffffffffffffffffffffffffff ffffffffffffffffffffffffffff 3 RTAS WARNING FULLY R...

Page 109: ...tained on a separate card or book Or in some systems the service processor is built into the service processor PCI backplane or into the system backplane c If you have not already replaced the system...

Page 110: ...not in the old will be listed and preceded by a greater than symbol Lines that are the same in both files are not listed for example files that are identical will produce no output from the diff comma...

Page 111: ...Go to the table in Entry MAP on page 53 with each error code or SRN you have recorded Until the problem has been corrected perform the indicated actions one at a time for each SRN or error code not al...

Page 112: ...ic Information for Multiple Bus Systems Step 1321 43 Were any other symptoms recorded in step 1321 1 No Call support Yes Go to the Quick Entry MAP on page 55 with each symptom you have recorded Perfor...

Page 113: ...described in Resetting the System Attention LED on page 50 This completes the repair return the system to the customer Yes Go to Step 1322 4 Step 1322 4 Record the list of open service action events S...

Page 114: ...tails of this service action event and record the partition s involved in this service action event for use in a later step Step 1322 12 Is the error code associated with this service action event of...

Page 115: ...22 21 Did you replace add or modify a FRU of the open service action event No Go to Step 1322 23 Yes Go to Step 1322 22 Step 1322 22 From the FRU list select a FRU that you need to update Double click...

Page 116: ...he repair action If the repair action was reseating a cable or adapter select the resource associated with that repair action If the resource associated with your repair action is not displayed on the...

Page 117: ...type is not defined you are prompted to define it before you can proceed 3 Select the Log Repair option 4 Select the resource associated with the repair action If the repair action was reseating a cab...

Page 118: ...notices during service procedures DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the...

Page 119: ...diagnostics is outlined in the chapter entitled Tasks and Service Aids in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If the service processor me...

Page 120: ...uipped with dc power the dc power LEDs are blinking Power LEDs located on the operator panel and the rear of the system unit are blinking and OK is displayed on the operator panel When the power butto...

Page 121: ...g in the main power cable from the wall outlet Is the green power light on the power distribution bus on NO Replace the rack mounted power distribution bus YES Go to Step 1521 5 Step 1521 5 Turn off t...

Page 122: ...ce YES Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1521 7 1 Unplug the power cables from the system unit 2 Exchange the operator...

Page 123: ...FRUs in the order listed 1 Turn off the power 2 Unplug the power cable from the system unit 3 Exchange one of the FRUs in the list 4 Connect the power cable to the system unit 5 Turn on the power Doe...

Page 124: ...RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems Step 1521 11 Does the system contain two power supplies NO Go to Step 1521 12 YES Go to Step 1521 14 on page 105 Step 1521 12 Sh...

Page 125: ...n LED The green LED must be on solid Replace the following FRUs in order 1 Power supply 1 primary 2 Power supply 2 redundant Perform error log analysis Do you receive an SRN indicating a voltage senso...

Page 126: ...ems YES Reinstall the original FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchang...

Page 127: ...wer cables in a dc powered system to the base system drawer 5 Turn on the power Is the error code 1011 1B0x displayed NO Go to Step 1523 7 on page 109 YES Go to Step 1523 2 Step 1523 2 1 Turn off the...

Page 128: ...Step 1523 5 1 Turn off the power 2 Reinstall base system power supply 2 that was removed in Step 1523 4 3 Reconnect the ac power cable dc power cable in a dc powered system to the base system power su...

Page 129: ...7 and reinstall the next card in the list YES Replace the base system backplane location U0 1 P1 This ends the procedure Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Infor...

Page 130: ...power on by using the service processor LED Control Menu contained in the System Information Menu on page 238 For information on how to use the LED Control Menu see System Information Menu on page 23...

Page 131: ...xx 4644 B1xx 4645 B1xx 4646 B1xx 4648 Go to MAP 1548 Processor Subsystem Problem Isolation on page 113 E101 E102 E10A E10B E111 E120 E121 E122 E130 E131 E132 E133 E134 E135 E138 E139 E13A E149 E14C E1...

Page 132: ...ode as recorded in Step 1541 1 Yes Go to Step 1541 6 No The part just replaced was defective This ends the procedure Return the system to its original configuration Go to MAP 0410 Repair Checkout in t...

Page 133: ...ion Menu on page 238 6 The service processor might have been set by the user to monitor system operations and to attempt recoveries You might want to disable these actions while you diagnose and servi...

Page 134: ...ocations of any cables attached to the adapters Disconnect any cables attached to the adapters and remove all the adapters 7 Disconnect all power and signal cables from the media drives located in med...

Page 135: ...DIMMs in that quad one at a time with new or previously removed memory DIMMs Repeat this step until the defective memory DIMM is identified or all memory DIMMs have been exchanged If your symptom did...

Page 136: ...yboard into the keyboard connector on the rear of the system unit 3 Turn on the power 4 If the ASCII terminal or graphics display including display adapter is connected differently than it was previou...

Page 137: ...wing order 1 IDE cable 2 CD ROM drive 3 CEC backplane see notes on page 53 Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and...

Page 138: ...into the CD ROM drive 2 Turn off the power and remove the power cords 3 Connect the signal and power connectors to one of the disk drive backplanes 4 Plug in the power cords and wait for the OK prompt...

Page 139: ...lem go to the Quick Entry MAP on page 55 and follow the instructions for the new symptom Yes Repeat this step with all disk drives that were installed in the disk drive backplanes If the system has a...

Page 140: ...device or cable that you attached is defective To test each FRU exchange the FRUs in the following order 1 Device and cable last one attached 2 CEC backplane see notes on page 53 If the symptom did no...

Page 141: ...Go to Step 1548 16 on page 122 YES Repeat this step until all of the FRUs adapters are installed Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus...

Page 142: ...reen displayed NO Repeat this step until the defective device or cable is identified or all devices and cables have been disconnected If all the devices and cables have been removed then one of the FR...

Page 143: ...displayed press Enter 7 Select All Resources if you were sent here from Step 1548 21 on page 124 select the adapter or device that you loaded from the supplemental media Did you get an SRN NO Go to S...

Page 144: ...tiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call service support for assistance Step 1548 21 1 Select Task Selection 2 Select Process Supplemental Media and fo...

Page 145: ...om Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems MAP 1549 Attention Problem Isolation Step 1549 1 Record the error code and the location...

Page 146: ...location code item recorded if any in Step 1549 1 on page 125 v Processor card 1 at U0 1 P1 C1 if not recorded in Step 1549 1 on page 125 v Processor card 2 at U0 1 P1 C2 if not recorded in Step 1549...

Page 147: ...1549 1 on page 125 v Third location code item recorded if any in Step 1549 1 on page 125 v Service processor card at U0 1 P1 X1 if not recorded in Step 1549 1 on page 125 Attention Before replacing t...

Page 148: ...em recorded if any in Step 154B 1 v Third location code item recorded if any in Step 154B 1 v Replace the service processor card at U0 1 P1 X1 if not recorded in Step 154B 1 v If the value of word 13...

Page 149: ...the power Step 154B 12 Did the system stop with the same error code as recorded in Step 154B 1 on page 128 No The card just replaced was defective This ends the procedure Return the system to its orig...

Page 150: ...130 EserverpSeries 615 Service Guide...

Page 151: ...ace v Phase 3 System Firmware initialization At phase 3 a system processor takes over control and continues initializing partition resources During this phase checkpoints in the form Exxx are displaye...

Page 152: ...have been performed and the problem has not been corrected 2 Go to MAP 1548 Processor Subsystem Problem Isolation on page 113 for any of the following checkpoint hang conditions v A four digit code i...

Page 153: ...Initialize external FLASH load See note 1 on page 138 801B Initialize and test ISA hub chip See note 1 on page 138 801C Initialize and test SUPER I O chip See note 1 on page 138 801F Initialize diske...

Page 154: ...reload operation service processor dump has completed See note 1 on page 138 9055 Start menus thread See note 1 on page 138 9060 Checking configuring modem on serial port 1 See note 4 on page 138 9061...

Page 155: ...e function 22 See note 1 on page 138 9115 Load system IPL program See note 1 on page 138 9116 Load system data areas NACA PACA See note 1 on page 138 9117 Start system IPL program See note 1 on page 1...

Page 156: ...page 138 94BB Wire test starting See note 2 on page 138 9501 IPL diagnostic initialization See note 2 on page 138 9502 IPL diagnostic L3 cache march test See note 2 on page 138 9503 IPL diagnostic L3...

Page 157: ...ervice processor is hung unless this checkpoint has been in the operator panel for at least 15 minutes with no indication of activity Attention Do not remove power from the system or reset the service...

Page 158: ...U0 1 P1 X1 d If replacing the service processor does not fix the problem replace the system backplane location U0 1 P1 e If this procedure does not fix the problem call service support 2 If the system...

Page 159: ...rator panel b If the hang repeats check with service support to see if there is a firmware update that fixes the problem c If there is not or the update does not fix the problem replace the following...

Page 160: ...tion Procedures on page 110 E105 Transfer control to operating system normal boot See Boot Problems Concerns on page 155 E10A Load RTAS device tree Go to MAP 1540 Problem Isolation Procedures on page...

Page 161: ...the adapter at that location code If replacing the adapter does not resolve the problem replace the I O backplane in which the adapter is plugged If no location code is specified go to MAP 1540 Proble...

Page 162: ...SMS E175 BootP request Follow the repair actions for checkpoint E174 E176 TFTP file transfer Follow the repair actions for checkpoint E174 E177 Transfer failure due to TFTP error condition See Boot Pr...

Page 163: ...m booting to open firmware prompt Go to MAP 1540 Problem Isolation Procedures on page 110 E1A9 System booting to SMS menus Go to MAP 1540 Problem Isolation Procedures on page 110 E1AA System NVRAM set...

Page 164: ...ervice processor is at location U0 1 P1 X1 Take the appropriate actions based on the error codes that are found E1B3 XON received This checkpoint will flash by too quickly to be seen on the operator p...

Page 165: ...the problem determination procedures for the terminal Note Terminal setting should be v 9600 baud v no parity v 8 data bits v 1 stop bit E1F0 Start O B E Go to MAP 1540 Problem Isolation Procedures o...

Page 166: ...n code is available go to MAP 1540 Problem Isolation Procedures on page 110 E1FC Building boot device list for SSA adapters The location code of the SSA adapter being scanned is also displayed Go to M...

Page 167: ...Go to MAP 1540 Problem Isolation Procedures on page 110 E503 Initialize location code data structures 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 110 E504...

Page 168: ...the service processor control chip 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 110 E580 Begin initializing the EADS module 1 Check for system firmware upd...

Page 169: ...E58D Set up EADS function registers 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 110 E58E Set up EADS function registers 1 Check for system firmware update...

Page 170: ...Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 110 E5E5 Initialize the hypervisor phase 2 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolatio...

Page 171: ...Replace the adapter E60E SSA PCI open firmware about to exit no stack corruption Replace the adapter E60F SSA PCI open firmware has run unsuccessfully Replace the adapter E6FF SSA PCI open firmware ab...

Page 172: ...res on page 110 E800 RTAS initialization problem 1 Check for system firmware updates 2 Call service support E841 Initializing RTAS open firmware device tree interface 1 Check for system firmware updat...

Page 173: ...1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolation Procedures on page 110 3 Call service support E870 Initializing RTAS logs interface 1 Check for system firmware updates 2 Call s...

Page 174: ...cess 1 Check for system firmware updates 2 Call service support E900 The system firmware is in the recoverable non maskable interrupt code Go to MAP 1540 Problem Isolation Procedures on page 110 E901...

Page 175: ...from CD ROM or a NIM server is referred to as running standalone diagnostics Step 1 Restart the system and access the firmware SMS Main Menu Select Select Boot Options 1 Check to see if the intended b...

Page 176: ...drive If the boot device is present in the boot list when the system is booted to the SMS menus add the hot swap disk drives back in one at a time until the failing device is isolated c Disconnect al...

Page 177: ...Diagnostic Information for Multiple Bus Systems Step 5 The CD ROM drive IDE or SCSI cable graphics adapter if installed or the system board is most likely defective A TTY terminal attached to the seri...

Page 178: ...158 EserverpSeries 615 Service Guide...

Page 179: ...er Control Menu on the service processor main menu Refer to System Power Control Menu on page 235 A fast mode boot skips much of the built in diagnostic testing A slow mode boot may yield a new 8 char...

Page 180: ...error in the service processor error log of the form 450x yyyy 460x yyyy or 4B2x yyyy that occurred just prior to the 406x 0EAy error Use this hardware error code instead when returning to the Checkp...

Page 181: ...the system v For systems with AIX installed if the system will boot into AIX the location code will be reported when error log analysis is run under AIX diagnostics v If the system will boot into the...

Page 182: ...6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 If the service processor menus and the AIX diagnostics are not available the FRU identify LEDs may be flash...

Page 183: ...below YES Power off the system then go to step 2 below 2 Confirm that this is the first error code that caused the failure as described in Confirming Initial Error Code on page xxx 3 Did you come to...

Page 184: ...7 If the system is functional do the following Examine the AIX error log entry Find the value of word 13 For detailed instructions on finding word 13 in a AIX error log entry refer to the actions und...

Page 185: ...is the first error code that caused the failure as described in Confirming Initial Error Code on page 159 3 Did you come to this step from step 2 NO Go to Common Firmware Error Codes on page 200 with...

Page 186: ...wer good signal from power supply 1 CEC backplane Location U0 1 P1 2 CEC backplane power supply Locations U0 1 V1 U0 1 V2 0000 1113 While power on failure of power good signal from power supply 1 CEC...

Page 187: ...power to the power supply 2 System drawer power supply 1 Location U0 1 V1 1011 1511 Power supply 1 power fault System drawer power supply 1 Location U0 1 V1 1011 1512 Power supply 1 non power fault S...

Page 188: ...backplane Location U0 1 P2 DASD backplane Location U0 1 P3 Media backplane Location U0 1 P4 Service processor Location U0 1 P1 X1 System backplane Location U0 1 P1 1011 3105 I2C interface fault System...

Page 189: ...8404 VPD mismatch System backplane Location U0 1 P1 1011 8405 VPD mismatch System backplane Location U0 1 P1 1011 8406 VPD mismatch System backplane Location U0 1 P1 1011 8409 No processors installed...

Page 190: ...ultiple Bus Systems Table 5 Firmware Error Codes Error Code Description Action Possible Failing FRU 20A8 0000 Insufficient information to boot Verify the IP address 20A8 0001 The client IP address is...

Page 191: ...system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D0 0A04 Error initializing interface operator panel access 1 Check for system firmware updates...

Page 192: ...Contact your next level of support for assistance 20D0 0A0F Error initializing interface time of day access 1 Check for system firmware updates Apply update if available 2 Contact your next level of...

Page 193: ...ce support 20D0 9003 Subsystem serial number information not found in VPD 1 Power off then power on the system 2 If the error persists call service support 20D0 9004 Subsystem machine type and model f...

Page 194: ...assistance 20D1 0008 Failed to set PCI read write permissions array for slot 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D1 000...

Page 195: ...eived failure in phb recovery buff 1 Check for system firmware updates Apply update if available 2 Contact your next level of support for assistance 20D1 0012 Attention One of the I O subsystems has b...

Page 196: ...occurs when the remote IPL menu in the SMS utilities cannot locate any LAN adapters that are supported by the remote IPL function If a supported device is installed 1 Replace the adapter 2 Go to MAP...

Page 197: ...ce also known as boot list to include devices that are known to contain a copy of the operating system For example select a hard disk known to have a copy of the operating system as the first and only...

Page 198: ...f this error occurs during the installation of AIX by a NIM push the set_bootlist attribute may not have been set correctly on the NIM master For more information see the AIX 5 2 Installation Guide an...

Page 199: ...e operation 3 The CD in the IDE CD ROM may not be readable Try another CD 2101 0013 Bootable media is missing from the IDE CD ROM Put a bootable CD in the IDE CD ROM drive 2101 0014 The media in the I...

Page 200: ...or code 21A0 0001 1 Replace the media 2 Replace the SCSI device 21E0 0003 SCSI tape send diagnostic failed sense data available Before replacing any system components refer to the notes in error code...

Page 201: ...21F0 0001 SCSI CD ROM test unit ready failed hardware error Before replacing any system components refer to the notes in error code 21A0 0001 1 Replace the SCSI device 2 Replace the SCSI cable 3 Repla...

Page 202: ...Auto LANstreamer token ring adapter failed to complete hardware initialization Replace the adapter See Checkpoint and Error Code Index on page 162 for location code information related to this error...

Page 203: ...ode or utility or an operator via the open firmware script editing command nvedit It may not be possible to resolve the problem without a detailed analysis of the nvram script the current system confi...

Page 204: ...ted type of memory DIMM If an unsupported type of memory DIMM is replaced with the same unsupported type the error persists See the Memory Error Notes on page 184 for more information 25Cy y002 Memory...

Page 205: ...e or an I O planar a Check for system firmware updates Apply if available b Replace the CEC backplane or I O planar 3 Call service support 2602 0008 Description PCI device Fcode evaluation error Actio...

Page 206: ...air Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems manual If the problem is not resolved continue Attention Before moving the adapter to another slot verify wi...

Page 207: ...n PCI probe error bridge is not usable Action If the location code identifies a slot 1 Check the cabling to the adapter in particular the adapters that have serial ports Serial ports may require null...

Page 208: ...rror code identifies an adapter and replacing the adapter does not correct the problem replace the CEC backplane or I O planer location U0 1 P1 or U0 dd P1 2680 0Dxx Machine check occurred unable to i...

Page 209: ...detected 1 Keyboard 2 Replace service processor Location U0 1 P1 X1 29A0 0004 Keyboard stuck key detected 1 Keyboard 2 Replace service processor Location U0 1 P1 X1 29B0 0004 Mouse not present detecte...

Page 210: ...he system has been rebooted run online AIX diagnostics and look for an AIX error log entry in which the description says cache or cache controller error Replace the FRUs listed with this entry 2B20 88...

Page 211: ...essor reports bad or low battery 1 Replace the battery U0 1 P1 X1 V3 2 Refer to the actions for error code 25A8 0xxx 2BA0 0021 Open firmware mailbox call to activate attention LED failed Call service...

Page 212: ...or capacity card Operator panel Location U0 1 L1 406x 0010 Memory DIMM fault Memory DIMM Location U0 1 P1 M5 406x 0011 Memory DIMM fault Memory DIMM Location U0 1 P1 M7 406x 0012 Memory DIMM fault Mem...

Page 213: ...em Resolution in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems If Linux is the only operating system on the system schedule deferred maintenance with the customer When it...

Page 214: ...Entry MAP on page 55 and follow the instructions 3 Call service support 406x 0EA2 PRD code on service processor error 1 Check for system firmware updates 2 Call service support 406x 0EA4 The service p...

Page 215: ...or firmware invalid MRU to FRU mapping 1 Check for system firmware updates 2 Call service support 406x 0EE2 Service processor firmware fault 1 Check for system firmware updates 2 Call service support...

Page 216: ...e SMS menus Power off the system using the white power button and look again at the status of the DIMMs If all of the processors are still configured in the processor configuration deconfiguration men...

Page 217: ...wer button and look again at the status of the DIMMs If all of the processors are still configured in the processor configuration deconfiguration menu the problem has been resolved If all of the DIMMs...

Page 218: ...271C System backplane with 2 processors Replace the system backplane Location U0 1 P1 460x 28D0 Service processor Replace the service processor Location U0 1 P1 X1 4B23 26F5 Description 2 way process...

Page 219: ...configured processor resides specified by the location code 4B2x 26F4 Description System backplane with 1 processor Action Replace the system backplane Location U0 1 P1 4B2x 26F5 Description System ba...

Page 220: ...or flash recovery Insert Diskette 2 A1FD 0003 Service processor flash recovery Insert Diskette 3 A1FD 0004 Service processor flash recovery Insert Diskette 4 Scan Dump Messages Error Code Description...

Page 221: ...ice processor program error 1 Update system firmware 2 Service processor Location U0 1 P1 X1 B10F 1000 Service processor DRAM failure Service processor Location U0 1 P1 X1 B10F 1002 Service processor...

Page 222: ...P1 X1 B10F 1672 Service processor firmware update invalid Call service support B10F 1675 Service processor failure Service processor Location U0 1 P1 X1 B10F 1681 Service processor firmware update inv...

Page 223: ...ing the slow boot that calls out FRU s in the CEC c If a 4xxx yyyy error occurred during the slow boot replace the FRU s indicated by the location code s d If a 4xxx yyyy error did not occur during th...

Page 224: ...tion files 2 Check for system firmware update 3 Modem 4 Service processor Location U0 1 P1 X1 B1xx 4621 Modem disconnect failure 1 Check modem configuration files 2 Check for system firmware update 3...

Page 225: ...d Display the SPCN Trace Data 4 Power on the system 5 Wait 10 minutes after the system has reached the AIX prompt Look at the AIX error log for new B1xx 4633 errors with the word 13 values in bytes 68...

Page 226: ...D failure Go to MAP 1540 Problem Isolation Procedures on page 110 B1xx 4662 Memory DIMM VPD failure Go to MAP 1540 Problem Isolation Procedures on page 110 B1xx 4670 Processor drawer cooling 1 Check a...

Page 227: ...AIX error log entry containing B1xx4690 This will be a SCAN_ERROR_CHRP error with an identifier of BFEC0425 Look at the AIX error log entry containing B1xx4690 b In the detail data find the string B1x...

Page 228: ...dates 2 Go to MAP 1540 Problem Isolation Procedures on page 110 3 CEC backplane Location U0 1 P1 B1xx 469F Service processor failure 1 Check for system firmware updates 2 Go to MAP 1540 Problem Isolat...

Page 229: ...RP error with an identifier of BFE4C025 In the detail data find the string B1xx 4699 If present it will be at byte 60 of the detail data Go forward 8 bytes after the B1 to byte 68 and examine bytes 68...

Page 230: ...24FF Informational message Actions This is an informational message No action is required by the customer or service representative 2504 Informational message Actions This is an informational message...

Page 231: ...mware update Actions 1 Reset the system using the pin hole reset button on the operator panel Retry the operation that caused this error code 2 Check for a later level of firmware than the one that yo...

Page 232: ...if they are available A21A Error allocating an internal service processor Actions 1 Reset the service processor if possible 2 Check for system firmware updates Apply the updates if they are available...

Page 233: ...2 and the next four bytes are word 13 An example of the Linux extended data and finding words 11 12 and 13 is shown in MAP 1321 step 1321 28 and step 1321 29 in this service guide SPCN Informational C...

Page 234: ...the instructions in Using Network Adapters to Communicate with Partitions in the IBM Hardware Management Console for pSeries Installation and Operations Guide Correct any problems that are found then...

Page 235: ...This error code is generated by the customer performing Problem Determination in the Eserver pSeries 615 Model 6C4 and Model 6E4 User s Guide Type 102 keyboard 1 Keyboard 2 Service processor Location...

Page 236: ...Action Possible Failing FRU M0SC SI01 Unable to load diagnostics This error code is generated by the customer performing Problem Determination in the Eserver pSeries 615 Model 6C4 and Model 6E4 User...

Page 237: ...Server on page 223 If an HMC is not attached to the system follow the directions for a full system partition Operating Considerations for Online and Standalone Diagnostics Note When possible run onli...

Page 238: ...e that the memory and processor are only tested during POST and the results of the POST tests are reported by diagnostics Error log analysis is done in service mode when you select the Problem Determi...

Page 239: ...on by selecting the managed system in the Contents area 7 Right click or select the desired system in the Contents area Next on the menu choose Selected 8 Select Power On 9 Select the Power on Diagnos...

Page 240: ...ssing the number 1 key on a directly attached keyboard or the number 1 on an ASCII terminal before the system attempts to boot again Concurrent Mode Running the online diagnostics in concurrent mode i...

Page 241: ...ysis is done in maintenance mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Use the shutdown m command to stop all activity on the AIX operating system and...

Page 242: ...stics were loaded cannot be tested v The SCSI adapter or circuitry controlling the CD ROM drive from which diagnostics were loaded cannot be tested Loading the Standalone Diagnostics from CD ROM Using...

Page 243: ...IM Configuration Tasks chapter of the AIX Installation Guide and Reference order number SC23 4389 for information on doing the following v Registering a client on the NIM server v Enabling a client to...

Page 244: ...ng operation If the ping returns with an OK prompt the client is prepared to boot from the NIM server If ping returns with a FAILED prompt the client cannot proceed with the NIM boot Note If the ping...

Page 245: ...user menu the user must know the general access password v Privileged user menus the user must know the privileged access password If the system is powered off the service processor menus can be acce...

Page 246: ...may corrupt these settings or for replicating these settings to other servers that include a service processor The service aid Save or Restore Hardware Management Policies can be used to save your set...

Page 247: ...clude service processor checkpoints IPL checkpoints or AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults The progress indicator codes are...

Page 248: ...pport team for example your system administrator network administrator or service representative to more quickly identify the location configuration and history of your system Set the system name from...

Page 249: ...tem Name 99 Exit from Menus 0 v Service Processor Setup Menu See Service Processor Setup Menu on page 230 for more information v System Power Control Menu See System Power Control Menu on page 235 for...

Page 250: ...Enabled 4 Start Talk Mode 5 OS Surveillance Setup Menu NOT supported in LPAR mode 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup Menu NOT supported in LPAR mode 9 Sc...

Page 251: ...rocessor commands the system to resume the initial program load IPL This action is taken based on the assumption that the system is in an adequately secure location with only authorized users having a...

Page 252: ...m this point on the service processor sends information only to the active port and the mirror port This capability can be enabled by local or remote users providing local users with the capability to...

Page 253: ...g Currently Unassigned 2 Snoop Serial Port Currently Unassigned 98 Return to Previous Menu 1 Use the Snoop Serial Port option to select the serial port to snoop Note Only serial port 1 is supported Us...

Page 254: ...vice processor to record a scan log dump for all error types The scan log dump policy can also be set from the Tasks menu in the AIX diagnostic service aids Option 2 displays the following screen Scan...

Page 255: ...op because the contents of the prior dump must be protected System Power Control Menu This menu is used to set power control options Other menus that control boot options are available from this menu...

Page 256: ...Menu 1 Number of reboot attempts Currently 1 2 Use OS Defined restart policy Currently No 3 Enable supplemental restart policy Currently Yes 4 Call Out before restart Currently Disabled 98 Return to P...

Page 257: ...nu Currently Disabled 2 Service Mode Boot from Saved List Currently Disabled 3 Service Mode Boot from Default List Currently Disabled 4 Boot to Open Firmware Prompt Currently Disabled 98 Return to Pre...

Page 258: ...Mode Menu Not Applicable 14 Remote I O RIO Link Speed Set Up Menu 98 Return to Previous Menu 99 Exit from Menus 0 v Read VPD Image from Last System Boot Displays manufacturer s vital product data VPD...

Page 259: ...sary to take one of the processors offline use this menu to deconfigure a processor and then reconfigure the processor at a later time An example of this menu follows PROCESSOR CONFIGURATION DECONFIGU...

Page 260: ...mand line bindprocessor q Note The number of processors available to Linux can be determined by issuing the following command on the Linux command line cat proc cpuinfo grep POWER v Memory Configurati...

Page 261: ...status of the each memory DIMM is indicated by AB where B indicates the number of errors and A indicates the type of error according to the following table 1 Bring up failure 2 Run time non recoverabl...

Page 262: ...ct the I O type from this table based on the speed of the processors in the system Processor Speed I O Type 1 way and 2 way 1 20 GHz processor s A8 You will be asked to make the following entries 1 Fo...

Page 263: ...M L3 Interposer Plug Count Menu This option is not available on this system v Performance Mode Setup Menu This option is not available on this system Notes 1 Some processor card changes cause the defa...

Page 264: ...he HMC None of these menus are applicable to the serial ports or modems attached to those serial ports on the HMC Call in call out is not available on serial port 1 when the system is connected to and...

Page 265: ...configuration file for the modem on the port If you want to set up all of the serial ports with modems make your selections one port at a time Modem Configuration Menu Port 1 Modem Configuration File...

Page 266: ...allows you to set serial port speed to enhance terminal performance or to accommodate modem capabilities Serial Port Speed Setup Menu 1 Serial Port 1 Speed Currently 9600 2 Serial Port 2 Speed Curren...

Page 267: ...Telephone Number is the number of the System Administration Center computer catcher that receives problem calls from servers Contact your system administrator for the correct telephone number to ente...

Page 268: ...ions of your service provider s catcher computer Either use the defaults or contact your service provider for recommended settings v Number of retries is the number of times you want the system to ret...

Page 269: ...tem The system powers on without answering the call v Unattended start mode refer to Enable Disable Unattended Start Mode on page 235 The service processor can be enabled to recover from the loss of a...

Page 270: ...rating system OS the service processor can monitor operating system activity see the Set Surveillance Parameters option in the SERVICE PROCESSOR SETUP MENU If OS activity stops due to a hardware or so...

Page 271: ...art policy is set to Yes and the operating system has no automatic restart policy If set to Yes the service processor restarts the system when the system loses control and it is detected by service pr...

Page 272: ...are updated at the same time They are v System power control network programming v Service processor programming v IPL programming v Run time abstraction services It is strongly recommended that you c...

Page 273: ...the top of the service processor main menu System Firmware Update Using a Locally Available Image To update the system firmware using a locally available image perform the following steps 1 Log in as...

Page 274: ...so requires a set of firmware update diskettes in backup format The service processor menus are available while the system is powered off As a privileged user from the service processor main menu sele...

Page 275: ...e is inserted at any time or if the diskette is left in the drive after it has been read B1FD 001F is displayed indicating that the wrong diskette is in the drive 2 If B1FD 001A is displayed at any ti...

Page 276: ...gured processor or memory DIMM For information about configuring or deconfiguring a processor see the Processor Configuration Deconfiguration Menu on page 239 For information about configuring or deco...

Page 277: ...is set from the service processor menus If the fail condition persists the service processor leaves the machine powered on logs an error and displays menus to the user If Call out is enabled the serv...

Page 278: ...options above a fourth option allows you to select immediate surveillance and rebooting of the system is not necessarily required If operating system surveillance is enabled and system firmware has pa...

Page 279: ...keyboard input is detected from one of the other two serial ports From this point forward the service processor sends information to the active port and the mirror port only Console mirroring ends whe...

Page 280: ...time UTC which is also referred to as Greenwich mean time GMT Operating system error logs have additional information available and can time stamp with local time Entering an error number provides nin...

Page 281: ...ogress Indicator Log B0FF 0539 17 0538 17 0539 17 0538 17 0539 17 0581 0538 17 0539 12 0538 12 0539 0821 01 K1 00 0539 0728 01 R1 00 00 0539 0664 40 60 00 1 0 0539 0777 U0 1 P2 I1 E1 0539 0742 U0 1 P2...

Page 282: ...nput or power on command but moves through the phase and into the bring up phase Access the SMS menus or the service processor menus to reset the unattended start mode Standby Phase The standby phase...

Page 283: ...ental Monitoring The service processor provides expanded error recording and reporting v System Firmware Surveillance Heartbeat Monitoring The service processor monitors and times the interval between...

Page 284: ...264 EserverpSeries 615 Service Guide...

Page 285: ...ss the bottom of the screen Press the numeric 1 key after the word keyboard appears and before the word speaker appears For more information on the POST indicator words refer to POST Indicators on pag...

Page 286: ...e previous page of the list Note The lowercase navigation key has the same effect as the uppercase key that is shown on the screen For example m or M returns you to the main menu On each menu screen y...

Page 287: ...This option is not available when the system is booted in LPAR mode Password Utilities 1 Set Privileged Access Password 2 Remove Privileged Access Password Navigation keys M return to main menu ESC ke...

Page 288: ...error log Navigation keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Note T...

Page 289: ...vices Type the number of the menu item and press Enter or Select a Navigation key _ Selecting the IP Internet Protocol parameters option displays the following menu IP Parameters 10 100 Mbps Ethernet...

Page 290: ...the number of the menu item and press Enter or Select a Navigation key _ Selecting the Spanning Tree Enabled menu allows you to enable or disable the spanning tree flag If this flag is enabled because...

Page 291: ...o be pressed before continuing Change SCSI Settings This option allows you to view and change the addresses of the SCSI controllers attached to your system SCSI Utilities 1 Hardware Spin Up Delay 2 Ch...

Page 292: ...Services Type the number of the menu item and press Enter or Select a Navigation key _ Option 1 Select Install or Boot a Device allows you to select a device to boot from or install the operating sys...

Page 293: ...y _ If a device is selected that does not reside in the system a menu with the following message displays THE SELECTED DEVICES WERE NOT DETECTED IN THE SYSTEM Press any key to continue If hard drive i...

Page 294: ...hen a device is selected for installing the operating system or to boot from the Select Task menu allows you to get more information about the device or to boot from that device in normal mode or serv...

Page 295: ...Configure Boot Device Order 1 Select 1st Boot Device 2 Select 2nd Boot Device 3 Select 3rd Boot Device 4 Select 4th Boot Device 5 Select 5th Boot Device 6 Display Current Setting 7 Restore Default Set...

Page 296: ...creen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigation key _ Each adapter must then be selected individually to see the devices tat are attache...

Page 297: ...press Enter or Select a Navigation key _ Selecting Information will display a menu similar to the following for a hard disk Device Information pci 3fffdf0a000 pci 2 4 scsi 1 sd 8 0 Integrated Bootable...

Page 298: ...fault Settings This option restores the boot list to the default boot list The default boot list will vary depending on the devices that are installed in the system The default boot list is 1 Primary...

Page 299: ...dundant power supply capabilities meaning that it has the ability to have two power supplies running simultaneously in the same system unit When instructed to disconnect the power source ensure that a...

Page 300: ...are wrapped in antistatic bags to prevent this damage Take the following precautions v If you have an antistatic wrist strap available use it while handling the device v Do not remove the device from...

Page 301: ...on page 355 Operating Position Returning the Model 6C3 to the Operating Position on page 285 Operator Panel Operator Panel and Power Cable on page 342 Power Supply Power Supply on page 348 Rack Insta...

Page 302: ...o Off Stopping the System with an HMC Attached and AIX Installed The HMC user interface provides a power off function to turn off the power to the system AIX provides hot swap procedures for adapters...

Page 303: ...ing The power LED stays on solid and progress indicators also referred to as checkpoints are visible on the operator panel display 1 Operator Panel Display 5 Power LED 2 Front Serial Connector FS1 Mod...

Page 304: ...rvice position To place the Model 6C3 in to the service position do the following 1 Open the front rack door 2 If your system is equipped with two thumbscrews securing it to the rack remove the thumbs...

Page 305: ...he Operating Position To return the Model 6C3 to the operating position do the following 1 Press upward on both rail safety latches located on each rail See the illustration on page 285 for the locati...

Page 306: ...unit the Model 6E3 can be placed on its side When you are finished working on the system return it to the position in which it was placed for user operations Attention The system weighs between 34 kg...

Page 307: ...2 3 6 4 5 1 Model 6C3 4 Drawer Release Latch Bracket Post 2 Drawer Release Latch Bracket Left 5 Drawer Release Latch Bracket Right 3 Drawer Release Latch 6 Retaining Screws Replacing a Drawer Release...

Page 308: ...utes with the cover removed might damage the system components 1 3 2 4 5 6 1 Thumbscrews 4 Upper Chassis Ledge 2 Service Access Cover 5 Access Cover Tabs 3 Model 6C3 6 Service Access Cover Handle Repl...

Page 309: ...for extended periods of time over 30 minutes with the cover removed might damage system components 1 3 5 6 2 4 5 1 System Unit 4 Thumbscrews 2 Service Access Cover Pin Slots 5 Service Access Cover Pin...

Page 310: ...system 4 Lift the door up to release it from the lower retaining post 2 6 5 7 4 1 3 1 Model 6E3 5 Bezel Door Handle 2 Bezel Door Post Hole 6 Bezel Door Release Tab 3 Bezel Door Top Retaining Post 7 B...

Page 311: ...1 Model 6C3 Front Bezel 3 Bezel Release Tab 2 System Retaining Thumbscrew 4 System Drawer Release Latch Replacing the Model 6C3 Front Bezel To replace the front bezel do the following 1 Open the rack...

Page 312: ...l Locking Tab Quantity 2 3 Front Bezel 7 Lower Bezel Retaining Slots Quantity 2 4 Front Door Replacing the Model 6E3 Front Bezel To replace the front bezel do the following 1 Place the two lower bezel...

Page 313: ...m the card 2 With this system you can install some PCI adapters with the power on These adapters are referred to as hot pluggable PCI adapters Some adapters are not hot pluggable and the system must b...

Page 314: ...s cover as described in Removing the Model 6C3 Service Access Cover on page 288 or Removing the Model 6E3 Service Access Cover on page 289 See the following illustration 7 Determine which adapter you...

Page 315: ...at down and the locking latch in the unlocked position 13 Carefully grasp the PCI adapter by its top edge or upper corners and remove it from the system Store the adapter in a safe place 14 If you are...

Page 316: ...d Operating Position on page 286 5 On a Model 6C3 open the rear rack door 6 Remove the service access cover as described in Removing the Model 6C3 Service Access Cover on page 288 or Removing the Mode...

Page 317: ...servicing a Model 6C3 route the cables through the cable management arm 19 Replace the service access cover as described in Replacing the Model 6C3 Service Access Cover on page 288 or Replacing the Mo...

Page 318: ...of the system 7 Ensure that any processes or applications that might use the adapter are stopped 8 Refer to Accessing the PCI Hot Swap Manager on page 307 and follow those steps to select PCI Hot Swa...

Page 319: ...1 2 1 2 3 4 5 6 6 3 4 5 1 Service Access Cover 4 System 2 PCI Adapters 5 Light Pipe Plate 3 Fan Tray 6 Adapter Slot Shields Chapter 9 Removal and Replacement Procedures 299...

Page 320: ...ling another adapter in this slot place an adapter slot cover in the adapter slot opening 24 Lower the plastic retainer seat over the PCI adapter faceplate 25 Rotate the locking latch clockwise until...

Page 321: ...PCI Adapter on page 304 2 Replacing a hot pluggable PCI adapter might require the system administrator to take the PCI adapter offline before performing any PCI adapter hot plug procedures Before taki...

Page 322: ...operation and then press Enter Follow the instructions that display on the screen until you are instructed to remove the adapter 19 When you are instructed to remove the adapter from the adapter slot...

Page 323: ...the front of the system in the disk drive backplane and align the adapter properly 27 Lower the plastic retaining seat over the PCI adapter faceplate dotted lines Rotate the locking latch clockwise u...

Page 324: ...se hot pluggable procedures Also Linux does not support hot swapping any hot pluggable PCI adapters A system with Linux installed must be shut down and powered off before installing any PCI adapter Us...

Page 325: ...e adapter until the LED for the specified PCI slot is set to the Action state 12 If necessary remove the adapter from the antistatic package Attention Avoid touching the components and gold edge conne...

Page 326: ...y retainer seat down and the locking latch in the unlocked position 18 If you are installing a short adapter continue to the next step If you are installing a long adapter do the following a Close and...

Page 327: ...er offline prior to performing the operation Before taking an adapter offline the devices attached to the adapter must be taken offline as well This action prevents a service representative or user fr...

Page 328: ...ion If this step fails you must take action to release the device Configure a Defined Device Allows a new PCI adapter to be configured into the system if software support is already available for the...

Page 329: ...ge 288 or Removing the Model 6E3 Service Access Cover on page 289 See the following illustration 5 Because the PCI adapter dividers are near to the PCI adapters refer to Handling Static Sensitive Devi...

Page 330: ...described in Replacing or Installing a Non Hot Pluggable PCI Adapter on page 296 6 If you are replacing or installing a short adapter divider continue to the next step If you are replacing or installi...

Page 331: ...l the light pipe out of the PCI adapter divider 1 2 1 PCI Adapter Long 2 Light Pipe Replacing the PCI Adapter Divider Light Pipes To replace an PCI adapter divider light pipe do the following 1 Locate...

Page 332: ...ttings manually follow the procedure under Save the Service Processor Settings Manually Save the Service Processor Settings Manually To save the customer s service processor settings do the following...

Page 333: ...releases the spring latch located on the bottom side of each handle 9 Lift the service processor assembly handles until they are perpendicular 90 degrees to the top of the assembly By placing the hand...

Page 334: ...ment Pin Holes 5 Service Access Cover 3 Service Processor Assembly 6 Spring Latch 1 2 3 4 5 6 1 Model 6E3 4 Service Access Cover 2 Service Processor Assembly 5 Spring Latch 3 Service Processor Assembl...

Page 335: ...he operating position as described in Returning the Model 6C3 to the Operating Position on page 285 or Placing the Model 6E3 into the Service and Operating Position on page 286 9 Reconnect cables to t...

Page 336: ...umber SA38 0509 to back up the service processor settings saved in NVRAM 2 If you cannot find or create a backup copy of the service processor settings as described in the previous notes the service p...

Page 337: ...e reentered 9 Start the system as described in Starting the System on page 283 Notes 1 If you are replacing a service processor assembly on a system running AIX set the time and date using the operati...

Page 338: ...1 Place the system into the service position as described in Placing the Model 6C3 into the Service Position on page 284 or Placing the Model 6E3 into the Service and Operating Position on page 286 2...

Page 339: ...alert or remind the customer of the problem Replacing the faulty part does not clear this crontab entry so unless the crontab file is edited to remove this entry the customer continues to be reminded...

Page 340: ...288 or Replacing the Model 6E3 Service Access Cover on page 289 7 Return the system to the operating position as described in Returning the Model 6C3 to the Operating Position on page 285 or Placing...

Page 341: ...ntain SCSI media device do the following a Remove the front bezel as described in Removing the Model 6C3 Front Bezel on page 291 or Removing the Model 6E3 Front Bezel on page 292 b Press the blue medi...

Page 342: ...Disk Drive Backplane or Disk Drive Backplane Filler 2 Fan Tray 7 LED Light Pipes 3 Blue Locking Knobs 8 Disk Drive Backplane Latch Hole 4 Fan Tray Guides 9 Fan Tray Light Pipe Plate 5 Model 6C3 Shown...

Page 343: ...the system chassis 4 Lower the fan tray into the system with the LED light pipe cover plate toward the LED light pipes and press it down into place 5 Press the blue locking knobs down until you feel...

Page 344: ...ribed in Returning the Model 6C3 to the Operating Position on page 285 or Placing the Model 6E3 into the Service and Operating Position on page 286 10 Start the system as described in Starting the Sys...

Page 345: ...g a Slimline Media Device To remove a Slimline media device do the following 1 Stop the system as described in Stopping the System on page 282 2 Place the system into the service position as described...

Page 346: ...5 Start the system as described in Starting the System on page 283 326 EserverpSeries 615 Service Guide...

Page 347: ...SCSI Media Device Shown in Media Bay Chassis 6 Slimline Optical Device 3 Optional SCSI Media Device Screw 3 7 Slimline Diskette or Optical Device 4 Blue Retaining Tab For Slimline Devices 8 Media Bay...

Page 348: ...ll be connected to the rear of the DVD RAM and routed through the system to a single ended SE SCSI adapter See the illustration on page 330 Removing a SCSI Media Device To remove a SCSI media device d...

Page 349: ...ice To see the location and routing of the SCSI media device cables go to page 330 5 Replace the media bay chassis as described in Media Bay Chassis on page 345 Note Reconnect the cables that are rout...

Page 350: ...Media Device SCSI Cable 10 Slimline Media Devices 5 DVD RAM Cable Slimline Media Device 11 SCSI Media Device 6 PCI Adapter Slots Replacing SCSI Media Device Cables To replace a SCSI media device cable...

Page 351: ...ve slot or follow the procedures for removing a disk drive described in Hot Swap Disk Drives on page 333 2 Remove the disk drive bezel from the front of the filler panel or disk drive See the followin...

Page 352: ...d at the top front edge of the filler panel and pulling the filler out of the system 2 Remove the disk drive bezel plug from the front of the filler panel 3 Remove the disk drive bezel from the front...

Page 353: ...fore removing a disk drive from a volume group do the following 1 Log in as root user 2 At the command line type smitty 3 Select System Storage Manager Physical and Logical Storage and press Enter 4 S...

Page 354: ...ical Storage and press Enter 6 Select Logical Volume Manager and press Enter 7 Select Volume Groups and press Enter 8 Select Set Characteristics of a Volume Group and press Enter 9 Select Add a Physic...

Page 355: ...lled must be shut down and powered off before replacing any disk drive Use the non hot swappable procedures when replacing a disk drive with the Linux operating system installed To remove a hot swap d...

Page 356: ...2 3 1 1 Model 6C3 3 Disk Drive Release Handle 2 Disk Drive 2 3 1 1 Model 6E3 3 Disk Drive Release Handle 2 Disk Drive 5 Press F10 to exit smitty 336 EserverpSeries 615 Service Guide...

Page 357: ...y hot swappable device A system with Linux installed must be shut down and powered off before replacing any disk drive Use the non hot swappable procedures when replacing a disk drive with the Linux o...

Page 358: ...remove Note the disk drive s bay location so that it can be replaced in the same slot 5 Remove the disk drive by placing the disk drive release handle into the open position perpendicular to the driv...

Page 359: ...the Model 6E3 Service Access Cover on page 289 5 Remove the fan tray assembly as described in Removing the Fan Tray Assembly on page 321 6 Before handling any card board or DIMM be sure to use your el...

Page 360: ...or filler by the top edge 5 Insert the disk drive backplane or filler into the system chassis at an angle to the chassis hooks and align the hooks with the blue guides on the disk drive backplane 6 Ti...

Page 361: ...r as described in Covers on page 288 12 Return the system to the operating position as described in Returning the Model 6C3 to the Operating Position on page 285 or Placing the Model 6E3 into the Serv...

Page 362: ...the system Note This system may be equipped with a second power supply Before continuing with this procedure ensure that the power source to the system has been completely disconnected 3 Place the sys...

Page 363: ...or panel in a Model 6E3 use the overlay that covers the front serial port 1 connector 2 Connect the operator panel power cable to the connector on the rear of the operator panel 3 Carefully slide the...

Page 364: ...g 1 Place the operator panel power cable into the system If you are servicing the Model 6E3 note how the operator panel power cable is routed through the system chassis 2 Connect the the operator pane...

Page 365: ...ect the power source from the system Note This system may be equipped with a second power supply Before continuing with this procedure ensure that the power source to the system has been completely di...

Page 366: ...es Installed 5 Guide Rails 3 Front Bezel The following illustration shows the Model 6E3 media bay chassis 1 3 2 4 5 1 Model 6E3 4 Media Bay Chassis Latch One on Each Side 2 Media Bay Chassis Drives In...

Page 367: ...ive on page 325 2 Align the media bay chassis with the chassis opening and press into place until you feel the latches lock 3 Replace the front bezel as described in Bezels on page 291 4 Reconnect all...

Page 368: ...re on solid not blinking and the amber LED is off then the power supply is operating correctly If the ac power good LED is on the dc power good LED is blinking and the amber LED is off then the system...

Page 369: ...1 2 3 4 5 6 1 Power supply 4 Fault LED Amber 2 Power supply handle 2 5 DC Good LED Green 3 Spring Latch 2 6 AC Good LED Green Chapter 9 Removal and Replacement Procedures 349...

Page 370: ...ortion of each handle acts as a cam and helps pry the power supply from its connector located on the system backplane 1 2 3 5 4 1 2 3 5 4 3 1 Service Access Cover 4 Power Supply 1 Primary 2 Power Supp...

Page 371: ...4 Carefully insert the new power supply into the power supply bay 5 Lower the power supply handles carefully pressing the power supply into the connector The spring latch located on the underside of e...

Page 372: ...g the Model 6E3 Service Access Cover on page 289 5 Ensure the power supply bay is empty by doing one of the following a Remove the power supply filler by grasping the handle and pulling the filler inw...

Page 373: ...ted on the underside of each handle will snap into place indicating that the power supply is seated correctly and locked into position 1 2 3 4 5 6 1 Power supply 4 Fault LED Amber 2 Power supply handl...

Page 374: ...ormally contact your service representative 12 Replace the service access cover as described in Replacing the Model 6C3 Service Access Cover on page 288 or Replacing the Model 6E3 Service Access Cover...

Page 375: ...he Model 6E3 into the Service and Operating Position on page 286 6 Remove the service access cover as described in Removing the Model 6C3 Service Access Cover on page 288 or Removing the Model 6E3 Ser...

Page 376: ...the DIMM connector as shown in the following illustration Note Memory DIMMs must be installed in quads groups of 4 and in the correct slot The only two valid slot combinations that you can use are 1...

Page 377: ...you are removing the 1 8V or 2 5V module disconnect the power cables from the primary power supply and secondary power supply if present 4 Place the system into the service position as described in Pl...

Page 378: ...nnector tabs out and then down The tabs act as cams forcing the voltage regulator module out of the connector 10 Pull the voltage regulator module out of the connector as shown in the following illust...

Page 379: ...e with the connector tabs located at each end of the module connector as shown in the following illustration 2 2 1 1 1 Connector Tabs unlocked position 2 Connector Tabs locked position 7 Do one of the...

Page 380: ...mory DIMM be sure to use your electrostatic discharge strap to minimize static electric discharge Refer to Handling Static Sensitive Devices on page 280 7 Record the slot number and location of each a...

Page 381: ...lift it by the attached mylar handles located on the sides of the backplane Pull the system backplane towards the front of the system Lift the system backplane up and out of the system chassis Note Ca...

Page 382: ...your electrostatic discharge strap to minimize static electric discharge Refer to Handling Static Sensitive Devices on page 280 2 If necessary remove the system backplane from the antistatic package...

Page 383: ...Replacing a Power Supply with the System Power Off on page 351 16 Replace the PCI adapter dividers as described in Replacing a PCI Adapter Divider on page 310 17 Replace the PCI adapters 18 Replace t...

Page 384: ...364 EserverpSeries 615 Service Guide...

Page 385: ...Chapter 10 Parts Information This chapter contains parts information for the pSeries 615 Model 6C3 and Model 6E3 365...

Page 386: ...System Parts 5 6 7 2 3 1 9 12 10 11 13 14 15 16 18 19 20 8 4 366 EserverpSeries 615 Service Guide...

Page 387: ...15 1 Operator panel cable 11 00P5684 Up to 2 Disk Drive Backplane 12 See note 1 1 Optional SCSI Media Device 13 See note 1 Disk Drive Backplane Filler 14 See note 2 8 Disk drives 15 53P4483 1 Fan tray...

Page 388: ...Model 6C3Parts 5 5 7 6 6 2 3 1 4 368 EserverpSeries 615 Service Guide...

Page 389: ...y 97P2959 Rail Hardware 5 2 Rack Latch Bracket Assembly 53P4517 1 Left Latch Bracket 53P4519 1 Right Latch Bracket 6 53P4500 1 Front Cover Note See RS 6000 Eserver pSeries Diagnostic Information for M...

Page 390: ...bly Description 1 System Unit 2 97P2313 1 Media Bay Chassis Media Backplane Attached 3 53B4483 1 Operator Panel Power Cable 4 53P6230 1 Operator Panel 5 97P2342 1 Fan Cable 6 97P2304 1 Fan Tray Note S...

Page 391: ...ntina Australia New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bulgaria Botswana China Macau S A R Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Netherlands Nor...

Page 392: ...2 German ID 129 93H8134 1 Keyboard 102 Greek ID 319 93H8135 1 Keyboard 101 Hebrew ID 212 08L0911 1 Keyboard 102 Italy ID 142 08L0912 1 Keyboard 102 Norwegian ID 155 93H8143 1 Keyboard 101 Russian ID 4...

Page 393: ...d 102 Hungarian ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9464 1 Keyboard 102 Italy ID 142 07L9465 1 Keyboard 102 Norwegian ID 155 07L9466 1 Keyboard 102 Polish ID 214 07L9467 1 Keyboard 102 Por...

Page 394: ...374 EserverpSeries 615 Service Guide...

Page 395: ...rror and location codes were NOT reported then call support 652 89x The CEC or SPCN reported a non critical error Action Schedule deferred maintenance Refer to the entry MAP in this system unit s syst...

Page 396: ...emory bus switch internal error Action Use MAP 1230 Linux Platform Error Problem Resolution on page 73 A02 08x Description Memory time out error Action Use MAP 1230 Linux Platform Error Problem Resolu...

Page 397: ...12x Description Error on System bus Action Use MAP 1230 Linux Platform Error Problem Resolution on page 73 A03 13x Description I O Expansion bus parity error Action Use MAP 1230 Linux Platform Error...

Page 398: ...0x Description System shutdown due to FRU that has failed Action Use MAP 1230 Linux Platform Error Problem Resolution on page 73 A05 14x Description System shutdown due to power fault with an unspecif...

Page 399: ...e Processor error accessing Operator Panel Action Use MAP 1230 Linux Platform Error Problem Resolution on page 73 A0D 11x Description Service Processor error accessing Power Controller Action Use MAP...

Page 400: ...r Problem Resolution on page 73 A0D 38x Description Hardware Scan or Initialization Error Action Use MAP 1230 Linux Platform Error Problem Resolution on page 73 A0D 39x Description Chip ID Verificatio...

Page 401: ...been deconfigured and is no longer in use due to a trend toward an unrecoverable error Action The system is operating in a degraded mode Schedule maintenance To repair use MAP 1230 Linux Platform Err...

Page 402: ...73 A12 01x Description A non critical error has been detected an uncorrectable memory error Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 73 A12 02x...

Page 403: ...tform Error Problem Resolution on page 73 A13 00x Description A non critical error has been detected a error log analysis indicates an error detected by the I O device but the failure could not be iso...

Page 404: ...30 Linux Platform Error Problem Resolution on page 73 A13 50x Description Recoverable errors on resource indicate a trend toward an unrecoverable error However the resource could not be deconfigured a...

Page 405: ...73 A15 23x Description Non critical power problem loss of redundant power supply Action Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 73 A15 24x Descripti...

Page 406: ...ction Schedule deferred maintenance Use MAP 1230 Linux Platform Error Problem Resolution on page 73 A1D 12x Description A non critical error has been detected a service processor error accessing fan s...

Page 407: ...AP 1230 Linux Platform Error Problem Resolution on page 73 A1D 33x Description A non critical error has been detected Array of Logic Built in Self Test Error Action Schedule deferred maintenance Use M...

Page 408: ...could not be deconfigured and is still in use The system is operating with the potential for an unrecoverable error Action If repair is not immediately available reboot and the resource will be deconf...

Page 409: ...king When connected to the power source System is in standby mode Solid When power button has been pressed Note There is approximately a 30 second transition period from the time the power on button i...

Page 410: ...On Blinj if PS micro or comm link failed Disk Drives DASD Power DASD Cage Chassis Green Off Power N A Activity DASD can Chassis Green No Activity N A Activity Activity Repl DASD can Chassis Amber Meet...

Page 411: ...to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following web site http www ibm com ibm environment products prp phtml...

Page 412: ...servicehandboek voor informatie over de batterij De batterij moet correct worden gerecycled of weggegooid Mogelijk zijn er in uw regio geen K CA inzamelingspunten Meer informatie over het verwerken va...

Page 413: ...manuale di assistenza per informazioni specifiche sulla batteria La batteria deve essere appropriatamente riciclata o smaltita Il servizio per il riciclaggio potrebbero non essere disponibile nella v...

Page 414: ...batteriinformation finns I anv ndar eller servicehandboken Batteriet m ste l mnas till tervinning eller kastas p ett milj s kert s tt Det kanske inte finns n gra tervinningsm jligheter d r du bor N r...

Page 415: ...he IBM part number listed on the battery available prior to your call Environmental Design The environmental efforts that have gone into the design of this system signify IBM s commitment to improve t...

Page 416: ...roduct Configuration Declared A Weighted Sound Power Level LWAd B Operating Idling 6E3 Deskside 6 0 5 9 6C3 Rack Drawer 6 1 6 0 Notes 1 LWAd is the declared upper limit sound power level for a random...

Page 417: ...untry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Page 418: ...398 EserverpSeries 615 Service Guide...

Page 419: ...Start the service processor menus See Chapter 7 Using the Service Processor on page 225 5 Set the system name See Privileged User Menus on page 227 6 Enable surveillance See Service Processor System M...

Page 420: ...n prompt If these tests are successful call in is working 7 Log in and type shutdown to shut down your system 8 The message No Carrier displays on your remote terminal Testing Call Out During the setu...

Page 421: ...mit tty 5 Select add tty 6 Select RS232 7 Select Baud rate 9600 or higher 8 Select login enable and set the flow control to RTS 9 Commit the selections and set up any other needed serial ports 10 Exit...

Page 422: ...402 EserverpSeries 615 Service Guide...

Page 423: ...lbs Electrical sum specified values for drawers or enclosures in rack AC Rack Power source loading maximum in kVA per PDB 4 8 Voltage range V ac 200 to 240 Frequency hertz 50 or 60 Temperature Requir...

Page 424: ...operator position if any for a production series of machines 3 LpA m is the mean value of the space averaged A weighted sound pressure emission levels at the one meter positions for a production serie...

Page 425: ...ration 2474 mm 97 4 in 3564 mm 141 in 915 mm 36 in 915 mm 36 in 610 mm 24 in 610 mm 24 in Front Caster Location 4 8 121 3 1 80 Note Rack units are large and heavy and are not easily moved Because main...

Page 426: ...d knobs 6 system to rail screws 4 rail to rack screws 2 latch mounting brackets 2 latch mounting bracket rack screws 2 system retaining thumbscrews 1 strip of self adhesive placement dots h Cable Mana...

Page 427: ...zer it must be firmly attached before installing or removed this unit v Consider the connection of the equipment to the supply circuit so that the overloaded circuits do not compromise the supply wiri...

Page 428: ...ting hardware into the rack do the following 1 Locate the rack mounting hardware kit rack mounting template and the system rails that were shipped with your system 1 Rack Mounting Template 2 Rack Moun...

Page 429: ...where in the rack to place the system Make note of the Electronics Industries Association EIA location number Note The rack mounting template has printed illustrations located on the front of the temp...

Page 430: ...wing illustration c Remove the rack mounting template from the front of the rack The front of your rack should now contain four self adhesive dots d Mount the rack mounting template to the rack s rear...

Page 431: ...he self adhesive dots are used to aid in identifying locations on the rack If you no longer have any of the dots use some other form of marking tool to aid you in identifying hole locations for exampl...

Page 432: ...he rack insert the rail s rear alignment pins into the rack s rear flange holes identified by the self adhesive placement dots previously installed 10 Press the release tab This action will cause the...

Page 433: ...continuing to the next step be sure to read and understand the following caution notices Attention Mounting the rails is a complex procedure To install the rack rails correctly you must read and then...

Page 434: ...top section of both latches and slowly pull the system drawer out into the service position 7 Depress both safety release tabs located on each inner rail and pull the system drawer out approximately 2...

Page 435: ...with the screw holes in the sides of the system drawer 3 Using the six rail to system retaining screws three on each side mount the inner rails to each side of the system drawer Tighten each of the s...

Page 436: ...r the system rails are installed do not extend them past their safety latches The safety release latches stop the rails from overextending and separating This action prevents the system drawer from be...

Page 437: ...2 Pin the cable management arm to the flange as shown in the following figure 3 Pin the other end of the cable management arm to the flange attached to the sliding portion of the left system rail asse...

Page 438: ...418 EserverpSeries 615 Service Guide...

Page 439: ...ighs between 34 kg 75 pounds and 41 kg 90 pounds Do not try to lift the HMC by yourself v Monitors can weigh as much as 35 kg 77 pounds Use caution when lifting or moving the monitor v Leave enough sp...

Page 440: ...the monitor was shipped with your system attach the label to the bottom right corner of the monitor 3 Attach the power cables to the monitor item 1 in illustration on page 420 If the HMC has a voltag...

Page 441: ...serial ports on the rear of the HMC as well as HMC1 and HMC2 connectors located on rear of your system unit 1 2 2 3 3 4 4 1 1 Model 6C3 or Model 6E3 2 HMC1 Connector 3 HMC2 Connector 4 Hardware Manag...

Page 442: ...e Agent feature correctly the first time For more information about configuring the modem and the Service Agent feature see Configure the Service Agent on page 426 To connect the external HMC modem do...

Page 443: ...nswer Enabled 6 Up Maximum Throughput Enabled 7 Up RTS Normal Functions 8 Down Enable Command Mode 9 Down Remote Digital Loopback Test Enabled 10 Up Dial Up Line Enabled 11 Down AT Responses Enabled E...

Page 444: ...ect the System Configuration Application in the Navigation area 3 Select Customize Network Settings in the Contents area 4 Type the appropriate network information in the IP Address Name Services and...

Page 445: ...you have completed configuration of all partitions OR Click Back to continue to configure additional partitions until all are configured Collect Vital Product Data Information Use this task to collect...

Page 446: ...name is placed in the Customer Contact Name field Queue Country Region The country or region in which the HMC is located Click the drop down list to expand the country or region choices Type the first...

Page 447: ...clicking it 15 Select Register The Would you like to IGN now window displays 16 Select Yes The Service Agent is now attempting to connect to the IBM Service Agent server using the modem you have selec...

Page 448: ...428 EserverpSeries 615 Service Guide...

Page 449: ...ine is entered the screen moves down one line Auto LF Off Off Off For the On setting pressing the Return key moves the cursor to the first character position of the next line For the Off setting press...

Page 450: ...return CR character as the line turnaround character Interface EIA 232 EIA 232 EIA 232 Uses the EIA 232 interface protocol Line control IPRTS IPRTS IPRTS Uses the permanent request to send IPRTS sign...

Page 451: ...the Insert key is pressed Additional Printer Attributes The following printer attributes are for a printer attached to the 3151 3161 and 3164 terminals Printer Setup Attributes 3151 11 31 41 Settings...

Page 452: ...432 EserverpSeries 615 Service Guide...

Page 453: ...le modem configuration files are located in your service processor firmware in the usr share modems subdirectory if your system server is running AIX with the following names A listing of each specifi...

Page 454: ...d set include a test for V 42 error correction at the remote modem often called Auto Reliable Mode If Yes disable this test You can use sample configuration files usr share modem_m0 cfg or usr share m...

Page 455: ...etries specified in the Call Out Policy Setup Menu These retries result in redundant pages Examples for Using the Generic Sample Modem Configuration Files The following table contains information to h...

Page 456: ...zations and telephone numbers from the service processor menus use the service aids to set them while you specify your customized modem configuration files To disable Auto Reliable Mode testing of the...

Page 457: ...p CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Only switches 11 and 12 are changed from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon...

Page 458: ...ssful communications and control For best formatting choose line wrap in your terminal emulator setup Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem...

Page 459: ...ter the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another Dn setting for your server s modem See your modem manual for this...

Page 460: ...al selected as the primary console to manifest the modem s response to DTR transitions v If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them...

Page 461: ...O 10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore...

Page 462: ...response code Answer on 2nd ring expect 0 r timeout 2 Confirm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pickup 2nd ring or timeout Expect a connec...

Page 463: ...successful send ATV0S0 0 r Numeric response code Auto Answer OFF expect 0 r timeout 2 Confirm commands successful done error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r d...

Page 464: ...e number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore mo...

Page 465: ...e send ATD N R r N pager call center number commas 6sec wait time to enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Ass...

Page 466: ...off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchro...

Page 467: ...er ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r...

Page 468: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 448 EserverpSeries 615 Service Guide...

Page 469: ...c responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program sy...

Page 470: ...2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection res...

Page 471: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix G Modem Configurations 451...

Page 472: ...E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode W...

Page 473: ...onse send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r...

Page 474: ...mmands and to factory default choices Fn but doesn t work properly with this setup file setup F1 is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machine...

Page 475: ...0 r or 5 r or 1 r busy 7 r timeout 60 done retry send A Repeat the previous command Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r busy 7 r timeout 60 done disc...

Page 476: ...end AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or...

Page 477: ...uote marks condout send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable respon...

Page 478: ...5 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful c...

Page 479: ...ement 290 bezels 291 boot devices select 275 boot list 220 boot mode menu 237 boot options select 272 boot problems 155 C cable management arm 417 cables 33 cabling HMC 420 LAN 424 power HMC 424 call...

Page 480: ...or codes common firmware 200 firmware 170 HMC surveillance 214 operator panel 166 problem determination generated 215 service processor 192 SPCN 167 system firmware 200 error log view 268 error logs s...

Page 481: ...tion procedures disk drive bezel 332 disk drives hot swap 337 disk drives power off 338 hot pluggable PCI adapters 304 memory DIMMs 355 non hot pluggable PCI adapters 296 power supply 352 SCSI media d...

Page 482: ...fer 439 modem_f cfg sample file 452 modem_f0 cfg sample file 454 modem_f1 cfg sample file 456 modem_m0 cfg sample file 441 modem_m1 cfg sample file 444 modem_z cfg sample file 446 modem_z0 cfg sample...

Page 483: ...403 rack safety 407 rack configure 405 rear view Model 6C3 10 rear view Model 6E3 12 reboot restart policy setup menu 236 recycling 391 reference information 1 related publications xviii remote IPL I...

Page 484: ...del 6C3 removal 288 service access cover Model 6C3 continued replacement 288 service access cover Model 6E3 removal 289 replacement 289 service access covers 288 service agent configuring 426 service...

Page 485: ...ications power cables 36 SRNs for Linux 375 standalone diagnostics 222 NIM server 223 224 starting the system 283 with a hardware management console 283 without a hardware management console 283 start...

Page 486: ...7 testing the setup call in 400 call out 400 trademarks xviii transfer of a modem session 439 TTY terminal attributes general 429 TTY terminal attributes required for diagnostics 429 U updating FRU in...

Page 487: ...ied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h...

Page 488: ...S 905 6C006 11501 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 489: ......

Page 490: ...Printed in U S A October 2003 SA38 0630 02...

Page 491: ...Spine information pSeries 615 EserverpSeries 615 Service Guide SA38 0630 02...

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