IBM 60, User Manual

Page: 132 / 166

Handling Aborts and Program Checks
Hard Abort
A Hard Abort is a failure in the control unit that prevents printer recovery. This
indicates a problem with the microcode that controls the printer. Restarting the
printer will restore the printer functions.
Persistent or frequent hard aborts should be communicated to IBM. It is possible to
capture the failure information with a trace for future analysis. This procedure is
not generally needed but may be requested by the service representative or
engineering.
Restarting the Printer
1. Press the Enter key to clear the message. PRESS ENTER TO RESTART
appears.
2. Press the Enter key to restart the printer.
3. Wait until the restart procedure is finished. If the HARD ABORT message
appears again, press the Enter key to clear the message.
4. Press the Scroll Down key to PRESS ENTER TO SHUTDOWN.
5. Press the Enter key to shutdown the printer.
6. When the SHUTDOWN DONE-POWER OFF message appears, power off the
printer and then power the printer back on.
7. Call for service if the problem continues.
Saving Data with a Trace
When there is a Hard Abort on the printer, a trace can be saved if it is captured
before the printer has been turned off. You must have a 3.5 inch, DOS formatted
diskette to save the trace.
1. The HARD ABORT message must be on the display. Scroll down to obtain and
record the following information:
ABORT SOURCE: ____________
ABORT ID: __________________
ABORT NAME: _______________
HEX DATA: __________________
ADDITIONAL: ________________
2. Press the Enter key to clear the message. PRESS ENTER TO RESTART is
displayed. DO NOT press the Enter key yet.
3. Scroll down once. PRESS ENTER TO SHUTDOWN is displayed. DO NOT
press the Enter key yet.
4. Insert a DOS formatted diskette into the diskette drive.
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InfoPrint 60 User's Guide