a.
Check
the
modem,
modem
cable,
and
serial
port
for
loose
or
unconnected
cables.
Reset
the
service
processor
using
the
pinhole
reset
switch
on
the
system’s
operator
panel.
b.
If
the
hang
repeats,
check
with
service
support
to
see
if
there
is
a
firmware
update
that
fixes
the
problem.
c.
If
there
is
not,
or
the
update
does
not
fix
the
problem,
replace
the
following
FRUs,
one
at
a
time,
in
the
following
order:
1)
Modem
cable
2)
Modem
d.
If
this
procedure
does
not
fix
the
problem,
call
service
support.
Chapter
4.
Checkpoints
139
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