Diagnostic flowcharts 23
Diagnostic flowcharts
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
25
)," and follow the appropriate diagnostic path. If the other flowcharts
do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on
page
25
)." The General diagnosis flowchart is a generic troubleshooting process to be used when the
problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
25
)
•
General diagnosis flowchart (on page
25
)
•
Power-on problems
o
Server power-on problems flowchart (on page
27
)
o
p-Class server blade power-on problems flowchart (on page
29
)
o
c-Class server blade power-on problems flowchart (on page
29
)
•
POST problems flowchart (on page
31
)
o
Server and p-Class server blade POST problems flowchart (on page
32
)
o
c-Class server blade POST problems flowchart (on page
33
)
•
Operating system boot problems flowchart (on page
33
)
•
Server fault indications flowchart (on page
35
)
o
Server and p-Class server blade fault indications flowchart (on page
35
)
o
c-Class server blade fault indications flowchart (on page
37
)
Troubleshooting flowchart reference websites
Each flowchart contains references to external websites. The following websites correspond to the numbered
websites in each flowchart:
1.
HP Technical Support (
http://www.hp.com/support
)
Select your country and then follow the instructions to locate software, firmware, and drivers.
2.
HP ProLiant maintenance and service guides:
o
Business Support Center (
http://www.hp.com/go/bizsupport
)
Select
Manuals
. Under Servers, select
ProLiant and tc series servers
. Select the product, and then
locate the link for the maintenance and service guide.
o
HP BladeSystem p-Class Support and Documents
(
http://www.hp.com/products/servers/proliant-bl/p-class/info
)
Under Product support, select the product. Select
Manuals (guides, supplements, addendums, etc)
.
Under Service and maintenance information, locate the link for the maintenance and service guide.
