IBM 4332-004 - InfoPrint 40 B/W Laser Printer User Manual Download

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Vertical Bands of Deletions or Light Areas on the Print

Possible Causes

Actions You Should Take

Print Sample

The toner cartridge is not
installed correctly.

Reinstall the toner cartridge.

The toner cartridge is
damaged.

Replace the toner cartridge. See
“Changing the Toner Cartridge” on
page 144.

Entire Print is Black

Possible Causes

Actions You Should Take

Print Sample

The toner cartridge is
damaged.

Replace the toner cartridge. See
“Changing the Toner Cartridge” on
page 144.

The printer power supply
has failed.

Call for service.

Appendix B. Print Quality Problems

229

Summary of Contents for 4332-004 - InfoPrint 40 B/W Laser Printer

Page 1: ...Infoprint 32 Infoprint 40 User s Guide S544 5484 02 IBM...

Page 2: ......

Page 3: ...Infoprint 32 Infoprint 40 User s Guide S544 5484 02 IBM...

Page 4: ...blication Requests for IBM publications should be made to your IBM representative or to the IBM branch office serving your locality If you request publications from the address given below your order...

Page 5: ...or Panel Tasks 27 Making Duplex or Simplex Printing the Printer Default 28 Canceling a Print Job 28 Printing the Ethernet Network Interface Card Configuration Page 28 Printing the Token Ring Network I...

Page 6: ...ing Static Sensitive Devices 165 The SIMM and Hard Drive Options 166 Removing the Controller Card 166 Installing a SIMM 167 Installing a Hard Drive 168 Reinstalling the Controller Card 170 The Network...

Page 7: ...Printed Image Rubs Off or Smears 231 The Print Is Damaged 231 The Printed Image Is Blurred 232 Appendix C Printer Messages 233 Status Messages 233 Error Messages 240 Appendix D Specifications 263 Pri...

Page 8: ...vi Infoprint 32 and Infoprint 40 User s Guide...

Page 9: ...OM that ships with the printer they are also available on the web see Obtaining Documents Drivers and Utilities from the Web on page 10 v Quick Reference Card G544 5480 provides quick access to inform...

Page 10: ...s printer is inspected and listed by recognized national testing laboratories such as Underwriters Laboratories Inc UL in the U S A and Canadian Standards Association CSA in Canada Listing of a produc...

Page 11: ...was accomplished by providing the necessary protective housing and scanning safeguards to ensure that laser radiation is inaccessible or within Class 1 limits There are various tool operated machine c...

Page 12: ...x Infoprint 32 and Infoprint 40 User s Guide...

Page 13: ...tion and using optional network interface cards you can attach them to networks Locations Main Unit Front of Printer hc3u410F 1 2 3 4 5 6 7 8 9 10 11 1 Face down output bin 2 Paper stopper 3 Operator...

Page 14: ...Rear View hc3u002F 1 2 3 5 4 1 Duplex connector 2 2000 Sheet Finisher connector 3 2500 Sheet Input Unit connector 4 Power cord receptacle 5 AC power outlet for 2000 Sheet Finisher 2 Infoprint 32 and I...

Page 15: ...Locations Optional Features 2500 Sheet Input Unit hc3u004F Tray 3 Tray 5 Tray 4 Cover C Face Up Output Bin hc3u004d Chapter 1 About Your Printer 3...

Page 16: ...Envelope Feeder Note The envelope feeder replaces the auxiliary tray 4 Infoprint 32 and Infoprint 40 User s Guide...

Page 17: ...of the printer include v Printing speed of up to 32 pages per minute for Infoprint 32 40 pages per minute for Infoprint 40 v Resolution of 600 dots per inch dpi v PCL5e support v Adobe PostScript 3 v...

Page 18: ...eet Paper Tray Extra 4501 90H3538 2500 Sheet Input Unit 4520 90H3539 2000 Sheet Finisher Low Voltage 4620 90H3540 2000 Sheet Finisher High Voltage 4621 90H3541 Envelope Feeder 4511 90H3542 Duplex Unit...

Page 19: ...you are asked for a machine type specify Infoprint 32 or Infoprint 40 2 If you need IBM operating system support for example AIX OS 2 OS 400 and MVS contact IBM software support 1 800 237 5511 in the...

Page 20: ...when it runs into memory constraints This can reduce print speed and requires less memory than PAGEPROT ON v PAGEPROT ON the printer does not use compression and therefore requires more memory 2 When...

Page 21: ...merous systems which include Windows Windows 95 Windows NT OS 2 AIX HP UX SCO UNIX and Sun Solaris For a complete list of drivers see the CD ROM v Network Printer Manager NPM NPM is a tool for network...

Page 22: ...iver for seamless Windows 95 network printing This package also includes a command line LPR RFC 1179 which is a program you can use to print jobs directly from DOS Obtaining Documents Drivers and Util...

Page 23: ...r on page 16 __ 6 Select a language for messages and menus the default is English See Selecting a Language on page 17 __ 7 Print the printer configuration page to verify the printer works See Printing...

Page 24: ...ght 19 1 inches 486 mm In addition make sure you leave enough room around the printer to access and operate it For the standard configuration with no options IBM recommends leaving at least 7 8 inches...

Page 25: ...ove all items from the packing box including packaging pieces Lift the printer and place it on a flat surface If any of the following items are missing contact your point of purchase v Infoprint 32 or...

Page 26: ...Save all packing materials in case you need to ship or store your printer Applying the Operator Panel Overlay Important Some printers may have the overlay installed already If yours does skip this pro...

Page 27: ...from the overlay 5 Position the overlay so that the top of it lines up squarely with the top of the operator panel Working down from the top of the overlay gently press it into place Chapter 2 Instal...

Page 28: ...nter is off when the O on the switch is pressed in 2 Plug the power cord into the receptacle located on the back of the printer 3 Plug the other end of the cord into a grounded AC wall outlet or an eq...

Page 29: ...enus in a language other than English do the following 1 Press the Online key once you see OFFLINE in the message display area 2 Press the Menu key until you see LANGUAGE MENU in the message display a...

Page 30: ...r other optional feature contact your IBM Authorized Dealer or IBM Sales Representative To install the following optional network interface cards see The Network Interface Card on page 172 v IBM Netwo...

Page 31: ...2 Unplug the printer 3 Attach the parallel cable to the parallel interface port on the back of the printer hc3u411F Chapter 2 Installing Your Printer 19...

Page 32: ...nter driver to work effectively you must indicate to your printer driver what features are installed on your printer for example what trays are installed and how much memory is installed Therefore aft...

Page 33: ...derstanding the Operator Panel Indicator Lights on page 22 v For a description of all messages see Appendix C Printer Messages on page 233 v For information about operator panel keys see Using the Ope...

Page 34: ...ess the Continue key to continue printing or press the Cancel Print key to cancel printing If the Auto continue function is on the printer may automatically resume printing after thirty seconds For mo...

Page 35: ...ge is in memory Note To select a new value for a menu item you must press the Enter key when the value is displayed in the message display area After you press Enter an asterisk appears next to the ne...

Page 36: ...chine Info Menu To work with action menus 1 Make sure that the printer is offline If the printer is online press the Online key to take it offline 2 Press the Menu key to display the menu you want 3 P...

Page 37: ...pages and demo pages while menus are locked To unlock menus simultaneously press the Enter key and Item key while you switch on the printer Printing the Printer Configuration Page 1 Make sure that th...

Page 38: ...UTO DEF CD PAG 037 EMULATION 4028 DEF FGID 416 CPI 10 0 VPA CHK ON X OFFSET 0 Y OFFSET 0 SOURCE TRAY 5 OUTPUT FINISHR1 DUPLEX ON BINDING LONG TRAY SWITCH ON TRAY RENUM OFF MANUAL OFF PCL ORIENT P BLAN...

Page 39: ...error messages get logged including some severe errors that stop printer operations See Machine Information Menu on page 140 for more information Code Levels Code levels of the printer controller and...

Page 40: ...m on the Paper Menu lets you specify how you want duplex jobs to print If BINDING is set to LONG the default value the job prints as if the paper is to be bound along the long edge of the paper on the...

Page 41: ...essage display area 3 Press the Item key until you see PRINT TR CONFIG 4 Press the Enter key 5 Press the Online key to restore the printer to READY status and print the configuration page The printer...

Page 42: ...the Online key to restore the printer to READY status Adjusting Print Density Situation You want to increase or decrease the print density making the print darker or lighter Action 1 Press the Online...

Page 43: ...ill appear in the display 4 Press the Value key until you see the value number of minutes you want to assign to the power saver feature Select OFF if you never want the printer to go into power saving...

Page 44: ...32 Infoprint 32 and Infoprint 40 User s Guide...

Page 45: ...00 Sheet Input Unit It is below Tray 3 v TRAY 5 is the right 1000 sheet input tray in the 2500 Sheet Input Unit It is also below Tray 3 If the 2500 Sheet Input Unit is installed Tray 5 is the default...

Page 46: ...jam rates and output stacking can be affected by the printing environment temperature and humidity and other characteristics of the paper itself such as structure moisture content smoothness or thickn...

Page 47: ...LEF SEF LEF LEF No B5 JIS 7 16 x 10 12 in 182 x 257 mm SEF LEF SEF LEF SEF LEF LEF No B4 10 12 x 14 33 in 257 x 364 mm SEF SEF SEF No No A5 5 85 x 8 27 in 148 5 x 210 mm SEF LEF LEF No No No A3 11 69...

Page 48: ...11 in 215 9 x 279 4 mm SEF LEF No No No No A4 8 27 x 11 69 in 210 x 297 mm SEF LEF No No No No Notes 1 Envelopes card stock labels and transparencies are simplex only 2 Duplexing universal paper sizes...

Page 49: ...r can finish jobs requiring one paper size within a job Do not submit a job to the 2000 Sheet Finisher that requires mixed paper sizes v Several conditions can cause the 2000 Sheet Finisher bins to fi...

Page 50: ...anufacturer s recommendations v The paper should lie flat with less than 0 25 inch 6 mm of curl or jamming may result v Your printer can print on pre punched paper Please note the labels on the printe...

Page 51: ...re them according to the manufacturer s recommendations v Only use the auxiliary tray or the envelope feeder for printing envelopes v Orient the envelope flaps as indicated on the envelope feeder v In...

Page 52: ...ick an input tray use the Paper Menu to select the tray To select a 500 sheet main paper tray set SOURCE to TRAY 1 or TRAY 2 see Selecting the Default Input Tray on page 64 Use the following procedure...

Page 53: ...in LEF and SEF orientation SEF Short edge feed SEF Short edge feed LEF Long edge feed LEF Long edge feed Simplex Duplex hc3u169F Chapter 4 Paper Handling 41...

Page 54: ...ut until it stops hc3u091F 3 Gently lift up on the side paper guide and slide it to the position for your paper size Make sure that the guide is locked firmly in the guide hole 42 Infoprint 32 and Inf...

Page 55: ...the rear paper guide to the position for your paper size 5 Prepare a stack of paper a Fan the stack of paper to loosen any pages that may be stuck together b Make sure that the tops of the sheets are...

Page 56: ...r stack does not exceed the paper limit mark The paper should lay flat in the tray it should not be bowed b Failure to adjust the paper guides to the correct paper size could result in a paper jam 7 F...

Page 57: ...the printer If your application does not let you pick an input tray use the Paper Menu to select the tray To select the auxiliary tray set SOURCE to AUXTRAY see Selecting the Default Input Tray on pag...

Page 58: ...in LEF and SEF orientation LEF Long edge feed LEF Long edge feed Simplex Duplex SEF Short edge feed SEF Short edge feed hc3u171F 46 Infoprint 32 and Infoprint 40 User s Guide...

Page 59: ...n tray to the desired paper length hc3u106F 3 Place paper along the right side of the auxiliary tray hc3u107F 4 Push the paper guide to the right until it lightly touches the paper stack hc3u108F Chap...

Page 60: ...the Auxiliary Tray Paper Size on page 65 Values specified in print jobs override values you set at the printer If you want to feed the paper manually from the auxiliary tray use your print applicatio...

Page 61: ...to fit the paper you load in the auxiliary tray v For the top and left margins use whatever value you would normally use No special calculations are required v To determine the minimum bottom margin...

Page 62: ...Tray on page 64 You can use the auxiliary tray to print Monarch COM10 C5 and DL envelopes You can print universal envelopes from the envelope feeder See Loading Universal Envelopes into the Envelope F...

Page 63: ...65 Values specified in print jobs override values you set at the printer b If you want to feed the envelopes manually from the auxiliary tray use your print application or the Paper Menu to set MANUA...

Page 64: ...rinter If your application does not let you pick an input tray use the Paper Menu to select the tray To select the 2500 Sheet Input Unit 500 sheet paper tray set SOURCE to TRAY 3 see Selecting the Def...

Page 65: ...and SEF orientation SEF Short edge feed SEF Short edge feed LEF Long edge feed LEF Long edge feed Simplex Duplex hc3u169F Chapter 4 Paper Handling 53...

Page 66: ...y out until it stops hc3u200F 3 Gently lift up on the side guide and slide it to the position for your paper size Make sure that the guide is locked firmly in the guide hole 54 Infoprint 32 and Infopr...

Page 67: ...slide the rear guide to the position for your paper size 5 Prepare a stack of paper a Fan the paper stack to loosen any pages that may be stuck together b Make sure that the tops of the sheets are pro...

Page 68: ...e height of the paper stack does not exceed the paper limit mark The paper should lay flat in the tray it should not be bowed b Failure to adjust the paper guides to the correct paper size could resul...

Page 69: ...aper Menu to select the tray To select Tray 4 or Tray 5 set SOURCE to TRAY 4 or TRAY 5 see Selecting the Default Input Tray on page 64 Use the following procedure to load paper into the 1000 sheet pap...

Page 70: ...de the rear guide to the position for your paper size Make sure the rear guide locks into place 4 Prepare a stack of paper a Fan the paper stack to loosen any pages that are stuck together b Make sure...

Page 71: ...paper has a curl load the paper with the curl side down b Make sure that the height of the paper stack does not exceed the paper limit mark The paper should lay flat in the tray it should not be bowed...

Page 72: ...cify the input tray you want to use This value will override any value set at the printer If your application does not let you pick an input tray use the Paper Menu to select the tray To select the en...

Page 73: ...ting Paper and Other Printable Material on page 34 for information on envelopes you can load 2 Prepare a stack of envelopes Envelopes must not be stuck together and all flaps must be closed 3 While li...

Page 74: ...niversal Envelopes into the Envelope Feeder Note Many applications allow you to specify the input tray you want to use This value will override any value set at the printer If your application does no...

Page 75: ...rom 245 mm or 9 6 in For example if your envelope is 210 mm wide subtract the envelope width from 245 mm 245 mm 210 mm 35 mm Your application would then apply at least a 35 mm right margin 3 If you ar...

Page 76: ...line key Note Values specified in your print jobs override defaults set at the printer For example if a print job requests Tray 1 the printer will use Tray 1 even if the default tray is set to somethi...

Page 77: ...Note To select a paper size not on the menu select UNIV For more information see Loading Universal Paper into the Auxiliary Tray on page 49 5 Press the Enter key to select the new size An asterisk app...

Page 78: ...you see the new value you want 5 Press the Enter key to select the new setting An asterisk appears next to the value showing that it is active 6 To restore the printer to READY status press the Onlin...

Page 79: ...Value key until you see the new value you want 5 Press the Enter key to select the new setting An asterisk appears next to the value showing that it is active 6 To restore the printer to READY status...

Page 80: ...orms The following procedure shows how to define the first one FORM1 Action 1 Press the Online key until you see OFFLINE in the display 2 Press the Menu key until you see CUSTOM FORM MENU in the displ...

Page 81: ...ENV See Loading Universal Envelopes into the Envelope Feeder on page 62 for more information Stapling Situation You want to staple print jobs using the 2000 Sheet Finisher Action 1 Make sure the 2000...

Page 82: ...staple portrait mode c ONELAND one staple landscape mode d TWO two staples this value is for compatibility with the IBM Network Printer 24 it does support landscape mode or SEF paper loading e TWOPOR...

Page 83: ...jobs that contain both simplex and duplex sheets This limitation may affect some IPDS jobs it should not affect PCL or PostScript jobs which are entirely simplex or entirely duplex 5 You can stack app...

Page 84: ...72 Infoprint 32 and Infoprint 40 User s Guide...

Page 85: ...Chapter 5 Clearing Jams When paper gets jammed inside the printer printing stops and an error message indicates the area of the jam Copyright IBM Corp 1998 1999 73...

Page 86: ...to indicate that these parts should not be touched Please do not remove this label Notes 1 Do not try to remove paper by force If paper is hard to see hard to grasp or wrapped tightly around a compone...

Page 87: ...Remove the envelope feeder if it is installed See Removing the Envelope Feeder on page 190 for removal instructions 3 If the leading edge of the paper is not already in the output tray pull up on the...

Page 88: ...l it out carefully without touching the fuser If the paper is difficult to pull use the green lever to turn the roller in the direction of the arrow until you can pull the paper out Push the lever in...

Page 89: ...Tray Area Jams Before performing this procedure see Typical Causes of Paper Jams on page 74 and Handling Precautions on page 74 1 Remove the envelope feeder if it is installed See Removing the Envelop...

Page 90: ...dicated latch to open the duplex unit if installed 3 Pull on the latch to open Cover A hc3u083F 4 If the paper is jammed at Cover A pull it out in the direction of the arrow 78 Infoprint 32 and Infopr...

Page 91: ...5 Close Cover A hc3u148F 6 Close the duplex unit hc3u089F 7 Pull on the latches to open Covers B and C Chapter 5 Clearing Jams 79...

Page 92: ...t out in the direction of the arrow hc3u140F hc3u139F 9 Check trays 1 and 2 for jammed paper Pull out a tray and remove jammed paper in the direction of the arrow Then gently push the tray back into t...

Page 93: ...ck over so the other edge feeds first 10 Close Covers B and C ensuring both sides of the covers latch hc3u163F Clearing Auxiliary Tray Jams Before performing this procedure see Typical Causes of Paper...

Page 94: ...of the arrow hc3u143F 2 Remove all paper from the auxiliary tray and load the stack again hc3u109F 3 To clear the jam message open the duplex unit if installed open and close Cover A Close the duplex...

Page 95: ...performing this procedure see Typical Causes of Paper Jams on page 74 and Handling Precautions on page 74 1 Remove the envelope feeder if it is installed See Removing the Envelope Feeder on page 190 f...

Page 96: ...he latch to open the duplex unit 3 Open the cover inside the duplex unit hc3u149F 4 Remove any jammed paper by pulling the paper in the direction of the arrow hc3u150F 84 Infoprint 32 and Infoprint 40...

Page 97: ...earing Envelope Feeder Jams Before performing this procedure see Typical Causes of Paper Jams on page 74 and Handling Precautions on page 74 1 Remove the envelope feeder See Removing the Envelope Feed...

Page 98: ...3u369F 3 Replace the envelope feeder Clearing 2500 Sheet Input Unit Jams Before performing this procedure see Typical Causes of Paper Jams on page 74 and Handling Precautions on page 74 86 Infoprint 3...

Page 99: ...r feed area and pull out any jammed paper hc3u227F 2 Pull out Tray 4 hc3u228F 3 If the paper is jammed in the paper tray area remove any jammed paper and gently push the paper tray back into the print...

Page 100: ...continues to jam in the 2500 Sheet Input Unit try turning the paper stack over so the other edge feeds first 2 If the error message does not clear and you removed all of the jammed paper open and clo...

Page 101: ...er is jammed at Cover D lift the handle and remove any jammed paper hc3u334F 2 Open Cover E and remove any jammed paper hc3u335F 3 Open Cover F and remove any jammed paper hc3u336F Chapter 5 Clearing...

Page 102: ...4 Slide up Cover G slightly and remove any jammed paper hc3u337F 90 Infoprint 32 and Infoprint 40 User s Guide...

Page 103: ...age 23 and Navigating Menus on page 24 before continuing The following table describes the basic function of each menu and lists the page where you can find more information Use this menu To do this S...

Page 104: ...COAX DSC DSE MENU Define how the printer handles DSC DSE jobs sent through the coax attachment 138 MACHINE INFO MENU Displays page counts the error log and the toner and fuser usage counters 140 LANGU...

Page 105: ...nterface Card Configuration Page on page 28 for more information PRINT IPDS FONTS Prints a list of IPDS fonts installed on the printer PRINT SCS CHARS Prints the SCS code page character set FORMAT DIS...

Page 106: ...the action associated with the menu item you select press the Enter key 2 If you are unfamiliar with using the operator panel to work with menus please read Using the Operator Panel Keys on page 23 a...

Page 107: ...output bins duplex or simplex printing and other paper handling options The following table describes the settings you can change from the Paper Menu An asterisk next to a value in the table indicate...

Page 108: ...ISHR3 ANY FIN Selects the default output bin to use Only installed trays appear in the list v MAIN is the main face down output bin v FACE UP is the Face Up Output Bin v FINSHR1 is the upper bin of th...

Page 109: ...UPLEX item in the Paper menu is ON the printer excludes the auxiliary tray from the tray switching sequence v OFF specifies no switching when a tray is empty Notes v You can exclude trays from the tra...

Page 110: ...g and tray protection rules apply No switching if TRAY SWITCH is OFF no selecting paper from protected trays v If the printer cannot find the correct size paper in any tray it may display 011 LOAD pap...

Page 111: ...nt to the auxiliary tray to be printed manually IPDS jobs that request the auxiliary tray are sent to the auxiliary tray to be printed manually Non IPDS over twinax or coax the MANUAL setting has no e...

Page 112: ...or TRAY1 PROT TRAY2TYPE PLAIN PREPUN TRANS Specifies the type of media in the tray plain paper pre punched paper or transparencies TRAY3 PROT OFF ON See the description for TRAY1 PROT TRAY3TYPE PLAIN...

Page 113: ...ge 45 ENVTRAYPROT OFF ON Specifies whether or not to include the envelope feeder in the auto switching sequence If a tray is not in the auto switching sequence its paper will not be selected when anot...

Page 114: ...pecifies the length of the custom form If FORM UNITS is set to millimeters acceptable values are 99 to 432 millimeters If FORM UNITS is set to inches acceptable values are 3 9 to 17 0 inches FORM1WIDT...

Page 115: ...crease the performance of your printer AUTOCONTINU ON OFF Sets the auto continue function on or off v ON following certain types of errors such as memory allocation errors the printer pauses for thirt...

Page 116: ...to define whether or not the printer saves data stream information when it switches data streams the following table describes the settings you can change from the Memory Configuration Menu An asteri...

Page 117: ...led See Memory Requirements on page 8 for more information about memory requirements Note Changing the PS SAVE item causes the printer to restart Therefore IBM recommends you wait until no jobs are qu...

Page 118: ...he printer then checks other attachments for jobs if other attachments are installed The valid range is 5 to 300 seconds The default value is 15 seconds PCL Menu Use the PCL Menu to define the way the...

Page 119: ...nnn can be from 1 to 999 1 is the default PAGESIZE LETTER LEGAL FOLIO 11x17 A4 JIS B5 B4 A5 A3 EXEC STATMNT MONARCH HAGAKI COM10 C5 DL UNIV UNI ENV Specifies the default page size for PCL5e jobs Note...

Page 120: ...or enter the FACTORY DEFAULT item on the Test Menu FNTSRC INTERNAL DISK FLASH SOFT Specifies which font source the printer checks first for a specified font v INTERNAL use the printer s resident font...

Page 121: ...L5 PC 8 PC 8 D N PC 850 PC 852 PC8 TK WIN L1 WIN L2 WIN L5 DESKTOP PS TEXT VN INTL VN US MS PUBL MATH 8 PS MATH VN MATH PI FONT LEGAL ISO 4 ISO 6 ISO 11 ISO 15 ISO 17 ISO 21 ISO 60 ISO 69 WIN 3 0 Spe...

Page 122: ...ort the PCL settings will be lost regardless of the AUTO RESET value 2 AUTO RESET is NOT relevant to datastream switching If the printer switches datastreams before the PORT TMEOUT the PCL settings wi...

Page 123: ...printing on or off v ON The printer allows printing up to the physical page size v OFF the printer maintains a border of 4 mm on all four paper sides Notes 1 IBM recommends leaving EDGE EDGE set to O...

Page 124: ...rinter uses the minimum amount of memory necessary to print a page v ON the printer reserves enough memory to process an entire page without compression before it prints the page This can help in the...

Page 125: ...Multilingual 871 Icelandic 875 Greek 880 Cyrillic 892 OCR A 893 OCR B 905 Turkish 1025 Cyrillic 1026 Turkish The following code pages include the Euro character 1140 US Canada Netherlands Brazil Portu...

Page 126: ...move the starting point for printing to the right of the physical point of origin Negative values move the starting point for printing to the left The physical point of origin is towards the top left...

Page 127: ...rigin of the page is moved to the inside edge of the nearest unprintable area border If the origin violates the unprintable area on two edges it is moved to the nearest inside corner of the unprintabl...

Page 128: ...ompress does not use Begin Line commands you should select COMP2 EDGE EDGE OFF ON Turns edge to edge printing on or off v OFF the printer maintains a no print border of 4 mm on all four paper sides v...

Page 129: ...caching is recommend for repeated overlays Overlay caching does not improve performance with non overlay IPDS data or overlays that are used only once or infrequently EARLY COMPL OFF ON Turns early pr...

Page 130: ...Form Sizes for IPDS on page 68 for information on defining custom forms GCS AUTO CHAR_SCALE FONT_ACT Sets Graphic Character String GCS processing v AUTO specifies that the printer use the value speci...

Page 131: ...haracters for drawing boxes as the characters are defined in the font v ON Uses special outline fonts for drawing the Symbol Set Box characters ON may be used to fill in some gaps when running older a...

Page 132: ...ts of other resolutions will not be activated unless a matching Font Resolution and Metric technology Triplet is provided with the activation request v 240 Reports to the host that the printer support...

Page 133: ...etwork Addresses on page 211 describes how to define the IP address default gateway address and subnet mask from the operator panel Use the Token Ring Menu to configure the token ring attachment The f...

Page 134: ...les TCP IP communications Note If TCP IP is OFF the following menu items do not appear IP ADDRESS SUBNET MASK GATEWAY ADDRESS BOOTP and DHCP IP ADDRESS nnn nnn nnn nnn Specifies the printer s IP addre...

Page 135: ...ts to the server to have an IP address assigned to the printer v IFNO ADDR specifies that the token ring network interface card sends DHCP requests only if the address is not already set at the printe...

Page 136: ...t Menu Important For information about configuring the Ethernet attachment please see Ethernet and Token Ring Quick Configuration Guide which comes with the Ethernet Network Interface Card Chapter 9 C...

Page 137: ...isables TCP IP communications Note If TCP IP is OFF the following menu items do not appear IP ADDRESS SUBNET MASK GATEWAY ADDRESS BOOTP and DHCP IP ADDRESS nnn nnn nnn nnn Specifies the printer s IP a...

Page 138: ...terface card the default is three DHCP IFNO ADDR ON OFF Specifies whether the Ethernet network interface card sends DHCP requests to the server to have an IP address assigned to the printer v IFNO ADD...

Page 139: ...the Coaxial SCS Menu to define how the printer handles SCS data over the coax attachment The following table describes the settings you can change from the Coaxial SCS Menu An asterisk next to a value...

Page 140: ...sical page The printer reduces vertical spacing and uses a smaller font with less space between letters v C PORT compressed portrait printing in portrait but with horizontal and vertical compression H...

Page 141: ...l SCS Menu LPI 6 8 0 Specifies a default lines per inch value for jobs received over the coax attachment Valid values are 0 6 and 8 The default is 6 lines per inch 0 specifies either the value specifi...

Page 142: ...character 1140 US Canada Netherlands and Portugal 1141 Austrian German 1142 Danish Norwegian 1143 Finnish Swedish 1144 Italian 1145 Spanish 1146 UK English 1147 French 1148 Belgium Switzerland Interna...

Page 143: ...s the factory default The Twinax SCS Menu appears only if you have the twinax network interface card installed Notes 1 To select a new value press the Enter key when the value is displayed in the mess...

Page 144: ...computer output reduction Printing in landscape with the logical page reduced to fit more data on the physical page The printer reduces vertical spacing and uses a smaller font with less space between...

Page 145: ...anish Latin America 285 United Kingdom 297 France 420 Arabic 424 Hebrew 500 Multinational International 5 871 Iceland 875 Greek 000 download the code page from the 3174 control unit The following code...

Page 146: ...a stream CPI and LPI can be set on the Twinax SCS menu The twinax default values for MPP and MPL cannot be set from a menu they are 132 for MPP and 62 for MPL Coax Setup Menu Use the Coax Setup Menu t...

Page 147: ...ng to wait if the printer is offline for an intervention required condition to be corrected After this time elapses the host is notified of the error unless no other coax jobs are pending If no other...

Page 148: ...g table describes the settings you can change from the Twinax Setup Menu An asterisk next to a value in the table indicates the factory default The Twinax Setup Menu appears only if you have the twina...

Page 149: ...lue 2 If you change SCS ADDR or IPDS ADDR you must power off the printer wait ten seconds and then power on the printer for the new value to take effect 3 When the IPDS SIMM is installed the printer c...

Page 150: ...EOUT to a higher value IBM recommends that you do not set PORT TMEOUT to a value less than 30 Coax DSC DSE Menu Use the Coax DSC DSE Menu to define how the printer handles DSC DSE data over the coax a...

Page 151: ...1 ON OFF Forces a new line at MPP 1 v ON an additional new line occurs at MPP 1 followed by the carriage return The next print position will be at the first print position of the new line current lin...

Page 152: ...print order v OFF a new line will be executed automatically at the end the print order when printing of a buffer is completed unless a form feed FF new line NL or carriage return CR was the last char...

Page 153: ...select the language that the printer uses to display messages and menus on the operator panel English is the factory default Notes 1 To select a language press the Enter key when the language value is...

Page 154: ...142 Infoprint 32 and Infoprint 40 User s Guide...

Page 155: ...best print quality and performance use IBM supplies Printing supplies can be ordered through your IBM authorized printer or printer supplies reseller If you have no reseller you can call 1 888 IBM PR...

Page 156: ...rint quality mode from your printer driver Note that the driver setting will override the menu setting 2 The actual page yield is affected by the environment the type of print media the orientation of...

Page 157: ...r if attached See Removing the Envelope Feeder on page 190 for removal instructions 2 Pull up on the latch as indicated to open the duplex unit if installed hc3u082F 3 Pull on the latch to open Cover...

Page 158: ...gently slide the cartridge toward you 6 Lift the orange handle when it becomes accessible and hold the cartridge by the handle as you remove it from the printer Note Keep the old toner cartridge leve...

Page 159: ...rtridge Pull out the protective paper sheet from the drum shutter Do not remove the yellow sealing tape at this time Attention Do not expose the cartridge to direct sunlight Do not leave the cartridge...

Page 160: ...ntly pull out the yellow sealing tape in the direction of the arrow Note If you have to remove the toner cartridge after the sealing tape is pulled keep the cartridge level to avoid spilling toner 148...

Page 161: ...her When the stapler is empty the printer continues sending jobs to the 2000 Sheet Finisher The jobs will not be stapled even though stapling was requested To refill the staples 1 Press the Pause butt...

Page 162: ...down in the direction of the arrow to release the staple cartridge Be ready to catch the staple cartridge it may eject completely out of the machine 4 Take out the staple cartridge and remove the emp...

Page 163: ...the seal straight out and remove it 7 Gently push the staple cartridge into the 2000 Sheet Finisher until it snaps into place The orange lever beside the staple cartridge should snap into the upright...

Page 164: ...you use and the type of output you print The customer is responsible to purchase and install the usage kit The part numbers for replacement usage kits are v 100 volt 90H3569 v 120 volt 90H3567 v 230 v...

Page 165: ...Removing the Envelope Feeder on page 190 for removal instructions 5 Open the duplex unit if installed 6 Pull on the latch to open Cover A hc3u083F 7 Open the toner cartridge area cover 8 Replace the...

Page 166: ...nge rings on the ends of the fuser and pull it out of the printer Dispose of the old fuser hc3u216F c Get the new fuser from the usage kit Hold the new fuser by the two orange rings and slide it into...

Page 167: ...user locking screws 9 Replace the transfer roll a To unlock the transfer roll lift up the orange tabs on the ends of the roll b Remove and dispose of the old transfer roll hc3u220F Chapter 7 Maintaini...

Page 168: ...e gear toward the rear of the printer Press down to snap the new transfer roll into place Attention Be careful not to touch the surface of the new transfer roll hc3u221F d Push the handles down to loc...

Page 169: ...6F 11 Close the duplex unit hc3u089F 12 Replace the Tray 1 and Tray 2 paper feed rollers Replace Tray 3 paper feed rollers if the 2500 Sheet Input Unit is installed a To replace the Tray 1 feed roller...

Page 170: ...feed roller tab remove the lower feed roller c Insert the new lower feed roller d Hold the cover open and remove the two upper feed rollers by releasing the feed roller tabs 158 Infoprint 32 and Info...

Page 171: ...Tray 1 g Follow the same procedure to replace the rollers for Tray 2 and Tray 3 if the 2500 Sheet Input Unit is installed 13 Replace the Tray 5 feed rollers if the 2500 Sheet Input Unit is installed a...

Page 172: ...room to work Tray 5 does not come out all the way hc3u360F c Pull the roller cover toward you hc3u361F d While releasing the feed roller tab remove the three feed rollers hc3u362F 160 Infoprint 32 and...

Page 173: ...t the three new feed rollers hc3u381F f Push Tray 5 back into the 2500 Sheet Input Unit g Re insert Tray 3 14 Replace the Tray 4 feed rollers a Pull out Tray 4 hc3u363F Chapter 7 Maintaining the Print...

Page 174: ...he feed roller tab remove the three feed rollers d Insert the three new feed rollers e Push Tray 4 back into the 2500 Sheet Input Unit and close Cover C ensuring both sides of the cover latch 15 Plug...

Page 175: ...y once per month 1 Switch off the printer 2 Unplug the printer 3 Use a soft damp cloth to carefully wipe the outside of the printer Attention Do not use abrasive cleaners on the printer covers Do not...

Page 176: ...with a dry clean cloth 164 Infoprint 32 and Infoprint 40 User s Guide...

Page 177: ...tions and other computer components take these precautions v Limit your movement Movement can cause static electricity to build up around you v Always handle components carefully Handle adapters and m...

Page 178: ...ptional hard drive you must remove the controller card see Removing the Controller Card Removing the Controller Card Use the following procedure to remove the controller card 1 Switch off the printer...

Page 179: ...Removing the Controller Card on page 166 4 Locate the correct socket group for the type of SIMM you are installing There are two socket groups one contains two sockets the other contains four sockets...

Page 180: ...nto place to hold the SIMM If necessary use your thumbs to move the clips upright into the grooves to lock the SIMM in place 6 Verify that the SIMM is correctly installed in the socket by looking at i...

Page 181: ...matching holes on the controller card Note If a network interface card is installed in the slot above the hard drive position you will need to remove the card before you install the hard drive 6 Push...

Page 182: ...indicate the new hard drive is installed Reinstalling the Controller Card Use the following procedure to reinstall the controller card 1 Switch off the printer 2 Unplug the printer 3 Place the contro...

Page 183: ...ry SIMM hard drive data stream SIMM or any combination print a configuration page The INSTALLED OPTIONS section will list the features if they have been correctly installed See Printing the Printer Co...

Page 184: ...ped with the network interface card to configure the printer and your computing environment correctly Ethernet and Token Ring Quick Configuration Guide is shipped with the Ethernet and token ring netw...

Page 185: ...e card for a 16Mbps network place a jumper over the pins labeled 16 3 Switch off the printer Attention Do not switch the power off if the printer is printing a page This action jams the printer 4 Unpl...

Page 186: ...it for future use hc3u250F 8 Insert the card into the slot aligning it with the two guides on either side of the slot Slide the card into these guides pushing slowly and firmly until you can feel the...

Page 187: ...nment See Ethernet and Token Ring Quick Configuration Guide for Ethernet and token ring cards See Twinax Coax Configuration Guide for twinax and coax cards These documents are shipped with the cards T...

Page 188: ...anel b Using your finger press on the indicated point to break the first connecting part Repeat this procedure to break the two remaining connecting parts c Lift the filler panel as indicated to break...

Page 189: ...into the duplex unit hc3u053F 5 Insert the two supplied thumbscrews into the holes in the face up output bin holder 6 Attach the holder onto the duplex unit and tighten the thumbscrews Chapter 8 Inst...

Page 190: ...s securely into the opening on the left side of the bin Removing the Face Up Output Bin with Duplex Unit Installed 1 Switch off the printer 2 Unplug the printer 3 Lift the face up output bin slightly...

Page 191: ...ove the holder 5 Remove the hinge bracket from the duplex unit and store it for future use Installing the Face Up Output Bin with No Duplex Unit 1 Switch off the printer 2 Unplug the printer Chapter 8...

Page 192: ...he connecting plate to the printer 4 Firmly attach the face up tray to the connecting plate Removing the Face Up Output Bin no Duplex Unit 1 Switch off the printer 2 Unplug the printer 180 Infoprint 3...

Page 193: ...4 Loosen the thumbscrews and remove the connecting plate The 2500 Sheet Input Unit Option The 2500 Sheet Input Unit option consists of one 500 sheet and two 1000 sheet input trays Installing the 2500...

Page 194: ...e back of the printer 4 Lock the two front casters on the 2500 Sheet Input Unit hc3u061F 5 With three persons lift the printer and lower it onto the 2500 Sheet Input Unit Be sure to align the printer...

Page 195: ...until it stops Then lift it up slightly and remove it Remove Tray 3 in the 2500 Sheet Input Unit in the same way Remove any packing material still inside the paper trays Save the packing materials fo...

Page 196: ...with the 2500 Sheet Input Unit Note that each bracket is unique hc3u064F 8 Attach the right bracket to the printer with a screw as shown hc3u065F 9 Attach the left bracket to the printer in the same w...

Page 197: ...e 2500 Sheet Input Unit connector cable to the unit Plug the connector cable into the tray connector on the printer as shown Removing the 2500 Sheet Input Unit Use the following procedure to remove th...

Page 198: ...er cord from the back of the printer 4 Unplug the 2500 Sheet Input Unit connecting cable from the printer 5 Remove Tray 2 from the printer base unit and Tray 3 from the 2500 Sheet Input Unit hc3u063F...

Page 199: ...bracket hc3u367F 7 Remove the screw attaching the left bracket to the printer and remove the bracket Store the screw and the bracket hc3u368F 8 Insert trays 2 and 3 back into the printer hc3u067F 9 W...

Page 200: ...nal envelope feeder can hold up to 50 envelopes The auxiliary tray must be removed to install the envelope feeder Attention Always remove the envelope feeder before opening the duplex unit 188 Infopri...

Page 201: ...tilting it up slightly and pulling it toward you to detach it from the auxiliary tray support 4 Hold the envelope feeder horizontally and slide it into the auxiliary tray support Make sure the two st...

Page 202: ...nter 3 Remove the envelope feeder by tilting it up slightly and pulling it toward you to detach it from the auxiliary tray support 4 Hold the auxiliary tray horizontally and slide it into the auxiliar...

Page 203: ...er that requires mixed paper sizes 3 When you need to load more staples see Replenishing Staples in the 2000 Sheet Finisher on page 149 hc3u309F Attention Do not put drinks on top of the 2000 Sheet Fi...

Page 204: ...5 Remove the power cord from the back of the printer 6 Lock the front casters of the 2500 Sheet Input Unit hc3u313F 7 Install the docking station onto the top of the printer as shown 192 Infoprint 32...

Page 205: ...n on the tabbed side of the docking station to snap it into place The docking station should be firmly seated 8 Install the guide rail a Pass the guide rail under the 2500 Sheet Input Unit from the ri...

Page 206: ...duplex side of the 2500 Sheet Input Unit hc3u371F c On the right side of the 2500 Sheet Input Unit position the guide rail support unit s plastic prongs so the third hole on the 2500 Sheet Input Unit...

Page 207: ...prongs into the holes on the bottom of the 2500 Sheet Input Unit frame as shown You cannot see the holes on the bottom of the frame hc3u356F 9 Install the cable protection bracket on the right side of...

Page 208: ...st the stoppers The two support legs are tucked up horizontally under the transport hc3u314F 11 Move the 2000 Sheet Finisher close enough to the printer to connect the cable Attention Be careful when...

Page 209: ...behind the cable protection bracket and plug it into the AC outlet on the printer 13 Insert the end of the guide rail into the opening on the bottom of the 2000 Sheet Finisher and push it through unt...

Page 210: ...other side of the 2000 Sheet Finisher hc3u373F 14 Tighten the thumbscrew on the end of the guide rail to secure the 2000 Sheet Finisher to the printer hc3u178F 198 Infoprint 32 and Infoprint 40 User s...

Page 211: ...er The 2000 Sheet Finisher bins move up and down slightly during the warm up sequence 19 Print a configuration page and ensure the 2000 Sheet Finisher is listed as installed About the Pause Button The...

Page 212: ...n the staple cartridge see Replenishing Staples in the 2000 Sheet Finisher on page 149 If the staple cartridge does not arrive installed in your 2000 Sheet Finisher follow these instructions 1 Open Co...

Page 213: ...the upright position hc3u329F 3 Close Cover H Removing the 2000 Sheet Finisher 1 Switch off the printer Chapter 8 Installing Printer Options 201...

Page 214: ...printer A B C E F H 1 2 3 4 5 hc3u165F 3 Remove the power cord from the back of the printer 4 Unplug the 2000 Sheet Finisher interface cable from the printer hc3u320F 202 Infoprint 32 and Infoprint 40...

Page 215: ...from the printer and unplug the 2000 Sheet Finisher power cord from the printer Attention Be careful when moving the 2000 Sheet Finisher It is unstable when not connected to the printer and it will ti...

Page 216: ...fold the two support legs into their storage position and lower the transport hc3u324F 8 Loosen the thumbscrews and remove the cable protection bracket from the right side of the printer hc3u323F 204...

Page 217: ...printer hc3u356B 10 Unhook the guide rail tab from the hole in the left side of the 2500 Sheet Input Unit and remove the guide rail hc3u372F 11 Remove the docking station by pulling it toward the lef...

Page 218: ...of the printer hc3u325F The Duplex Unit Installing the Duplex Unit 1 Power off and unplug the printer hc3u118F 206 Infoprint 32 and Infoprint 40 User s Guide...

Page 219: ...liary tray support hc3u021F 3 Lift the duplex unit and snap the stopper latch onto the metal stud on the right side of the auxiliary tray support hc3u023F 4 Secure the duplex unit by hooking the safet...

Page 220: ...verify that the duplex unit is installed correctly print a list of PCL5e fonts This list is long enough to print on a duplex page See Printing a List of PCL5e Fonts on page 29 9 Make sure you update y...

Page 221: ...uctions 4 Open the duplex unit 5 Unplug the duplex unit cable from the printer To release the plug push down on the clip on the top of the plug 6 Unhook the duplex unit stopper latch from the metal st...

Page 222: ...nect the safety strap from the printer 8 Use both hands to remove the duplex unit Lift the duplex unit to unlock it from the auxiliary tray support then pull it away from the printer 9 Store the duple...

Page 223: ...t an IP subnet mask or gateway address for the printer perform these steps 1 Press the Online key to take the printer OFFLINE 2 Press the Menu key until the operator panel displays ETHERNET MENU or TO...

Page 224: ...lowing procedure allows you to use locally administered addresses LAA instead of the factory value Resetting the printer to factory defaults sets the LAA back to the MAC address IBM recommends that yo...

Page 225: ...n press the Enter key 8 Repeat step 7 until all six value pairs have been set then press the Enter key to set the LAA address The value has been set if an asterisk displays to the right of the value f...

Page 226: ...214 Infoprint 32 and Infoprint 40 User s Guide...

Page 227: ...a problem call your point of purchase or IBM customer technical support 1 800 358 6661 in the U S A and Canada Notes a Have your printer serial number ready The serial number is on the data informatio...

Page 228: ...er configuration page problems Response Make sure the PAGESIZE item on the PCL Menu is set to Letter A4 or a larger paper size To verify and change the PAGESIZE item 1 Press the Online key until you s...

Page 229: ...or Printing the Ethernet Network Interface Card Configuration Page on page 28 This verifies the card is connected and functional If the configuration page options are not available on the Test Menu re...

Page 230: ...or ENVTRAYPROT 3 Tray switching is automatic when the printer detects the wrong size paper in the requested tray You cannot turn this type of switching off nor can you protect trays from being include...

Page 231: ...lose the printer tray and make sure it is positioned correctly 2 Make sure that paper is loaded correctly See Chapter 4 Paper Handling on page 33 for instructions on loading paper Printer prints wrong...

Page 232: ...in the PS Menu see PS Menu on page 110 IPDS printing problem IPDS jobs are not printing Responses 1 Print a configuration page See Printing the Printer Configuration Page on page 25 If the controller...

Page 233: ...print quality problem The quality of the printed output is not acceptable Examples of unacceptable output include light printing streaks splotches random deletions blank pages and so on See Appendix...

Page 234: ...inter is frequently warming up Response Change the value for the power saving mode or sleep mode to a larger value See Changing the Power Savings Sleep Mode Interval on page 31 for instructions on how...

Page 235: ...ther Printable Material on page 34 3 If the paper is stored at a different temperature or humidity than the printer room let the paper adjust to the new environment Leave the paper in its wrapper whil...

Page 236: ...224 Infoprint 32 and Infoprint 40 User s Guide...

Page 237: ...e To restore the printer to READY status press the Online key 2 If printing is too light make sure the Config Menu QUALITY item is not set to ECONO Also try increasing the DENSITY setting to a higher...

Page 238: ...on page 134 v Twinax Setup Menu on page 136 v IPDS Menu on page 111 11 Consider replacing the fuser See Changing the Usage Kit on page 152 Print Is Too Light Possible Causes Actions You Should Take P...

Page 239: ...dge is damaged Replace the toner cartridge See Changing the Toner Cartridge on page 144 Repetitive Marks on the Print Possible Causes Actions You Should Take Print Sample The paper path is contaminate...

Page 240: ...e recommended paper See Selecting Paper and Other Printable Material on page 34 The toner cartridge seal is still in place Remove the toner cartridge seal Vertical Marks on the Print Possible Causes A...

Page 241: ...ridge The toner cartridge is damaged Replace the toner cartridge See Changing the Toner Cartridge on page 144 Entire Print is Black Possible Causes Actions You Should Take Print Sample The toner cartr...

Page 242: ...er cartridge is damaged Replace the toner cartridge See Changing the Toner Cartridge on page 144 The printer power supply has failed Call for service White Spots Within Black Image Area Possible Cause...

Page 243: ...er is not functioning properly Consider replacing the usage kit See Changing the Usage Kit on page 152 The Print Is Damaged Possible Causes Actions You Should Take Print Sample Paper does not meet spe...

Page 244: ...ions You Should Take Print Sample Paper does not meet specification Use recommended paper See Selecting Paper and Other Printable Material on page 34 There is moisture in the paper Load fresh dry pape...

Page 245: ...s COLD RESET LTR Meaning The printer is powering up and resetting all menu values to the factory defaults The LTR paper group is the default Action None required however you need to restore any unique...

Page 246: ...ng to include a hard drive in its configuration Action None required FINISHER PAUSE Meaning You pressed the Pause button on the 2000 Sheet Finisher The printer stops at the next job boundary Action Pr...

Page 247: ...a through the coax interface Action None required IPDS ETHERNET Meaning The printer is receiving IPDS data through the Ethernet interface Action None required IPDS TOKEN RING Meaning The printer is re...

Page 248: ...n the printer offline while a job was printing in order to change a menu value The new value might not take effect until the next job boundary Different data streams in particular SCS define job bound...

Page 249: ...rnet interface Action None required PCL PARALLEL Meaning The printer is receiving PCL5e data through the parallel interface Action None required PCL TOKEN RING Meaning The printer is receiving PCL5e d...

Page 250: ...ed PRINTER ERROR POWER OFF Meaning An unexpected firmware error has occurred Action Power off and then power on the printer The printer should print an error page If the error persists call for servic...

Page 251: ...figures its memory settings to print the current page Afterward its settings revert to normal See Memory Requirements on page 8 for more information RESETTING FONTS DO NOT POWER OFF Meaning You select...

Page 252: ...the Test Menu while the printer was processing PCL PostScript or IPDS data Action When a port timeout occurs for the data stream PCL5e PostScript or IPDS the READY message appears on the operator pane...

Page 253: ...of prints and should be replaced with a new one Action Replace the toner cartridge 004 TONER CART RESEAT CART Meaning The toner cartridge is missing or installed incorrectly Action Open the printer an...

Page 254: ...aded incorrectly The message identifies the size of paper paper and the tray tray that needs paper ANY indicates you can load any tray that supports the paper size If the message indicates a tray you...

Page 255: ...s contain the paper requested by a PostScript job The message identifies the size of paper paper required Action Load the indicated paper size in any tray that supports the paper size You can also pre...

Page 256: ...led Action Open and close the tray If you have not installed the tray do so at this time 046 AUX ENV TRAY REPLACE TRAY Meaning The auxiliary tray or the envelope feeder is not installed correctly or i...

Page 257: ...tray area Action Remove jammed paper from the paper path Open the duplex unit if installed and Cover A Close Cover A and the duplex unit to reset the printer and clear the error message See Clearing...

Page 258: ...Make sure the paper is loaded correctly and the paper guides are adjusted for the paper size Close Tray 1 See Clearing Paper Tray Area Jams on page 77 222 PAPER JAM AREA B TRAY 2 Meaning Paper has jam...

Page 259: ...ve jammed paper from the paper path Close Cover A and the duplex unit Remove jammed paper from area D See Clearing Exit Area Jams on page 74 251 PAPER JAM AREA A TRAY Meaning Paper has jammed in area...

Page 260: ...in area A or D Action Open the duplex unit if installed and Cover A Remove jammed paper from the paper path Close Cover A and the duplex unit Remove jammed paper from area D See Clearing Exit Area Jam...

Page 261: ...ing Paper has jammed in area B Action Remove jammed paper from area B See Clearing 2500 Sheet Input Unit Jams on page 86 333 PAPER JAM AREA A B Meaning Paper has jammed in area A or B Action Open the...

Page 262: ...C Action Remove jammed paper from areas B and C See Clearing 2500 Sheet Input Unit Jams on page 86 352 PAPER JAM AREA B C Meaning Paper has jammed in area B or C Action Remove jammed paper from areas...

Page 263: ...t from bins and switch the printer off then on again If this does not correct the problem call for service 413 FINISHER POWER OFF ON Meaning 2000 Sheet Finisher cannot properly detect output trays Act...

Page 264: ...er head and move it towards the front of the 2000 Sheet Finisher as far as it will go 4 Verify that the staple cartridge is inserted properly 5 Close the 2000 Sheet Finisher cover 6 Switch the printer...

Page 265: ...AILED POWER OFF ON Meaning The printer has detected a problem with the fan Action Switch the printer off then on again If this does not correct the problem call for service 454 FUSER FAILED POWER OFF...

Page 266: ...printer has detected a problem with the laser Action Switch the printer off then on again If this does not correct the problem call for service 560 MCU FAILED POWER OFF ON Meaning The printer has dete...

Page 267: ...r the Config Menu The driver setting overrides the menu setting See Configuration Config Menu on page 102 v If you are feeding paper long edge first change it to short edge first v Add more memory See...

Page 268: ...DISK ERROR POWER OFF ON Meaning The printer has detected a problem with the hard drive Action Switch the printer off wait 20 seconds then switch on the printer power If the error recurs call for servi...

Page 269: ...AREA E F Meaning Paper has jammed in area E or F in the 2000 Sheet Finisher Action Remove jammed paper from the paper path See Clearing 2000 Sheet Finisher Jams on page 88 756 FINISHER JAM AREA E F Me...

Page 270: ...rs 2 If the message remains unplug the 2000 Sheet Finisher cable and move the 2000 Sheet Finisher away from the printer Check the 2000 Sheet Finisher power cord connection Then firmly reattach the 200...

Page 271: ...Finisher bins and switch the printer off then on again If this does not correct the problem call for service 781 FINISHER 2 MIDDLE BIN Meaning Hardware failure in middle bin Action Remove output from...

Page 272: ...nter off then on again If this does not correct the problem call for service 789 FINISHER ELEVATOR FAILED Meaning 2000 Sheet Finisher bin elevator positioning failure Action Remove output from all 200...

Page 273: ...jobs Action Switch the printer off wait 20 seconds and then switch on the printer power to clear the memory If the error happens again you may need to install more memory See Memory Requirements on pa...

Page 274: ...AT OPTION Meaning The printer detected a network interface card in the right slot but the card is not communicating Action Make sure the network interface card is properly installed and restart the pr...

Page 275: ...in Depth 711 mm 28 in Height with 2000 Sheet Finisher in lowest position 1092 mm 43 in Height with 2000 Sheet Finisher in highest position 1651 mm 65 in Weight 136 kg 300 lb Power Consumption Model 00...

Page 276: ...d for the toner cartridge is 23 000 pages Letter LEF simplex one side printed This yield was established with a toner coverage of 5 on letter size paper default DENSITY setting and QUALITY NORMAL Conf...

Page 277: ...ecific data The results that may be obtained in other operating environments may vary significantly Users of this document should verify the applicable data in their specific environment Therefore suc...

Page 278: ...uters monitors printers fax machines and copiers to help reduce air pollution and global warming caused by electricity generation IBM Printing Systems Company participates in this program by introduci...

Page 279: ...lex page or a request to load paper where printing can continue using a different size of paper than was specified for the job B5 JIS size paper Paper that is 182 mm by 257 mm 7 17 in by 10 12 in B5 I...

Page 280: ...programs and faults in equipment disable To make non functional Contrast with enable DRAM Dynamic random access memory dry ink The material that forms the image on the paper Synonymous with toner DSC...

Page 281: ...it or test programs to be used on another system image 1 A string of picture elements organized in scan lines to represent the contrasting portions of a picture 2 A likeness or imitation of an object...

Page 282: ...nstalled allowing it to communicate with two networks offline Not connected to an installed and enabled attachment Contrast with online offset stacking The jogged stacking of output media in the outpu...

Page 283: ...display or hard copy with greater height than width Contrast with landscape orientation PostScript 1 A page description language with interactive graphics capabilities that was developed by Adobe Sys...

Page 284: ...d the output device of a printer storage 1 The retention of data in a storage device 2 In word processing a unit into which recorded text can be entered in which it can be retained and processed and f...

Page 285: ...simplex printing valid printable area The area represented by the intersection of the physical page and the current logical page You can use the VPA CHK item on the IPDS Menu to specify if attempts to...

Page 286: ...274 Infoprint 32 and Infoprint 40 User s Guide...

Page 287: ...type 101 AUXSIZE Paper Menu item 101 AUXTRAYPROT PAPER Menu item 100 AUXTYPE Paper Menu item 101 B BAR CODE IPDS Menu item 118 BI DI Parallel Menu item 106 bi directional communications parallel port...

Page 288: ...5 DEMO PAGE Test Menu item 93 density changing toner 30 DENSITY Config Menu item 103 DHCP Ethernet Menu item 126 Token Ring Menu item 123 dimensions printer 12 documents obtaining from web 10 double s...

Page 289: ...AY ADDRESS Ethernet Menu item 125 setting from operator panel 211 Token Ring Menu item 122 GCS IPDS Menu item 118 getting more supplies 143 guides obtaining from web 10 H hard drive formatting 93 inst...

Page 290: ...E Menu 138 Coax Setup Menu 134 Coaxial SCS Menu 127 Configuration Config Menu 102 Custom Forms Menu 101 Ethernet Menu 124 IPDS Menu 111 Language Menu 141 Machine Information Menu 140 Memory Configurat...

Page 291: ...edge printing 107 font source 108 form length 108 memory requirements 8 page protection 107 page size 107 PCL Menu 106 portrait or landscape 99 print copies 107 printing demo 93 printing fonts list 2...

Page 292: ...asing supplies 143 PWRSAV Config Menu item 104 Q QUALITY Config Menu item 104 R rectangles in message display area 215 recycled paper 34 reducing power usage 104 toner usage 104 REFINE mode printing 1...

Page 293: ...ying media type 100 Twinax SCS Menu item 132 TRAY 4 auto switch protection 100 clearing jams 86 Coaxial SCS Menu item 128 installing 181 loading paper 52 removing 185 specifying media type 100 Twinax...

Page 294: ...ion 263 VPA CHK IPDS Menu item 114 W web page Printing Systems Company 10 weight paper 37 wrong bin output goes to 217 wrong font 219 wrong paper 217 X X OFFSET IPDS Menu item 114 Y Y OFFSET IPDS Menu...

Page 295: ......

Page 296: ...IBM Part Number 38L0921 File Number S370 4300 9370 16 Printed in U S A S544 5484 02 38L0921...

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