IBM P 615 series, Service Manual

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Accessing System Log Error Information
Note: The system attention LED can be reset by following the procedures described in “Resetting the
System Attention LED” on page 50.
When an error is detected by the system, information about the error is stored in error logs. The following
sections explain how to access the logs that are available on a system. The error logs are accessed from
the console that is used to manage the system. From the following console descriptions, go to the
instructions under the heading that best describes the system on which you are working:
v
“Accessing Errors when a System is Attached to an HMC.”
v “Accessing Errors when a System is Running AIX and the Console is Not an HMC.”
v “Accessing Errors when a System is Running Linux and the Console is Not an HMC” on page 50.
Accessing Errors when a System is Attached to an HMC
If the system attention LED comes on and the system is attached to an HMC for its console, do the
following to access the error logs:
1. Open the Service Action Event Log in the Service Focal Point application on the HMC.
2. Check the open service events using the procedure described in
″
Working with Serviceable Events
″
in
the Hardware Management Console Maintenance Guide .
Note: For information on these Service Focal Point settings, see
″
Setting Up Surveillance and Enabling
Surveillance Notifications
″
in the Hardware Management Console Maintenance Guide .
Events requiring customer intervention are marked Call Home Candidate? NO . For each of these events,
examine the description in the serviceable event error details. If actions are listed in the description,
perform those actions. If the error indicates a loss of surveillance between the HMC and a partition, check
the status of the partition, the network, and the cabling between the HMC and the partition. Correct any
problems found. If a surveillance problem is still indicated, call service support.
If the service action event is labeled
Call Home Candidate? YES
, an error code is supplied to identify the
problem. If the system is configured to automatically call home on error, the request for service is placed.
If the system attention LED comes on and an HMC is used to manage the system, do one of the following:
v If you performed “Step 1321-43” on page 92 in “MAP 1321: Quick Entry MAP for Systems with Service
Focal Point” on page 80, return to “Step 1321-43” on page 92 to process any other symptoms.
v If you have not performed any of the steps in “MAP 1321: Quick Entry MAP for Systems with Service
Focal Point” on page 80, go to step “Step 1321-1” on page 80 and perform the procedures in the MAP.
Accessing Errors when a System is Running AIX and the Console is
Not an HMC
If the system attention LED comes on and the system is running AIX and the console is not an HMC, do
the following to access the error logs:
1. If the system is operational, examine the AIX error log to see if user intervention is required.
2. If the system is powered off, examine the service processor error log for entries.
3. If the AIX error log indicates service support is required, or there are entries in the service processor
error log, go to “Entry MAP” on page 53 with the information noted from the error log.
Chapter 2. Diagnostic Overview
49