Epson WF-C878R Series User Manual Download Page 201

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Paper slips when paper dust adheres to the roller.

Solutions

Clean the roller.

“Improving Paper Feeding Problems for Paper Cassette” on page 167

Paper Feeds at a Slant

The following causes can be considered.

The installation location is inappropriate.

Solutions

Place the printer on a flat surface and operate in the recommended environmental conditions.

“Environmental Specifications” on page 391

Unsupported paper is being used.

Solutions

Use paper supported by this printer.

“Available Paper and Capacities” on page 332

“Unavailable Paper Types” on page 338

Paper handling is inappropriate.

Solutions

Follow paper handling precautions.

“Paper Handling Precautions” on page 36

The paper is loaded incorrectly.

Solutions

Load paper in the correct direction, and slide the edge guide against the edge of the paper.

“Loading Paper” on page 38

The paper settings on the printer are incorrect.

Solutions

Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.

“Paper Size and Type Settings” on page 37

Paper slips when paper dust adheres to the roller.

Solutions

Clean the roller.

“Improving Paper Feeding Problems for Paper Cassette” on page 167

Solving Problems

The Printer Does Not Work as Expected

Paper Does Not Feed or Eject Correctly

201

Summary of Contents for WF-C878R Series

Page 1: ...User s Guide Printing Copying Scanning Faxing Fax Capable Printers Only Maintaining the Printer Solving Problems NPD6338 06 EN ...

Page 2: ...l 28 Home Screen Configuration 29 Guide to the Network Icon 30 Menu Screen Configuration 31 Job Status Screen Configuration 32 Reserve Job 32 Entering Characters 33 Viewing Animations 33 Loading Paper Paper Handling Precautions 36 Paper Size and Type Settings 37 List of Paper Type 37 List of Detected Paper Sizes 38 Loading Paper 38 Loading Envelopes 39 Loading Pre punched Paper 39 Loading Long Pap...

Page 3: ...vice 118 Basic Menu Options for Scanning to a Memory Device 118 Advanced Menu Options for Scanning to a Memory Device 119 Scanning Originals to the Cloud 120 Basic Menu Options for Scanning to the Cloud 120 Advanced Menu Options for Scanning to the Cloud 121 Scanning Using WSD 122 Setting Up a WSD Port 122 Scanning Originals to a Smart Device 124 Faxing Fax Capable Printers Only Before Using Fax F...

Page 4: ... Correctly 200 Cannot Print 205 Cannot Start Scanning 223 Cannot Send or Receive Faxes 235 Error Code is Displayed on the Status Menu 250 Cannot Operate the Printer as Expected 256 A Message is Displayed on the LCD Screen 261 Paper Gets Jammed 263 Preventing Paper Jams 263 It is Time to Replace Ink Supply Units 264 Ink Supply Unit Handling Precautions 264 Replacing Ink Supply Units 265 It is Time ...

Page 5: ...80 Authentication Device Status 380 Epson Open Platform Information 380 Product Specifications 380 Printer Specifications 380 Scanner Specifications 381 ADF Specifications 382 Fax Specifications Fax capable Printers Only 382 Using Port for the Printer 383 Interface Specifications 385 Network Specifications 385 PostScript Level 3 Compatibility 388 Supported Third Party Services 388 Memory Device Sp...

Page 6: ...X Network 521 Solving Problems for Advanced Security 524 Using Epson Open Platform 530 Epson Remote Services Information 531 Where to Get Help Technical Support Web Site 533 Contacting Epson Support 533 Before Contacting Epson 533 Help for Users in Europe 533 Help for Users in Taiwan 533 Help for Users in Australia 534 Help for Users in New Zealand 534 Help for Users in Indonesia 535 Help for User...

Page 7: ...Guide to This Manual Introduction to the Manuals 8 Searching for Information 8 Printing Only the Pages You Need 9 About This Manual 9 Trademarks 11 Copyright 12 ...

Page 8: ... on network settings when using the printer on a network and on solving problems You can obtain the latest versions of the above manuals with the following methods Paper manual Visit the Epson Europe support website at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual To view the Web manual visit the following website enter the product name a...

Page 9: ... in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 About This Manual This section explains the meaning of marks and symbols notes on descriptions and operating system reference i...

Page 10: ...r 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating s...

Page 11: ... of DENSO WAVE INCORPORATED in Japan and other countries The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum Inc Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac macOS OS X Bonjour ColorSync Safari AirPrint iPad iPhone iPod touch iTunes TrueType and iBeacon are trademarks of Apple Inc registered in the U...

Page 12: ... INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH ...

Page 13: ...orporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface ...

Page 14: ...Important Instructions Safety Instructions 15 Printer Advisories and Warnings 16 Notes on the Administrator Password 18 Protecting Your Personal Information 19 ...

Page 15: ...ct change in performance Do not adjust controls that are not covered by the operating instructions Place the printer near a wall outlet where the plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handl...

Page 16: ...uts fraying crimping and kinking Do not place objects on top of the power supply cords and do not allow the power supply cords to be stepped on or run over Be particularly careful to keep all the power supply cords straight at the ends and the points where they enter and leave the transformer If you use an extension cord with the printer make sure that the total ampere rating of the devices plugge...

Page 17: ...any way Only use a dry soft cloth for cleaning Do not use liquid or chemical cleaners The exterior cover of the touchscreen could break if it receives a heavy impact Contact your dealer if the panel surface chips or cracks and do not touch or attempt to remove the broken pieces Press the touchscreen gently with your finger Do not press force or operate with your nails Do not use sharp objects such...

Page 18: ...s the one shown The position where the label is attached depends on the product such as the side where the cover is opened the back or the bottom The following illustration is an example of the label attachment position on the side of the printer where the cover opens If both labels 1 and 2 are attached the value next to PASSWORD written on the label in 1 is the default value In this example the d...

Page 19: ... Settings Menu on page 483 Initializing the Administrator Password You can return the administrator password to the default settings from the administrator settings menu If you have forgotten your password and cannot return to the default settings you need to contact Epson Support to request service Related Information Configuring the Administrator Password from the Control Panel on page 481 Confi...

Page 20: ...Part Names and Functions Front 21 Rear 25 ...

Page 21: ... devices C Print head Fires ink D Output guide Holds the ejected paper E Output tray Holds the ejected paper Slide out the tray by hand and push it back in to store it F Document holder Holds the manuals G Front cover A Open when removing jammed paper inside the printer H Cleaning cloth holder Holds the cleaning cloth I Cleaning cloth Use to clean the glass surface of the scanner unit and the ADF ...

Page 22: ...e 4 C4 E Printer stand Place the printer on this to prevent it from falling The stand has casters allowing you to easily move the printer Use when this option is installed See related information for more details F Edge guide Feeds the paper straight into the printer Slide to the edges of the paper G Paper cassette Loads paper H Ink supply unit tray Sets an ink supply unit Part Names and Functions...

Page 23: ...from the ADF such as envelopes or thick books C ADF Automatic Document Feeder cover F Open when removing jammed originals in the ADF D ADF edge guide Feeds originals straight into the printer Slide to the edge of the originals E ADF input tray Feeds originals automatically F Stopper Prevents the ejected originals from falling from the ADF output tray G ADF output tray Holds originals ejected from ...

Page 24: ...printer Slide to the edges of the paper D Feeder guard Prevents foreign substance from entering the printer Usually keep this guard closed E Edge guide Feeds the paper straight into the printer Slide to the edges of the paper Related Information List of Optional Items on page 314 Part Names and Functions Front 24 ...

Page 25: ...USB 1 0 to 2 0 cable otherwise the printer may be damaged A Duplexing unit D2 Remove when removing jammed paper B AC inlet Connects the power cord C Rear cover D1 Open when replacing the maintenance box or removing jammed paper Part Names and Functions Rear 25 ...

Page 26: ...of surplus ink during cleaning or printing G Service USB port USB port for future use Do not remove the sticker H LINE port Connects a phone line I EXT port Connects external phone devices J LAN port Connects a LAN cable K USB port Connects a USB cable to connect with a computer Part Names and Functions Rear 26 ...

Page 27: ...Guide to the Control Panel Control Panel 28 Home Screen Configuration 29 Menu Screen Configuration 31 Job Status Screen Configuration 32 Entering Characters 33 Viewing Animations 33 ...

Page 28: ...ols J Displays the Job Status menu You can check the printer s status and job history The error light on the left flashes or turns on when an error occurs The data light on the right flashes when the printer is processing data It turns on when there are queued jobs K Displays the Paper Setting screen You can select the paper size and paper type settings for each paper source L Stops the current op...

Page 29: ...his feature is enabled the noise made by printer operations is reduced but print speed may slow down However noises may not be reduced depending on the selected paper type and print quality Indicates that Mute is set for the printer D Enters the printer into sleep mode E Indicates that the user restriction feature is enabled Select this icon to log in to the printer You need to select a user name ...

Page 30: ...anding by Tap to display the type of jobs arrival timer user names and so on as a list The number displayed indicates the number of jobs that are standing by I Scrolls the screen to the right Guide to the Network Icon The printer is not connected to a wired Ethernet network or unset it The printer is connected to a wired Ethernet network The printer is not connected to a wireless Wi Fi network The...

Page 31: ...ault is displayed on the item Grayed out items are not available Select the item to check why it is unavailable If any problems occur is displayed on the item Select the icon to check how to solve the problem D Starts operations using the current settings Items vary depending on the menu Presets Displays the preset list You can register current setting as a preset or load registered presets Copies...

Page 32: ... approximate service life of the maintenance box F Displays any errors that have occurred in the printer Select the error from the list to display the error message Related Information Error Code is Displayed on the Status Menu on page 250 Reserve Job You can reserve jobs during copying or printing when you are not using the ADF or the Scanner Glass You do not need to perform any special actions t...

Page 33: ...er type You can enter numbers and symbols You can enter letters E Enters frequently used email domain addresses or URLs by simply selecting the item F Enters a space G Enters character H Deletes a character to the left Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Select Displays the help screen Select How To a...

Page 34: ... Select How To at the bottom of the operation screen Displays the context sensitive animation Note that the animation depends on the printer model Guide to the Control Panel Viewing Animations 34 ...

Page 35: ...Loading Paper Paper Handling Precautions 36 Paper Size and Type Settings 37 Loading Paper 38 ...

Page 36: ... feed problems may occur frequently for manual 2 sided printing when printing on one side of pre printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Do not use short grain paper with a width of less than 105 mm Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or ...

Page 37: ...gister frequently used user defined sizes in Settings General Settings Printer Settings Paper Source Settings User Defined Paper Size List To select a user defined size as the paper size set Paper Size Auto Detect to Off List of Paper Type To obtain optimum printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver PostScript Printer Driver Epson...

Page 38: ...Detect the following paper sizes are detected automatically when they are loaded in the paper cassette A6 B6 A5 Half letter B5 A4 Letter B4 Legal A3 11 17 in Similar paper sizes such as A4 and Letter may not be detected correctly If Half letter Letter Legal and Leger sizes are detected as A5 A4 B4 and A3 sizes press the button and then set the correct size If the sizes cannot be automatically dete...

Page 39: ... edge guides to the edges of the envelopes Loading Pre punched Paper Load a single sheet of pre punched paper in the paper tray Adjust the print position of your file to avoid printing over the holes Automatic 2 sided printing is not available for pre punched paper Loading Paper Loading Paper Loading Pre punched Paper 39 ...

Page 40: ...o Off and then select User Defined as the paper size setting Long paper cannot be held in the output tray Prepare a box and so on to make sure that paper does not fall on the floor Do not touch paper that is being fed or ejected It could injure your hand or cause print quality to decline Loading Paper Loading Paper Loading Long Papers 40 ...

Page 41: ...Placing Originals Placing Originals 42 Detecting the Original Size Automatically 44 Originals that are not Supported by the ADF 44 ...

Page 42: ...matically detected or the result of copying or scanning may become white Do not apply too much force to the scanner glass Otherwise it may be damaged Do not press with too much force on the original If you press with too much force blurring smudges and spots may occur If the original has marks from folding or wrinkles smooth them out and then place them on the scanner glass Images may be blurred a...

Page 43: ...ls above the line just under the triangle symbol inside the ADFedge guide Do not add originals while scanning Note You can place originals smaller than A4 size with the long edge facing toward the ADF Some sizes may not be automatically detected In this situation manually select the size of the originals Related Information Originals that are not Supported by the ADF on page 44 Detecting the Origi...

Page 44: ...ollowing originals may not be detected correctly If the sizes are not detected set the size manually on the control panel Originals that are torn folded wrinkled or curled if the originals are curled flatten the curl before placing the originals Originals with a lot of binder holes OHPs translucent originals or glossy originals Related Information Original Size Auto Detection Option on page 353 Or...

Page 45: ...clips etc Originals that have stickers or labels stuck to them Originals that are cut irregularly or not right angled Originals that are bound OHPs thermal transfer paper or carbon backs Placing Originals Originals that are not Supported by the ADF 45 ...

Page 46: ...Inserting and Removing a Memory Device Inserting an External USB Device 47 Removing an External USB Device 47 Sharing Data on a Memory Device 47 ...

Page 47: ...ce Remove the external USB device cImportant If you remove the external USB device while operating the printer the data on the external USB device may be lost Sharing Data on a Memory Device From a computer you can write or read data on a memory device such as a USB flash drive that has been connected to the printer Inserting and Removing a Memory Device Sharing Data on a Memory Device 47 ...

Page 48: ...nstaller map an external interface USB port as a network drive Open Run and enter a printer name XXXXX or a printer s IP address XXX XXX XXX XXX to Open Right click a device icon displayed to assign the network The network drive appears in Computer or My Computer Mac OS Select a corresponding device icon The data on the external storage device is displayed Note To remove a memory device drag and d...

Page 49: ...Printing Printing Documents 50 Printing on Envelopes 94 Printing Photos 94 Printing Web Pages 97 Printing Using a Cloud Service 97 ...

Page 50: ...ter administrator for assistance Printing Using Easy Settings Note Operations may differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 38 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer Printing Printing Documents Printing from a Computer Windows 50 ...

Page 51: ...Print Preview a preview window is displayed To change the settings click Cancel and then repeat the procedure from step 3 If you want to cancel printing on your computer right click on your printer in Devices and Printers Printer or in Printers and Faxes Click See what s printing right click on the job you want to cancel and then select Cancel However you cannot cancel a print job from the compute...

Page 52: ... tab are also reset to their defaults Print Preview Displays a preview of your document before printing Job Arranger Lite Job Arranger Lite allows you to combine several files created by different applications and print them as a single print job Paper Source Select the paper source from which the paper is fed Select Auto Select to automatically select the paper source selected in the print settin...

Page 53: ...ides higher quality printing but the printing speed may be slower Paper Source Information Displays the paper information set for each paper source Orientation Select the orientation you want to use to print Color Select whether to print in color or in monochrome 2 Sided Printing Allows you to perform 2 sided printing Settings You can specify the binding edge and the binding margins When printing ...

Page 54: ...ts Job Type Select Confidential Job to set a password to protect confidential documents when printing If you use this feature the print data is stored in the printer and can only be printed after the password has been entered using the printer s control panel Click Confidential Job Settings to change the settings Color Correction Automatic Adjusts the tone of images automatically Custom Allows you...

Page 55: ...ndow Here you can confirm the status of the printer and the consumables You need to install EPSON Status Monitor 3 to enable this feature You can download it from the Epson website Monitoring Preferences Allows you to make settings for items on the EPSON Status Monitor 3 window You need to install EPSON Status Monitor 3 to enable this feature You can download it from the Epson website Extended Set...

Page 56: ...ptions tab set each item such as Document Size and Paper Type 2 Click Add Remove Presets in Printing Presets 3 Enter a Name and if necessary enter a comment 4 Click Save Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it Main Tab on page 52 More Options Tab on page 54 5 Click Print The next time you want to print using...

Page 57: ...lick Settings make the appropriate settings and then click OK 3 Click Print Density make the appropriate settings and then click OK When setting Print Density you can adjust print density according to the document type Note This setting is not available when you select manual 2 sided printing Printing may be slow depending on the combination of options selected for Select Document Type in the Prin...

Page 58: ...t the method of 2 Sided Printing on the Main tab 2 On the printer driver s Settings select Booklet 3 Click OK Center Binding Use this method when printing a small number of pages that can be stacked and easily folded in half Side Binding Use this method when printing one sheet four pages at a time folding each in half and then putting them together in one volume 4 Click Print Density make the appr...

Page 59: ...r 1 On the printer driver s Main tab select 2 Up 4 Up 6 Up 8 Up 9 Up or 16 Up as the Multi Page setting 2 Click Layout Order make the appropriate settings and then click OK 3 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 52 More Options Tab on page 54 4 Click Print Related Information Loading Paper on page 38 Printing Using Easy Settings on p...

Page 60: ...ut Paper Select the paper size you loaded in the printer Fit to Page is automatically selected Note Click Center to print the reduced image in the middle of the paper 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 52 More Options Tab on page 54 3 Click Print Related Information Loading Paper on page 38 Printing Using Easy Settings on page 50...

Page 61: ...t Zoom to and then enter a percentage 4 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 52 More Options Tab on page 54 5 Click Print Related Information Loading Paper on page 38 Printing Using Easy Settings on page 50 Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on multiple s...

Page 62: ... on the Main and More Options tabs as necessary and then click OK Main Tab on page 52 More Options Tab on page 54 4 Click Print Related Information Loading Paper on page 38 Printing Using Easy Settings on page 50 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides...

Page 63: ...he vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back Printing Printing Documents Printing from a Computer Windows 63 ...

Page 64: ...ed line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together Printing Printing Documents Printing from a Computer Windows 64 ...

Page 65: ...ne through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer Windows 65 ...

Page 66: ...heets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer Windows 66 ...

Page 67: ...der and Footer You can print information such as a user name and printing date in headers or footers 1 On the printer driver s More Options tab click Watermark Features and then select the Header Footer checkbox Printing Printing Documents Printing from a Computer Windows 67 ...

Page 68: ...pattern on your printouts When printing the letters themselves are not printed and the entire print is screen toned lightly The hidden letters appear when photocopied to easily distinguish the original from the copies Anti Copy Pattern is available under the following conditions Paper Type Plain paper Copy paper Letterhead Recycled Color Preprinted High Quality Plain Paper or Thick paper 1 Quality...

Page 69: ...tions tab select Confidential Job as the Job Type and then enter a password 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 52 More Options Tab on page 54 3 Click Print 4 To print the job select Confidential Job on the home screen of the printer s control panel Select the job you want to print and then enter the password Related Information L...

Page 70: ... can edit the page layout 5 Click Print from the File menu to start printing Note If you close the Job Arranger Lite window before adding all the print data to the Print Project the print job you are currently working on is canceled Click Save from the File menu to save the current job The extension of the saved files is ecl To open a Print Project click Job Arranger Lite on the printer driver s M...

Page 71: ...hese settings Print quality may decrease in photos and other images when using Color Universal Print settings Printing is slower when using Color Universal Print settings Related Information Loading Paper on page 38 Printing Using Easy Settings on page 50 Adjusting the Print Color You can adjust the colors used in the print job These adjustments are not applied to the original data PhotoEnhance pr...

Page 72: ... page 54 3 Click Print Related Information Loading Paper on page 38 Printing Using Easy Settings on page 50 Printing to Emphasize Thin Lines You can thicken thin lines that are too thin to print 1 On the printer driver s More Options tab click Image Options in the Color Correction setting 2 Select Emphasize Thin Lines 3 Set the other items on the Main and More Options tabs as necessary and then cl...

Page 73: ...eblurring may not always be possible depending on the circumstances 1 On the printer driver s Maintenance tab click Extended Settings and then select Barcode mode 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 52 More Options Tab on page 54 3 Click Print Related Information Loading Paper on page 38 Printing Using Easy Settings on page 50 Pri...

Page 74: ...n Available Paper and Capacities on page 332 Loading Paper on page 38 List of Paper Type on page 37 Paper Quality Tab on page 75 Layout Tab on page 75 Menu Options for the PostScript Printer Driver Open the print window on an application select the printer and then access the printer driver window Note Menus vary depending on the option you selected Printing Printing Documents Printing a Document ...

Page 75: ... in the printer s Auto Select Settings Color Select the color for your print job Layout Tab Orientation Select the orientation you want to use to print Print on Both Sides Allows you to perform 2 sided printing Page Order Select to print from the top or the last page If you select Back to Front the pages are stacked in the correct order based on page number after printing Page Format Pages per She...

Page 76: ...t Select the paper size and number of copies Paper Size Select the paper size on which you want to print Copies Set the number of copies you want to print Graphic Set the following menu items Print Quality Select the pint quality you want to use for printing Image Color Management Select the ICM method or intent Scaling Allows you to reduce or enlarge the document TrueType Font Sets the font subst...

Page 77: ...ensity Rotate by 180º Rotates the data 180 degrees before printing Printing from a Computer Mac OS Printing Using Easy Settings Note Operations and screens differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 38 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog If...

Page 78: ...en add the printer again See the following to add a printer Adding the Printer for Mac OS Only on page 182 6 Change the settings as necessary See the menu options for the printer driver for details 7 Click Print Note If you want to cancel printing on your computer click the printer icon in the Dock Select the job you want to cancel and then do one of the following However you cannot cancel a print...

Page 79: ...e orientation Rotates pages 180 degrees before printing Select this item when printing on paper such as envelopes that are loaded in fixed direction in the printer Flip horizontally Inverts an image to print as it would appear in a mirror Menu Options for Color Matching ColorSync EPSON Color Controls Select the method for color adjustment These options adjusts colors between the printer and the co...

Page 80: ...n which you print If you select Auto Select plain papers printing is performed from the paper source for which the paper type is set to the following in the printer s settings plain papers Preprinted Letterhead Color Recycled High quality plain paper However paper cannot be fed from a paper source for which the paper source is set to off in the printer s Auto Select Settings Print Quality Select t...

Page 81: ...ngs on the printer driver you can print easily by selecting the preset from the list 1 Set each item such as Print Settings and Layout Paper Size Media Type and so on 2 Click Presets to save the current settings as a preset 3 Click OK Note To delete an added preset click Presets Show Presets select the preset name you want to delete from the list and then delete it 4 Click Print The next time you ...

Page 82: ... type of original in Document Type Note Printing may be slow depending on the Document Type setting If you are printing high density data such as photos or graphs select Text Photos or Text Graphics as the Document Type setting If scuffing occurs or the image bleeds through to the reverse side adjust the print density and ink drying time by clicking the arrow mark next to Adjustments 4 Set the oth...

Page 83: ...Layout Direction page order and Border Menu Options for Layout on page 79 3 Set the other items as necessary 4 Click Print Related Information Loading Paper on page 38 Printing Using Easy Settings on page 77 Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting Printing Printing Documents Printing from a Computer Mac OS 83 ...

Page 84: ...Easy Settings on page 77 Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage 1 Select Print from the File menu or another command to access the print dialog 2 Select Page Setup from the File menu of the application 3 Select Printer Paper Size enter percentage in Scale and then click OK Note Select the paper size you...

Page 85: ... the color may change unexpectedly If the image is out of focus the tone may be unnatural If the color is changed or becomes unnatural print in a mode other than PhotoEnhance 1 Select Color Matching from the pop up menu and then select EPSON Color Controls 2 Select Color Options from the pop up menu and then select one of the available options 3 Click the arrow next to Advanced Settings and make t...

Page 86: ...Select the paper size you loaded in the printer Orientation Select the orientation you set in the application 5 Select Paper Feed from the pop up menu and then select the paper source in which you loaded the paper Printing Printing Documents Printing Using a PostScript Printer Driver Mac OS X 86 ...

Page 87: ...eature Sets setting and then select the type of paper you loaded as the MediaType setting 7 Select Color as the Feature Sets setting and then select the setting for Color Mode 8 Click Print Printing Printing Documents Printing Using a PostScript Printer Driver Mac OS X 87 ...

Page 88: ... the order in which the pages will be printed Border Prints a border around the pages Two Sided Allows you to perform 2 sided printing Reverse page orientation Rotates pages 180 degrees before printing Flip horizontally Inverts the image so that it prints as it would appear in a mirror Menu Options for Color Matching ColorSync In Printer Select the method for color adjustment These options adjusts...

Page 89: ...matically First Page From Remaining From You can also select the paper source for page Menu Options for Cover Page Print Cover Page Select whether or not to print a cover page When you want to add a back cover select After document Cover Page Type Select the contents of the cover page Menu Options for Printer Features Feature Sets Quality MediaType Select the type of paper on which you print If yo...

Page 90: ...u can print PDF files from a memory device connected to the printer 1 Connect the memory device to the printer s external interface USB port Inserting an External USB Device on page 47 2 Select Memory Device on the home screen 3 Select PDF 4 Select the file and then proceed to the next screen 5 Tap x PDF Settings You can make print settings for PDF format files on your memory devices Display order...

Page 91: ...t your printer and your smart device using Wi Fi Direct Connecting a Smart Device and Printer Directly Wi Fi Direct on page 294 2 If Epson iPrint is not installed install it Installing Epson iPrint on page 344 3 Start Epson iPrint 4 Tap Document on the home screen 5 Tap the location of the document you want to print 6 Select the document and then tap Next 7 Tap Print Printing Documents Using AirPr...

Page 92: ...stablished iOS on page 221 Printing Documents from Smart Devices Android You can print documents from a smart device such as a smartphone or tablet Printing Documents Using Epson iPrint Note Operations may differ depending on the device 1 Connect your printer and your smart device using Wi Fi Direct Connecting a Smart Device and Printer Directly Wi Fi Direct on page 294 2 If Epson iPrint is not in...

Page 93: ...d device select Printing and then enable Epson Print Enabler 4 From an Android application such as Chrome tap the menu icon and print whatever is on the screen Note If you do not see your printer tap All Printers and select your printer Printing Using Mopria Print Service Mopria Print Service enables instant wireless printing from Android smart phones or tablets 1 Install Mopria Print Service from...

Page 94: ...nt Printing on Envelopes from a Computer Mac OS 1 Load envelopes in the printer Loading Envelopes on page 39 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog 4 Select the size as the Paper Size setting 5 Select Print Settings from the pop up menu 6 Select Envelope as the Media Type setting 7 Set the other items as necessary 8 Click P...

Page 95: ...ically If the aspect ratio of the image data and the paper size is different the image is automatically enlarged or reduced so that the short sides match the short sides of the paper The long side of the image is cropped if it extends beyond the long side of the paper This feature may not work for panorama photos Quality Select Best for higher quality printing but the printing speed may be slower ...

Page 96: ...out the Multi TIFF file 1 up is for printing one page per sheet 20 up is for printing 20 pages on one sheet Index is for making index printing with information Fit Frame Select On to crop the photo to fit into the selected photo layout automatically If the aspect ratio of the image data and the paper size is different the image is automatically enlarged or reduced so that the short sides match the...

Page 97: ...it Installing Epson iPrint on page 344 3 Open the web page you want to print in your web browser app 4 Tap Share from the menu of the web browser application 5 Select iPrint 6 Tap Print Printing Using a Cloud Service By using Epson Connect service available on the Internet you can print from your smart phone tablet PC or laptop anytime and practically anywhere To use this service you need to regis...

Page 98: ...red driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Epson Connect web portal for details on how to setup or print https www epsonconnect com http www epsonconnect eu Europe only Registering to Epson Connect Service from the Control Panel Follow the steps below to register the p...

Page 99: ...Copying Available Copying Methods 100 Basic Menu Options for Copying 104 Advanced Menu Options for Copying 106 ...

Page 100: ...n copy the originals of fixed size or custom size by color or monochrome 1 Place the originals Placing Originals on page 42 2 Select Copy on the home screen 3 Select the Basic Settings tab and then select B W or Color 4 Tap x Copying on 2 Sides Copy multiple originals on both sides of the paper Copying Available Copying Methods Copying on 2 Sides 100 ...

Page 101: ...he Basic Settings tab select 2 Sided and then select 2 2 Sided or 1 2 Sided 4 Specify other settings such as the original orientation and the binding position 5 Tap x Copying by Enlarging or Reducing You can copy originals at a specified magnification 1 Place the originals Placing Originals on page 42 2 Select Copy on the home screen 3 Select the Basic Settings tab and then select Reduce Enlarge 4...

Page 102: ...ion Readable Direction Left Direction cImportant If you want to copy originals that are not supported by the ADF use the scanner glass Originals that are not Supported by the ADF on page 44 Note You can also place the originals on the scanner glass Placing Originals on page 42 2 Select Copy on the home screen Copying Available Copying Methods Copying Multiple Originals onto One Sheet 102 ...

Page 103: ...n page 42 2 Select Copy on the home screen 3 Select the Advanced tab and then select Finishing Collate Page Order 4 Tap x Copying Originals Using Good Quality You can copy originals without shadows and punched holes 1 Place the originals Placing Originals on page 42 2 Select Copy on the home screen 3 Select the Advanced tab and then enable Remove Shadow or Remove Punch Holes or adjust the image qu...

Page 104: ...tion Original 5 Tap x Copying Books Copies two facing pages of a book and so on onto separate sheets of paper 1 Place the original on the scanner glass Placing Originals on page 42 2 Select Copy on the home screen 3 Select the Advanced tab select Book 2 Pages and then enable the setting 4 Specify Scan Order 5 Tap x Basic Menu Options for Copying Note The items may not be available depending on oth...

Page 105: ...n a range of 25 to 400 Auto Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected When there are white margins around the original the white margins from the corner mark of the scanner glass are detected as the scan area but the margins at the opposite side may be cropped Reduce to Fit Paper Copies the scanned image at a smaller size than th...

Page 106: ...ons for Copying Note The items may not be available depending on other settings you made Multi Page Select the copy layout Single Page Copies a single sided original onto a single sheet 2 up Copies two single sided originals onto a single sheet in 2 up layout Select the layout order and the orientation of your original 4 up Copies four single sided originals onto a single sheet in 4 up layout Sele...

Page 107: ...ets of paper Select which page of a booklet to scan Image Quality Adjust image settings Contrast Adjust the difference between the bright and dark parts Saturation Adjust the vividness of the colors Red Balance Green Balance Blue Balance Adjust the density for each color Sharpness Adjust the outline of the image Hue Regulation Adjust the color tone of the skin Tap to make it cold increase green an...

Page 108: ...ze data may be printed beyond the edges of the paper Remove Shadow Removes shadows that appear around copies when copying thick paper or that appear in the center of copies when copying a booklet Remove Punch Holes Removes the binding holes when copying ID Card Copy Scans both sides of an ID card and copies onto one side of a paper Copying Advanced Menu Options for Copying 108 ...

Page 109: ...g Originals to a Network Folder 110 Scanning Originals to an Email 113 Scanning Originals to a Computer 116 Scanning Originals to a Memory Device 118 Scanning Originals to the Cloud 120 Scanning Using WSD 122 Scanning Originals to a Smart Device 124 ...

Page 110: ... Service You can send scanned images from the printer s control panel to cloud services that have been registered in advance Scanning Originals to the Cloud on page 120 Scanning Using WSD You can save the scanned image to a computer connected to the printer using WSD feature Scanning Using WSD on page 122 Scanning Directly from Smart Devices You can save scanned images directly to a smart device s...

Page 111: ... a preset 5 Tap x Destination Menu Options for Scanning to a Folder Keyboard Open the Edit Location screen Enter the folder path and set each item on the screen Edit Location Enter the folder path and set each item on the screen Communication Mode Select the communication mode for the folder Location Required Enter a folder path in which to save the scanned image Selecting the Browse searches a fo...

Page 112: ...rmat setting use these settings to protect PDF files To create a PDF file that requires a password when opening set Document Open Password To create a PDF file that requires a password when printing or editing set Permissions Password Resolution Select the scanning resolution 2 Sided Scan both sides of the original Orientation Original Select the orientation of the original Binding Original Select...

Page 113: ...ch holes that appear in the scanned image You can specify the area to erase the punch holes by entering a value in the box on the right Erasing Position Select the position to remove the punch holes Orientation Original Select the orientation of the original File Name Filename Prefix Enter a prefix for the name of the images in alphanumeric characters and symbols Add Date Add the date to the file ...

Page 114: ...creen to display the list of selected addresses Select to display or print the sending history or change the email server settings 4 Select Scan Settings and then check settings such as the save format and change them if necessary Scan Menu Options for Scanning to an Email on page 114 Note Select to save your settings as a preset 5 Tap x Recipient Menu Options for Scanning to an Email Keyboard Ent...

Page 115: ... Select the orientation of the original Binding Original Select the binding direction of the original Scan Area Select the scan area To scan at the maximum area of the scanner glass select Max Area Orientation Original Select the orientation of the original Original Type Select the type of your original Orientation Original Select the orientation of the original Mixed Size Originals You can place ...

Page 116: ...il in alphanumeric characters and symbols Attached File Max Size Select the maximum file size that can be attached to the email File Name Filename Prefix Enter a prefix for the name of the images in alphanumeric characters and symbols Add Date Add the date to the file name Add Time Add the time to the file name Scanning Originals to a Computer You can save the scanned image to a computer connected...

Page 117: ... computer on which Document Capture Pro is installed Note The printer s control panel displays up to 100 computers on which Document Capture Pro is installed If Server Mode is set as the operation mode you do not need to perform this step 4 Select Select Job and then select the job Note If you have set only one job you do not need to select the job Proceed to the next step 5 Select the area in whi...

Page 118: ...lect whether to scan in monochrome or in color File Format Select the format in which to save the scanned image Compression Ratio Select how much to compress the scanned image PDF Settings When you have selected PDF as the save format setting use these settings to protect PDF files To create a PDF file that requires a password when opening set Document Open Password To create a PDF file that requi...

Page 119: ...ned at the actual size of the originals Place your originals by aligning the width of the originals as shown below Density Select the contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Frame Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch ho...

Page 120: ...can Cloud on the control panel 3 Select on the top of the screen and then select a destination 4 Make the scan settings Basic Menu Options for Scanning to the Cloud on page 120 Advanced Menu Options for Scanning to the Cloud on page 121 Note Select to save your settings as a preset 5 Tap x Basic Menu Options for Scanning to the Cloud Note The items may not be available depending on other settings ...

Page 121: ...Select the orientation of the original Density Select the contrast of the scanned image Remove Shadow Remove the shadows of the original that appear in the scanned image Frame Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch holes that appear in the scanned image You can specify the area to erase the p...

Page 122: ... 4 Tap x Setting Up a WSD Port This section explains how to set up a WSD port for Windows 7 Windows Vista Note For Windows 10 Windows 8 1 Windows 8 the WSD port is set up automatically The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on...

Page 123: ...odel name EPSON XXXXXX XX XXXX are displayed on the network screen You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use 5 Check the message and then click Close Scanning Scanning Using WSD Setting Up a WSD Port 123 ...

Page 124: ...s are subject to change without notice Epson iPrint contents may vary depending on the product 1 Place the originals Placing Originals on page 42 2 Start Epson iPrint 3 Tap Scan on the home screen 4 Tap Scan Note You can set the scan settings Tap the icon at the top right of the screen Scanning starts 5 Check the scanned image and then select the saving method Displays the screen where you can sav...

Page 125: ...f this Printer s Fax Features 126 Sending Faxes Using the Printer 131 Receiving Faxes on the Printer 139 Menu Options for Faxing 145 Menu Options for Fax Box 149 Checking the Status or Logs for Fax Jobs 155 Sending a Fax from a Computer 158 Receiving Faxes on a Computer 162 ...

Page 126: ...s Available Fax Capable Printers Only on page 459 Setting a Shared Network Folder on page 429 Configuring a Mail Server on page 425 Making Contacts Available on page 445 Restore Default Settings on page 376 Overview of this Printer s Fax Features Feature Sending Faxes Sending Methods Sending automatically When you scan an original by tapping x Send the printer dials the recipients and sends the fa...

Page 127: ...Fax Send Settings on page 146 Backup Error Report on page 372 Configuring a Mail Server on page 425 Feature Receiving Faxes Receive Mode There are two options in Receive Mode for receiving incoming faxes Manual Mainly for phoning but also for faxing Usage of Manual Mode on page 140 Auto Only for faxing external phone device is not required Mainly for faxing and sometimes phoning Usage of Auto Mode...

Page 128: ... to the inbox or a confidential box an external memory an email a folder or another fax when specific conditions are met If you save in the inbox or a confidential box you can check the contents on the screen Conditional Save Forward on page 366 Conditional Save Forward list on page 148 Feature PC FAX Send Receive Windows Mac OS PC FAX Send You can send faxes from a computer PC to FAX Function on ...

Page 129: ...t Report Settings on page 372 Fax Send Settings on page 146 Transmission Log on page 147 Fax Report on page 147 Feature Status or Logs for Fax Jobs You can check the fax jobs in progress or check the job history Checking the Status or Logs for Fax Jobs on page 155 Faxing Fax Capable Printers Only Overview of this Printer s Fax Features Feature Status or Logs for 129 ...

Page 130: ...ox feature You can set a password for each box Feature Security when Sending and Receiving Faxes on page 130 Feature Security when Sending and Receiving Faxes You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong destination or Backup Data Auto Clear to prevent information leakage You can set a password for each fax box in the printer Security Setti...

Page 131: ...axes by entering fax numbers for recipients on the control panel Note When sending a fax in monochrome you can preview the scanned image on the LCD screen before sending You can reserve up to 50 monochrome fax jobs even while the phone line is in use for a voice call sending another fax or receiving a fax You can check or cancel reserved fax jobs from 1 Place the originals Placing Originals on pag...

Page 132: ... the beginning of the fax number Note If you cannot manually enter a fax number Direct Dialing Restrictions in Security Settings is set to On Select fax recipients from the contacts list or the sent fax history Selecting recipients from the contacts list Select Contacts and select recipients you want to send If the recipient you want to send to has not been registered in Contacts yet tap to regist...

Page 133: ...s left untouched for the time set in Settings General Settings Fax Settings Send Settings Fax Preview Display Time the fax is sent automatically 6 Select Start Sending Otherwise select Cancel Note The image quality of a sent fax may be different from what you previewed depending on the capability of the recipient machine Sending Faxes Manually After Confirming the Recipient s Status You can send a...

Page 134: ...nd a fax because the printer performs scanning and sending simultaneously While sending the fax you cannot use the other features Sending Faxes on Demand Using Polling Send Bulletin Board Box If you store a monochrome document in the printer in advance the stored document can be sent upon request from another fax machine that has a polling receive feature There is one Polling Send box and 10 bulle...

Page 135: ...rd Note If a password entry screen is displayed enter the password 3 Make settings for the items on the screen Enter a name in Name Required Enter a subaddress in Subaddress SEP Enter a password in Password PWD 4 Make the appropriate settings such as Notify Send Result Note If you set a password in Box Open Password you will be asked to enter the password from the next time you open the box 5 Sele...

Page 136: ...e fax You can avoid this by enabling the Direct Send feature however it takes longer to send the fax because the printer performs scanning and sending simultaneously You can use this feature when there is only one recipient Accessing the Menu You can find the menu on the printer s control panel below Fax Fax Settings Direct Send Sending a Fax Preferentially Priority Send You can send an urgent doc...

Page 137: ...irst batch of originals at the same size 2 Select Fax on the home screen 3 Specify the recipient 4 Select the Fax Settings tab and then tap Continuous Scan ADF to set this to On You can also make settings such as the resolution and the sending method as necessary 5 Tap x Send 6 When scanning the first set of originals is complete and a message is displayed on the control panel asking you to scan t...

Page 138: ...ime spent scanning documents when you need to send the same document frequently You can store up to 200 pages of a single document in monochrome You can store 10 documents in the printer s stored documents box Note Saving 10 documents may not be possible depending on the usage conditions such as the file size of stored documents 1 Place the originals 2 Select Fax Box on the home screen 3 Select St...

Page 139: ...ing the Status or Logs for Fax Jobs on page 155 Receiving Faxes on the Printer If the printer is connected to the phone line and basic settings have been completed using the Fax Setting Wizard you can receive faxes You can save received faxes check them on the printer screen and forward them Received faxes are printed in the printer s initial settings When you want to check the status of the fax s...

Page 140: ...ng Faxes Without an External Phone Device The printer automatically switches to receive faxes when the number of rings you set in Rings to Answer is complete Receiving Faxes With an External Phone Device A printer with an external phone device works as follows When the answering machine answers within the number of rings set in Rings to Answer If the ringing is for a fax The printer automatically ...

Page 141: ...r while dialing communicating and transmitting You can use this feature when you want to receive a fax from a fax information service by following an audio guide 1 Select Fax on the home screen 2 Tap and then specify the sender Note You can adjust the sound volume of the speaker 3 Wait until the sender answers your call When you hear a fax tone select Send Receive at the upper right corner of the ...

Page 142: ...a board stored on sender s fax machine with a subaddress SEP and password PWD feature To use this feature register the contact with the subaddress SEP and password PWD in the contacts list in advance 1 Select Fax on the home screen 2 Select More 3 Select Extended Fax 4 Tap Polling Receive to set this to On 5 Tap Close and then tap Close again 6 Select Contacts and then select the contact with the ...

Page 143: ...d as PDF or TIFF format Color documents cannot be forwarded to another fax machine They are processed as documents that failed to be forwarded Sorting Received Faxes by Conditions such as Subaddress and Password You can sort and save received faxes to your Inbox or bulletin board boxes You can also forward received faxes to destinations other than the printer Email address Shared folder on a netwo...

Page 144: ...er the inbox password the confidential box password or the administrator password 5 Select the fax you want to view from the list The contents of the fax are displayed Rotates the image to the right by 90 degrees Moves the screen in the direction of the arrows Reduces or enlarges Moves to the previous or the next page Displays menus such as save and forward To hide the operation icons tap anywhere...

Page 145: ...Original Type in Settings General Settings Fax Settings Quick Operation Button displays the items at the top of the Fax Settings tab Scan Settings Resolution Select the resolution of the outgoing fax If you select a higher resolution the data size becomes larger and it takes time to send the fax Density Sets the density of the outgoing fax makes the density darker and makes it lighter Original Typ...

Page 146: ...hen Sending a fax using the ADF 2 Sided option Sending a fax to multiple recipients Priority Send Sends the current fax before other faxes waiting to be sent See the related information below on this topic Send Fax Later Sends a fax at a time you specified Only a monochrome fax is available when using this option See the related information below on this topic Add Sender Information Add Sender Inf...

Page 147: ... backup feature is available when Sending a fax in monochrome Sending a fax using the Send Fax Later feature Sending a fax using the Batch Send feature Sending a fax using the Store Fax Data feature Related Information Sending Different Size Documents Using ADF Continuous Scan ADF on page 137 Sending Many Pages of a Monochrome Document Direct Send on page 136 Sending a Fax Preferentially Priority ...

Page 148: ... or a bulletin board box you can scan and store documents to the box you selected by tapping x on the Fax Settings tab You can store one document to the polling send box You can store up to 10 documents to up to 10 bulletin boards in the printer but you must register them from Fax Box before storing documents See the related information below for details on how to register a bulletin board box Whe...

Page 149: ... inbox and the confidential box in total You can use one Inbox and register up to 10 confidential boxes The box name is displayed on the box Confidential XX is the default name for each confidential box Inbox and Confidential Boxes Displays the received faxes list by date received sender name and pages Tapping one of the faxes from the list opens the preview screen and you can check the contents o...

Page 150: ...re stored fax documents in the box Deletes all faxes in the box Settings The following items are displayed when you select Inbox Box Menu Settings Options when memory is full Select one option to print or to decline incoming faxes after the Inbox is full Inbox Password Settings You can set a password or change it Auto Delete Received Faxes Selecting On automatically deletes received fax documents ...

Page 151: ...g preview screen Reduces or enlarges Rotates the image to the right by 90 degrees Moves the screen in the direction of the arrows Moves to the previous or the next page To hide the operation icons tap anywhere on the preview screen except for the icons Tap again to display the icons Preview menu Save to Memory Device Forward Email Forward Network Folder Print When the message Delete When Complete ...

Page 152: ...rds You can store up to 200 pages of a single document in monochrome and one document in each box Related Information Sending Faxes on Demand Using Polling Send Bulletin Board Box on page 134 Polling Send You can find Polling Send in Fax Box Polling Send Board Polling Send Box Displays the setting items and values in Settings in Menu Add Document Displays the screen for the Fax Fax Settings tab Ta...

Page 153: ...t in the box when the next request from a recipient to send the document Polling Send is completed Notify Send Result When Email Notifications is set to On the printer sends a notification to the destination specified in Recipient when a request to send the document Polling Send is completed Related Information Checking the Fax Job History on page 157 Unregistered Bulletin Board You can find Unreg...

Page 154: ...layed on the box is the name registered in Unregistered Bulletin Board You can register up to 10 bulletin boards Registered Bulletin Board Name Displays the setting values of the items in Settings in Menu Add Document Displays the screen for the Fax Fax Settings tab Tapping x on the screen starts scanning documents to store them in the box When a document is in the box Check Document is displayed ...

Page 155: ...Send Result When Email Notifications is set to On the printer sends a notification to the destination specified in Recipient when a request to send the document Polling Send is completed Delete Box Deleles the selected box clearing the current settings and deleting all stored documents Related Information Unregistered Bulletin Board on page 153 Checking the Fax Job History on page 157 Checking the...

Page 156: ...een forwarded or failed to be forwarded 2 1 When you have not set any of the fax save forward settings or when you have set to print received documents while saving them to an external memory device or a computer 2 When you have set to save documents that could not be forwarded in the inbox there are unread documents that failed to be forwarded in the inbox When you have set to print documents tha...

Page 157: ...Displaying Information when Received Faxes are Unprocessed Unread Not Printed Not Saved Not Forwarded on page 155 Checking the Fax Job History You can check the history of sent or received fax jobs such as the date time and result for each job 1 Tap Job Status on the home screen 2 Select Log on the Job Status tab 3 Tap d on the right and then select Send or Receive The log for sent or received fax...

Page 158: ...tware Related Information Enabling Sending Faxes from a Computer on page 474 Sending Documents Created Using an Application Windows By selecting a printer fax from the Print menu of an application like Microsoft Word or Excel you can directly transmit data such as documents drawings and tables you have created with a cover sheet Note The following explanation uses Microsoft Word as an example The ...

Page 159: ...ter tab B Select contacts from the list and click Add to proceed to Add to Recipient window C Select the contacts from the list displayed and then click Edit D Add the personal data such as Company Corp and Title as necessary and then click OK to return to the Add to Recipient window E As necessary select the checkbox of Register in the PC FAX Phone Book to save the contacts to PC FAX Phone Book F...

Page 160: ...ent are applied to other documents When you have selected Attach a cover sheet checkbox specify the content of the cover sheet in the Cover Sheet Settings window A Select a cover sheet from samples in the Cover Sheet list Note that there is no function to create an original cover sheet or to add an original cover sheet to the list B Enter the Subject and Message C Click Next Note In the Cover Shee...

Page 161: ...es Text Edit a standard Mac OS application as an example 1 Create the document you want to send by fax in an application You can send up to 200 pages in monochrome or 100 pages in color including cover sheet and up to a size of 2GB in one fax transmission 2 Click Print from the File menu The application s Print window is displayed 3 Select your printer fax name in Name click d to display the detai...

Page 162: ... and then click Fax Sending starts Make sure the name and fax number of the recipient are correct before transmitting Note If you click the printer icon in Dock the transmission status check screen is displayed To stop sending click the data and then click Delete If an error occurs during transmission the Sending failed message is displayed Check the transmission records on the Fax Transmission Re...

Page 163: ...w faxes using the fax icon on the Windows task bar By setting up the computer to display a notification when new faxes are received a notification screen pops up near the Windows system tray and you can check the new faxes Note Received fax data saved to the computer is removed from the printer s memory You need Adobe Reader to view the received faxes saved as PDF files Using the Fax Icon on the T...

Page 164: ... directly when you right click the icon For details see Optional Settings in the FAX Utility or see its help displayed on the main window Checking for New Faxes Mac OS You can check for new faxes using one of the following methods This is available only on computers set to Save save faxes on this computer Open the received fax folder specified in Received Fax Output Settings Open the Fax Receive M...

Page 165: ...he computer by using the FAX Utility For details see Basic Operations in the FAX Utility help displayed on the main window Note If there are any faxes that have not been saved to the computer you cannot cancel the feature that saves faxes on the computer You cannot change settings that have been locked by your administrator You can also change the settings on the printer Contact your administrator...

Page 166: ... for Paper Cassette 167 Improving Print Copy Scan and Fax Quality 168 Saving Power 178 Installing or Uninstalling Applications Separately 179 Moving and Transporting the Printer 186 Replacing Maintenance Rollers in Paper Cassette 1 188 Replacing Maintenance Rollers in Paper Cassette 2 to 4 193 ...

Page 167: ...puter For Windows users note that you need to install EPSON Status Monitor 3 to enable this feature You can continue printing while the ink low message is displayed Replace the ink supply units when required Related Information Guide to Windows Printer Driver on page 341 Guide to Mac OS Printer Driver on page 342 It is Time to Replace Ink Supply Units on page 264 It is Time to Replace the Maintena...

Page 168: ...1 Select Settings on the home screen 2 Select Maintenance Print Quality Adjustment 3 Follow the on screen instructions to check the printer to improve print quality If a message is displayed recommending that you clean the print head perform print head cleaning 4 Follow the on screen instructions to print the patterns for print head alignment and then align the print head This pattern allows you t...

Page 169: ... consumes ink and should not be performed more than necessary When ink is low you may not be able to clean the print head If print quality has not improved after repeating nozzle check and head cleaning 4 times wait for at least 6 hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend turning off the printer by using the P button If print ...

Page 170: ...at least 6 hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend turning off the printer by using the P button If print quality has still not improved run Power Cleaning Related Information Running Power Cleaning Control Panel on page 171 Running Power Cleaning The Power Cleaning feature may improve print quality in the following cases Wh...

Page 171: ...inted pattern If quality still does not improve contact Epson support Related Information Checking and Cleaning the Print Head on page 169 Preventing nozzle clogging Always use the power button when turning the printer on and off Check that the power light is off before you disconnect the power cord The ink itself can dry out if it is not covered Just like placing a cap on a fountain pen or an oil...

Page 172: ...t Settings on the home screen 3 Select Maintenance Paper Guide Cleaning 4 Select the paper source and then follow the on screen instructions to clean the paper path Note Repeat this procedure until the paper is not smeared with ink If the printouts are still smeared clean the other paper sources Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass Cautio...

Page 173: ...ver 2 Take the cleaning cloth from the cleaning cloth holder 3 Use the cleaning cloth to clean the surface of the scanner glass Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the Scanner Glass 173 ...

Page 174: ... of the glass A damaged glass surface can decrease the scan quality 4 Return the cleaning cloth to the cleaning cloth holder 5 Close the document cover Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly clean the ADF cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer Maintain...

Page 175: ...oth to clean the roller and the interior of the ADF cImportant Using a dry cloth may damage the surface of the roller Use the ADF after the roller has dried Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 175 ...

Page 176: ...he document cover 4 Take the cleaning cloth from the cleaning cloth holder 5 Use the cleaning cloth to clean the part that is shown in the illustration Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 176 ...

Page 177: ...ecycle paper high quality plain paper preprinted paper color paper letterhead paper and thick paper is supported 1 Load paper which you want to adjust the print quality in the printer 2 Select Settings on the home screen on the printer s control panel 3 Select Maintenance Print Quality Adjustment per Paper If the item is not displayed flick the screen upward to display it 4 Select how to adjust fr...

Page 178: ...r turns off automatically if no operations are performed for a set period You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Related Information Power Off Settings on page 352 Saving Power Control Panel 1 Select Settings on the home screen 2 Select General Settings Basic Settin...

Page 179: ... it first 1 Make sure the printer and the computer are available for communication and the printer is connected to the Internet 2 Start EPSON Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the install button cImportant Do not turn...

Page 180: ...ters Printers and Faxes and then do the following to open the print server properties window Windows Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Click the printer icon and then click Print server properties at the top of the window Windows Vista Windows Server 2008 Right click on the Printers f...

Page 181: ...the Applications Separately on page 179 Installing a PostScript Printer Driver Installing a PostScript Printer Driver Windows 1 Start the installation process from one of the following options Use the software disc supplied with the printer Insert the software disc into the computer access the following folder path and then run SETUP64 EXE or SETUP EXE Driver PostScript WINX64 or WINX86 SETUP SETU...

Page 182: ...twork icon on the printer s home screen and then select the active connection method to confirm the printer s IP address Adding the Printer for Mac OS Only 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax 2 Click and then select Add Other Printer or Scanner 3 Select your printer and then select your printer from the Use 4 Click Add Note If your printer is n...

Page 183: ...r driver if there is any print jobs Delete or wait to be printed the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Click Uninstall Change or Uninstall Windows XP Windows Server 2003 R2 Windows Server 2003 Clic...

Page 184: ...plications and firmware 1 Make sure that the printer and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn off the computer or the printer until the update is complete otherwise the printer may malfunction Note If you cannot find the application you want to update in the list yo...

Page 185: ...ructions on the website for the next steps Updating Firmware Using Web Config When the printer can connect to the Internet you can update the firmware from Web Config 1 Access Web Config and select the Device Management tab Firmware Update 2 Click Start and then follow the on screen instructions The firmware confirmation starts and the firmware information is displayed if the updated firmware exis...

Page 186: ...r may fall Moving the Printer Caution Do not attach the output tray to the ADF as it is unstable If the printer moves unexpectedly while it is being moved you may be injured 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power light is off Otherwise the print head does not return to the ...

Page 187: ...re Attached on page 329 Transporting the Printer Follow the steps for moving the printer and then pack the printer in its box using the protective materials cImportant When storing or transporting the printer avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Leave the ink supply units installed Removing the ink supply units can dry out the print head and may p...

Page 188: ...e 169 Aligning Ruled Lines on page 171 Replacing Maintenance Rollers in Paper Cassette 1 There are two places for replacing the maintenance rollers on the back of the printer two rollers and on the paper cassette one roller 1 Turn off the printer by pressing the P button and then unplug the power cord Maintaining the Printer Replacing Maintenance Rollers in Paper Cassette 1 188 ...

Page 189: ...e ones for paper cassette 1 If you attach the wrong rollers the printer may not feed the paper Be careful not to stain the surface of the maintenance rollers If dust collects on the surface of the maintenance rollers clean the rollers by using a soft and moist cloth Using a dry cloth may damage the surface of the rollers 3 Pull out paper cassette 1 4 Turn the printer around and open rear cover 1 M...

Page 190: ...out the two used maintenance rollers and remove them 8 Insert two new maintenance rollers until they click into place Note Insert the maintenance rollers by rolling them so that you can insert them smoothly Maintaining the Printer Replacing Maintenance Rollers in Paper Cassette 1 190 ...

Page 191: ...ch the cover inside the back of the printer 10 Insert rear cover 2 11 Close rear cover 1 12 Release the lever of the paper cassette Maintaining the Printer Replacing Maintenance Rollers in Paper Cassette 1 191 ...

Page 192: ...the slot while it is facing the flat surface at the front 15 Lock the lever 16 Insert the paper cassette 17 Turn on the printer select Settings Maintenance Maintenance Roller Information Reset Maintenance Roller Counter and then select the paper cassette in which you replaced the maintenance rollers Related Information Maintenance Rollers Codes on page 339 Maintaining the Printer Replacing Mainten...

Page 193: ...ssette 1 and paper cassette 2 to 4 are different Check the direction of arrow on the center of the maintenance rollers and make sure the maintenance rollers are the ones for paper cassette 2 to 4 If you attach the wrong rollers the printer may not feed the paper Be careful not to stain the surface of the maintenance rollers If the dust collects on the surface of the maintenance rollers clean the r...

Page 194: ...lace the rollers 4 Turn the printer around and then open the printer s rear cover 5 Remove the screws by a screwdriver and remove the cover on the rear of inside the printer Maintaining the Printer Replacing Maintenance Rollers in Paper Cassette 2 to 4 194 ...

Page 195: ...rt two new maintenance rollers until they click into place Note Insert the maintenance rollers by rolling them so that you can insert them smoothly 8 Fasten the screws to reattach the cover Maintaining the Printer Replacing Maintenance Rollers in Paper Cassette 2 to 4 195 ...

Page 196: ... cover 10 Release the lever 11 Slide the maintenance roller toward the lever and then remove them by taking the shaft out of the holder Maintaining the Printer Replacing Maintenance Rollers in Paper Cassette 2 to 4 196 ...

Page 197: ...t 13 Lock the lever 14 Insert the paper cassette 15 Turn on the printer select Settings Maintenance Maintenance Roller Information Reset Maintenance Roller Counter and then select the paper cassette in which you replaced the maintenance rollers Related Information Maintenance Rollers Codes on page 339 Maintaining the Printer Replacing Maintenance Rollers in Paper Cassette 2 to 4 197 ...

Page 198: ...Message is Displayed on the LCD Screen 261 Paper Gets Jammed 263 It is Time to Replace Ink Supply Units 264 It is Time to Replace the Maintenance Box 265 Printing Copying Scanning and Faxing Quality is Poor 266 Cannot Solve Problem After Trying All Solutions 285 ...

Page 199: ...vent the print head from drying out turn the printer back on and turn it off by pressing the P button Printer Turns Off During Use The overcurrent protection function was activated Solutions Unplug and plug in the power cord and then turn the printer back on If the problem cannot be cleared contact Epson support Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is ena...

Page 200: ...vailable Paper Types on page 338 Paper handling is inappropriate Solutions Follow paper handling precautions Paper Handling Precautions on page 36 Too many sheets are loaded in the printer Solutions Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide Available Paper and Capacities o...

Page 201: ... on page 338 Paper handling is inappropriate Solutions Follow paper handling precautions Paper Handling Precautions on page 36 The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 38 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match th...

Page 202: ...utions Load new paper Static electricity is causing sheets of paper to stick to each other Solutions Fan the paper before loading If the paper still does not feed load one sheet of paper at a time Too many sheets are loaded in the printer Solutions Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol ...

Page 203: ...stalled correctly Paper Out Error Occurs Paper is not loaded in the center of the paper tray Solutions When a paper out error occurs although paper is loaded in the paper tray reload paper in the center of the paper tray Original Does Not Feed in the ADF The following causes can be considered Originals that are not supported by the ADF are being used Solutions Use originals supported by the ADF AD...

Page 204: ... are not detected Solutions On the screen for copy or scan or fax check that the ADF icon is on If it is off place the originals again Paper is Not Stacked in Order The lever on the right side of the output tray has not been pulled Solutions If you pull the lever on the right side of the output tray the problem may be improved but the holding capacity will be reduced Solving Problems The Printer D...

Page 205: ... the connection status for the computer and the printer You need to install EPSON Status Monitor 3 to enable this feature You can download it from the Epson website 1 Access the printer driver Windows 10 Windows Server 2019 Windows Server 2016 Click on the start button and then select Windows System Control Panel View devices and printers in Hardware and Sound Right click on your printer or press ...

Page 206: ...ce and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and ...

Page 207: ...ubnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 288 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the compute...

Page 208: ... on a Web Browser on page 348 7 Select the Network Settings tab Wired LAN 8 Select OFF for IEEE 802 3az 9 Click Next 10 Click OK 11 Remove the Ethernet cable connected to the computer and the printer 12 If you disabled IEEE802 3az for the computer in step 2 enable it 13 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices other ...

Page 209: ...XXXXX is installed If a genuine Epson printer driver is not installed the available functions are limited We recommend using a genuine Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling...

Page 210: ...e default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of th...

Page 211: ...indows if a large number of jobs are sent the printer may not print Select Print directly to the printer on the Advanced tab in the printer properties Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues The network environment has been changed Solutions When you have changed the network environment such as the wireless router or provider try...

Page 212: ... a Network Connection Report on page 305 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details There ...

Page 213: ...N XXXX Series copy 1 are created right click the copied driver icon and then click Remove Device The printer port is not set correctly Solutions Click Print Queue on the printer driver s Maintenance tab Make sure the printer port is set correctly as shown below in Property Port from the Printer menu USB connection USBXXX Network connection EpsonNet Print Port If you cannot change the port select R...

Page 214: ...rformed Cannot Print Even Though a Connection has been Established Mac OS on page 217 Cannot connect to a Network The problem could be one of the following issues Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or ...

Page 215: ...d the computer or smart device even if they are connected to the same network disable the privacy separator on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings Ge...

Page 216: ...rnet the following problems may occur depending on the hub or router that you are using Connection becomes unstable the printer is connected and disconnected again and again Cannot connect to the printer The communication speed becomes slow Follow the steps below to disable IEEE802 3az for the printer and then connect 1 Remove the Ethernet cable connected to the computer and the printer 2 When IEE...

Page 217: ...the USB cable The printer is connected to a SuperSpeed USB port Solutions If you connect the printer to a SuperSpeed USB port using a USB 2 0 cable a communication error may occur on some computers In this case re connect the printer using one of the following methods Use a USB 3 0 cable Connect to a Hi Speed USB port on the computer Connect to a SuperSpeed USB port other than the port that genera...

Page 218: ...inistrator Printer Does Not Print While Using PostScript Printer Driver Mac OS The Printing Language setting needs to be changed Solutions Set the Printing Language setting to Auto or PS on the control panel Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues The network environment has been changed Solutions When you have changed the networ...

Page 219: ...on of the computer See the documentation provided with the computer for details Cannot Print from Smart Device Make sure the smart device and the printer are connected correctly The cause and solution to the problem differ depending on whether or not they are connected Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer See the follow...

Page 220: ...uter or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wirele...

Page 221: ...ngs Network Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 288 There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that you...

Page 222: ...88 Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to ...

Page 223: ...n select Windows System Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing pre...

Page 224: ...rk settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match ...

Page 225: ...t mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 288 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Ch...

Page 226: ...onfig on a Web Browser on page 348 7 Select the Network Settings tab Wired LAN 8 Select OFF for IEEE 802 3az 9 Click Next 10 Click OK 11 Remove the Ethernet cable connected to the computer and the printer 12 If you disabled IEEE802 3az for the computer in step 2 enable it 13 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices o...

Page 227: ...ending on whether or not they are connected Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are d...

Page 228: ...because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 288 The...

Page 229: ... the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 288 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the c...

Page 230: ...ter is enabled disable it See the documentation provided with the computer for details 3 Connect the computer and the printer with an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 305 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the ...

Page 231: ...USB port other than the port that generated the communication error Cannot Scan Even Though a Connection has been Correctly Established Mac OS Scanning at a high resolution over a network Try scanning at a lower resolution Cannot Start Scanning from Smart Device Make sure the smart device and the printer are connected correctly The cause and solution to the problem differ depending on whether or n...

Page 232: ...evices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because ...

Page 233: ...router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings General Settings Network Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router...

Page 234: ... about the DNS settings The computer name and the IP address may differ when the management table of the DNS server is not updated Contact your DNS server administrator Authentication error Check the authentication method authenticated account and authenticated password Make sure the user name and the password are correct on the computer and the contacts on the printer Also make sure that the pass...

Page 235: ...lder The file name is already in use Rename the file and scan again Writing the file Write a new file Scanned file s are too large Only XX page s have been sent Check if the destination has enough space Saving the Scanned Images Takes a Long Time It takes a long time for the name resolution to correspond to the Domain Name and the IP Address Solutions Check the following points Make sure the DNS s...

Page 236: ... jack to see if the printer can send a fax If it works the problem may be caused by the DSL filter Contact your DSL provider Cannot Send Faxes The following causes can be considered The connection line is set to PSTN in a facility where a private branch exchange PBX is being used Solutions Select PBX in Settings General Settings Fax Settings Basic Settings Line Type on the control panel Sending fa...

Page 237: ...hine is not capable of receiving faxes using the subaddress feature Solutions When sending faxes using the subaddress feature ask the recipient if their fax machine is capable of receiving faxes using the subaddress feature The subaddress and password are wrong Solutions When sending faxes using the subaddress feature check that the subaddress and password are correct Check with the recipient that...

Page 238: ...omputer The received fax is deleted once it has been saved to the computer The subaddress and password are wrong Solutions When receiving faxes using the subaddress feature check that the subaddress and password are correct Check with the sender that the subaddress and password match The sender s fax number has been registered to the Rejection Number List Solutions Make sure that the sender s numb...

Page 239: ...en is entered as the pause mark One pause is about three seconds Add multiple pauses as needed The Fax Speed setting registered in the contact list is wrong Solutions Select the recipient from the contact list and then select Edit Fax Speed Slow 9 600bps Cannot Send Faxes at a Specified Time The printer s date and time is wrong Solutions Select Settings General Settings Basic Settings Date Time Se...

Page 240: ...and then check the enabled paper source s A3 is not selected in Receiving Paper Size Solutions Select Settings General Settings Fax Settings Basic Settings Receiving Paper Size and then check that A3 is selected This menu allows you to set the maximum size of fax that the printer can receive Received Faxes Are Not Printed The following causes can be considered An error has occurred in the printer ...

Page 241: ...annot Send and Receive Faxes Windows Make sure the computer and the printer are connected correctly The cause and solution to the problem differ depending on whether or not they are connected Checking the Connection Status Use EPSON Status Monitor 3 to check the connection status for the computer and the printer You need to install EPSON Status Monitor 3 to enable this feature You can download it ...

Page 242: ...k devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Devices c...

Page 243: ...reless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings General Settings Network Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless...

Page 244: ...puter and the printer with an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 305 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the printer s IP address Running Web Config on a Web Browser on page 348 7 Select the Network Settings tab W...

Page 245: ...Established Windows The software is not installed Solutions Make sure that the PC FAX driver have been installed on the computer The PC FAX driver is installed with FAX Utility Follow the steps below to check if it is installed Make sure the printer fax is displayed in Devices and Printers Printer or Printers and Other Hardware The printer fax is displayed as EPSON XXXXX FAX If the printer fax is ...

Page 246: ...us Monitor to check the connection status for the computer and the printer 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are displayed a connection has been successfully established between the computer and the prin...

Page 247: ...art device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 288 The SSIDs connected from the computer or smart device and computer are differen...

Page 248: ...settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The printer has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy ...

Page 249: ...the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the printer directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable The printer is connected to...

Page 250: ...user name and password in the printer driver When sending a fax from a computer when the security function that restrict users from using the printer s fax function is set user authentication is performed with the user name and password set in the printer driver There are some problems with fax connection and fax settings Solutions Try the resolutions for fax connection and fax settings Error Code...

Page 251: ...l Memory Data PDL Font Macro and Working Area and then clear the fonts and the macros that you have downloaded If you want to print in reverse try the following methods to reduce the size of the print job Lower the print quality and the resolution Change the format setting Reduce the number of images letters or fonts used in the print job 106 Cannot print from the computer due to the access contro...

Page 252: ... Settings Basic Settings Dial Tone Detection and then disable the dial tone setting 204 The recipient machine is busy Wait for a while and then try again Check the recipient s fax number 205 The recipient machine does not answer Wait for a while and then try again 206 The phone cable is incorrectly connected to the LINE and EXT port of the product Check the connection of the LINE port and the EXT ...

Page 253: ...he cause of the error by running connection check The authentication method of the settings and the email server may not match When you select Off as the authentication method make sure the authentication method of the email server is set to None 314 The data size exceeds the maximum size for attached files Increase the Attached File Max Size setting in the scan settings Lower the scanning resolut...

Page 254: ...tination settings 331 A communication error occurred while acquiring the destination list Print a network connection report to check if the printer is connected to the network 332 There is not enough storage space available to save the scanned image in the destination storage Reduce the number of documents 333 The destination could not be found because the destination information was uploaded to t...

Page 255: ... of the error by running connection check The authentication method of the settings and the email server may not match When you select Off as the authentication method make sure the authentication method of the email server is set to None Print a network connection report to check if the printer is connected to the network 421 A DNS error has occurred Select Settings General Settings Network Setti...

Page 256: ...irectional or high speed setting When this setting is enabled the print head prints while moving in both directions and the printing speed increases Control panel Select Settings General Settings Printer Settings and then enable Bidirectional Windows Select Bidirectional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Prin...

Page 257: ...inting The function that prevents the printer mechanism from overheating and being damaged is operating Solutions You can continue printing To return to normal printing speed leave the printer idle for at least 30 minutes Printing speed does not return to normal if the power is off Printing Is Too Slow While Using PostScript Printer Driver The Print quality setting is high Solutions Set the Print ...

Page 258: ...the Screen and you Cannot Select Photos The image file is not supported Solutions x is displayed on the LCD screen when the image file is not supported by the product Use files supported by the product Supported Data Specifications on page 389 Printing is Paused The covers of the printer are open Solutions Close the covers if you have opened them during printing Memory Device Is not Recognized The...

Page 259: ...tem Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the Quiet Mode setting The Date and Time Are Incorrect Error occurred in power supply Solutions After a power failure caused by a lightning strike or if the power is left off for a long time the clock may show the wrong time Set the date an...

Page 260: ... LCD Screen Touch The printer will not return from sleep mode power saving until you press the P button Sender s Fax Number Not Displayed The sender s fax number is not set to the sender s machine Solutions The sender may not have set the fax number Contact the sender Sender s Fax Number Displayed on Received Faxes is Wrong The sender s fax number set to the sender s machine is wrong Solutions The...

Page 261: ...aximum number of sheets that can be loaded in each paper source 000181 000184 000201 000204 000221 000224 Printer error Contact Epson Support Non printing features are available The printer may be damaged Contact Epson support or an authorised Epson service provider to request repairs However non printing features such as scanning are available Printer error For details see your documentation The ...

Page 262: ...is feature may drop the first digit of a fax number and send the fax to the wrong number Failed to receive faxes because the fax data capacity is full Touch the Job Status at the bottom of the Home Screen for details Received faxes may accumulate without being processed due to the following reasons Cannot print because a printer error has occurred Clear the printer error To check the details and s...

Page 263: ...eces of paper Preventing Paper Jams Check the following if paper jams occur frequently Place the printer on a flat surface and operate in the recommended environmental conditions Environmental Specifications on page 391 Use the paper supported by this printer Available Paper and Capacities on page 332 Follow paper handling precautions Paper Handling Precautions on page 36 Load paper in the correct...

Page 264: ...print If you need to remove an ink supply unit temporarily make sure you protect the ink supply area from dirt and dust Store the ink supply unit in the same environment as the printer Because the ink supply port is equipped with a valve designed to contain the release of excess ink there is no need to supply your own covers or plugs Removed ink supply units may have ink around the ink supply port...

Page 265: ...you are using the frequency of your prints and environmental conditions such as temperature For best results use up ink supply unit within two years of installation Replacing Ink Supply Units When a message is displayed prompting you to replace the ink supply units select How To and then view the animations displayed on the control panel to learn how to replace the ink supply units Related Informa...

Page 266: ...ance with its specifications The Epson warranty does not cover the cost of this replacement It is a user serviceable part Note When the maintenance box is full you cannot print and clean the print head until it is replaced to avoid ink leakage However you can perform operations that do not use ink such as scanning Related Information Maintenance Box Code on page 339 Maintenance Box Handling Precau...

Page 267: ...ity Adjustment feature Adjusting the Print Quality on page 168 The print quality is set to low Solutions When printing on plain paper print using a higher quality setting Control panel Select Best as the Quality on the Advanced tab in print settings Windows Select High from Quality on the printer driver s Main tab Mac OS Select Fine as Print Quality from the print dialog s Print Settings menu Blur...

Page 268: ... then disable Bidirectional Windows Clear Bidirectional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the Bidirectional Printing setting Printouts are Blank or Only Some Lines are Printed The print head nozzles may be ...

Page 269: ...path is smeared Solutions When vertical banding horizontal to the printing direction appears or the paper is smeared clean the paper path Cleaning the Paper Path for Ink Smears on page 172 The paper is curled Solutions Place the paper on a flat surface to check if it is curled If it is flatten it The print head is rubbing the surface of the paper Solutions When printing on thick paper the print he...

Page 270: ... sure that the ink is completely dry before reloading the paper When printing using automatic 2 sided printing the print density is too high and the drying time is too short Solutions When using the automatic 2 sided printing feature and printing high density data such as images and graphs set the print density to lower and the drying time to longer Printing on 2 Sides on page 56 Printing on 2 Sid...

Page 271: ...ct Enhance Off as the Fix Photo setting Windows printer driver On the More Options tab select Custom in Color Correction and then click Advanced Change the Scene Correction setting from Automatic to any other option If changing the setting does not work use any color correction method other than PhotoEnhance in Color Management JPEG Settings on page 95 Adjusting the Print Color on page 71 The Posi...

Page 272: ...ere are any paused print jobs printed characters may be corrupted The computer has been manually put into the Hibernate mode or the Sleep mode while printing Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing Pages of garbled text may be printed next time you start the computer You are using the printer driver for a different printer Solutions Make ...

Page 273: ...setting is enabled Solutions Clear any 2 sided printing settings in the printer driver Windows Select Off from 2 Sided Printing on the printer driver s Main tab Mac OS Select Off from Two sided Printing on the print dialog s Two sided Printing Settings menu Printer Does Not Print Correctly While Using PostScript Printer Driver The following causes can be considered There is a problem with the data...

Page 274: ...color settings on the Paper Quality tab in the printer driver Click Advanced and then set the Color Mode setting Copy Quality is Poor Color Missing Banding or Unexpected Colors Appear in Copies The print head nozzles may be clogged Solutions Use the Print Quality Adjustment feature If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be disch...

Page 275: ...ons Align the print head using the Print Quality Adjustment feature Adjusting the Print Quality on page 168 The bidirectional printing setting is enabled Solutions If print quality does not improve even after aligning the print head disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligne...

Page 276: ...o the printer at the same time Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time Several Sheets of Paper are Fed at a Time on page 202 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing direction appears or the top or bottom of the pa...

Page 277: ...r on the control panel If you enable this setting copy quality may decline or may slow down The Position Size or Margins of the Copies are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper on page 38 The originals are not placed correctly Solutions Make ...

Page 278: ...et incorrectly Solutions Select the appropriate paper size setting Uneven Colors Smears Dots or Straight Lines Appear in the Copied Image The following causes can be considered The paper path is dirty Solutions Load and eject paper without printing to clean the paper path Cleaning the Paper Path for Ink Smears on page 172 There is dust or dirt on the originals or the scanner glass Solutions Remove...

Page 279: ... as a magazine or a catalog a dotted moiré pattern appears Solutions Change the reduce and enlarge setting If a moiré pattern still appears place the original at a slightly different angle Basic Menu Options for Copying on page 104 An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered When scanning thin originals images on the back may be s...

Page 280: ... glass Cleaning the Scanner Glass on page 172 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Placing Originals on page 42 Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals Solutions Clean the ADF and remove any...

Page 281: ...e edge of the scanner glass Placing Originals on page 42 There is dust or dirt on the scanner glass Solutions When scanning from the control panel and selecting auto scan area cropping function remove any trash or dirt from the scanner glass and document cover If there is any trash or dirt around the original the scanning range expands to include it Cannot Solve Problems in the Scanned Image Check...

Page 282: ...e install Epson Scan 2 Installing or Uninstalling Applications Separately on page 179 The Quality of the Sent Fax is Poor Quality of the Sent Fax is Poor The following causes can be considered There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 172 The original was...

Page 283: ... of the sender s fax machine set the following before sending a fax Select Fax Fax Settings and then make the Resolution setting to set the highest quality image Select Fax Fax Settings and then enable Direct Send Note that if you set Resolution to Super Fine or Ultra Fine but you send the fax without enabling Direct Send the fax may be sent at a lower resolution ECM setting is disabled Solutions ...

Page 284: ...setting Received Fax Quality is Poor The Image Quality of Received Faxes is Poor The following causes can be considered ECM setting is disabled Solutions Select Settings General Settings Fax Settings Basic Settings and enable the ECM setting on the control panel This may clear errors that occur due to connection problems Note that the speed of sending and receiving faxes may be slower than when EC...

Page 285: ...hen the ink supply unit is reinstalled a message asking you to replace the ink supply unit may be displayed depending on the amount of ink remaining Use the Print Quality Adjustment feature Adjusting the Print Quality on page 168 Check that you are using genuine Epson ink supply units Try to use genuine Epson ink supply units This product is designed to adjust colors based on the use of genuine Ep...

Page 286: ...puter or Devices Connecting to a Printer that has been Connected to the Network 287 Re setting the Network Connection 288 Connecting a Smart Device and Printer Directly Wi Fi Direct 294 Checking the Network Connection Status 304 ...

Page 287: ...ollowing website and then enter the product name Go to Setup and then start setting up https epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Printer Follow the on screen instructions until the following ...

Page 288: ...n you replace the wireless router make settings for the connection between the computer or the smart device and the printer You need to make these settings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up ...

Page 289: ...mart device To use the printer from a smart device set up from the following website Access to the website from the smart device that you want to connect to the printer http epson sn Setup When Changing the Computer When changing the computer make connection settings between the computer and the printer Making Settings for Connecting to the Computer We recommend using the installer to connect the ...

Page 290: ...etwork Connection from Wi Fi to Ethernet Follow the steps below to change from a Wi Fi connection to an Ethernet connection 1 Select Settings on the home screen 2 Select General Settings Network Settings Wired LAN Setup 3 Follow the on screen instructions Changing from USB to a Network Connection Using the installer and re set up in a different connection method Setting up from the website Access ...

Page 291: ...ct Your Operation screen and then click Next Select the network connection that you want to use Connect via wireless network Wi Fi or Connect via wired LAN Ethernet and then click Next Follow the on screen instructions Adding or Replacing the Computer or Devices Re setting the Network Connection Changing t 291 ...

Page 292: ...network by entering the information necessary to connect to a wireless router from the printer s control panel To set up using this method you need the SSID and password for a wireless router Note If you are using an wireless router with its default settings the SSID and password are on the label If you do not know the SSID and password contact the person who set up the wireless router or see the ...

Page 293: ... set up by using this method The wireless router is compatible with WPS Wi Fi Protected Setup The current Wi Fi connection was established by pressing a button on the wireless router Note If you cannot find the button or you are setting up using the software see the documentation provided with the wireless router 1 Tap on the home screen 2 Select Router 3 Tap Start Setup If the network connection ...

Page 294: ...tus for the printer after setup is complete see the related information link below for details Note See the documentation provided with your wireless router for details on entering a PIN code Related Information Checking the Network Connection Status on page 304 Connecting a Smart Device and Printer Directly Wi Fi Direct Wi Fi Direct Simple AP allows you to connect a smart device directly to the p...

Page 295: ...ditions are required to use this function If your environment does not match these conditions you can connect by selecting Other OS Devices See the related information link below for details on connecting iOS 11 or later Using the standard camera application to scan the QR code Epson iPrint version 7 0 or later Epson printing app such as Epson iPrint is used to print from a smart device Install Ep...

Page 296: ...e Use the Camera app for iOS 11 or later You cannot connect to the printer using the Camera app for iOS 10 or earlier Also you cannot connect using an app for scanning QR codes If you cannot connect select Other Methods on the printer s control panel See the related information link below for details on connecting Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Di...

Page 297: ...anel select Next 9 On the iPhone iPad or iPod touch start Epson printing app Examples of Epson printing apps 10 On the Epson printing app screen tap Printer is not selected 11 Select the printer that you want to connect to Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 297 ...

Page 298: ...s method allows you to connect the printer directly to your Android device without a wireless router The following conditions are required to use this function Android 4 4 or later Epson iPrint version 7 0 or later Epson iPrint is used to print from a smart device Install Epson iPrint on the smart device in advance Note You only need to make these settings for the printer and the smart device that...

Page 299: ...oid device If printers are not displayed connect by selecting Other OS Devices See the related information link below for connecting 8 When the device connection approval screen is displayed select Approve 9 On the printer s control panel select Complete For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them ...

Page 300: ...ut a wireless router Note You only need to make these settings for the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Tap on the home screen 2 Tap Wi Fi Direct 3 Tap Start Setup 4 Tap Other OS Devices The Network Name SSID and Password for Wi Fi Direct for...

Page 301: ... screen select the SSID shown on the printer s control panel and then enter the password 6 On the printer s control panel select Next Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 301 ...

Page 302: ...r s control panel to select the printer 10 On the printer s control panel select Complete For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Related Information Application for Printing Easily from a Smart Device Epson iPrint on page 344 Adding or Replacing the Computer or Devices Connecting a Smart...

Page 303: ... menu items are displayed Change Network Name Change the Wi Fi Direct simple AP network name SSID used for connecting to the printer to your arbitrary name You can set the network name SSID in ASCII characters that is displayed on the software keyboard on the control panel You can enter up to 22 characters When changing the network name SSID all connected devices are disconnected Use the new netwo...

Page 304: ... the region this setting may not be displayed Restoring the Wi Fi Direct simple AP settings Checking the Network Connection Status You can check the network connection status in the following way Related Information Checking the Network Connection Status from the Control Panel on page 304 Printing a Network Connection Report on page 305 Checking the Network Connection Status from the Control Panel...

Page 305: ...and so on for Wi Fi Direct connections Email Server Status Displays the network information for email server Print Status Sheet Prints a network status sheet The information for Ethernet Wi Fi Wi Fi Direct and so on is printed on two or more pages Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router 1 Select ...

Page 306: ... Messages on the Network Environment Related Information E 1 on page 307 E 2 E 3 E 7 on page 307 E 5 on page 308 E 6 on page 308 E 8 on page 308 E 9 on page 309 E 10 on page 309 E 11 on page 309 E 12 on page 310 E 13 on page 310 Message on the Network Environment on page 311 Adding or Replacing the Computer or Devices Checking the Network Connection Status Printi 306 ...

Page 307: ... Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router If you do not know your SSID and...

Page 308: ...eless router is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings...

Page 309: ...d on Network addresses IP address subnet mask and default gateway are correct if you have set the printer s Obtain IP Address to Manual Reset the network address if they are incorrect You can check the IP address subnet mask and default gateway from the Network Status part on the network connection report Related Information Network Settings on page 358 E 11 Solutions Check the following The defau...

Page 310: ...the Computer on page 289 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually the printer s network may differ from the network for other devices If it still d...

Page 311: ... of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s control panel go to Wi Fi Direct Setup screen and select the menu to change the set...

Page 312: ...re multiple DHCP servers on the same network you can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing of communication Format pathping xxx xxx xxx xxx Examples pathping 192 0 2 222 Adding or Replacing the Computer or Devices Checking...

Page 313: ...Using Optional Items List of Optional Items 314 Printer Stand 315 Paper Cassette Unit 322 ...

Page 314: ... Unit C12C932611 C12C932621 For users in India Bangladesh Sri Lanka Allows you to load up to 500 sheets of plain paper 64 to 90 g m2 Paper Cassette Unit on page 322 B Printer Stand C12C934321 C12C934331 For users in India Use the Printer Stand whenever you install the printer on the floor otherwise the printer may fall Printer Stand on page 315 Using Optional Items List of Optional Items 314 ...

Page 315: ...n Lifting the printer while it is unstable may result in injury Because this printer is heavy it should always be carried by four or more people when unpacking and transporting Because this printer stand is heavy it should always be carried by two or more people when unpacking and transporting Installing the Printer Stand The printer stand can be attached to the printer and the paper cassette unit...

Page 316: ...lifting the printer place your hands in the positions shown below If you lift the printer holding other positions the printer may fall or you may trap your fingers when placing the printer 1 Turn off the printer by pressing the P button and then unplug the power cord 2 Disconnect any connected cables Note if the paper cassette unit has been installed uninstall it as well 3 Remove the output tray 4...

Page 317: ...lustration 6 Place the stands inside the printer stand s casters 7 Secure the stands with the attachments and screws cImportant Make absolutely sure both stands are attached securely otherwise the printer may fall Using Optional Items Printer Stand Installing the Printer Stand 317 ...

Page 318: ...cing bars with the attachments and screws 9 Place the printer stand on a flat surface and lock the casters at the front 10 Seucre the cover to the stands Using Optional Items Printer Stand Installing the Printer Stand 318 ...

Page 319: ...er cassette 12 Lower the printer or a paper cassette unit gently onto the printer stand aligning the corners and then secure them with the screws Note Some screws will be left over after assembly Using Optional Items Printer Stand Installing the Printer Stand 319 ...

Page 320: ...ssette unit at the back with the attachments and screws 14 Insert the paper cassette 15 Insert the output tray 16 Remove the seals and install the clamps as shown below Using Optional Items Printer Stand Installing the Printer Stand 320 ...

Page 321: ...in reverse Related Information List of Optional Items on page 314 Wiring Codes with Clamps on page 315 Moving the Printer While the Printer Stand is Attached Before moving the printer uninstall the printer stand Complete the steps for moving the printer and then perform the steps in the following images Using Optional Items Printer Stand Moving the Printer While the Printer Stand is Attached 321 ...

Page 322: ...he power cord from the printer and disconnect any cables before starting installation Otherwise the power cord may be damaged resulting in fire or electric shock When lifting the printer place your hands in the positions shown below If you lift the printer holding other positions the printer may fall or you may trap your fingers when placing the printer cImportant If you are using the printer stan...

Page 323: ...them as well 3 Remove the output tray 4 Remove the paper cassette unit from its box and then remove any protective materials 5 Check the items supplied 6 Place the paper cassette unit where you want to set up the printer Using Optional Items Paper Cassette Unit Installing the Paper Cassette Units 323 ...

Page 324: ...ack ink and the paper cassette 8 If you use multiple paper cassette units stack all paper cassette units on top of each other and then secure them with the screws Using Optional Items Paper Cassette Unit Installing the Paper Cassette Units 324 ...

Page 325: ... corners and then secure them with the screws Note Some screws will be left over after assembly 10 Secure the paper cassette unit and the printer at the back with the attachments and screws Using Optional Items Paper Cassette Unit Installing the Paper Cassette Units 325 ...

Page 326: ...to be loaded in the cassette into the holder 12 Insert the ink supply unit tray for black ink and the paper cassette 13 Place the sticker indicating the cassette number Using Optional Items Paper Cassette Unit Installing the Paper Cassette Units 326 ...

Page 327: ...ation List of Optional Items on page 314 Installing the Printer Stand on page 315 Wiring Codes with Clamps on page 315 Setting the Paper Cassette Unit in the Printer Driver To use the installed paper cassette unit the printer driver needs to acquire the necessary information Setting the Paper Cassette Unit in the Printer Driver Windows Note Log on to your computer as an administrator 1 Open the pr...

Page 328: ...nters and Other Hardware Printers and Faxes 2 Right click on your printer or press and hold it select Printer properties or Property and then click the Optional Settings tab 3 Select Acquire from Printer and then click Get Optional Paper Sources information is displayed in Current Printer Information 4 Click OK Setting the Paper Cassette Unit in the Printer Driver Mac OS 1 Select System Preference...

Page 329: ...e Unit Paper Does Not Feed from the Paper Cassette Units If you have added paper cassette units you need to make settings in the printer driver Related Information Setting the Paper Cassette Unit in the Printer Driver on page 327 Paper Cassette Unit Specifications Supported Paper Type Plain Paper Recycled Paper Thick Paper Size A5 to A3 Weight of Paper 64 to 200g m2 Capacity Maximum 500 Sheets Usi...

Page 330: ... 568 mm 22 4 in Height 160 mm 6 3in When installing 128 mm 5 0in Weight Approx 11 7 kg 25 8 lb Related Information Installation Location and Space on page 391 Using Optional Items Paper Cassette Unit Paper Cassette Unit Specifications 330 ...

Page 331: ...roduct Information Paper Information 332 Consumable Products Information 339 Software Information 340 Settings Menu List 351 Product Specifications 380 Font Specifications 393 Regulatory Information 407 ...

Page 332: ...ize only Standard or Normal print quality settings are available Although some printer drivers allow you to select a better print quality the printouts are printed using Standard or Normal Paper suitable for printing documents Media Name Size Loading Capacity Sheets Paper Cassette 1 Paper Cassette 2 to 4 Paper Tray Epson Business Paper A4 250 500 85 Epson Bright White Paper A3 200 400 40 Epson Bri...

Page 333: ...um Semigloss Photo Paper A3 A3 10 A4 10x15 cm 4x6 in 20 Epson Photo Paper Glossy A3 A3 10 A4 13x18 cm 5x7in 10x15 cm 4x6 in 20 Commercially Available Paper Note 8 5 13 in 8K 270 390 mm 16K 195 270 mm and the half letter sizes are not available when printing with the PostScript printer driver See the following for information on available paper types for 2 sided printing Paper for 2 Sided Printing ...

Page 334: ...y the triangle symbol on the edge guide 85 A6 B6 Half Letter 2 Up to the line indicated by the triangle symbol on the edge guide 85 User Defined 2 mm 100 to 297 148 to 431 8 Up to the line indicated by the triangle symbol on the edge guide 50 User Defined 2 mm 148 to 297 210 to 431 8 Up to the line indicated by the triangle symbol on the edge guide Up to the line indicated by the triangle symbol o...

Page 335: ...B 11 17 in 150 250 20 Legal Indian Legal 8 5 13 in 150 250 40 Letter A4 Executive 1 B5 A5 16K 195 270 mm 300 40 B6 A6 Half letter 1 150 40 User Defined 1 mm 100 to 297 148 to 431 8 150 20 User Defined 1 mm 148 to 297 210 to 431 8 150 250 20 User Defined 1 mm 55 to 329 127 to 1200 20 1 2 Product Information Paper Information Available Paper and Capacities 335 ...

Page 336: ...n 120 200 15 B4 Legal Indian Legal 8 5 13 in 120 200 30 Letter A4 Executive 1 B5 A5 16K 195 270 mm 250 30 B6 A6 Half letter 1 120 30 User Defined 1 mm 100 to 297 148 to 431 8 120 15 User Defined 1 mm 148 to 297 210 to 431 8 120 200 15 User Defined 1 mm 55 to 329 127 to 1200 15 1 2 Product Information Paper Information Available Paper and Capacities 336 ...

Page 337: ...mm 55 to 329 127 to 1200 15 1 2 1 Only printing from computer is available 2 The numbers in parenthesis indicate the loading capacity for lengths of 431 9 mm or more Envelope Media Name Size Loading Capacity Envelopes Paper Cassette 1 Paper Cassette 2 to 4 Paper Tray Envelope Envelope 10 Envelope DL Envelope C6 10 Envelope C4 1 Paper for 2 Sided Printing Genuine Epson Paper Epson Business Paper Pr...

Page 338: ...he numbers in parenthesis indicate the loading capacity for lengths of 431 9 mm or more Related Information Available Paper and Capacities on page 332 Unavailable Paper Types Do not use the following papers Using these types of paper causes paper jams and smears on the printout Papers that are wavy Papers that are torn or cut Papers that are folded Papers that are damp Papers that are too thick or...

Page 339: ...site for information on Epson s ink supply unit yields http www epson eu pageyield Epson recommends the use of genuine Epson ink supply units Epson cannot guarantee the quality or reliability of non genuine ink The use of non genuine ink may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Information about non genuine ink le...

Page 340: ... printer and then click Preferences or Properties Note Operations differ depending on the application See the application s help for details Accessing the printer driver from the control panel To make settings that apply to all of the applications access from the control panel Windows 10 Windows Server 2019 Windows Server 2016 Click on the start button and then select Windows System Control Panel ...

Page 341: ...utility to monitor the status of your printer and display error messages and more You can also check the status of consumables and the progress of printing You need to install this software to use it Related Information Menu Options for the Printer Driver on page 52 Application for Printing from a Computer Mac OS Printer Driver The printer driver controls the printer according to the commands from...

Page 342: ...s Note Operations differ depending on the application See the application s help for details Accessing the printer driver from the control panel To make settings that apply to all of the applications access from the control panel Windows 10 Windows Server 2019 Windows Server 2016 Click on the start button and then select Windows System Control Panel View devices and printers in Hardware and Sound ...

Page 343: ...nt from the computer and print properly This is suitable for printing from PostScript compliant applications used for DTP Accessing the printer driver from applications Click Page Setup or Print on the File menu of your application If necessary click Show Details or d to expand the print window Note Depending on the application being used Page Setup may not be displayed in the File menu and the op...

Page 344: ...s listed below The printer s status is displayed on the spooler screen If the printer s IP address is changed by DHCP the printer is still detected You can use a printer located on a different network segment You can print using one of the various protocols IPv6 address is not supported Application for Printing Easily from a Smart Device Epson iPrint Epson iPrint is an application that allows you ...

Page 345: ... from the computer but also from the control panel of the printer that is connected over a network Document Capture Pro does not support Windows Vista Windows XP The names are for Windows For Mac OS the name is Document Capture For Windows Server the name is Document Capture Pro Server Starting on Windows Windows 10 Windows Server 2019 Windows Server 2016 Click the start button and then select Eps...

Page 346: ...h charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Mac OS Select Go Applications Epson Software Epson Scan 2 2 On the Scanner Settings screen click Add Note If Add is grayed out click Enable Editing If th...

Page 347: ... Windows Vista Windows XP Click the start button and select All Programs or Programs Epson Software FAX Utility Starting on Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer FAX Click Options Supplies Utility Open Printer Utility Related Information Sending a Fax from a Computer on page 158 Receiving Faxes on a Computer on pa...

Page 348: ...s Web Config Web Config is an application that runs in a web browser such as Microsoft Edge and Safari on a computer or smart device You can confirm the printer status or change the network service and printer settings To use the Web Config connect the printer and the computer or device to the same network The following browsers are supported Use the latest version Microsoft Edge Internet Explorer...

Page 349: ...rinter list on the computer Windows 10 Click on the start button and then select Windows System Control Panel View devices and printers in Hardware and Sound Windows 8 1 Windows 8 Select Desktop Settings Control Panel View devices and printers in Hardware and Sound or Hardware Windows 7 Click the start button and select Control Panel View devices and printers in Hardware and Sound Windows Vista Cl...

Page 350: ...er 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and select All Programs or Programs EpsonNet EpsonNet Config SE EpsonNet Config Starting on Mac OS Go Applications Epson Software EpsonNet EpsonNet Config SE EpsonNet Config Related Information Installing the Applications Separately on page 179 Software for Managing Devices on the Network Epson Device ...

Page 351: ...splayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Software Epson Software Updater Note You can also start Epson Software Updater by clicking the printer icon on the task bar on the desktop and then selecting Software Update Starting on Mac OS Select Go Applications Epson Software Epson Software Updater Related Information Installi...

Page 352: ...s feature or the Power Off Settings feature depending on the location of purchase Select this setting to turn the printer off automatically when it is not used for a specified period of time You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Power Off Settings Your product may ...

Page 353: ...ons are performed for the specified time you are logged out and returned to the initial screen Keyboard Change the layout of the keyboard on the LCD screen Default Screen Job Status Select the default information you want to display when you press the button Original Size Auto Detection Option The ADF and the scanner glass are equipped with sensors that automatically detect the size of the paper H...

Page 354: ... paper source that has the same settings as the paper settings for the print jobs You can set automatic selection for every paper source for each function in copy fax or other You cannot set everything to off This setting is disabled when you select a specific paper source in the paper settings for the print jobs Depending on the paper type setting on the Main tab of the printer driver paper may n...

Page 355: ...g is incorrect but this may lower the print speed Skip Blank Page Skips blank pages in the print data automatically Color Correction Make settings such as brightness and contrast and perform color correction when printing from an external device When this feature is On the printer color correction settings take precedence over the settings of the standard printer driver Brightness Contrast Saturat...

Page 356: ...ult font number for the default font source The available number varies depending on the settings you made Pitch Set the default font pitch if the font is scalable and of fixed pitch You can select from 0 44 to 99 99 cpi characters per inch in 0 01 increments This item may not appear depending on the font source or font number settings Height Set the default font height if the font is scalable and...

Page 357: ...olor mode for PostScript printing Binary Select On when printing data that contains binary images The application may send the binary data even if the printer driver setting is set to ASCII but you can print the data when this feature is enabled PDF Page Size Select the paper size when printing a PDF file If Auto is selected the paper size is determined based on the size of the first page Auto Err...

Page 358: ...printing and scanning that is not sent over a network connection is restricted USB I F Timeout Setting Specify the length of time in seconds that must elapse before ending USB communication with a computer after the printer receives a print job from a PostScript printer driver or PCL printer driver If the job ending is not clearly defined from a PostScript printer driver or PCL printer driver it c...

Page 359: ...e a network connection that uses a LAN cable and router When this is being used Wi Fi connections are disabled Network Status Displays or prints the current network settings Wired LAN Wi Fi Status Wi Fi Direct Status Email Server Status Print Status Sheet Connection Check Checks the current network connection and prints a report If there are any problems with the connection see the report to solve...

Page 360: ... whether the printer is registered and connected to Epson Connect You can register to the service by selecting Register and follow the instructions When you have registered you can change the following settings Suspend Resume Unregister For details see the following web site https www epsonconnect com http www epsonconnect eu Europe only Fax Settings Fax Capable Printers Only Selecting Settings Ge...

Page 361: ...ttings Fax Settings Basic Settings Note On the Web Config screen you can find the menu below Fax tab Basic Settings If a password entry screen is displayed enter the password Fax Speed Select the fax transmission speed We recommend selecting Slow 9 600bps when a communication error occurs frequently when sending receiving a fax to from abroad or when you are using an IP VoIP phone service ECM Auto...

Page 362: ... appear as a header on outgoing faxes Your Phone Number You can enter up to 20 characters using 0 9 or space For Web Config you can enter up to 30 characters Fax Header You can register up to 21 sender names as necessary You can enter up to 40 characters for each sender name For Web Config enter the header in Unicode UTF 8 Receive Mode Select the receive mode For details see the related Informatio...

Page 363: ...the maximum paper size for faxes that the printer can receive Save Forward File Format File Format Select the format that you want to use for saving or forwarding faxes from PDF or TIFF PDF Settings Selecting PDF in Save Forward File Format enables the settings Document Open Password Password Setting Enables to set a document open password Password Set a document open password Permissions Password...

Page 364: ...peration time as scanning and sending are performed in parallel Batch Send When there are multiple faxes waiting to be sent to the same recipient this groups them together to send them at once Up to five documents up to 200 pages in total can be sent at one time This helps you save on transmission costs by reducing the number of connection times Save Failure Data Saves documents that failed to be ...

Page 365: ... of saved documents and using of multiple fax saving features at a time Though the received faxes are not automatically printed you can view them on the printer s screen and print only the ones you need However if you select Yes and Print in another item such as Save to Computer in Unconditional Save Forward the received faxes are printed automatically Save to Computer Saves received faxes as PDF ...

Page 366: ... from the inbox once they have been checked The number of documents that have failed to be forwarded is displayed on the on the home screen in addition to other unprocessed jobs Email Notifications Sends an email notification when the process you select below is complete You can use the features below at the same time Recipient Set the destination of the process completion notification Notify on R...

Page 367: ...elow at the same time Save to Fax Box Saves received faxes in the printer s Inbox or confidential box You can save up to 200 documents in total Note that saving 200 documents may not be possible depending on the usage conditions such as the file size of saved documents and using of multiple fax saving features at a time Save to Memory Device Saves received faxes as PDF or TIFF files to an external...

Page 368: ... PDF Settings Selecting PDF in Save Forward File Format enables the settings Document Open Password Password Setting Enables to set a document open password Password Set a document open password Permissions Password Password Setting Enables to set a password for printing or editing in a PDF file Password Set a permission password in Password Printing Allows printing the PDF file Editing Allows edi...

Page 369: ...Config screen you can find the menu below Fax tab Fax Box Inbox Fax tab Save Forward Settings Common Settings Inbox settings Options when memory is full You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full Inbox Password Settings Password protects the Inbox to restrict users from viewing received faxes Select Change to change the password and...

Page 370: ...ed to fit on the paper in the paper source Reducing may not always be possible depending on the received data If this is turned off large documents are printed at their original size on multiple sheets or a blank second page may be ejected Split Page Settings Prints received faxes with the page split when the size of the received documents is larger than the size of the paper loaded in the printer...

Page 371: ...ng from the first page or last page depends on the setting of Collation Stack feature See the explanation for Collation Stack First Page Received Starts printing when the first page is received and then prints in order as the pages are received If the printer cannot start printing such as when it is printing other jobs the printer starts printing received pages as a batch when it is available Coll...

Page 372: ...ompleted Select On Time to print the log at a specified time However if the number of fax jobs exceeds 100 the log is printed before the specified time Reception Report Prints a reception report after you received a fax Print on Error prints a report only when an error occurs Attach Fax image to report Prints a Transmission Report with an image of the first page of the sent document Select On Larg...

Page 373: ...lect the recipients from All or Only for Broadcasting Backup Data Auto Clear Backup copies of sent and received documents are usually temporarily stored in the printer s memory to prepare for an unexpected power failure due to an electricity failure or incorrect operations Selecting On automatically erases the backups when sending or receiving a document completes successfully and the backups beco...

Page 374: ...pture Pro is installed Client Mode Select this if Document Capture Pro is installed on Windows or Mac OS Server Mode Select this if Document Capture Pro is installed on a Windows Server Next enter the server address Email Server Set the email server settings for scanning Email Server Settings Specify the authentication method for the printer to access the mail server Mail Server Setting Items on p...

Page 375: ...em is displayed on PCL or PostScript compatible printer Delete the printer s internal memory data such as a downloaded font and macro for PCL printing or a job of password printing Security Settings You can make the following security settings Restrictions Permit to change the settings of the following items when panel lock is enabled Job Log Access Access to Register Delete Contacts Fax Recent Ac...

Page 376: ... audit log Program Verification on Start Up Select On to verify the printer s program when starting up Customer Research Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation Restore Default Settings Reset the settings in the following menus to their defaults Network Settings Copy Settings Scan Settings Fax Settings Clear All Data and Settings ...

Page 377: ...ntenance box is nearly full When is displayed you need to replace the item as ink is expended or the maintenance box is full Related Information It is Time to Replace Ink Supply Units on page 264 Maintenance Select the menus on the control panel as described below Settings Maintenance Print Quality Adjustment Select this feature if there are any problems with your print outs You can check for clog...

Page 378: ...e ink feathering is differs Select this feature if there is banding in the print outs or misalignment for a specific paper type Periodic Cleaning The printer automatically performs Print Head Nozzle Check and Print Head Cleaning based on the specific period of time Select On to maintain premium print quality Under the following conditions perform Print Head Nozzle Check and Print Head Cleaning you...

Page 379: ...nt List Print a list of fonts that are available for a PCL print Network Displays the current network settings You can also print the status sheet Contacts Manager Select the menus on the control panel as described below Settings Contacts Manager Register Delete Register and or delete contacts for the Fax Scan to Email and Scan to Network Folder FTP menus Frequent Register frequently used contacts...

Page 380: ...ngs Authentication Device Status Displays the status of the authentication device Epson Open Platform Information Select the menus on the control panel as described below Settings Epson Open Platform Information Displays the status of the Epson Open Platform Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles 800 Color ink nozzles 800 for each color Weight o...

Page 381: ... 16 in D 5 0 mm 0 20 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 54 0 mm 2 13 in D 49 0 mm 1 93 in Scanner Specifications Scanner Type Flatbed Photoelectric Device CIS Effective Pixels 14040 20400 pixels 1200 dpi Maximum Document Size 297 431 8 mm 11 7 17 in A3 Scanning Resolution 1200 dpi main sca...

Page 382: ...ADF it may not feed from the ADF or the scan quality may decline depending on the paper properties or quality Fax Specifications Fax capable Printers Only Fax Type Walk up black and white and color fax capability ITU T Super Group 3 Supported Lines Standard analogue telephone lines PBX Private Branch Exchange telephone systems Speed Up to 33 6 kbps Resolution Monochrome Standard 8 pel mm 3 85 line...

Page 383: ...ications may differ by country or region Using Port for the Printer The printer uses the following port These ports should be allowed to become available by the network administrator as necessary Product Information Product Specifications Using Port for the Printer 383 ...

Page 384: ...onnect Server HTTPS 443 XMPP 5222 When ERMS is used ERMS server Protocol HTTPS TCP 443 Protocol MQTT TCP 443 Collecting user information Use the contacts from the printer LDAP server LDAP TCP 389 LDAP SSL TLS TCP 636 LDAP STARTTLS TCP 389 User authentication when sending email When activating Epson Open Platform User authentication when collecting user information When using the contacts from the ...

Page 385: ...IPP IPPS printing data Printer IPP IPPS TCP 631 Searching WSD printer Printer WS Discovery UDP 3702 Forwarding the scan data from Document Capture Pro Printer Network Scan TCP 1865 Collecting the job information when push scanning from Document Capture Pro Printer Network Push Scan 2968 Web Config Printer HTTP TCP 80 HTTPS TCP 443 Forwarding FaxOut Data Printer IPP FaxOut TCP 631 PC FAX Printer HT...

Page 386: ...le B Standards IEEE802 11a b g n 1 ac Frequency Ranges IEEE802 11b g n 2 4 GHz IEEE802 11a n ac 5 GHz Channels Wi Fi 2 4 GHz 1 2 3 4 5 6 7 8 9 10 11 12 2 13 2 5 GHz W52 36 40 44 48 3 W53 52 56 60 64 4 W56 100 104 108 112 116 120 124 128 132 136 140 144 5 6 7 W58 149 153 157 161 165 8 Wi Fi Direct 2 4 GHz 1 2 3 4 5 6 7 8 9 10 11 12 2 13 2 5 GHz W52 36 40 44 48 3 W58 149 153 157 161 165 8 Connection...

Page 387: ...EE802 3ab 1000BASE T 1 IEEE802 3az Energy Efficient Ethernet 2 Communication Mode Auto 10 Mbps Full duplex 10 Mbps Half duplex 100 Mbps Full duplex 100 Mbps Half duplex Connector RJ 45 1 Use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference 2 The connected device should comply with IEEE802 3az standards Network Functions and IPv4 IPv6 Functions Supported...

Page 388: ...r Client IPPS SMTPS STARTTLS SSL TLS SNMPv3 You need to use a device for connection that complies with IEEE802 1X PostScript Level 3 Compatibility The PostScript used on this printer is compatible with PostScript Level 3 Supported Third Party Services Services Supported Remarks AirPrint Print iOS 5 or later Mac OS X v10 7 x or later Scan OS X Mavericks or later Fax OS X Mountain Lion or later Univ...

Page 389: ...ed Binary images not compressed or CCITT encoded PDF file made by Scan to Memory Device of the Epson inkjet printer Image Size Horizontal 80 to 10200 pixels Vertical 80 to 10200 pixels File Size Less than 2 GB Maximum Number of Files JPEG 9990 3 TIFF 999 PDF 999 1 Design rule for Camera File system 2 Photo data stored on digital cameras with a built in memory is not supported 3 Up to 999 files can...

Page 390: ... 60 Hz Rated Current 1 3 0 7 A 0 8 A Power Consumption with USB Con nection Standalone copying Approx 41 0 W ISO IEC24712 Ready mode Approx 17 0 W Sleep mode Approx 1 4 W Power off Approx 0 2 W Standalone copying Approx 40 0 W ISO IEC24712 Ready mode Approx 17 0 W Sleep mode Approx 1 4 W Power off Approx 0 3 W Note Check the label on the printer for its voltage For European users see the following...

Page 391: ...mperature 20 C 4 F Ink thaws and is usable after approximately 5 hours at 25 C 77 F You can store for one month at 40 C 104 F Installation Location and Space To ensure safe use place the printer in a location that meets the following conditions A flat stable surface that can support the weight of the printer Locations that do not block or cover the vents and openings in the printer Locations where...

Page 392: ... to shocks or vibrations Near a television or a radio Near excessive dirt or dust Near water Near air conditioning or heating equipment Near a humidifier Use a commercially available anti static mat to prevent static generation in locations prone to generating static electricity Secure enough place to install and operate the printer correctly A 1443mm Product Information Product Specifications Ins...

Page 393: ...S X Mavericks OS X Mountain Lion Mac OS X v10 7 x Mac OS X v10 6 8 Note Mac OS may not support some applications and features The UNIX File System UFS for Mac OS is not supported Font Specifications The following fonts are available on the Internet Epson Barcode Font Available Fonts for PostScript Font Name Family HP Equivalent Nimbus Mono Medium Bold Italic Bold Italic Courier Letter Gothic Mediu...

Page 394: ...C Avant Garde URW Bookman Light Demi Light Italic Demi Italic ITC Bookman URW Century Schoolbook Roman Bold Italic Bold Italic New Century Schoolbook Nimbus Roman Medium Bold Italic Bold Italic Times URW Chancery Medium Italic ITC Zapf Chancery Italic Symbol Symbol URW Dingbats Wingdings Dingbats ITC Zapf Dingbats Standard Symbol SymbolPS Available Fonts for PCL URW Scalable Font Font Name Family ...

Page 395: ...dium Bold Oblique Bold Oblique Helvetica Narrow 3 Palladio Roman Bold Italic Bold Italic Palatino 3 URW Gothic Book Demi Book Oblique Demi Oblique ITC Avant Garde Gothic 3 URW Bookman Light Demi Light Italic Demi Italic ITC Bookman 3 URW Century Schoolbook Roman Bold Italic Bold Italic New Century Schoolbook 3 Nimbus Roman Medium Bold Italic Bold Italic Times 3 URW Chancery Medium Italic ITC Zapf ...

Page 396: ...ternational characters specific to each language When you are considering which font to use you should also consider which symbol set to combine with the font Note Since most software handles fonts and symbols automatically you will probably never need to adjust the printer s settings However if you are writing your own printer control programs or if you are using older software that cannot contro...

Page 397: ...N Roman 9 4U PsMath 5M 8859 9 ISO 5N WiTurkish 5T MsPublishin 6J VeMath 6M 8859 10ISO 6N DeskTop 7J Math 8 8M Roman 8 8U WiE Europe 9E Pc1004 9J 8859 15ISO 9N PcTk437 9T Windows 9U PsText 10J IBM US 10U IBM DN 11U McText 12J PcMultiling 12U VeInternati 13J PcEur858 13U VeUS 14J PiFont 15U Product Information Font Specifications List of Symbol Sets 397 ...

Page 398: ...yr 3R Greek8 8G WinGrk 9G WinCyr 9R Pc851Grk 10G ISOCyr 10N Pc8Grk 12G ISOGrk 12N Pc866Ukr 14R Hebrew7 0H 8859 8 ISO 7H Hebrew8 8H Pc862Heb 15H PC 862 Hebrew 15Q Arabic8 8V HPWARA 9V Pc864Ara 10V Symbol 19M Wingdings 579L ZapfDigbats 14L OCR A 0O OCR B 1O OCR B Extension 3Q Code3 9 0Y Product Information Font Specifications List of Symbol Sets 398 ...

Page 399: ...BarCode Fonts are designed to add such codes automatically allowing you to easily print bar codes that conform to a variety of bar code standards Printing with Epson BarCode Fonts Follow the steps below to create and print bar codes using Epson BarCode Fonts The application featured in these instructions is Microsoft WordPad in Windows 10 The actual procedure may differ slightly when printing from...

Page 400: ...r driver settings 5 Click Print to print the bar code Note If there is an error in the bar code character string such as inappropriate data the bar code will be printed as it appears on the screen but it cannot be read by a bar code reader Notes on inputting and formatting bar codes Please note the following when inputting and formatting bar code characters Do not apply shading or special characte...

Page 401: ...s in other sizes may not be readable with all bar code readers Select Grayscale in the Print Settings and Standard or High in the Quality Note Depending on the print density or on the quality or color of the paper bar codes may not be readable with all bar code readers Print a sample and make sure the bar code can be read before printing large quantities Epson BarCode Fonts specifications This sec...

Page 402: ...bar Center bar Check digit OCR B Print sample EPSON EAN 13 EPSON UPC A UPC A is the standard bar code specified by the American Universal Product Code UPC Symbol Specification Manual Only regular UPC codes are supported Supplementary codes are not supported Character type Numbers 0 to 9 Number of characters 11 characters Font size 60 pt to 96 pt Recommended sizes are 60 pt and 75 pt standard The f...

Page 403: ...y hand Left Right margin Left Right guard bar Check digit OCR B The numeral 0 Print sample EPSON UPC E EPSON Code39 Four Code39 fonts are available allowing you to enable and disable the automatic insertion of check digits and OCR B The height of the bar code is automatically adjusted to 15 or more of its total length in conformance to the Code39 standard For this reason it is important to keep at...

Page 404: ...t of the bar code is automatically adjusted to 15 or more of its total length in conformance to the Code128 standard For this reason it is important to keep at least one space between the bar code and the surrounding text to prevent overlapping Some applications automatically delete the spaces at the end of lines or change multiple spaces into tabs Bar codes containing spaces may not be correctly ...

Page 405: ... an odd number of characters EPSON ITF fonts automatically add a zero to the beginning of the character string Character type Numbers 0 to 9 Number of characters No limit Font size When OCR B is not used 26 pt to 96 pt Recommended sizes are 26 pt 52 pt and 78 pt When OCR B is used 36 pt to 96 pt Recommended sizes are 36 pt and 72 pt The following codes are inserted automatically and need not be in...

Page 406: ...eck digit Print sample EPSON Codabar EPSON Codabar CD EPSON Codabar Num EPSON Codabar CD Num EPSON EAN128 GS1 128 EAN128 fonts support code sets A B and C When the code set of a line of characters is changed in the middle of the line a conversion code is automatically inserted The following 4 kinds of the properties are supported as the Application Identifier AI 01 Global traded item number 10 Bat...

Page 407: ...haracters 17 and 6 numbers 10 4 characters 10 and maximum of 20 alphanumeric characters 30 4 characters 30 and maximum of 8 numbers Font size 36 pt or more Recommended sizes are 36 pt 72 pt The following codes are inserted automatically and need not be input by hand Left Right quiet zone Start Stop character FNC1 character It inserts for discernment from Code128 and for a pause of the variable len...

Page 408: ...re away from a person s body excluding extremities hands wrists feet and ankles Standards and Approvals for European Model For European users Hereby Seiko Epson Corporation declares that the following radio equipment model is in compliance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following website http www epson eu conformity C524A For use onl...

Page 409: ...gned Telecom will accept no responsibility should difficulties arise in such circumstances This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service ZICTA Type Approval for Users in Zambia See the following website to check the information for ZICTA Type Approval https support epson net zicta German Blue Angel See the following website to check whether or not ...

Page 410: ...rly copying copyrighted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Product Information Regulatory Information Restrictions on Copying 410 ...

Page 411: ...Administrator Information Connecting the Printer to the Network 412 Settings to Use the Printer 416 Managing the Printer 480 Advanced Security Settings 496 Epson Remote Services Information 531 ...

Page 412: ...ynamically using the DHCP function this information is not required because it is set automatically Wi Fi connection information SSID Password These are the SSID network name and the password of the access point that the printer connects to If MAC address filtering has been set register the MAC address of the printer in advance to register the printer See the following for the supported standards ...

Page 413: ... DHCP server or router The information to connect to the network subnet mask default gateway DNS server and so on is set automatically so you can easily connect the device to the network If the device or the router is turned off or depending on the DHCP server settings IP address may change when re connecting We recommend managing devices other than the IP address and communicating with protocols ...

Page 414: ...ual for Obtain IP Address When you set the IP address automatically by using the DHCP function of router select Auto In that case the IP Address Subnet Mask and Default Gateway on step 5 to 6 are also set automatically so go to step 7 5 Enter the IP address Focus moves to the forward segment or the back segment separated by a period if you select l and r Confirm the value reflected on the previous...

Page 415: ...rver 4 Select Use for Proxy Server Settings 5 Enter the address for the proxy server by IPv4 or FQDN format Confirm the value reflected on the previous screen 6 Enter the port number for the proxy server Confirm the value reflected on the previous screen 7 Tap Start Setup Connecting to LAN Connect the printer to the network by Ethernet or Wi Fi Connecting to Ethernet Connect the printer to the net...

Page 416: ... Making Wi Fi Settings by Entering the SSID and Password on page 292 Making Wi Fi Settings by Push Button Setup WPS on page 293 Making Wi Fi Settings by PIN Code Setup WPS on page 294 Settings to Use the Printer Using the Print Functions Enable to use the print function through the network To use the printer on the network you need to set the port for network connection on the computer as well as ...

Page 417: ...e client computers By accessing the Windows server and linking the printer the printer driver is installed on the client computer and can be used Features Manage the printer and the printer driver in batch Depending on the server spec it may take time to start the print job because all print jobs go through the print server You cannot print when the Windows server is turned off Print Settings for ...

Page 418: ...r and then select The printer that I want isn t listed 3 Add a local printer Select Add a local printer or network printer with manual settings and then click Next 4 Select Create a new port select Standard TCP IP Port as the Port Type and then click Next 5 Enter the printer s IP address or printer name in Host Name or IP Address or Printer Name or IP Address and then click Next Example Printer na...

Page 419: ...en using the printer under the server client connection printer sharing using the Windows server make the sharing settings hereafter Checking the Port Configuration Windows Check if the correct port is set for the print queue 1 Open the devices and printers screen Desktop Settings Control Panel Hardware and Sound or Hardware Devices and Printers 2 Open the printer properties screen Right click the...

Page 420: ...nters on the print server 2 Right click the printer icon that you want to share with the clients and then click Printer Properties Sharing tab 3 Click Additional Drivers For Windows Server 2012 click Change Sharing Options and then configure the settings 4 Select versions of Windows for clients and then click OK 5 Select the information file for the printer driver inf and then install the driver U...

Page 421: ...he range you can enter here depends on the paper source which is indicated on the side of Height When you select mm in Unit you can enter up to one decimal place When you select inch in Unit you can enter up to two decimal places Paper Type Select the paper type you want to set from the pull down menu 3 Check the settings and then click OK Setting the Interface Set the timeout of the print jobs or...

Page 422: ...out using the printer driver Some items are not displayed depending on the printing language of your printer 1 Access Web Config and select the Print tab Universal Print Settings 2 Set each item 3 Check the settings and then click OK Basic Items Explanation Top Offset 30 0 30 0mm Sets the vertical position of the paper on which printing starts Left Offset 30 0 30 0mm Sets the horizontal position o...

Page 423: ...rinting Set whether printing 2 sided PCL Menu Items Explanation Font Source Select whether to use the font installed on the printer or download it Font Number Specify the font number you want to use Pitch 0 44 99 99cpi If the font to use is scalable and fixed pitch font specify the font size in pitch Height 4 00 999 75pt If the font to use is scalable and proportional font specify the font size in...

Page 424: ...I 0x20 0x7E Bonjour Location Enter location information such as the printer s placement within 127 bytes or less in Unicode UTF 8 Geolocation Latitude and Longitude WGS84 Enter the printer s location information This entry is optional Enter values by using WGS 84 datum which separates latitude and longitude with a comma You can enter 90 to 90 for the latitude value and 180 to 180 for the longitude...

Page 425: ...mail server on the Internet confirm the setting information from the provider or website You can also set the mail server from the printer s control panel Access as below Settings General Settings Network Settings Advanced Email Server Server Settings 1 Access Web Config and select the Network tab Email Server Basic 2 Enter a value for each item 3 Select OK The settings you have selected are displ...

Page 426: ...ted Account If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenticated account name between 0 and 255 characters in ASCII 0x20 0x7E When you select SMTP AUTH enter the SMTP server account When you select POP before SMTP enter the POP3 server account Authenticated Password If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenti...

Page 427: ...not is changed Certificate Validation The certificate is validated when this is enabled We recommend this is set to Enable To set up you need to import the CA Certificate to the printer POP3 Server Address If you select POP before SMTP as the Authentication Method enter the POP3 server address between 0 and 255 characters using A Z a z 0 9 You can use IPv4 or FQDN format POP3 Server Port Number If...

Page 428: ... authentication failed Unsupported communication method Check the followings SMTP Server Address SMTP Server Port Number This message appears when you try to communicate with unsupported protocols Connection to SMTP server failed Change Secure Connection to None This message appears when an SMTP mismatch occurs between a server and a client or when the server does not support SMTP secure connectio...

Page 429: ... the shared network folder Creating the Shared Folder Before Creating the Shared Folder Before creating the shared folder check the following The printer is connected to the network where it can access the computer where the shared folder will be created A multi byte character is not included in the name of the computer where the shared folder will be created cImportant When a multi byte character...

Page 430: ...ted access However the user who does not have authority cannot access them because the desktop folder is under the control of the user folder and then the security settings of the user folder are handed down to it The user who is permitted access on the Security tab user logged in and administrator in this case can operate the folder See below to create the proper location This example is when cre...

Page 431: ...rive and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Administrator Information Settings to Use the Printer Setting a Shared Network Folder 431 ...

Page 432: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 432 ...

Page 433: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 433 ...

Page 434: ...up that includes all users who can log in to the domain or computer This group is displayed only when the folder is created just below the root folder If it is not displayed you can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 434 ...

Page 435: ...ns for Authenticated Users If it is not selected select Authenticated Users click Edit select Allow on Modify in Permissions for Authenticated Users and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 435 ...

Page 436: ...Permits Access on page 441 Example of Configuration for a Personal Computer This explanation is an example for creating the shared folder on the desktop of the user currently logging in to the computer The user who logs in to the computer and who has administrator authority can access the desktop folder and the document folder that are under the User folder Set this configuration when you DO NOT p...

Page 437: ...ted by the administrator authority user account 2 Start explorer 3 Create the folder on the desktop and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Administrator Information Sett...

Page 438: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 438 ...

Page 439: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 439 ...

Page 440: ...here can access the shared folder In this case the user who logs in to this computer and the Administrator can access the shared folder Add access permission if necessary You can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 440 ...

Page 441: ...er from the computers of users or groups with access permission Related Information Registering a Destination to Contacts using Web Config on page 446 Adding Group or User Which Permits Access on page 441 Adding Group or User Which Permits Access You can add the group or user which permits access 1 Right click the folder and select Properties 2 Select Security tab Administrator Information Setting...

Page 442: ...3 Click Edit Administrator Information Settings to Use the Printer Setting a Shared Network Folder 442 ...

Page 443: ...full name of the group or user enter part of the name and then click Check Names The group names or user names that match part of the name are listed and then you can select the full name from the list If just one name matches the full name with underlining is displayed in Enter the object name to select Administrator Information Settings to Use the Printer Setting a Shared Network Folder 443 ...

Page 444: ...f users or groups with access permission Using Microsoft Network Sharing When enabling it the following are possible Shares the USB storage over the network that is connected to the printer Forwards the scan result or receiving fax to the shared folder on the computer 1 Access Web Config and select the Network tab MS Network 2 Select Use Microsoft network sharing 3 Set each item 4 Click Next Admin...

Page 445: ... to the printer User Name Set the user name for user authentication Enter between 1 and 127 characters in ASCII except However you cannot enter a single period or a combination of the period and a space alone Password Set the password for user authentication Enter between 1 and 64 characters in ASCII However you cannot just set 10 asterisks Encrypted Communication Set whether to enable encrypted c...

Page 446: ... Config Epson Device Admin and the printer s control panel The differences between three tools are listed in the table below Features Web Config Epson Device Admin Printer s control panel Registering a destination Editing a destination Adding a group Editing a group Deleting a destination or groups Deleting all destinations Importing a file Exporting to a file Assigning destinations to frequent us...

Page 447: ...tems Settings and Explanation Common Settings Name Enter a name displayed in the contacts in 30 characters or less in Unicode UTF 8 If you do not specify this leave it blank Index Word Enter words to search in 30 characters or less in Unicode UTF 8 If you do not specify this leave it blank Type Select the type of the address that you want to register Assign to Frequent Use Select to set the regist...

Page 448: ...e file transfer protocol the FTP server supports Select FTPS to allow the printer to communicate with security measures Save to Enter the server name between 1 and 253 characters in ASCII 0x20 0x7E omitting ftp or ftps User Name Enter a user name to access an FTP server in 30 characters or less in Unicode UTF 8 However avoid using control characters 0x00 to 0x1f 0x7F If the server allows anonymous...

Page 449: ... 5 Select the destination that you want to register to the group and then click Select 6 Enter a Name and Index Word 7 Select whether or not you assign the registered group to the frequently used group Note Destinations can be registered to multiple groups 8 Click Apply Related Information Running Web Config on a Web Browser on page 348 Registering Frequently Used Contacts When you register freque...

Page 450: ... are overwritten For Epson Device Admin only contacts can be exported from the device s property screen Also if you do not export the security related items you can edit the exported contacts and import them because this can be saved as a SYLK file or csv file Importing Contacts Using Web Config If you have a printer that allows you to backup contacts and is compatible with this printer you can re...

Page 451: ...age 348 Starting from Importing Contacts from Another Epson Printer If you have a printer that allows you to backup contacts and is compatible with this printer you can register contacts easily by importing the backup file Note For instructions on how to back up the printer contact s see the manual provided with the printer Follow the steps below to import the contacts to this printer 1 Access Web...

Page 452: ...ant to include the security items such as password and personal information You cannot edit the file If you select it you have to set the password Click Configuration and set a password between 8 and 63 characters long in ASCII This password is required when importing the binary file Items except Security Information Export the SYLK format or csv format files Select when you want to edit the infor...

Page 453: ...OK on the import completion screen Return to the device s property screen 11 Click Transmit 12 Click OK on the confirmation message The settings are sent to the printer 13 On the sending completion screen click OK The printer s information is updated Open the contacts from Web Config or printer s control panel and then check that the contact is updated Cooperation between the LDAP Server and Users...

Page 454: ...e settings for Kerberos To perform Kerberos Authentication the following environment is required The printer and the DNS server can communicate The time of the printer KDC server and the server that is required for authentication LDAP server SMTP server File server are synchronized When the service server is assigned as the IP address the FQDN of the service server is registered on the DNS server ...

Page 455: ...selected are displayed Related Information Running Web Config on a Web Browser on page 348 LDAP Server Search Setting Items Items Settings and Explanation Search Base Distinguished Name If you want to search an arbitrary domain specify the domain name of the LDAP server Enter between 0 and 128 characters in Unicode UTF 8 If you do not search for arbitrary attribute leave this blank Example for the...

Page 456: ...er set on LDAP Server Search Settings 1 Access Web Config and select the Network tab LDAP Server Connection Test 2 Select Start The connection test is started After the test the check report is displayed Related Information Running Web Config on a Web Browser on page 348 LDAP Server Connection Test References Messages Explanation Connection test was successful This message appears when the connect...

Page 457: ...r location The administrative user account to the computer that creates save folders Destination for Scan to Network Folder SMB Contacts of the device User name and password to log on to the computer that has the save folder and the privilege to update the save folder Scan to Network Folder FTP Setup for FTP server log on Contacts of the device Logon information for the FTP server and the privileg...

Page 458: ...or FQDN format you can use alphanumeric characters in ASCII 0x20 0x7E and except for at the beginning and end of the address 4 Click OK The network is re connected and then the settings are enabled Scanning From a Computer Install the software and check that the network scan service is enabled to scan via a network from the computer Software to be installed Epson Scan 2 This is a scanner driver If...

Page 459: ...th the phone line and if necessary with a phone Complete the Fax Setting Wizard which is required to make basic settings Set the following as necessary Output destinations and related settings such as network settings and mail server settings Contacts registration User Settings that define default values for Fax menu items Report Settings to print reports when faxes are sent received or forwarded ...

Page 460: ...jack using an RJ 11 6P2C phone cable When connecting a telephone to the printer use a second RJ 11 6P2C phone cable Depending on the area a phone cable may be included with the printer If it is included use that cable You may need to connect the phone cable to an adapter provided for your country or region Note Remove the cap from the EXT port of the printer only when connecting your telephone to ...

Page 461: ...hone line connect the telephone to the printer Note If your phone device has a fax function disable the fax function before connecting See the manuals that came with the phone device for details Depending on the model of the phone device the fax function cannot be completely disabled so you may not be able to use it as an external phone If you connect an answering machine make sure the printer s R...

Page 462: ...hone line make sure you connect the phone device to the EXT port of the printer If you split the line to connect the phone device and the printer separately the phone and the printer do not work correctly 3 Select Fax on the printer s control panel Administrator Information Settings to Use the Printer Making Fax Features Available Fax Capable Printe 462 ...

Page 463: ...manually from the printer s control panel You need to run the wizard again in case the wizard is skipped when the printer is first turned on or when the connection environment has changed The items below are what you can set through the wizard Header Your Phone Number and Fax Header Receive Mode Auto or Manual Distinctive Ring Detection DRD Setting The items below are set automatically according t...

Page 464: ...Receive Mode setting If you do not need to connect a phone device to the printer Select No Receive Mode is set to Auto If you need to connect a phone device to the printer Select Yes and then select whether or not to receive faxes automatically 5 Check the settings you made on the screen displayed and then proceed to the next screen To correct or change settings tap 6 Check the fax connection by s...

Page 465: ...Making Settings for a PBX Phone System Make the following settings when using the printer in offices that use extensions and require external access codes such as 0 and 9 to get an outside line 1 Select Settings on the printer s control panel 2 Select General Settings Fax Settings Basic Settings 3 Select Line Type and then select PBX 4 When sending a fax to an outside fax number using hash instead...

Page 466: ...tings on page 361 Making Settings to Receive Faxes Operating Only a Connected Phone You can start receiving incoming faxes by only picking up the handset and operating the phone without operating the printer at all The Remote Receive feature is available for telephones that support tone dialing 1 Select Settings on the printer s control panel 2 Select General Settings Fax Settings Basic Settings R...

Page 467: ...ettings to save received faxes to a computer using the PC FAX feature see Feature PC FAX Send Receive Windows Mac OS on page 128 Note As well as using the printer s control panel you can use Web Config to make saving settings to receive faxes Select the Fax tab Save Forward Settings Unconditional Save Forward and then make the saving destination settings in Fax Output You can also print and or for...

Page 468: ... Close to complete the Unconditional Save Forward Settings This completes making unconditional saving settings to receive faxes You can set Common Settings as necessary For details see the explanation for Common Settings in the Save Forward Settings menu Note If you want to save received faxes with conditions see the related information link below Related Information Save Forward Settings on page ...

Page 469: ...m the contacts list You can specify up to five forwarding destinations D Tap Close to finish selecting forwarding destinations and then tap Close E In Options When Forwarding Failed select whether to print received documents or save them in the printer s Inbox when forwarding fails F Tap OK cImportant When the Inbox is full receiving faxes is disabled You should delete the documents from the inbox...

Page 470: ...ake settings to save received faxes to the inbox and an external memory device from a specified sender or at a specified time Saving a fax in a confidential box or the inbox allows you to confirm the contents of the received fax by viewing the fax on the printer s LCD screen before the printer prints the fax Before you use the feature to save received faxes at a specified time make sure the printe...

Page 471: ...the Receiving Time setting and then set the time in Start Time and End Time 5 Select Save Forward Destination and then make settings for the target destination box and or an external memory device To save the received faxes to the Inbox or a confidential box A Select Save to Fax Box B Tap Save to Fax Box to set this to On C Select the box in which to save the document To save received faxes to an ...

Page 472: ...arding destination to the contacts list To forward to an email address you also need to configure the email server settings beforehand Configuring a Mail Server on page 425 Setting a Shared Network Folder on page 429 Making Contacts Available on page 445 Before you use the feature to forward received faxes at a specified time make sure the printer s Date Time and Time Difference settings are corre...

Page 473: ...me setting and then set the time in Start Time and End Time 5 Select Save Forward Destination and then make settings for a forwarding destination A Select Forward B Select Yes To print the documents automatically while forwarding them select Yes and Print instead C Select Destination Add Entry and then select forwarding destinations from the contacts list You can specify a forwarding destination D...

Page 474: ...that you test if you can send a scanned image to the destination in the scan mode Select Scan Email or Scan Network Folder FTP from the home screen select the destination and then start scanning Related Information Running Web Config on a Web Browser on page 348 Making Settings for Blocking Junk Faxes You can block junk faxes 1 Select Settings on the printer s control panel 2 Select General Settin...

Page 475: ...eceived faxes on the printer as well as save them on a computer 1 Select Settings on the printer s control panel 2 Select General Settings Fax Settings Receive Settings 3 Select Save Forward Settings Unconditional Save Forward Save to Computer Yes and Print Making Save to Computer Setting not to Receive Faxes To set the printer not to save received faxes on the computer change the settings on the ...

Page 476: ... Basic Settings Operation Time Out You can specify On or Off 3 Click OK Power Saving Settings During Inactivity You can set up the time to shift to the power saving mode or to turn the power off when the printer s control panel is not operated for a certain period of time Set the time depending on your usage environment 1 Access Web Config and select the Device Management tab Power Saving 2 Set up...

Page 477: ...rmal Mode Set the sound when the printer is set to Normal Mode Quiet Mode Set the sound when the printer is set to Quiet Mode This is enabled when the one of the following items is enabled Printer s control panel Settings General Settings Printer Settings Quiet Mode Settings General Settings Fax Settings Receive Settings Print Settings Quiet Mode Web Config Fax tab Print Settings Quiet Mode 3 Clic...

Page 478: ... to Email Scan to Memory Device Scan to Cloud Copy Fax 1 Access Web Config and select the functions for which you want to set the default value for the Scan Copy tab User Default Settings Select the Fax tab User Default Settings to set the default value for fax 2 Set each item 3 Click OK If the combination of the value is invalid it is automatically modified and then a valid value is set Problems ...

Page 479: ...SSL TLS SSL TLS has the Encryption Strength You can open Web Config by using a web browser that supports bulk encryptions as indicated below Check you are using the a supported browser 80bit AES256 AES128 3DES 112bit AES256 AES128 3DES 128bit AES256 AES128 192bit AES256 256bit AES256 CA signed Certificate is expired If there is a problem with the expiration date of the certificate The certificate ...

Page 480: ...sion or transferring and the user default settings An administrator sets a password to the device You can set or change from both Web Config and the printer s control panel Prevent from illegally reading and changing the information stored in the device such as ID password network settings and contacts Also reduce a wide range of security risks such as leakage of information for the network enviro...

Page 481: ... Administrator Settings Configuring the Administrator Password When you set the administrator password you can prevent the users from changing system management settings You can set and change the administrator password using either Web Config the printer s control panel or Epson Device Admin When using Epson Device Admin see the Epson Device Admin guide or help Related Information Application for...

Page 482: ...lete Administrator Password and then enter the administrator password Related Information Application for Configuring Printer Operations Web Config on page 348 Controlling the Panel Operation If you set the administrator password and enable the Lock Setting you can lock the items related to the printer s system settings so that users cannot change them Enabling the Lock Setting Enable the Lock Set...

Page 483: ...t of the Lock Setting items in Settings General Settings on the control panel Some functions can be set enabled or disabled individually General Settings menu Panel Lock Basic Settings LCD Brightness Sounds Sleep Timer Wake from Sleep Power Off Timer or Power Off Settings Date Time Settings Country Region Language 1 Start up Screen Edit Home Wall Paper Operation Time Out Keyboard Default Screen Jo...

Page 484: ...ngs PDL Print Configuration Auto Error Solver Memory Device Interface Thick Paper 1 Quiet Mode 1 Ink Drying Time Bidirectional PC Connection via USB USB I F Timeout Setting General Settings menu Panel Lock Network Settings Administrator Information Managing the Printer Administrator Settings 484 ...

Page 485: ...vanced Device Name TCP IP Proxy Server Email Server IPv6 Address MS Network Sharing Link Speed Duplex Redirect HTTP to HTTPS Disable IPsec IP Filtering Disable IEEE802 1X iBeacon Transmission General Settings menu Panel Lock Web Service Settings Epson Connect Services General Settings menu Panel Lock Fax Settings Administrator Information Managing the Printer Administrator Settings 485 ...

Page 486: ... Report Settings Security Settings Check Fax Connection Fax Setting Wizard General Settings menu Panel Lock Scan Settings Confirm Recipient Document Capture Pro Email Server General Settings menu Panel Lock System Administration Administrator Information Managing the Printer Administrator Settings 486 ...

Page 487: ...inistration Security Settings Restrictions 2 Even though items on the upper level can be locked by administrator lock you can still access them from the same name menu of Settings Printer Status Print 3 Even though items on the upper level can be locked by administrator lock you can still access them from Home Description When you cannot connect to the network 4 Even though items on the upper leve...

Page 488: ...administrator can permit the items below to display and change settings individually Job Log Access Job Status Log Control the display of the status monitor s job history Select On to permit the job history to display Access to Register Delete Contacts Settings Contacts Manager Register Delete Control the registering and changing of contacts Select On to register or change the contacts Fax Recent ...

Page 489: ...s Access to Quiet Mode Settings General Settings Printer Settings Quiet Mode Control the changing of settings of the Quiet Mode function Select On to change the settings Protection of Personal Data Control the display of the destination information on speed dial registration Select On to display the destination as Related Information Lock Setting Items for General Settings Menu on page 483 Other L...

Page 490: ...that users can use When enabling access control the user can use functions such as copy fax etc by entering the password on the printer s control panel and logging in to the printer The unavailable functions will be grayed out and cannot be selected From the computer when you register the authentication information to the printer driver or scanner driver you will be able to print or scan For detai...

Page 491: ...tion for Configuring Printer Operations Web Config on page 348 Editing the User Account Edit the account registered to access control 1 Access Web Config and select the Product Security tab Access Control Settings User Settings 2 Click Edit for the number you want to edit 3 Change each item 4 Click Apply Return to the user setting list after a specific length of time Related Information Applicatio...

Page 492: ...etion message is displayed after a certain period of time Confirm that the icons such as copy and scan are grayed out on the printer s control panel Related Information Application for Configuring Printer Operations Web Config on page 348 Disabling the External Interface You can disable the interface that is used to connect the device to the printer Make the restriction settings to restrict printi...

Page 493: ... a USB cable and then confirm that the printer is not listed if you want to add the printer from Printers Scanners Related Information Application for Configuring Printer Operations Web Config on page 348 Monitoring a Remote Printer Checking Information for a Remote Printer You can check the following information of the operating printer from Status by using Web Config Product Status Check the sta...

Page 494: ...om the two pull down menus The selected contents are displayed next to Subject The same contents cannot be set on left and right When the number of characters in Location exceeds 32 bytes characters exceeding 32 bytes are omitted 3 Enter the email address for sending the notification email Use A Z a z 0 9 _ and enter between 1 and 255 characters 4 Select the language for the email notifications 5 ...

Page 495: ...or Notice when the printer error has occurred Scanner error Notice when the scanner error has occurred Fax error Notice when the fax error has occurred Wi Fi failure Notice when the error of the wireless LAN interface has occurred Built in SD card failure Notice when the error of the built in SD card has occurred PDL board failure Notice when the error of the PDL substrate has occurred Related Inf...

Page 496: ...lacement printer Related Information Application for Configuring Printer Operations Web Config on page 348 Import the settings Import the exported Web Config file to the printer cImportant When importing values that include individual information such as a printer name or IP address make sure the same IP address does not exist on the same network 1 Access Web Config and then select the Device Mana...

Page 497: ...accessing to the Epson server on the Internet from the printer such as communicating to the computer via web browser using Epson Connect and updating firmware Obtain a CA signed certificate and then import it to the printer Clearing an identification of the printer by the CA signed certification prevents impersonation and unauthorized access In addition communication contents of SSL TLS are protec...

Page 498: ...ntended security risks by restricting printing from specific pathways or by controlling the available functions Controlling protocols Configure the protocol settings 1 Access Web Config and then select the Network Security tab Protocol 2 Configure each item 3 Click Next 4 Click OK The settings are applied to the printer Related Information Application for Configuring Printer Operations Web Config ...

Page 499: ...tings You can specify whether or not to allow printing from IPP When this is enabled you can print over the Internet FTP Settings You can specify whether or not to allow FTP printing When this is enabled you can print over an FTP server SNMPv1 v2c Settings You can specify whether or not to enable SNMPv1 v2c This is used to set up devices monitoring and so on SNMPv3 Settings You can specify whether...

Page 500: ...etween 3 to 3 600 seconds Device Name Displays the WSD device name Location Displays the WSD location name LLTD Settings Items Setting value and Description Enable LLTD Select this to enable LLTD The printer is displayed in the Windows network map Device Name Displays the LLTD device name LLMNR Settings Items Setting value and Description Enable LLMNR Select this to enable LLMNR You can use name r...

Page 501: ...P Communication Timeout sec Enter the timeout value for IPP printing between 0 to 3 600 seconds Require PIN Code when using IPP printing Select whether or not to require a PIN code when using IPP printing If you select Yes IPP print jobs without PIN codes are not saved in the printer URL Network Displays IPP URLs http and https when the printer is con nected to the network The URL is a combined va...

Page 502: ...ation for SNMPv3 Enter between 8 and 32 characters in ASCII 0x20 0x7E If you do not specify this leave it blank Confirm Password Enter the password you configured for confirmation Encryption Settings Algorithm Select an algorithm for an encryption for SNMPv3 Password Enter the password for an encryption for SNMPv3 Enter between 8 and 32 characters in ASCII 0x20 0x7E If you do not specify this leav...

Page 503: ...d to validate the server of the other party from the Certification Authority that issued the CA signed Certificate of the other server Self signed Certificate This is a certificate that the printer signs and issues itself It is also called the root certificate Because the issuer certifies itself it is not reliable and cannot prevent impersonation Use it when making the security setting and perform...

Page 504: ...t an issued CA signed Certificate 7 Send the CSR to a certificate authority and obtain a CA signed Certificate Follow the rules of each certificate authority on sending method and form 8 Save the issued CA signed Certificate to a computer connected to the printer Obtaining a CA signed Certificate is complete when you save a certificate to a destination Related Information Application for Configuri...

Page 505: ...t select SSL TLS Certificate or IPsec IP Filtering Client Certificate or IEEE802 1X Client Certificate 2 Click Import A certificate importing page is opened 3 Enter a value for each item Set CA Certificate 1 and CA Certificate 2 when verifying the path of the certificate on the web browser that accesses the printer Depending on where you create a CSR and the file format of the certificate required...

Page 506: ...R import a certificate of a certificate authority that issues a CA signed Certificate used as server certificate Specify a file if you need CA Certificate 2 If your certificate s format is Certificate PEM DER import a certificate of a certificate authority that issues CA Certificate 1 Specify a file if you need Related Information Importing a CA signed Certificate on page 505 Deleting a CA signed ...

Page 507: ...SONA1B2C3 EPSONA1B2C3 local 192 0 2 123 4 Specify a validity period for the certificate 5 Click Next A confirmation message is displayed 6 Click OK The printer is updated Note You can check the certificate information from Network Security tab SSL TLS Certificate Self signed Certificate and click Confirm Related Information Application for Configuring Printer Operations Web Config on page 348 Conf...

Page 508: ...Printer Operations Web Config on page 348 SSL TLS Communication with the Printer When the server certificate is set using SSL TLS Secure Sockets Layer Transport Layer Security communication to the printer you can encrypt the communication path between computers Do this if you want to prevent remote and unauthorized access Configuring Basic SSL TLS Settings If the printer supports the HTTPS server ...

Page 509: ...t A confirmation message is displayed 4 Click OK The printer is updated Related Information Application for Configuring Printer Operations Web Config on page 348 Configuring a CA signed Certificate on page 503 Updating a Self signed Certificate on page 507 Encrypted Communication Using IPsec IP Filtering About IPsec IP Filtering You can filter traffic based on IP addresses services and port by usi...

Page 510: ...rmation Application for Configuring Printer Operations Web Config on page 348 Default Policy Setting Items Default Policy Items Settings and Explanation IPsec IP Filtering You can enable or disable an IPsec IP Filtering feature Access Control Configure a control method for traffic of IP packets Items Settings and Explanation Permit Access Select this to permit configured IP packets to pass through...

Page 511: ... obtain and import a CA signed certificate in advance ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the printer ID Enter the printer s ID that matches the type of ID You cannot use and for the first character Distinguished Name Enter 1 to 255 1 byte ASCII 0x20 to 0x7E characters You need to include IP Address Enter IPv4 or IPv6 format FQDN Enter a combina...

Page 512: ...n 1 and 127 characters Confirm Pre Shared Key Enter the key you configured for confirmation Encapsulation If you select IPsec for Access Control you need to configure an encapsulation mode Items Settings and Explanation Transport Mode If you only use the printer on the same LAN select this IP packets of layer 4 or later are encrypted Tunnel Mode If you use the printer on the Internet capable netwo...

Page 513: ...hentication algorithm for ESP This is available when ESP is selected for Security Protocol AH Authentication Select the encryption algorithm for AH This is available when AH is selected for Security Protocol Related Information Configuring Default Policy on page 510 Configuring Group Policy A group policy is one or more rules applied to a user or user group The printer controls IP packets that mat...

Page 514: ... static IPv6 address Remote Address Host Enter a device s IP address to control access The IP address must be 43 characters or less If you do not enter an IP address all addresses are controlled Note If an IP address is assigned automatically e g assigned by DHCP the connection may be unavailable Configure a static IP address Method of Choosing Port Select a method to specify ports Service Name If...

Page 515: ...e maximum Example 25 80 143 5220 If you do not enter a port number all ports are controlled IKE Version Select IKEv1 or IKEv2 for IKE Version Select one of them according to the device that the printer is connected to IKEv1 The following items are displayed when you select IKEv1 for IKE Version Items Settings and Explanation Authentication Method If you select IPsec for Access Control select an op...

Page 516: ...e key you configured for confirmation Remote Authentication Method If you select IPsec for Access Control select an option Used certificate is common with a default policy ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the device that you want to authenticate ID Enter the printer s ID that matches to the type of ID You cannot use and for the first characte...

Page 517: ...ings and select an item other than Any for the other settings the device may not communicate depending on the other device that you want to authenticate Items Settings and Explanation IKE Encryption Select the encryption algorithm for IKE The items vary depending on the version of IKE Authentication Select the authentication algorithm for IKE Key Exchange Select the key exchange algorithm for IKE ...

Page 518: ...ver and the a scanner driver SNMP UDP 161 Any port Acquiring and configuring of MIB from applications such as Epson Device Admin the Epson printer driver and the Epson scanner driver LPR TCP 515 Any port Forwarding LPR data RAW Port9100 TCP 9100 Any port Forwarding RAW data IPP IPPS TCP 631 Any port Forwarding data of IPP IPPS printing WSD TCP Any port 5357 Controlling WSD WS Discovery UDP 3702 An...

Page 519: ...NetBIOS Datagram Service Local UDP 138 Any port NetBIOS Session Service Local TCP 139 Any port NetBIOS Name Service Remote UDP Any port 137 CIFS client forwarding scan data and received fax data to a folder NetBIOS Datagram Service Remote UDP Any port 138 NetBIOS Session Service Remote TCP Any port 139 HTTP Local TCP 80 Any port HTTP S server forwarding data of Web Config and WSD HTTPS Local TCP 4...

Page 520: ...rily to change the printer settings Receiving access from a specified IP address only This example allows a specified IP address to access the printer Default Policy IPsec IP Filtering Enable Access Control Refuse Access Group Policy Enable this Group Policy Check the box Access Control Permit Access Remote Address Host IP address of an administrator s client Note Regardless of policy configuratio...

Page 521: ...cess point 1 Access Web Config and then select the Network Security tab IEEE802 1X Basic 2 Enter a value for each item If you want to use the printer on a Wi Fi network click Wi Fi Setup and select or enter an SSID Note You can share settings between Ethernet and Wi Fi 3 Click Next A confirmation message is displayed 4 Click OK The printer is updated Related Information Application for Configuring...

Page 522: ...ation regardless of the authentication method Import the certificate in CA Certificate Anonymous Name If you select PEAP TLS EAP TTLS or PEAP MSCHAPv2 for EAP Type you can configure an anonymous name instead of a user ID for a phase 1 of a PEAP authentication Enter 0 to 128 1 byte ASCII 0x20 to 0x7E characters Encryption Strength You can select one of the followings High AES256 3DES Middle AES256 ...

Page 523: ... printer s user ID and or certificate protocol is incorrect Server ID Error Authentication has failed since the server ID of the server certificate and the server s ID do not match Server Certificate Error Authentication has failed since there are the following errors in the server certificate The server certificate is out of date The chain of the server certificate is incorrect CA Certificate Err...

Page 524: ...t to disable Disable IPsec IP Filtering Disable IEEE802 1X 4 Select Start Setup on the confirmation screen Problems Using Network Security Features Forgot a Pre shared Key Re configure a pre shared key To change the key access Web Config and select the Network Security tab IPsec IP Filtering Basic Default Policy or Group Policy When you change the pre shared key configure the pre shared key for co...

Page 525: ...t be used IPsec communication cannot be performed Disable IPsec using the printer s control panel If the DHCP is out of date rebooting or the IPv6 address is out of date or has not been obtained then the IP address registered for the printer s Web Config Network Security tab IPsec IP Filtering Basic Group Policy Local Address Printer may not be found Use a static IP address The IP address of the c...

Page 526: ...ring on page 509 Cannot Access the Printer or Scanner after Configuring IEEE802 1X The settings of IEEE802 1X are incorrect Disable IEEE802 1X and Wi Fi from the printer s control panel Connect the printer and a computer and then configure IEEE802 1X again Related Information Configuring an IEEE802 1X Network on page 521 Problems on Using a Digital Certificate Cannot Import a CA signed Certificate...

Page 527: ...n the common name If a comma is entered the Common Name is divided at that point If only a space is entered before or after a comma an error occurs Related Information Updating a Self signed Certificate on page 507 Cannot Create a CSR The Common Name has not been entered The Common Name must be entered Unsupported characters have been entered to Common Name Organization Organizational Unit Localit...

Page 528: ...ate and time using Web Config EpsonNet Config or the printer s control panel Invalid password Cause The password set for CA certificate and entered password do not match What to do Enter the correct password Invalid file Cause You are not importing a certificate file in X509 format What to do Make sure that you are selecting the correct certificate sent by a trusted certificate authority Cause The...

Page 529: ...e private key file If the certificate is the PKCS 12 format and it is obtained from a CSR using a computer create a file that contains the private key Cause You have re imported the PEM DER certificate obtained from a CSR using Web Config What to do If the certificate is the PEM DER format and it is obtained from a CSR using Web Config you can only import it once Setup failed Cause Cannot finish t...

Page 530: ...d Configuring Epson Open Platform Enable Epson Open Platform so that you can use the device from the authentication system 1 Access Web Config and then select the Epson Open Platform tab Product Key or License Key 2 Enter a value for each item Serial Number The serial number of the device is displayed Epson Open Platform Version Select the version of Epson Open Platform The corresponding version v...

Page 531: ...g Printer Operations Web Config on page 348 Epson Remote Services Information Epson Remote Services is a service that periodically collects printer information over the Internet This can be used to predict when consumables and replacement parts need to be replaced or replenished and to quickly resolve any errors or problems Contact your sales representative for more information about Epson Remote ...

Page 532: ...Where to Get Help Technical Support Web Site 533 Contacting Epson Support 533 ...

Page 533: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 534: ...formation and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located ...

Page 535: ...is information includes your Epson product documentation type of computer operating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specification...

Page 536: ...Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center Palembang Jl H M Rasyid Nawawi No 249 Kelurahan 9 Ilir Palembang Sumatera Selatan 0711 311 330 escplg epson indonesia co id escplg support epson indonesia co id PEKANBARU Epson Service Center PekanBaru Jl Tuanku Tambusai No 459 A Kel Tangk...

Page 537: ...Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id PURWOKERTO EPSON SALES AND SERVICE Purwokerto Jl Jendral Sudirman No 4 Kranji Purwokerto JAWA TENGAH 0281 6512213 ...

Page 538: ... indonesia co id SURABAYA EPSON SALES AND SERVICE SURABAYA GUBENG JL RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users i...

Page 539: ...on com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 Help for Users in ...

Page 540: ...ith the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Epson Service Center 65 Truong Dinh Street District 1 Ho Chi Minh City Vietnam Phone Ho Chi Minh City 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City V...

Page 541: ...sales services users are welcome to contact Epson Hong Kong Limited Internet Home Page http www epson com hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information Product information Answers to Frequently Asked Questions FAQs Latest versions of Epson product drivers Technical Support Hotline You can also contac...

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