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HP ProLiant DL985, Troubleshooting Manual

Introducing the HP ProLiant DL985, an enterprise-grade server designed to handle demanding workloads with efficiency and reliability. Ensure seamless operation with the comprehensive Introduction Manual, available for free download at manualshive.com. Get all the essential information and optimize your experience with this exceptional product.

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HP resources for troubleshooting  89 

Teardown procedures, part numbers, specifications 

Refer to the server maintenance and service guide, available in the following locations: 

•

 

Documentation CD that ships with the server 

•

 

HP Business Support Center website (

http://www.hp.com/go/bizsupport

) 

•

 

HP Technical Documentation website (

http://www.docs.hp.com

) 

 

Technical topics 

Refer to white papers on one of the following: 

•

 

HP Business Support Center (

http://www.hp.com/go/bizsupport

) 

•

 

HP Industry Standard Server Technology Papers 
(

http://h18004.www1.hp.com/products/servers/technology/whitepapers/index.html

) 

 

Product installation resources 

Switch settings, LED functions, drive, memory, expansion board 

and processor installation instructions, and board layouts 

Refer to the hood labels and the server user guide. The hood labels are inside the access panels of the server, 
and the server user guide is available in the following locations: 

•

 

Documentation CD that ships with the server 

•

 

HP Business Support Center website (

http://www.hp.com/go/bizsupport

) 

•

 

HP Technical Documentation website (

http://www.docs.hp.com

) 

 

External cabling information 

Refer to cabling information on the HP website (

http://www.hp.com/support

). 

 

Power capacity 

For all HP ProLiant ML and DL servers, see the HP Power Advisor on the HP website 

(

http://www.hp.com/go/hppoweradvisor

). 

For all HP ProLiant BL server blades, see the HP BladeSystem Power Sizer on the HP website 
(

http://www.hp.com/go/bladesystem/powercalculator

). 

 

Product configuration resources 

Device driver information 

Refer to driver information on the HP Software and Drivers website (

http://www.hp.com/support

). 

 

Summary of Contents for ProLiant DL985

Page 1: ...bleshooting for an HP ProLiant server This document is intended for the person who installs administers and troubleshoots servers or server blades HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 375445 402 April 2011 Edition 11 ...

Page 2: ...press warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks of Intel Corporation in the U S and other countr...

Page 3: ... Firmware updates 19 DIMM handling guidelines 20 Hard drive guidelines 20 SAS and SATA hard drive guidelines 20 SCSI hard drive guidelines 20 Hard drive LED combinations 21 Hot plug SCSI hard drive LED combinations 21 SAS and SATA hard drive LED combinations 21 Server updates with an HP Trusted Platform Module and BitLocker enabled 22 Diagnostic flowcharts 23 Troubleshooting flowcharts 23 Troubles...

Page 4: ...nter problems 56 Cable problems 56 Local I O cable problems 56 Modem problems 57 Network controller problems 59 Expansion board problems 60 Software problems 61 Operating system problems and resolutions 61 Operating system problems 61 Operating system updates 62 Restoring to a backed up version 63 When to Reconfigure or Reload Software 63 Linux operating systems 64 Application software problems 64...

Page 5: ... Verifying firmware versions 82 Updating firmware 83 Unsupported processor stepping with Intel processors 85 Unsupported processor stepping with AMD processors 86 HP resources for troubleshooting 87 Online resources 87 HP Technical Support website 87 HP Guided Troubleshooting website 87 Server documentation 87 White papers 87 Service notifications advisories and notices 87 Subscription services 87...

Page 6: ...00 Series 140 Event list error messages 159 Introduction to event list error messages 159 A CPU Power Module System Board Socket X 159 ASR Lockup Detected Cause 159 Automatic operating system shutdown initiated due to fan failure 160 Automatic Operating System Shutdown Initiated Due to Overheat Condition 160 Blue Screen Trap Cause NT 160 Corrected Memory Error Threshold Passed Slot X Memory Module...

Page 7: ...2 172 MSG_CPU_RR_3 172 MSG_CPU_RR_5 173 MSG_CPU_RR_6 173 MSG_CPU_RR_7 173 MSG_CPU_RR_8 173 MSG_CPU_RR_9 174 MSG_CPU_RR_10 174 MSG_CPU_RR_11 174 MSG_CPU_RR_12 174 MSG_CPU_RR_13 175 MSG_CPU_RR_14 175 MSG_CPU_RR_15 175 MSG_CPU_RR_16 175 MSG_CPU_RR_17 176 Contacting HP 177 Contacting HP technical support or an authorized reseller 177 Customer self repair 177 Server information you need 177 Operating s...

Page 8: ...01 included the following additions and updates Added a new section to Getting started on page 12 Performing processor procedures in the troubleshooting process on page 17 Updated Breaking the server down to the minimum hardware configuration on page 17 Updated the introduction and sections in Hardware problems on page 38 o Unknown problem on page 41 o Processor problems on page 51 Updated multipl...

Page 9: ... in Online resources on page 87 Server documentation on page 87 Updated Firmware maintenance on page 81 Added new error messages o ADU error messages on page 92 o POST error messages and beep codes on page 116 375445 xx8 July 2009 The eighth edition of the HP ProLiant Servers Troubleshooting Guide part number 375445 xx8 included the following additions and updates Added information to the introduc...

Page 10: ...re problems on page 38 Added SD card problems on page 46 to Hardware problems on page 38 Added USB drive key problems on page 47 to Hardware problems on page 38 Added TPM information to Remote ROM flash problems on page 65 Added Service Essentials Remote Support Pack to Software tools and solutions on page 68 Added TPM information to Firmware maintenance on page 81 Updated the ADU error messages o...

Page 11: ...ubleshooting Guide part number 375445 xx4 included the following additions Hot plug SAS and SATA hard drive LED combinations on page 21 Operating system issues with Intel dual core processors Hyper Threading enabled on page 62 Tape drive problems on page 52 New error messages in ADU error messages on page 92 and POST error messages and beep codes on page 116 375445 xx3 September 2005 The third edi...

Page 12: ...blem resolution on page 19 Many server problems are caused by loose connections outdated firmware and other issues Use this section to perform basic troubleshooting for common problems Diagnostic flowcharts on page 23 When a server exhibits symptoms that do not immediately pinpoint the problem use this section to begin troubleshooting The section contains a series of flowcharts that provide a comm...

Page 13: ...shooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server 1 Review the important safety information on page 13 2 Gather symptom information on page 16 3 Prepare the server for diagnosis on page 16 4 Use the Start diagnosis flowchart on page 25 to begin the diagnostic process Important safety information Fa...

Page 14: ...the system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring...

Page 15: ... prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component ...

Page 16: ...stem 3 Remove all diskettes CD ROMs DVD ROMs and USB drive keys 4 Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server 5 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disc...

Page 17: ...rd Depending on the server model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged you must replace the system board Always complete all other troubleshooting procedures before removing or replacing a processor Breaking the ...

Page 18: ...on above you will then remove all but one of the additional processors CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 17 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board ...

Page 19: ...occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Firmware updates Download firmware updates from the following locations The...

Page 20: ... see the HP website http h20000 www2 hp com bizsupport TechSupport Document jsp lang en cc us objectID c008 68283 jumpid reg_R1002_USEN Hard drive guidelines SAS and SATA hard drive guidelines When adding hard drives to the server observe the following general guidelines The system automatically sets all drive numbers If only one hard drive is used install it in the bay with the lowest drive numbe...

Page 21: ...s being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations One or more of the following conditions may exist The drive is part of an array being selected by an ar...

Page 22: ...ilding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure alert has been received for this drive Replace the drive as soon as possible Flashing irregularly Off The drive is active and it is operating normally Off Steadily amber A critical fault condition has been...

Page 23: ...art on page 32 o c Class server blade POST problems flowchart on page 33 Operating system boot problems flowchart on page 33 Server fault indications flowchart on page 35 o Server and p Class server blade fault indications flowchart on page 35 o c Class server blade fault indications flowchart on page 37 Troubleshooting flowchart reference websites Each flowchart contains references to external we...

Page 24: ...e and maintenance information locate the link for the document 4 HP BladeSystem Power Sizer http www hp com go bladesystem powercalculator Use the Power Sizer to plan your power infrastructure and meet the needs of an HP BladeSystem solution 5 Remote management http www hp com servers lights out To locate the Integrated Lights Out User Guide select the product and then select Support Documents Sel...

Page 25: ...Diagnostic flowcharts 25 Start diagnosis flowchart Use the following flowchart to start the diagnostic process General diagnosis flowchart ...

Page 26: ...stic flowcharts 26 The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart ...

Page 27: ...may flash Both conditions represent the same symptom For the location of server LEDs and information on their statuses see the server documentation on the HP website http www hp com support Symptoms The server does not power on The system power LED is off or amber The external health LED is red flashing red amber or flashing amber The internal health LED is red flashing red amber or flashing amber...

Page 28: ...Diagnostic flowcharts 28 ...

Page 29: ...ass server blade power on problems flowchart c Class server blade power on problems flowchart For the location of server LEDs and information on their statuses see the server documentation on the HP website http www hp com support ...

Page 30: ...ver does not power on The system power LED is off or amber The health LED is red or amber Possible causes Improperly seated or faulty power supply Loose or faulty power cord Power source problem Improperly seated component or interlock problem ...

Page 31: ...oms Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 32: ...Diagnostic flowcharts 32 Server and p Class server blade POST problems flowchart ...

Page 33: ...Class server blade POST problems flowchart Operating system boot problems flowchart Symptoms Server does not boot a previously installed OS Server does not boot SmartStart Possible causes Corrupted OS Hard drive subsystem problem ...

Page 34: ...are two ways to use SmartStart when diagnosing OS boot problems on a server blade Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade Use a local I O cable and drive to connect to the server blade and then restart the server blade ...

Page 35: ...seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Server and p Class server blade fault indications flowchart Some servers have an internal health LED and an external health LED while other servers have a single system health LED The system health LED provides the same functionality as the two separate internal and e...

Page 36: ...Diagnostic flowcharts 36 For the location of server LEDs and information on their statuses see the server documentation on the HP website http www hp com support ...

Page 37: ...Diagnostic flowcharts 37 c Class server blade fault indications flowchart ...

Page 38: ...h a known functional power cord to be sure it is not faulty 4 Replace the power strip with a known functional power strip to be sure it is not faulty 5 Have a qualified electrician check the line voltage to be sure it meets the required specifications 6 Be sure the proper circuit breaker is in the On position 7 If group power capping is supported on the server be sure there is sufficient power all...

Page 39: ...eded If this occurs repeatedly contact an authorized service provider 7 Check the UPS LEDs to be sure a battery or site wiring problem has not occurred See the UPS documentation 8 If the UPS sleep mode is initiated disable sleep mode for proper operation The UPS sleep mode can be turned off through the configuration mode on the front panel 9 Change the battery to be sure damage was not caused by e...

Page 40: ...mation see the server documentation 7 Be sure other components were not accidentally unseated during the installation of the new hardware component 8 Be sure all necessary software updates such as device drivers ROM updates and patches are installed and current and the correct version for the hardware is installed For example if you are using a Smart Array controller you need the latest Smart Arra...

Page 41: ...nded guidelines can cause damage to the system board requiring replacement of the system board o If the system fails in this minimum configuration one of the primary components has failed If you have already verified that the processor PPM power supply and memory are working before getting to this point replace the system board If not be sure each of those components is working o If the system boo...

Page 42: ...attery packs are a consumable material After 3 years of service batteries may not provide predictable data retention times If a battery fails completely the HP Smart Array controller detects this condition and automatically restricts write cache functions to protect user data To help ensure uninterrupted performance levels HP recommends replacing battery packs at 3 year intervals In NiMH batteries...

Page 43: ...d as required 3 Be sure the cables are working properly Replace with known functional cables to test whether the original cables were faulty 4 Be sure the correct current driver is installed Diskette drive problems Diskette drive light stays on Action 1 Be sure no loose connections on page 19 exist 2 Be sure the diskette is not damaged Run the diskette utility on the diskette CHKDSK on some system...

Page 44: ...ault LED is flashing replace the hard drive See the server maintenance and service guide If the drive fault LED is not flashing and the operating system supports HP Insight Diagnostics version 7 40 or later HP Insight Diagnostics on page 76 perform the following a Run the Smart Array SCSI Diagnosis feature on page 76 b Perform the actions recommended by the diagnosis report c If the issue is still...

Page 45: ...ls Action 1 Be sure no loose connections on page 19 exist 2 Be sure no device conflict exists 3 Be sure the hard drive is cabled properly and terminated if necessary 4 Be sure the hard drive data cable is working by replacing it with a known functional cable 5 Be sure the access panel is installed properly when the server is operating Drives may overheat and cause sluggish response or drive failur...

Page 46: ... sure that the drive is the same type and of the same or larger capacity than the original drive Data is inaccessible Action 1 Be sure the files are not corrupt Run the repair utility for the operating system 2 Be sure no viruses exist on the server Run a current version of a virus scan utility 3 When a TPM is installed and is being used with BitLocker be sure the TPM is enabled in RBSU HP ROM Bas...

Page 47: ... to components Refer to the server documentation for further requirements 4 Be sure no POST error messages POST error messages and beep codes on page 116 are displayed while booting the server that indicate temperature violation or fan failure information Refer to the server documentation for the temperature requirements for the server 5 Access the IML to see if any event list error messages on pa...

Page 48: ...y rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardwa...

Page 49: ...red properly Refer to the application documentation to determine the memory configuration requirements 2 Be sure no operating system errors are indicated 3 Be sure a memory count error Memory count error exists on page 49 did not occur Refer to the message displaying memory count during POST Memory count error exists Possible Cause The memory modules are not installed correctly Action 1 Be sure th...

Page 50: ... Integrated Management Log IML Possible cause The server is an HP ProLiant G6 server with 5500 series Xeon processors installed The DIMMs are not installed according to the server requirements Action Be sure the memory is the correct type for the server and is installed according to the server requirements Do not mix Unbuffered and Registered PC3 DIMMs Populate DIMM slots for a processor only if t...

Page 51: ...ssor stepping core speeds or cache sizes if this is not supported on the server For more information see the server documentation CAUTION Removal of some processors and heatsinks require special considerations for replacement while other processors and heatsinks are integrated and cannot be reused once separated For specific instructions for the server you are troubleshooting refer to processor in...

Page 52: ...ebsite http www hp com support tapetools For more information about common tasks see the HP website http www hp com support lttfaq Stuck tape issue Action 1 Manually press the Eject button Allow up to 10 minutes for the tape to rewind and eject 2 Perform a forced eject a Press and hold the Eject button for at least 10 seconds b Allow up to 10 minutes for the tape to rewind and eject The green Read...

Page 53: ... health section o Look for issues in the drive health section 3 Run the Media Assessment Test in HP StorageWorks Library and Tape Tools 4 Check for media damage o Incorrect label placement o Broken missing or loose leader pin o Damaged cartridge seam o Usage in incorrect environment 5 Check if the Tape Error LED is flashing a Reload the suspect tape If the Tape Error LED stops flashing the problem...

Page 54: ...he specific area perform each of the following actions Restart the server after each action to see if the problem has been corrected Reseat all I O expansion boards Be sure no loose connections on page 19 exist in the rest of the server particularly with the cables that connect to the system board Be sure no foreign material exists such as screws bits or slot bracket blanks that may be short circu...

Page 55: ...e the slot has power by checking the power LED on the slot if applicable Refer to the server documentation 10 Be sure the server and the OS support the video expansion board Monitor does not function properly with energy saver features Action Be sure the monitor supports energy saver features and if it does not disable the features Video colors are wrong Action Be sure the 15 pin VGA cable is secu...

Page 56: ...s Printer does not print Action 1 Be sure the printer is powered up and online 2 Be sure no loose connections on page 19 exist 3 Be sure the correct printer drivers are installed Printer output is garbled Action Be sure the correct printer drivers are installed Cable problems Drive errors retries timeouts and unwarranted drive failures when using an older Mini SAS cable Action The Mini SAS connect...

Page 57: ...fer to the HP website http www hp com for a complete list of AT commands AT commands are not visible Action Set the echo command to On using the AT command ATE Data is displayed as garbled characters after the connection is established Action 1 Be sure both modems have the same settings including speed data parity and stop bits 2 Be sure the software is set for the correct terminal emulation a Rec...

Page 58: ...tring is AT F C1 D2 K3 Connection errors are occurring Action 1 Check the maximum baud rate for the modem to which you are connecting and then change the baud rate to match 2 If the line you are accessing requires error control to be turned off do so using the AT command AT Q6 C0 3 Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poo...

Page 59: ...er to the server and operating system documentation 6 Be sure the controller is enabled in RBSU 7 Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable 8 Be sure the server ROM is up to date 9 Be sure the controller drivers are up to date 10 Be sure a valid IP address is assigned to the controller and that the configuration settings are correct 11 Run Insight Di...

Page 60: ... to be sure the correct drivers are installed 5 Refer to the operating system documentation to be sure that the driver parameters match the configuration of the network controller Problems are occurring with the network interconnect blades Action Be sure the network interconnect blades are properly seated and connected Expansion board problems System requests recovery method during expansion board...

Page 61: ...ks up Action Scan for viruses with an updated virus scan utility General protection fault occurs A general protection fault or general protection error occurs when the Microsoft operating system terminates suddenly with an error including but not limited to Miscalculating the amount of RAM needed for an allocation Transferring execution to a segment that is not executable Writing to a read only or...

Page 62: ...el dual core processors installed Action Microsoft Windows Server 2003 based media System may hang during installation or during boot Windows Server 2003 SP1 Slipstream does not exhibit this issue If SP1 Slipstream media is not available the base media installation can be performed using one of the following methods o Install the OS with only one or two processor s o Disable Hyper Threading in RBS...

Page 63: ...erver has adequate resources processor speed hard drive space and memory for the software 3 Be sure the server ROM is current and the configuration is correct 4 Be sure you have printed records of all troubleshooting information you have collected to this point 5 Be sure you have two good backups before you start Test the backups using a backup utility 6 Check the operating system and application ...

Page 64: ...e caused the problem 5 Scan the server for viruses with an updated virus scan utility Errors occur after a software setting is changed Action Check the system logs to determine what changes were made and then change settings to the original configuration Errors occur after the system software is changed Action Change settings to the original configuration If more than one setting was changed chang...

Page 65: ...splayed and the program exits Correct the syntax and then restart the process Access denied on target computer If you specify a networked target computer for which you do not have administrative privileges an error message is displayed describing the problem and then the program exits Obtain administrative privileges for the target computer and then restart the process Be sure the remote registry ...

Page 66: ...requests the recovery method selected when BitLocker was configured Failure to provide the correct recovery password or passwords results in loss of access to all encrypted data If BitLocker is configured to measure option ROMs you must follow the firmware upgrade steps in Updating firmware on page 83 BitLocker can be configured to measure the following option ROMs iLO 2 NIC Smart Array storage St...

Page 67: ... the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power down the server 2 Remove the server 3 Remove the access panel 4 Change positions 1 5 and 6 of the system maintenance switch to on 5 Install the access panel 6 Install the server in the enclosure and po...

Page 68: ...ant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLia...

Page 69: ...Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the po...

Page 70: ...BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory Advanced ECC Mode Provides memory protection beyond Standard E...

Page 71: ...he Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Diagnostics tasks The ACU Diagnostics feature replaces the Array Diagnostic Utility supported by SmartStart v8 20 and earlier For each controller or for all of them you can select the following tasks View Diagnostic Report ACU generates and displays the diagnostic report Ge...

Page 72: ...t ID on an HP ProLiant G4 or G5 server use the following procedure After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during t...

Page 73: ...ophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availabilit...

Page 74: ... through a web browser and SNMP alerting For more information about iLO or iLO 2 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the iLO or iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Integrated Lights Out 3 technology The iLO 3 subsystem is a standard component of selected ProLiant servers that pro...

Page 75: ...ge 68 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side ...

Page 76: ...e non intrusive system level checks to diagnose Smart Array SCSI hard drives Diagnosis supports SCSI SATA and SAS hard drives that are attached to a Smart Array controller and configured as part of a logical volume Diagnosis is not component testing but is a combination of drive history and controller error status Diagnosis assists in confirming hardware status and is faster than offline testing U...

Page 77: ...of the following array diagnostic methods For servers that support SmartStart 8 25 or later array diagnostic capability is part of the ACU software For more information see Array configuration utility on page 71 For servers that support SmartStart 8 2 or earlier the Array Diagnostic Utility is a separate utility The HP Array Diagnostics Utility is a web based application that creates a report of a...

Page 78: ...system current Drivers IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart supported OS use the SmartStart software on page 68 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the Sma...

Page 79: ...d options powered by HP Smart Update Manager on page 79 The Smart Update Firmware DVD combines the following resources on a single DVD Firmware Maintenance CD HP BladeSystem Firmware Deployment Tool FDT The HP BladeSystem online firmware bundles The ProLiant BladeSystem Release Sets Offline automatic mode for HP ProLiant BL DL ML and 100 Series servers Firmware deployment support for HP ProLiant 1...

Page 80: ... Novell Netware and Linux operating systems IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com support Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only t...

Page 81: ...es Correct problems in a previous firmware version Without the correct firmware version the server and hardware options may not function properly Types of ROM Types of ROMs include System ROM on page 81 Option ROMs on page 82 System ROM All ProLiant servers have a system ROM A system reboot is required for a ROM upgrade to take effect For disaster recovery or ROM downgrade purposes backups of the ...

Page 82: ...deo support exists during this process the server emits a series of beeps at completion Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory CPQSYSTEM FWBACKUP SYSTEM For additional information see the HP Online ROM Flash User Guide on the HP website http www hp com support smartstart documentation Option ROMs Smart Components f...

Page 83: ...rt Update Manager on page 79 For manual firmware updates download the current firmware from the HP website http www hp com support ROMPaq utility diskette or USB drive key The bootable ROMPaq diskette or USB drive key contains all the necessary system files option ROM image files and the configuration files required to upgrade the ROM firmware This procedure is most effective when flashing the ROM...

Page 84: ...art Update Manager deployment The HP Smart Update Manager utility is available on the HP ProLiant Firmware Maintenance CD or DVD HP Smart Update Firmware DVD and the HP website http www hp com support For more information see HP Smart Update Manager on page 79 Offline deployment To deploy components in an offline manner 1 Boot the server from the Firmware Maintenance CD or DVD Smart Update Firmwar...

Page 85: ...ated 5 Select and install the preferred components For more information see the HP Smart Update Manager User Guide on the HP website http www hp com support HP_Smart_Update_Manager_UG_en ROM Update Utility The ROM update utility is being replaced by the HP Smart Update Manager on page 79 The ROM Update Utility is offline ROM flash technology To access the ROM Update Utility 1 Boot the server from ...

Page 86: ...B diskette drive Systems ROMPaq USB Key in diskette format A systems ROMPaq USB key in diskette format is a USB drive key formatted as a diskette drive with the ROMPaq utility For information on how to create a systems ROMPaq USB key in diskette format see System ROMPaq Firmware Upgrade Utility on page 84 Updating system ROM after removing the processor If the Unsupported Processor Detected messag...

Page 87: ...hite papers contain in depth details and procedures Topics include HP products HP technology OS networking products and performance Refer to one of the following websites HP Business Support Center http www hp com go bizsupport HP Industry Standard Server Technology Papers http h18004 www1 hp com products servers technology whitepapers index html Service notifications advisories and notices To vie...

Page 88: ...ditional product information Refer to product information on the HP Servers website http www hp com country us eng prodserv servers html Registering the server To register the server refer to the HP Registration website http register hp com Overview of server features and installation instructions Refer to the server user guide on the Documentation CD or on the HP Business Support Center website h...

Page 89: ...ion instructions and board layouts Refer to the hood labels and the server user guide The hood labels are inside the access panels of the server and the server user guide is available in the following locations Documentation CD that ships with the server HP Business Support Center website http www hp com go bizsupport HP Technical Documentation website http www docs hp com External cabling informa...

Page 90: ...the SmartStart installation poster if the server supports SmartStart in the HP ProLiant Essentials Foundation Pack Installation and configuration information for the server setup software Refer to the server user guide on the Documentation CD the server installation poster shipped with the server and the SmartStart installation poster if the server supports SmartStart in the HP ProLiant Essentials...

Page 91: ...Guide on the Management CD or the HP website http www hp com go hpsim Fault tolerance security care and maintenance configuration and setup Refer to the server documentation available in the following locations Documentation CD that ships with the server HP Business Support Center website http www hp com go bizsupport HP Technical Documentation website http www docs hp com ...

Page 92: ...celerator board Action Install an array accelerator board on an array controller If an array accelerator board is installed check for proper seating on the array controller board Accelerator Error Log Description List of the last 32 parity errors on transfers to or from the memory on the array accelerator board Displays starting memory address transfer count and operation read and write Action If ...

Page 93: ... drives Posted writes operations are restored Accelerator Status Dirty Data Detected Unable to write dirty data to drives Description At least one cache line contains dirty data that the controller has been unable to flush write to the drives This problem usually occurs when a problem with the drive or drives occurs Action Resolve the problem with the drive or drives The controller can then write ...

Page 94: ...board has been permanently disabled It will remain disabled until it is reinitialized using ACU Action Check the Disable Code field Run ACU Array Configuration Utility on page 71 to reinitialize the array accelerator board Accelerator Status Possible Data Loss in Cache Description Possible data loss was detected during power up due to all batteries being below sufficient voltage level and no prese...

Page 95: ...f the batteries do not recharge within 36 powered on hours Board in Use by Expand Operation Description Array accelerator memory is in use by a capacity expansion or RAID migration Action The array accelerator is automatically re enabled for caching when the capacity expansion or RAID operation completes Board not Attached Description An array controller is configured for use with array accelerato...

Page 96: ...tup utility to configure the NVRAM Controller Firmware Needs Upgrading Description Controller firmware is below the latest recommended version Action Update the controller to the latest firmware version Firmware maintenance on page 81 Controller is Located in Special Video Slot Description Controller is installed in the slot for special video control signals If the controller is used in this slot ...

Page 97: ...ware Needs Upgrading Description Firmware on this physical drive is below the latest recommended version Action Update the drive to the latest firmware version Firmware maintenance on page 81 Drive Bay X has Insufficient Capacity for its Configuration Description Drive has insufficient capacity to be used in this logical drive configuration Action Replace this drive with a larger capacity drive Dr...

Page 98: ...ing down any external drive enclosures Drive Bay X is Failed Description The indicated physical drive has failed Action 1 Check for loose cable connections Loose connections on page 19 2 If cable connectors are secure replace the drive Drive Bay X is Undergoing Drive Recovery Description This drive is being rebuilt from the corresponding mirror or parity data Action No action is required Drive Bay...

Page 99: ...ive X Indicates Position Y Description Message indicates a designated physical drive which seems to be scrambled or in a drive bay other than the one for which it was originally configured Action 1 Examine the graphical drive representation on ADU Array diagnostic software on page 77 to determine proper drive locations 2 Power down the server 3 Remove drive X and place it in drive position Y 4 Rea...

Page 100: ... Sufficient Voltage Description The operation of the array accelerator board has been disabled due to less than 75 of the battery packs being at the sufficient voltage level Action Replace the array accelerator board if the batteries do not recharge within 36 powered on hours Less Than 75 of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage Description Battery pack on the arra...

Page 101: ...drives after the system is powered down or if a loose cable or malfunction prevents the drives from spinning up Action If a drive or enclosure has been removed or disconnected do the following 1 Power down the server 2 Check cabling 3 Power up the server and storage enclosure at the same time If drives are failed or purposely removed while the system is off 1 Reboot the server 2 When prompted duri...

Page 102: ...e has been removed or disconnected do the following 1 Power down the server 2 Check cabling 3 Power up the server and storage enclosure at the same time If drives are failed or purposely removed while the system is off 1 Reboot the server 2 When prompted during POST press F2 to fail the missing drives Mirror Data Miscompare Description Data was found at reset initialization in the posted write mem...

Page 103: ...cked down Action If you select the reduced power mode in RBSU the processor are displayed as their reduced speed during POST This message indicates that the RBSU reduced power mode has been enabled and also indicates the maximum speed for the installed processors Processor Not Started Processor Stalled Description If processor fails to launch or fails after being launched but before completing its...

Page 104: ...ondition that caused the error if possible or replace the drive SCSI Port X Drive ID Y Firmware Needs Upgrading Description Drive firmware may cause problems and should be upgraded Action Update the drive to the latest firmware version Firmware maintenance on page 81 SCSI Port X Drive ID Y Has Exceeded the Following Threshold s Description The monitor and performance threshold for this drive has b...

Page 105: ...tunity Refer to the server documentation for drive replacement information before performing this operation SCSI Port X Drive ID Y S M A R T Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data SOLUTION Please replace this drive when conditions permit Description A predictive failure warning for this hard drive has been generated indicating a drive failure is immi...

Page 106: ...en Action Be sure the side panel of the storage unit is securely closed Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure SOLUTION Replace the power supply Description A power supply in the external storage unit has failed Action Replace the power supply Storage Enclosure on SCSI Bus X Indicated an Overheated Condition SOLUTION Make sure all cooling fans are operating properly Also ...

Page 107: ...ion error detected A configured array of drives was moved from another controller that supported more drives than this controller supports SOLUTION Upgrade the firmware on this controller If this doesn t solve the problem then power down system and move the drives back to the original controller Description You have exceeded the maximum number of drives supported for this controller and the connec...

Page 108: ...fer to the server documentation for supported configurations and cabling guidelines 2 Restore to the original configuration Swapped cables or configuration error detected The configuration information on the attached drives is not backward compatible with this controller s firmware SOLUTION Upgrade the firmware on this controller If this doesn t solve the problem then power down system then move d...

Page 109: ...other controller If both controllers give POST messages in one slot but not the other it is a system board problem If one of the controllers gives POST messages and the other controller does not replace the controller that is giving the POST messages Contact an authorized service provider for any warranty replacements The Redundant Controllers Installed are not the Same Model SOLUTION Power down t...

Page 110: ...y error messages displayed by the controller If this does not solve the problem contact an HP authorized service provider Contacting HP technical support or an authorized reseller on page 177 Unknown Disable Code Description A code was returned from the array accelerator board that ADU does not recognize Action Obtain the latest version of ADU Array diagnostic software on page 77 Unrecoverable Rea...

Page 111: ...ects that NVRAM is corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM WARNING Resetting Corrupted System Environment Description This informational message is displayed when the System Environment Variables are corrupted The default values are restored This message does not display if a use...

Page 112: ... list of all ADU Array diagnostic software on page 77 error messages ADU is being replaced by the ACU diagnostics feature Diagnostics tasks on page 71 If the following versions are installed on the server see the messages in this section ADU version 8 0 through ADU version 8 25 ACU diagnostics 8 28 and later Array Accelerator The batteries were hot removed Action Replace the batteries Array Accele...

Page 113: ...ion Upgrade the HBA If the problem persists contact HP support Contacting HP on page 177 Drive Offline due to Erase Operation The logical drive is offline from having an erase in progress Action No action is required The logical drive will be offline temporarily Logical drive migrate and extend operations are not possible while the erase operation is in progress Drive Offline due to Erase Operatio...

Page 114: ...he performance of the logical drive will improve Action No action is required Logical drive state The current array controller is performing capacity expansion extension or migration on this logical drive Action No action is required Further configuration is disabled until the process completes Logical drive state The logical drive is disabled from a SCSI ID conflict Action Check all SCSI componen...

Page 115: ...ccessfully restored A system restart is needed Action Restart the server NVRAM Error Bootstrap NVRAM image failed checksum test and could not be restored This error may or may not be recoverable A firmware update might be able to correct the error Action Update the controller firmware If the update fails contact HP support Contacting HP on page 177 Physical Drive State The data on the physical dri...

Page 116: ... configuration Action To correctly connect the cables to the storage system see the product user guide POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all messages generated by ProLiant servers Some messages are informational only and do not indicate any error A server generates only the codes that are applicable to its co...

Page 117: ...None Advanced Memory Protection mode Multi board mirrored memory with Advanced ECC Xxxx MB System memory and xxxx MB memory reserved for Mirroring Audible Beeps None Possible Cause This message indicates Mirrored Memory is enabled and indicates the amount of memory reserved for this feature Action None Advanced Memory Protection mode RAID memory with Advanced ECC Xxxx MB System memory and xxxx MB ...

Page 118: ...MA controller has experienced a critical error that has caused an NMI Action Run Insight Diagnostics HP Insight Diagnostics on page 76 and replace failed components as indicated Fatal Express Port Error Audible Beeps None Possible Cause A PCI Express port has experienced a fatal error that caused an NMI Action Run Insight Diagnostics HP Insight Diagnostics on page 76 and replace the failed PCI Exp...

Page 119: ...rogrammed Action Replace the physical ROM part Fibre Channel Mezzanine Balcony Not Supported Audible Beeps 2 short Description The Fibre Channel adapter is not supported on the server Action Install the supported Fibre Channel adapter High Temperature Condition detected by Processor X Audible Beeps None Possible Cause Ambient temperature exceeds recommended levels fan solution is insufficient or f...

Page 120: ...Ms Invalid memory types were found on the same node Please check DIMM compatibility Some DIMMs may not be used Description Invalid or mixed memory types were detected during POST Action Use only supported DIMM pairs when populating memory sockets Refer to the applicable server user guide memory requirements Invalid Password System Halted Audible Beeps None Possible Cause An invalid password was en...

Page 121: ...ported power supply configurations see the server documentation on the HP website http www hp com support Mixed processor speeds detected Please make sure that all processors are the same speed System Halted Audible Beeps 1 long 1 short Description Mixed processor speeds are not supported Action Refer to the server documentation for supported processors Be sure that all installed processors are th...

Page 122: ... Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If the failure reoccurs replace the keyboard Parity Check 2 System DIMM Memory Audible Beeps None Possible Cause An uncorrectable error memory event occurred in a memory DIMM Action Run Insight Diagnostics HP Insight Diagnostics on page 76 to identify failed DIMMs Then use the DIMM LEDs to identify fa...

Page 123: ...tem board See the server documentation for supported processors If the processor is supported remove the processor update the system to latest ROM and then reinstall the processor Redundant ROM Detected This system contains a valid backup system ROM Audible Beeps None Possible Cause The system recognizes both the system ROM and redundant ROM as valid This is not an error Action None REDUNDANT ROM ...

Page 124: ...ible Beeps None Possible Cause Unsupported DIMMs are installed that do not contain a temperature sensor All supported DIMMs for this platform include internal temperature sensors Action See the server documentation for supported DIMMs Install only DIMMs supported by the server This system only supports 667 MHz Front Side Bus Speed Processors One or more 800 MHz Front Side Bus Speed Processors have...

Page 125: ...he server documentation for supported processors If a ROM version exists that supports the processor 1 Power down the server 2 Insert a Systems ROMPAQ diskette containing the latest ROM version 3 Boot the system to flash the system to the latest ROM version Allow 15 minutes for the process to complete Successful completion is indicated by a series of beeps of increasing pitch USB Tape based One bu...

Page 126: ...2 firmware is not responding The iLO 2 firmware may be corrupt Action If the iLO 2 firmware is corrupt update the iLO 2 firmware using the Firmware Maintenance CD WARNING iLO 3 not responding System health monitoring has been disabled Audible Beeps None Possible Cause The iLO 3 firmware is not responding The iLO 3 firmware may be corrupt Action If the iLO 3 firmware is corrupt update the iLO 3 fir...

Page 127: ...t Diagnostics HP Insight Diagnostics on page 76 and replace failed components as indicated 101 Option ROM Checksum Error An add in card in your system is not working correctly If you have recently added new hardware remove it and see if the problem remains If this message goes away after you remove your new hardware there may be a problem with the add in card Audible Beeps 1 long 1 short Possible ...

Page 128: ... contact HP Technical Support Contacting HP on page 177 before proceeding Action Contact an authorized service provider for system board replacement 102 System Board Failure Timer Test Failed Audible Beeps None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system boa...

Page 129: ...Action Run the server setup utility and correct the time or date 172 1 Configuration Non volatile Memory Invalid Audible Beeps None Possible Cause Nonvolatile configuration corrupted Action Run the server setup utility and correct the configuration 180 Log Reinitialized Audible Beeps None Possible Cause The IML Integrated Management Log on page 77 has been reinitialized due to corruption of the lo...

Page 130: ...were not installed in the proper order Action Do one of the following Install a valid FBDIMM pair if the system does not support single channel memory mode Remove and install FBDIMMs in the proper order 207 Invalid Memory Configuration DIMMs Must be Installed Sequentially Audible Beeps 1 long 1 short Possible Cause Installed DIMMs are not sequentially ordered Action Reinstall DIMMs in proper order...

Page 131: ...ted DIMM in Bank X Audible Beeps 1 long 1 short Possible Cause One of the DIMMs in bank X is of an unsupported type Action Install supported DIMMs to fill the bank 207 Invalid Memory Configuration Single channel memory mode supports a single DIMM installed in DIMM socket 1 Please remove all other DIMMs or install memory in valid pairs System Halted Audible Beeps 1 long 1 short Possible Cause DIMMs...

Page 132: ...d Memory Configuration Boards must be installed sequentially Audible Beeps 1 long 1 short Possible Cause Memory boards are not installed sequentially Action Install or reinstall memory boards sequentially 209 Invalid Lockstep memory configuration Audible Beeps 1 long 1 short Possible Cause The memory is not installed properly to support Lockstep mode Action See the server documentation for support...

Page 133: ... Diagnostics on page 76 CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 17 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board 2 Replace failed components as indicated 214 Processor PPM Failed Module X Audibl...

Page 134: ...efore proceeding 2 Run Insight Diagnostics HP Insight Diagnostics on page 76 and replace failed components as indicated 304 Keyboard or System Unit Error Audible Beeps None Possible Cause Keyboard keyboard cable mouse controller or system board failure Action 1 Be sure the keyboard and mouse are connected CAUTION Only authorized technicians trained by HP should attempt to remove the system board I...

Page 135: ...ly resolve the resource conflict 3 Run Insight Diagnostics HP Insight Diagnostics on page 76 and replace failed components as indicated 600 Series 601 Diskette Controller Error Audible Beeps None Possible Cause Diskette controller circuitry failure occurred Action 1 Be sure the diskette drive cables are connected 2 Replace the diskette drive the cable or both 3 Run Insight Diagnostics HP Insight D...

Page 136: ...ict Audible Beeps 2 short Possible Cause Both external and internal serial ports are assigned to COM X Action Run the server setup utility and correct the configuration 1600 Series 1609 The server may have a failed system battery Some configuration settings may have been lost and restored to defaults Refer to server documentation for more information If you have just replaced the system battery di...

Page 137: ...website http www hp com support 1611 CPU Zone Fan Assembly Failure Detected Either the Assembly is not installed or multiple fans have failed in the CPU zone Audible Beeps None Possible Cause Required fans are missing or not spinning Action 1 Check the fans to be sure they are installed and working 2 Be sure the assembly is properly connected and each fan is properly seated 3 If the problem persis...

Page 138: ...Present Fan Zone CPU Audible Beeps 2 short Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected if applicable and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Not Present Fan Zone I O Audible Beeps 2 short Possible Cause Required fan is not installed or...

Page 139: ...one Possible Cause A redundant fan is not spinning Action Replace the failed fan 1612 Primary Power Supply Failure Audible Beeps 2 short Possible Cause Primary power supply has failed Action Replace power supply 1615 Power Supply Configuration Error Audible Beeps None Possible Cause The server configuration requires an additional power supply A moving bar is displayed indicating that the system is...

Page 140: ...perating system currently running does not support virtual DMA service Action Load or update the SCSI device driver appropriate for the operating system 1706 Smart Array Controller Extended BIOS Data Area Memory Corrupted Int 13h BIOS Cannot Continue System Halted Audible Beeps None Possible Cause An application has overwritten memory reserved by the Smart Array controller Action If this occurs wh...

Page 141: ...ot X Drive Array Stripe size too large for RAID 5 6 logical drive s This configuration is not recommended due to transfer buffer usage Consider migrating to lower stripe size via Array Configuration Utility Audible Beeps None Possible Cause This configuration is not recommended because of controller memory requirements Action Perform RAID migration to lower stripe size using the Array Configuratio...

Page 142: ... Possible Cause The memory is beginning to fail Action If this error persists replace the controller 1716 Slot X Drive Array Controller Unrecoverable Media Errors Detected on Drives Errors will be fixed automatically when these sectors are overwritten Backup and restore recommended Audible Beeps None Possible Cause A media error is detected on a drive and cannot be corrected because of degraded fa...

Page 143: ...re condition is detected It may fail at some time in the future Action If this drive is part of a non fault tolerant configuration back up all data before replacing the drive and restore all data afterward If this drive is part of a fault tolerant configuration do not replace this drive unless all other drives in the array are online 1720 S M A R T Hard Drive Detects Imminent Failure Audible Beeps...

Page 144: ...ontroller 1726 Slot X Drive Array Array Accelerator Memory Size Change Detected Array Accelerator configuration has automatically been updated Audible Beeps None Possible Cause The array accelerator configuration has been updated automatically due to replacement of the array accelerator or controller with one having different cache memory size Action Run the ACU Array Configuration Utility on page...

Page 145: ...e installed Audible Beeps None Possible Cause Battery packs are detached from the controller or have failed Action Check the battery pack to be sure the connection is secure If the condition persists then install a replacement battery pack 1733 Slot X Drive Array Storage Enclosure Firmware Upgrade Problem Detected Port x box y Enclosure firmware upgrade needed run Flash Components Port x box y Una...

Page 146: ...security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is n...

Page 147: ...ide 1742 Slot X Drive Array Previously Ejected Drive s Detected Select F1 to continue ignoring these physical drives Select F2 to add these physical logical drive s to this controller Audible Beeps None Possible Cause The system detects that the drives are still present during POST and that the user previously requested the drives to be removed from the controller configuration information Action ...

Page 148: ...the attached drive enclosure Action Upgrade the controller or detach the expander based storage connections 1747 Slot X Drive Array Unsupported Array Configuration Detected Followed by one of many possible reasons including the following More logical drives are configured than this controller can support when the memory module is detached One or more logical drives are configured in positions that...

Page 149: ...ntroller model Audible Beeps None Possible Cause RAID ADG configured by ADG is not supported on this controller model Action Replace the controller with a model that supports RAID ADG 1754 Slot X Drive Array One or more RAID levels are configured but are not supported due to controller model or an inactive missing license key Please re attach drives to original controller or enter license key Audi...

Page 150: ...c data recovery has been completed Audible Beeps None Possible Cause The capacity expansion process has been temporarily disabled Action Follow the action that is displayed onscreen to resume the capacity expansion process 1768 Slot X Drive Array Resuming Logical Drive Expansion Process Audible Beeps None Possible Cause Power was lost while a logical expansion operation was performed A controller ...

Page 151: ...data has been lost 1775 Slot X Drive Array ProLiant Storage System Not Responding SCSI Port Y Check storage system power switch and cables Turn the system power off while checking the ProLiant power and cable connections then turn the system power back on to retry Audible Beeps None Possible Cause Storage system problem detected A SCSI enclosure seems to be connected to the specified SCSI bus but ...

Page 152: ...rt until connection is removed from one of the ports Audible Beeps None Action For cable configuration information refer to the controller documentation 1776 Drive Array Reports Improper SCSI Port 1 Cabling Audible Beeps None Possible Cause The integrated array enabler board failed The I O board drive backplane fan board or drive backplane failed Action 1 Replace the integrated array enabler board...

Page 153: ...st the diagrams in the HP Smart Array Controller User Guide b If the routing is correct replace cables on the specified port until the POST error message is eliminated 1778 Drive Array Resuming Automatic Data Recovery Process Audible Beeps None Possible Cause A controller reset or power cycle occurred while Automatic Data Recovery was in progress Action No action is required 1779 Slot X Drive Arra...

Page 154: ...sitions appear to have changed Run Drive Array Advanced Diagnostics if previous positions are unknown Then turn system power OFF and move drives to their original positions 4 Configuration information indicates drive positions beyond the capability of this controller This may be due to drive movement from a controller that supports more drives than the current controller 5 Configuration informatio...

Page 155: ...e failed drive and press the F1 key to rebuild the array If the drive rebuild is not successful or is aborted because the system rebooted before the rebuild of the drive completed another version of the 1786 POST error message will be displayed Refer to the following message 1786 Slot 1 Drive Array Recovery Needed Automatic Data Recovery Previously Aborted The following SCSI drive s need Automatic...

Page 156: ...ed SCSI Port y SCSI ID z Select F1 to continue drive array will remain disabled Select F2 to reset configuration all data will be lost Audible Beeps None Possible Cause Replacement drives may have been installed in the wrong drive bays A bad power cable connection to the drive noise on the data cable or defective SCSI cable exists Action If replacement drives are installed in the wrong bays proper...

Page 157: ...tically be written to drive array Audible Beeps None Possible Cause Power was interrupted while data was in the array accelerator memory Power was then restored within several days and the data in the array accelerator was flushed to the drive array Action No action is required No data has been lost Perform orderly system shutdowns to avoid leaving data in the array accelerator 1793 Drive Array Ar...

Page 158: ...e Array Array Accelerator Read Error Occurred Data in Array Accelerator has been lost Array Accelerator is disabled Audible Beeps None Possible Cause Hard parity error detected while reading data from posted writes memory Action Replace the array accelerator daughter board 1798 Drive Array Array Accelerator Self Test Error Occurred Array Accelerator is disabled Audible Beeps None Possible Cause Ar...

Page 159: ...rmation for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server NOTE The error messages in this section may be worded slightly different than as displayed by the server A CPU Power Module System Board Socket X A CPU Power Mo...

Page 160: ...ating system documentation Corrected Memory Error Threshold Passed Slot X Memory Module Y Corrected Memory Error Threshold Passed System Memory Corrected Memory Error Threshold Passed Memory Module Unknown Event Type Correctable error threshold exceeded Action Continue normal operation and then replace the memory module during the next scheduled maintenance to ensure reliable operation EISA Expans...

Page 161: ...low the guidelines provided in Performing processor procedures in the troubleshooting process on page 17 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Replace the processor Real Time Clock Battery Failing Event Type System configuration battery low Action Replace the system configuration battery System AC Power Overload ...

Page 162: ...If you believe the system board requires replacement contact HP Technical Support Contacting HP on page 177 before proceeding Action Replace the board on which the processor is installed Uncorrectable Memory Error Slot X Memory Module Y Uncorrectable Memory Error System Memory Uncorrectable Memory Error Memory Module Unknown Event Type Uncorrectable error Action Replace the memory module If the pr...

Page 163: ...or codes LED code 9 1 9 2 9 3 9 4 9 5 9 6 9 7 9 8 9 9 9 10 9 11 or 9 12 Location Server blade management module Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Press the server blade management module reset button 2 Replace the server blade management module Server blade management module signal backplane error codes LED code 10 1 10 2 or 10 3 Location...

Page 164: ...ress the server blade management module reset button 2 Reseat the interconnect device For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info 3 Replace the interconnect device For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products ser...

Page 165: ...e http www hp com products servers proliant bl p class info 3 Replace the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Interconnect Module B 10 Connector Error Code LED code 16 1 or 16 2 Location Interconnect module side B 10 connector Action Perform the following steps...

Page 166: ... 1 1 or 1 2 Power Supply Slot 2 2 1 or 2 2 Power Supply Slot 3 3 1 or 3 2 Power Supply Slot 4 4 1 or 4 2 Power Supply Slot 5 5 1 or 5 2 Power Supply Slot 6 6 1 or 6 2 Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Reseat the power supply For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com pr...

Page 167: ...odes in this format indicate memory related errors See Memory related port 85 codes on page 168 for more information 6xh Port 85 codes in this format indicate expansion board related errors See Expansion board related port 85 codes on page 169 for more information All other codes including 00h 01h and 5xh Port 85 codes in this range cover several areas See the section Miscellaneous port 85 codes o...

Page 168: ...cessors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 17 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board 4 Reseat the remaining processors rebooting after each installation to identify any failed processors IMPORTANT Populate the processors in the follow...

Page 169: ...er each installation to isolate any failed memory boards if applicable 5 Replace the DIMMs with a remaining bank of memory 6 Replace the memory board if applicable 7 Replace the system board IMPORTANT If replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the serial number and product ID on page 72 Expansion board related port 85 codes E...

Page 170: ...th the next step 1 Bring the server to base configuration by removing all components that are not required by the server to complete POST For more information see Breaking the server down to the minimum hardware configuration on page 17 This process can include removing all o Expansion boards o DIMMs except the first bank o Hard drives o Peripheral devices IMPORTANT Processor socket 1 and PPM slot...

Page 171: ... heterogeneous processor environment Action None Message ID 4141 Severity Warning Description Only X out of the X installed processors have been started by the operating system The system will continue to operate Action Confirm that the license agreement in use supports all of the installed processors Message ID 4169 Severity Warning Description The processor in slot X socket X has corrected an ex...

Page 172: ...nt Log on page 77 for heat related events Upgrade to the latest versions of system BIOS and HP Insight Diagnostics on page 76 CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 17 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement...

Page 173: ...ooling for the server Ensure the processor heatsinks are attached correctly do not remove them Check diagnostics and the Integrated Management Log on page 77 for heat related events Upgrade to the latest versions of system BIOS and HP Insight Diagnostics on page 76 CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in th...

Page 174: ...ecommended guidelines can cause damage to the system board requiring replacement of the system board Replace the processor MSG_CPU_RR_11 Event type MMX subtraction instruction has failed Action CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 17 Failure to follow the recommended g...

Page 175: ...elines can cause damage to the system board requiring replacement of the system board Replace the processor MSG_CPU_RR_15 Event type MMX pack unpack instruction has failed Action CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 17 Failure to follow the recommended guidelines can c...

Page 176: ... Management Log on page 77 for heat related events Upgrade to the latest versions of system BIOS and HP Insight Diagnostics on page 76 CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 17 Failure to follow the recommended guidelines can cause damage to the system board requiring re...

Page 177: ... may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer self repair What is customer self repair HP s customer self repair program offers you the f...

Page 178: ...ftware installed o PCAnywhere information if installed o Verification of latest drivers installed o Verification of latest ROM BIOS o Verification of latest firmware on array controllers and drives Results from attempts to clear NVRAM Operating system information you need Depending on the problem you may be asked for certain pieces of information Be prepared to access the information listed in the...

Page 179: ...rsion A detailed description of the problem and any associated error messages Linux operating systems Collect the following information Operating system distribution and version Look for a file named etc distribution release for example etc redhat release Kernel version in use Output from the following commands performed by root o lspci v o uname a o cat proc meminfo o cat proc cpuinfo o rpm ga o ...

Page 180: ...sed on the server including the names versions dates and sizes can be taken directly from the CONFIG TXT or SURVEY TXT files If HP drivers are installed o Version of the PSP used o List of drivers from the PSP Printouts or electronic copies to e mail to a support technician of o SYS SYSTEM SYS LOG ERR o SYS SYSTEM ABEND LOG o SYS ETC CPQLOG LOG o SYS SYSTEM CONFIG TXT o SYS SYSTEM SURVEY TXT Curre...

Page 181: ...problem and any associated error messages IBM OS 2 operating systems Collect the following information Operating system version number and printouts or electronic copies to e mail to a support technician of o IBMLAN INI o PROTOCOL INI o CONFIG SYS o STARTUP CMD o SYSLEVEL information in detail o TRAPDUMP information if a TRAP error occurs A directory listing of o C o C OS2 o C OS2 BOOT o HPFS386 I...

Page 182: ... or Customer JumpStart Which software group selected for installation End User Support Entire Distribution Developer System Support or Core System Support If HP drivers are installed with a DU o DU number o List of drivers in the DU diskette The drive subsystem and file system information o Number and size of partitions and logical drives o File system on each logical drive A list of all third par...

Page 183: ...ation Utility ADG Advanced Data Guarding also known as RAID 6 ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BMC baseboard management controller CCITT International Telegraph and Telephone Consultative Committee CMOS complementary metal oxide semiconductor CPU central processing unit CS cable select ...

Page 184: ... Supplement EISA Extended Industry Standard Architecture ESD electrostatic discharge FBDIMM fully buffered DIMM FDT Firmware Deployment Tool HP SIM HP Systems Insight Manager IDE integrated device electronics iLO Integrated Lights Out iLO 2 Integrated Lights Out 2 iLO 3 Integrated Lights Out 3 IMD Integrated Management Display ...

Page 185: ...e differential MMX multimedia extensions NMI non maskable interrupt NVRAM non volatile memory OBDR One Button Disaster Recovery ORCA Option ROM Configuration for Arrays PCI X peripheral component interconnect extended POST Power On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment ...

Page 186: ...ght Lights Out Edition II RIS reserve information sector RPM Red Hat Package Manager SAN storage area network SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager SIMM single inline memory module SP1 Service Pack 1 SSD support software diskette TPM trusted platform module UPS uninterruptible power system ...

Page 187: ...Acronyms and abbreviations 187 USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager VGA video graphics array ...

Page 188: ...mer failure 127 AT commands 56 57 audio 55 audio problems 55 authorized reseller 176 auto configuration process 68 automatic backup 81 automatic data recovery rebuild 152 Automatic Server Recovery ASR 72 B backplane error codes 165 backup issue tape drive 51 backup restoring 62 batteries insufficient warning when low 38 batteries replacing 41 battery 38 41 99 111 135 battery pack array accelerator...

Page 189: ...ay not configured 153 drive array recovery 154 drive erase operation 146 147 drive errors 42 43 55 96 97 98 101 104 109 121 134 135 146 drive failure 55 103 153 drive failure detecting 42 drive LEDs 21 42 drive monitoring not enabled 98 drive not found 43 44 drive not responding 98 155 drive not stamped for monitoring 103 drive offline due to erase operation 112 113 drive position change detected ...

Page 190: ...8 HP Guided Troubleshooting website 86 HP Insight Diagnostics 75 158 171 172 173 174 175 HP Insight Diagnostics survey functionality 75 HP Insight Remote Support software 76 HP ProLiant Essentials Foundation Pack 89 HP Smart Update Manager overview 78 HP Smart Update Manager deployment 83 HP Systems Insight Manager overview 43 89 90 HP technical support 176 HP troubleshooting resources 86 HP websi...

Page 191: ...memory 69 70 116 miscellaneous port 85 codes 169 modem problems 56 modems 56 57 monitor 53 54 mouse 54 mouse problems 54 N network connection problems 64 network controller problems 58 network controllers 58 59 network interconnect blades 59 new hardware 39 NMI event 117 118 119 120 no dial tone 56 non system disk message 43 notices 86 Novell NetWare 61 179 NVRAM error 114 O offline deployment 83 ...

Page 192: ...55 processor correctable error threshold passed 160 processor error codes 84 170 171 172 173 174 175 processor failure LEDs 50 processor installation tool 17 Processor Power Module PPM 50 processor problems 17 50 84 85 119 120 132 170 processor stepping 84 85 125 processor uncorrectable internal error 160 processor related port 85 codes 166 processors 17 50 88 119 120 122 123 124 126 170 product c...

Page 193: ...43 75 Smart Update Manager 78 83 SmartStart autorun menu 67 SmartStart Scripting Toolkit 67 SmartStart software 89 SmartStart overview 67 software 60 67 88 software errors 63 software failure 63 software problems 60 software RAID failure 154 software resources 67 89 software troubleshooting 60 63 specifications option 87 specifications server 87 88 start diagnosis flowchart 25 static electricity 1...

Page 194: ...ttached 148 unsupported array configuration detected 147 unsupported processor configuration 109 unsupported processor stepping 84 85 unsupported storage connection detected 147 unsupported wattage 122 updating the firmware 82 84 updating the operating system 61 updating the system ROM 74 85 UPS uninterruptible power supply 38 USB drive key 46 82 83 84 USB support 74 using this guide 12 utilities ...

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