Dell PowerVault DL2000 Hardware Owner'S Manual Download Page 152

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152

Troubleshooting Your System

Open the system. See "Opening and Closing the System" on page 66.

Reinstall the processors that you removed in step 10. See "Processors" on
page 105.

Close the system. See "Opening and Closing the System" on page 66.

Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem persists,

see

"Getting Help" on page 167

Book.book Page 152 Monday, September 14, 2009 12:57 PM

Summary of Contents for PowerVault DL2000

Page 1: ...Dell PowerVault DL2000 Hardware Owner s Manual ...

Page 2: ...hatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge and PowerVault are trademarks of Dell Inc Intel and Xeon are registered trademarks of Intel Corporation in the U S and other countries Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States an...

Page 3: ...des 15 Back Panel Features and Indicators 17 Connecting External Devices 18 Power Indicator Codes 18 NIC Indicator Codes 19 LCD Status Messages 20 Solving Problems Described by LCD Status Messages 31 Removing LCD Status Messages 31 System Messages 32 Warning Messages 43 Diagnostics Messages 44 Alert Messages 44 2 Using the System Setup Program 45 Entering the System Setup Program 45 ...

Page 4: ...n 56 System and Setup Password Features 56 Using the System Password 56 Using the Setup Password 59 Disabling a Forgotten Password 60 Baseboard Management Controller Configuration 61 Entering the BMC Setup Module 61 BMC Setup Module Options 61 3 Installing System Components 63 Recommended Tools 63 Inside the System 64 Front Bezel 65 Removing the Front Bezel 65 Replacing the Front Bezel 66 Opening ...

Page 5: ... Hard Drive and Interposer Card Into a SATAu Hard Drive Carrier 73 Power Supplies 76 Removing a Power Supply 76 Replacing a Power Supply 77 Removing the Power Supply Blank 78 Installing the Power Supply Blank 78 System Fans 78 Removing a System Fan 78 Replacing a Cooling Fan 79 Cooling Shroud 80 Removing the Cooling Shroud 80 Installing the Cooling Shroud 81 Fan Brackets 81 Removing the Fan Bracke...

Page 6: ...91 Removing the Expansion Card Cage 91 Replacing the Expansion Card Cage 93 DRAC Card and Cables 93 Installing the DRAC Card and Cables 93 Removing the DRAC Card and Cables 95 Optical Drive and Cable 96 Removing the Optical Drive 96 Installing the Optical Drive 97 Removing the Optical Drive Cable 99 Installing the Optical Drive Cable 99 System Memory 100 General Memory Module Installation Guidelin...

Page 7: ...ling the Central Riser Board 115 Sideplane Board 116 Removing the Sideplane Board 116 Installing the Sideplane Board 118 SAS Backplane Board 118 Removing the SAS Backplane Board 118 Installing the SAS Backplane Board 120 Control Panel Assembly Service only Procedure 122 Removing the Control Panel Assembly 122 Installing the Control Panel Assembly 123 System Board Service only Procedure 124 Removin...

Page 8: ...ting a USB Device 134 Troubleshooting a NIC 136 Troubleshooting a Wet System 137 Troubleshooting a Damaged System 138 Troubleshooting the System Battery 138 Troubleshooting Power Supplies 139 Troubleshooting System Cooling Problems 140 Troubleshooting a Fan 141 Troubleshooting System Memory 142 Troubleshooting an Optical Drive 143 Troubleshooting an External SCSI Tape Drive 144 Troubleshooting a H...

Page 9: ...ptions 154 Using the Custom Test Options 155 Selecting Devices for Testing 155 Selecting Diagnostics Options 155 Viewing Information and Results 156 6 Jumpers and Connectors 157 System Board Jumpers 157 System Board Connectors 158 SAS Backplane Board Connectors 161 Sideplane Board Connectors 162 Expansion Card Riser Board Components and PCI Buses 162 Disabling a Forgotten Password 164 7 Getting He...

Page 10: ...10 Contents Glossary 169 Index 181 ...

Page 11: ...dicators and features are illustrated in this section Other Information You May Need CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by ...

Page 12: ... 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Features Keystroke Description F2 Enters the System Setup program See Using the System Setup Program on page 46 F10 Opens th...

Page 13: ...e System Setup Program see Integrated Devices Screen on page 51 This keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC Ctrl D If you have the optional Dell Remote Access Controller DRAC this keystroke allows access to selected DRAC configuration settings See the DRAC User s Guide for more information on setup and use of D...

Page 14: ... not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 Sy...

Page 15: ...e identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powere...

Page 16: ...ars followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern NOTE For non RAID configurations only the drive activity indicator is active The drive status indicator is off 1 drive status indicator green and amber 2 green drive activity indicator Table 1 3 Hard Dr...

Page 17: ...er second Drive rebuilding Blinks green slowly Drive online Steady green Rebuild aborted Blinks green three seconds amber three seconds and off six seconds 1 center PCI riser slot 1 2 left PCI riser slot 2 3 left PCI riser slot 3 4 power supplies 2 5 system identification button 6 system status indicator 7 system status indicator connector 8 NIC2 connector 9 NIC1 connector 10 USB connectors 2 Tabl...

Page 18: ...any external devices before turning on the system unless the documentation for the device specifies otherwise For information about individual connectors see Jumpers and Connectors on page 157 For information about enabling disabling and configuring I O ports and connectors see Using the System Setup Program on page 45 Power Indicator Codes The power button on the front panel controls the power in...

Page 19: ...re 1 5 Table 1 5 lists the NIC indicator codes Table 1 4 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply 1 power supply status 2 power supply fault 3 AC line status 3 2...

Page 20: ...g system management settings see the systems management software documentation CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your w...

Page 21: ...tem ID and name in the System Setup program See Using the System Setup Program on page 45 E1000 FAILSAFE Call Support See Getting Help on page 167 E1114 Temp Ambient Ambient system temperature is out of acceptable range See Troubleshooting System Cooling Problems on page 140 E1116 Temp Memory Memory has exceeded acceptable temperature and has been disabled to prevent damage to the components See T...

Page 22: ...tem at risk of over heating Check control panel LCD for additional scrolling messages See Troubleshooting System Cooling Problems on page 140 E1410 CPU IERR Specified microprocessor is reporting an internal error See your system s Information Update Tech Sheet located on support dell com for the most current system information If problem persists see Getting Help on page 167 Table 1 6 LCD Status M...

Page 23: ...the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities E1418 CPU Presence Specified processor is missing or bad and the system is in an unsupported configuration See Troubleshooting the Microprocessors on page 150 E141C CPU Mismatch Processors are in a configuration un...

Page 24: ...ly is improperly installed or faulty See Troubleshooting Power Supplies on page 139 E1614 PS Status No power is available from the specified power supply specified power supply is improperly installed or faulty See Troubleshooting Power Supplies on page 139 E1618 PS Predictive Power supply voltage is out of acceptable range specified power supply is improperly installed or faulty See Troubleshooti...

Page 25: ... an I O channel check See Getting Help on page 167 E1711 PCI PERR B D F PCI PERR Slot The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device function The system BIOS has reported a PCI parity error on a component that resides in the specified PCI slot Remove and reseat the PCI expansion cards If the problem persists see Troubleshooting ...

Page 26: ...n the system but is unable to determine its origin See Getting Help on page 167 E171F PCIE Fatal Err B D F PCIE Fatal Err Slot The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus device function The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot Remove and reseat the PCI expansion cards If the ...

Page 27: ...d correctly some invalid configurations may prevent the system from powering on See Expansion Card Riser Boards on page 112 E1A12 PCI Rsr Missing One or all of the PCI risers is missing preventing the system from powering on Information only E1A14 SAS Cable A SAS cable A is missing or bad Reseat the cable If problem persists replace cable See SAS Controller Daughter Card on page 85 E1A15 SAS Cable...

Page 28: ...ntroller DMA controller failure See Getting Help on page 167 E2016 Int Controller Interrupt controller failure See Getting Help on page 167 E2017 Timer Fail Timer refresh failure See Getting Help on page 167 E2018 Prog Timer Programmable interval timer error See Getting Help on page 167 E2019 Parity Error Parity error See Getting Help on page 167 E201A SIO Err SIO failure See Getting Help on page ...

Page 29: ...onfiguration failure Check screen for specific error messages E2021 Memory Population Incorrect memory configuration Memory population order incorrect Check screen for specific error messages See Troubleshooting System Memory on page 142 E2022 POST Fail General failure after video Check screen for specific error messages E2110 MBE Crd DIMM One of the DIMMs in the set implicated by has had a memory...

Page 30: ...plicated by the BIOS If no memory card is present the Crd string is left out of the message See Troubleshooting System Memory on page 142 E2113 Mem Mirror Crd DIMM The system BIOS has disabled memory mirroring because it has determined that one half of the mirror has had too many errors represents the DIMM pair implicated by the BIOS If no memory card is present the Crd string is left out of the m...

Page 31: ...cally removed when that sensor returns to a normal state For example if temperature for a component goes out of range E2119 Fatal SB Mem CRC One of the connections in the FBD memory subsystem link on the Southbound side has failed See Troubleshooting System Memory on page 142 I1910 Intrusion System cover has been removed Information only I1911 3 ERRs Chk Log LCD overflow message A maximum of three...

Page 32: ...ents are detected A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 3 lists the system messages that can occur and the probable cause and corrective action for each message NOTE If you receive a system message that is not listed in Table 1 3 check the documen...

Page 33: ...en detected and is being processed Wait until the process is complete BIOS Update Attempt Failed Remote BIOS update attempt failed Retry the BIOS update If problem persists see Getting Help on page 167 Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed CMOS has been cleared Remove NVRAM_CLR jumper See Figure 6 1 for jumper location CPUs with different cache sizes d...

Page 34: ... matched in size speed and technology Mismatched or unmatched DIMMs installed faulty or improperly seated memory module s The system will operate in a degraded mode with reduced ECC protection Only memory installed in channel 0 will be accessible Ensure that all pairs of memory modules are of the same type and size and that they are properly installed See System Memory on page 100 If the problem p...

Page 35: ... Drive on page 143 Diskette subsystem reset failed Faulty or improperly installed diskette or tape drive Replace the diskette or tape If the problem persists see Troubleshooting an Optical Drive on page 143 Drive not ready Diskette missing from or improperly inserted in diskette drive Replace the diskette If the problem persists see Troubleshooting an Optical Drive on page 143 Error Incorrect memo...

Page 36: ... incompatible with each other Ensure that only Dell qualified memory is used Dell recommends purchasing memory upgrade kits directly from www dell com or your Dell sales agent to ensure compatibility Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 167 General failure The operating system is unable to carry out the command This message is usually followed by...

Page 37: ... at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 142 Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting value Memory write read failure at address read value expecting value Memory tests terminated by keystroke POST memory test terminated b...

Page 38: ...ttings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program on page 45 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 167 Northbound merge error The following DIM...

Page 39: ...n Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Expansion Cards on page 88 If the problem persists see Getting Help on page 167 PCI BIOS failed to install PCI device BIOS Option ROM checksum failure is detected during shadowing Loose cables to expansion card s faulty or improperly installed expansion card s Reseat the expansion...

Page 40: ...te Configuration request Retry Remote Configuration ROM bad checksum address Expansion card improperly installed or faulty Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 149 Sector not found Seek error Seek operation failed Faulty diskette or hard drive See Troubleshoo...

Page 41: ...d DIMM s are incompatible with the system Ensure that only Dell qualified memory is used Dell recommends purchasing memory upgrade kits directly from www dell com or your Dell sales agent to ensure compatibility The following DIMMs are not compatible DIMM x and DIMM y The specified DIMM s are incompatible with the system Ensure that only ECC FBD1 memory is used Dell recommends purchasing memory up...

Page 42: ...rive See the CDs that came with your system Warning No micro code update loaded for processor 0 Micro code update failed Update the BIOS firmware See Getting Help on page 167 Warning Embedded RAID firmware is not present Embedded RAID firmware does not respond See the RAID controller documentation for information about installing or updating the RAID firmware Warning Embedded RAID error Embedded R...

Page 43: ...ion of 2 4 or 8 DIMMs DIMMs should be populated sequentially starting in slot 1 System has detected a legal but non optimal population of DIMMs for example 1 DIMM 6 DIMMs 4 DIMMs in slots 1 2 5 and 6 etc The system will run with all memory accessible but will experience sub optimal performance Populate 2 4 or 8 DIMMs sequentially beginning with slot 1 See System Memory on page 100 Write fault Faul...

Page 44: ...nostics Checklist in Getting Help on page 167 and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentati...

Page 45: ...on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setu...

Page 46: ...Options Main Screen When you enter the System Setup program the main System Setup program screen appears see Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc ...

Page 47: ...ram change based on the system configuration NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar Memory Information Displays information related to installed system video and ...

Page 48: ...o act as a hard drive Floppy allows the USB flash drive to act as a removal diskette drive Auto automatically chooses an emulation type Boot Sequence Retry Disabled default Enables or disables the Boot Sequence Retry feature Enabled allows the system to re attempt the Boot Sequence after a 30 second timeout if the last boot attempt failed Integrated Devices See Table 2 5 PCI IRQ Assignment Display...

Page 49: ...s attached to the system Asset Tag Displays the customer programmable asset tag number for the system if an asset tag number has been assigned Table 2 3 Memory Information Screen Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Displays the amount of vid...

Page 50: ...t Displays when the processors support HyperThreading Enabled permits all logical processors to be used by the operating system Only the first logical processor of each processor installed in the system is used by the operating system if Disabled is selected Adjacent Cache Line Prefetch Enabled default Enables or disables optimal use of sequential memory access Disable this option for applications...

Page 51: ...es Screen Options Option Description Integrated SAS Controller Enabled default Enables or disables the integrated SAS controller Embedded SATA Off default Allows the integrated SATA controller to be set to Off or ATA Mode IDE CD ROM Controller Auto default Enables the integrated IDE controller When set to Auto each channel of the integrated IDE controller is enabled if IDE devices are attached to ...

Page 52: ...es or disables the system s diskette drive controller When Auto is selected the system turns off the controller when necessary to accommodate a controller card installed in an expansion slot You can also configure the drive as Read Only or Off When using the Read Only setting the drive cannot be used to write to a disk OS Watchdog Timer Disabled default NOTE This feature is usable only with operat...

Page 53: ...ot be adjusted Remote Terminal Type VT 100 VT 220 default Select either VT 100 VT 220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection after your system boots to the operating system Table 2 7 System Security Screen Options Option Description System Password Displays the current status of your system s password security feature and allows you to assign an...

Page 54: ...curity Off default Sets the reporting of the Trusted Platform Module TPM in the system When set to Off default presence of the TPM is not reported to the operating system When set to On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements compliant with Trusted Computing Group standards to the TPM during POST When set to On without Pre ...

Page 55: ...operating system power is turned off immediately after the power button is pressed The button is enabled in the System Setup program When disabled the button can only turn on system power NOTE You can still turn on the system by using the power button even if the Power Button option is set to Disabled NMI Button Disabled default NOTICE Use the NMI button only if directed to do so by qualified supp...

Page 56: ...ging a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concern operate your system only with system password protection To change or delete an existing password you must know the password see Deleting or Changing an Existing System Password on page 59 If you forget your password you cannot operate your system or change settings in th...

Page 57: ...hat the Password Status option is set to Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of ...

Page 58: ...on your system or reboot your system by pressing Ctrl Alt Del type your password and press Enter at the prompt After you type the correct system password and press Enter your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful at...

Page 59: ...Setup Password Assigning a Setup Password You can assign or change a setup password only when the Setup Password option is set to Not Enabled To assign a setup password highlight the Setup Password option and press the or key The system prompts you to enter and verify the password If a character is illegal for password use the system beeps NOTE The setup password can be the same as the system pass...

Page 60: ...e System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password however you cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting ...

Page 61: ...stem setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your...

Page 62: ...62 Using the System Setup Program ...

Page 63: ...er daughter card Expansion cards Expansion card cage DRAC card and cables Optical drive and cables System memory Processors System battery Expansion card riser boards Sideplane board SAS Backplane board Control panel assembly System board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 1 and 2 Phillips screwdrivers T 10 Torx dr...

Page 64: ...our product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product In Figure 3 1 the bezel and system cover are removed to provide an interior view of the system Figure 3 1 Inside the System 5 3 2 11 12 13 4 8 9 1 7 6 10...

Page 65: ...roller card through the SAS backplane board For more information see Hard Drives on page 68 and SAS Controller Daughter Card on page 85 During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see System Board Jumpers on page 157 Front Bezel A lock on the bezel restricts access to the power button optical drive and hard drive s A contr...

Page 66: ...ove steps in reverse Opening and Closing the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the...

Page 67: ...urn the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 Lift up on the latch on top of the system See Figure 3 3 4 Grasp the cover on both sides and carefully lift the cover away from the system Closing the System 1 Lift up the latch on the cover 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays f...

Page 68: ...A 3 5 inch hard drives All drives connect to the system board through the SAS backplane board See SAS Backplane Board Connectors on page 161 for information on these backplane options NOTE Depending on the hard drive configuration you ordered your hard drive s may come with a drive interposer that allows your SATA drive to attach to the SAS connector on the backplane 1 latch 2 latch release lock 3...

Page 69: ...ves that have been tested and approved for use with the SAS backplane board You may need to use different programs than those provided with the operating system to partition and format SATA hard drives NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a high capacity hard drive allow enough time for the formatting to ...

Page 70: ...icators are off the drive is ready for removal 3 Open the drive carrier release handle to release the drive See Figure 3 4 4 Slide the hard drive out until it is free of the drive bay 5 If you do not replace the hard drive insert a drive blank in the vacated drive bay See Installing a Drive Blank on page 70 NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks i...

Page 71: ...rier Figure 3 4 Installing a Hot Plug Hard Drive b Insert the hard drive carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 Replace the front bezel if it was removed in step 1 1 hard drive 2 drive carrier 3 drive carrier release handle 3 1 2 ...

Page 72: ... the right end of the interposer card clear of the slots in the carrier rail 2 Remove the four screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier Installing a SATA Hard Drive Into a SATA Drive Carrier NOTE SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers labeled SATA 1 Insert the SATA hard drive int...

Page 73: ...l a SATA hard drive into a SATAu drive carrier you must install an interposer card onto the back of the hard drive The SATAu drive carrier is labeled SATAu and also has marks indicating the SAS and SATA mounting screws 1 Insert the SATA hard drive into the SATAu hard drive carrier with the connector end of the drive at the rear See Figure 3 6 1 screws 4 2 SATA drive carrier 3 SATA hard drive 1 3 2...

Page 74: ...secure the hard drive to the hard drive carrier See Figure 3 6 4 Attach the interposer card to the rear of the SATA hard drive a Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card bracket attach to the slots on the inside of the carrier rail See Figure 3 6 b Rotate the bottom end of the card toward the hard drive to seat the connector See ...

Page 75: ...em Components 75 Figure 3 6 Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier 1 screws 4 2 SATAu drive carrier 3 interposer card SATA only 4 SATA hard drive 5 hole labels SATAu SAS 1 4 5 3 2 ...

Page 76: ...ded periods of time can cause the system to overheat NOTICE If only one power supply is installed it must be installed in the left power supply bay 1 NOTICE If you connect the system to a power source in the range of 120 to 220 VAC and if two power supplies are installed the second power supply serves as a redundant hot plug power source NOTE On your rack system you may have to unlatch and lift th...

Page 77: ...ange snap engages See Figure 3 7 3 Insert the power cable through the cable retention bracket connect the power cable to the power supply and plug the cable into a power outlet NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power supply status indicator will turn green to signify that the ...

Page 78: ...he Phillips screw System Fans The system includes four hot pluggable cooling fans Removing a System Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell...

Page 79: ...lacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan cage until the fan is fully seated Then lower the fan handle until it snaps into place See Figure 3 8 2 Close the system See Closing the System on page 67 1 fan bracket 2 fan handle 3 fan 2 3 1 ...

Page 80: ...ng of the system can develop quickly resulting in a shutdown of the system and the loss of data Removing the Cooling Shroud 1 The cooling shroud is secured with a latch at the end of the shroud Release the latch by pulling it towards the outside wall of the chassis See Figure 3 9 2 Rotate the shroud upward and toward the front of the system on its hinges and then lift the shroud out of the system ...

Page 81: ...ad and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove the cooling shroud See Removing the Cooling Shroud on page 80 4 Remove the SAS controller daughter card See Removing a SAS Controller Daughter Card on page 87 5 Rem...

Page 82: ... until the release latch and plastic clip fully engage 3 Reinstall the SAS controller daughter card See Installing a SAS Controller Daughter Card on page 85 4 Replace the fans in the fan bracket See Replacing a Cooling Fan on page 79 5 Close the system See Closing the System on page 67 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 1 release latch 2...

Page 83: ...cket that attaches to the inner wall Removing the Cable Retention Bracket 1 Remove the cooling shroud See Removing the Cooling Shroud 2 Remove the cooling fan bracket See Removing the Fan Bracket 3 Press outward on the blue release latch on the cable retention bracket and slide the bracket back until the tabs at the bottom of the bracket clear the chassis See Figure 3 11 4 Lift the cable retention...

Page 84: ...tabs of the cable retention bracket into the slots in the chassis wall and slide the bracket back until the latch engages 2 Install the cooling fan bracket See Replacing the Fan Bracket 3 Install the cooling shroud See Installing the Cooling Shroud 1 cable retention bracket 2 release latch 3 hooks 3 4 right chassis wall 5 chassis slots 6 6 tab 3 2 4 1 6 5 3 ...

Page 85: ...em from the electrical outlet 2 Open the system See Opening the System on page 67 3 Disconnect the control panel cable from the sideplane board See Removing the Control Panel Assembly on page 122 4 Hold the SAS daughter card by its edges with the card connector facing the sideplane board 5 Aligning the chassis slots on the SAS daughter card tray with the corresponding hooks on the chassis insert t...

Page 86: ...r card to the backplane refer to Figure 3 13 for the cabling guidelines for your system s card and backplane configuration 1 SAS controller daughter card 2 SAS controller daughter card slot 3 release tab 4 SAS connectors 0 and 1 out to backplane SAS_A and SAS_B connectors 5 chassis slots 2 6 SAS controller daughter card tray 1 2 4 3 5 6 ...

Page 87: ...e release tab while sliding the SAS controller daughter card in its tray away from the sideplane connector freeing the chassis slots on the tray from the chassis hooks and lifting the card from the system See Figure 3 12 Configuring the Boot Device NOTE System boot is not supported from an external device attached to a SAS or SCSI adapter See support dell com for the latest support information abo...

Page 88: ...ate buses Expansion Card Installation Guidelines To identify expansion slots see Expansion Card Riser Board Components and PCI Buses on page 162 NOTE The expansion card slots are not hot pluggable NOTE Although the PCIe x4 lane expansion slot on the PCIe left riser option is physically a PCIe x8 connector it functions only as a PCIe x4 lane slot NOTE Slot 1 on the central riser supports half lengt...

Page 89: ... including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 67 4 Open the expansion card guide latch and remove the filler bracket See Figure 3 14 5 Install the expansion card a If the expansion card is full length align its front edge with the front card guide See Figure 3 14 b Position the expansion card so that the ca...

Page 90: ...y repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 front card gu...

Page 91: ...rt out of the system and aid in proper cooling and airflow inside the system 6 Reconnect all expansion card cables 7 Close the system See Closing the System on page 67 Expansion Card Cage Removing the Expansion Card Cage CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or a...

Page 92: ...ng an Expansion Card on page 90 5 Press the two blue release latches on the expansion card cage See Figure 3 15 Figure 3 15 Installing and Removing the Expansion Card Cage 6 Lift the cage straight up to clear the chassis See Figure 3 15 1 expansion card cage 2 chassis pins 2 3 release latches 2 1 3 2 ...

Page 93: ...ly be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product The optional Dell Remote Access...

Page 94: ... edge of the DRAC card with the two front plastic retention standoffs adjacent to the DRAC system board connector and press down the side of the card until it is fully seated See Figure 3 16 When the front of the card is fully seated the front plastic standoffs snap over the front edge of the card 1 DRAC card connectors 2 2 DRAC card cables 2 3 retention standoff hole 4 DRAC card 5 filler plug 6 s...

Page 95: ... cards that were removed from the central riser See Installing an Expansion Card on page 88 9 Close the system See Closing the System on page 67 10 Reconnect the system and peripherals to their power sources and turn them on See the DRAC card documentation for information on configuring and using the DRAC card Removing the DRAC Card and Cables 1 Turn off the system including any attached periphera...

Page 96: ... board Removing the Optical Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructio...

Page 97: ... Optical Drive Tray Installing the Optical Drive 1 Insert the optical drive tray into the system until it is fully inserted and locked into position 2 Connect the SATA cable the end with the branching power cable to the back of the optical drive 3 Connect the branching power cable to the power supply connector 4 Remove the cooling shroud See Removing the Cooling Shroud on page 80 1 optical drive c...

Page 98: ... cable channel in the right wall of the chassis and replace the cable bracket over the cable See Figure 3 18 Figure 3 18 SATA Cable Routing in the PowerVault DL2000 7 Route the SATA cable along the top of the cable retention bracket to the central riser 8 Bend the cable behind the central riser and connect the cable to the SATA_A connector on the system board 1 SATA_B connector on system board 2 S...

Page 99: ... Opening the System on page 67 4 Release the CD to side plane cable from the side plane by pressing outward on the optical drive data cable ejectors until they reach the locked position 5 Remove the cable from the cable guides on the cooling shroud 6 Remove the CD to side plane cable from the back of the optical drive See Figure 3 17 Installing the Optical Drive Cable 1 Connect the CD to side plan...

Page 100: ...2 and channel 3 are in branch 1 Each channel consists of two DIMM sockets Channel 0 contains DIMM_1 DIMM_5 Channel 1 contains DIMM _2 DIMM_6 Channel 2 contains DIMM_3 DIMM_7 Channel 3 contains DIMM _4 DIMM _8 The first DIMM socket of each channel has white release tabs General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following guidelines when c...

Page 101: ...tes four ranks of DIMM memory to the spare bank These four ranks consist of the first rank of memory in DIMM sockets 1 through 4 For single rank DIMMs the entire capacity of the four DIMMs is allocated to sparing whereas for dual rank DIMMs only half of the four DIMM capacity is allocated to sparing Table 3 1 shows how memory sparing splits the available and spared memory in each of the single and...

Page 102: ...outlet 2 Open the system See Opening the System on page 67 3 Remove the memory cooling shroud See Removing the Cooling Shroud on page 80 NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 4 Locate the memory module sockets on the system board See Figure 6 2 CAU...

Page 103: ...he socket in only one way 7 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 8 Repeat step 3 through step 7 of this procedur...

Page 104: ...irmly seated in their sockets 13 Run the system memory test in the system diagnostics See Running the System Diagnostics on page 154 Removing Memory Modules CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team D...

Page 105: ...TOE To add TCP IP Offload Engine TOE or iSCSI TOE functionality to the system s integrated NIC install the appropriate TOE or iSCSI TOE NIC hardware key in the TOE_KEY socket on the system board see Figure 6 2 Processors You can upgrade your processor s to take advantage of future options in speed and functionality Each processor and its associated internal cache memory are contained in a land gri...

Page 106: ...ICE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 6 Press the blue tab on...

Page 107: ...ate the heat sink in a clockwise then counterclockwise direction until it releases from the processor Do not pry the heat sink from the processor 10 Lift the heat sink off of the processor and set the heat sink aside 11 Pull the socket release lever 90 degrees upward until the processor is released from the socket See Figure 3 21 12 Rotate the processor shield upward and out of the way 1 heat sink...

Page 108: ...r 1 Unpack the new processor 2 Align the processor with the socket keys on the ZIF socket See Figure 3 21 3 Install the processor in the socket NOTICE Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on When placing the processor in the socket be careful not to bend the pins in the socket a If the release lever on the processor socket ...

Page 109: ...nk with your processor kit do the following Using a clean lint free cloth remove the existing thermal grease from the heat sink you removed in step 10 Open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor b Place the heat sink on the processor See Figure 3 20 c Close one of the two heat sink retention levers until it locks See Figure 3 ...

Page 110: ... your System Information Guide for additional information 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Locate the battery socket See System Board Connectors on page 158 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board wit...

Page 111: ...itive side of the connector c Press the battery straight down into the connector until it snaps into place 6 Close the system See Closing the System on page 67 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 45 9 ...

Page 112: ...duct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove...

Page 113: ...cted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Place the riser board in the expansion card cage so that the six securing tabs are fully inserted in the six securing slots on the riser board See Figure 3 23 1 riser release pin 2 expans...

Page 114: ...not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 Remove the optical drive cable See Removing the Optical Drive Cable on page 99 4 Remove the cooling shroud See Removing the ...

Page 115: ...ral riser board until the board connector is firmly seated into the system board socket See Figure 3 24 2 Replace any PCI cards that were removed from the central riser See Installing an Expansion Card on page 88 3 Replace the cable retention bracket See Installing the Cable Retention Bracket on page 84 1 card guide 2 2 release tab 3 central riser board 4 guide pins 2 5 system board socket 4 3 2 5...

Page 116: ...simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system Se...

Page 117: ...Installing System Components 117 Figure 3 25 Sideplane Removal and Installation 1 sideplane board 2 sideplane release tabs 2 3 guides 2 4 backplane connector 5 pins 2 1 2 5 3 4 ...

Page 118: ...ch any cables to the sideplane board 4 If applicable replace the storage controller daughter card See Installing a SAS Controller Daughter Card on page 85 5 Close the system See Closing the System on page 67 SAS Backplane Board Removing the SAS Backplane Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as autho...

Page 119: ...e the storage controller daughter card See Removing a SAS Controller Daughter Card on page 87 7 Remove the cooling shroud See Removing the Cooling Shroud on page 80 8 Remove the fans See Removing a System Fan on page 78 9 Remove the fan bracket See Removing the Fan Bracket on page 81 10 Remove the SAS backplane board a Pull the SAS backplane board release pin See Figure 3 26 b While pulling the re...

Page 120: ...s not covered by your warranty Read and follow the safety instructions that came with the product 1 Place the SAS backplane board so that the securing tabs on the drive cage are fully inserted into the securing slots on the backplane board See Figure 3 26 2 Pull the SAS backplane board release pin See Figure 3 26 3 While pulling the release pin tilt the SAS backplane board toward the front of the ...

Page 121: ...ing a SAS Controller Daughter Card on page 85 8 Reattach the SAS controller daughter card cables and the control panel cable See SAS Controller Daughter Card Cabling Guidelines on page 87 9 Reinstall the hard drives See Installing a Hot Plug Hard Drive on page 70 NOTE Reinstall the hard drives in the same drive bays from which they were removed 10 If applicable reconnect the optical drive See Inst...

Page 122: ...l on page 65 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System on page 67 4 Disconnect the control panel cable at back of the control panel board See Figure 3 27 NOTICE Do not pull on the cable to unseat the connector Doing so can damage the cable a Squeeze the metal tabs on the ends of the c...

Page 123: ... to the display module 3 Install the control panel board in the system chassis and secure with the three Phillips screws See Figure 3 27 4 Connect the display module cable to the control panel board See Figure 3 27 1 display module label 2 display module securing screws 2 3 display module 4 display module cable 5 control panel cable 6 control panel circuit board 7 control panel circuit board secur...

Page 124: ...structions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 67 3 If applicable remove any expansion cards See Installing an Expansion Card on page 90 4 Remove the expansion card cage See Removing the Expansion Card Cage on page 91 5 Remove the cooling shroud See Removing t...

Page 125: ... if present See Figure 6 2 for the location of the TOE key 12 Remove the sideplane See Removing the Sideplane Board on page 116 13 Remove the SAS backplane See Removing the SAS Backplane Board on page 118 14 Remove the system board a Pull the system board tray riser release pin See Figure 3 28 b While pulling the release pin slide the system board tray toward the front of the chassis c Lift up the...

Page 126: ...126 Installing System Components Figure 3 28 System Board Removal 1 system board tray 2 system board tray riser release pin 3 system board 4 system board securing tabs 3 2 1 4 ...

Page 127: ...ssis until it locks into position 4 Replace the SAS backplane See Installing the SAS Backplane Board on page 120 5 Replace the sideplane See Installing the Sideplane Board on page 118 6 Reinstall the TOE key if applicable See Figure 6 2 for the TOE key s location 7 Replace the heatsink s and microprocessor s See Installing a Processor on page 108 8 Replace the memory modules See Installing Memory ...

Page 128: ...128 Installing System Components ...

Page 129: ...icing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Start Up Routine Look and listen during the system s start up routine for the indications described in Table 1 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front panel LCD See LCD Status Messages on pag...

Page 130: ... IRQ requirements Table 4 2 lists the IRQ assignments The CD drive activity indicator See Troubleshooting an Optical Drive on page 143 The hard drive activity indicator See Troubleshooting a Hard Drive on page 146 An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help on page 167 Table 4 2 IRQ Assignment Defaults IRQ Line Assignment IRQ0 System timer IRQ1 Keyboa...

Page 131: ...Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Determine whether the system has an expansion card with a video output connector In this system configuration the monitor cable should normally be connected to the connector on the expansion card not to the system s integrated video con...

Page 132: ...o the next step 4 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 153 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 167 Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Enter the System Setup pro...

Page 133: ...mouse with a working mouse If the problem is resolved replace the faulty mouse See Getting Help on page 167 4 Enter the System Setup program and ensure that the USB port is enabled See Using the System Setup Program on page 45 If the problem is not resolved see Getting Help on page 167 Troubleshooting Basic I O Functions Problem Error message indicates a problem with a serial port Device connected...

Page 134: ...rt is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device...

Page 135: ...nd the reconnected device If the problem is resolved the USB connector might be defective See Getting Help on page 167 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable See Getting Help on page 167 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the prob...

Page 136: ...tation Change the autonegotiation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup P...

Page 137: ...t the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 66 3 Remove all expansion cards installed in the system See Removing an Expansion Card on page 90 4 Let the system dry thoroughly for at least 24 hours 5 Close the system See Opening and Closing the System on page 66 6 Reconnect the system to the electrical outlet and turn on the system and attache...

Page 138: ...m See Opening and Closing the System on page 66 2 Ensure that the following components are properly installed Expansion cards and risers Power supplies Fans Processors and heat sinks Memory modules Drive carrier connections to the SAS backplane board if applicable 3 Ensure that all cables are properly connected 4 Close the system See Opening and Closing the System on page 66 5 Run the system board...

Page 139: ...y replacing the battery see Getting Help on page 167 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies Problem System status indicators are amber Power supply fault indicators are amb...

Page 140: ... Power Supply on page 76 3 Ensure that the power supply is properly installed by removing and reinstalling it See Replacing a Power Supply on page 77 NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Power Indi...

Page 141: ...came with the product 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics on page 153 2 Open the system See Opening and Closing the System on page 66 CAUTION The cooling fans are hot pluggable To maintain proper cooling while the system is on only replace one fan at a time 3 Locate the faulty fan indicated by the LCD display or diagnostic software For the identificatio...

Page 142: ...inistrator Diagnostics on page 153 2 Turn on the system and attached peripherals If an error message does not appear continue to the next step If an error messages appears go to step 11 3 Enter the System Setup program and check the system memory setting See Entering the System Setup Program on page 45 If the amount of memory installed matches the system memory setting go to step 11 4 Remove the b...

Page 143: ... of the same capacity See Installing Memory Modules on page 102 d Close the system See Opening and Closing the System on page 66 e Reconnect the system to its electrical outlet and turn on the system and attached peripherals f As the system boots observe the monitor screen and the indicators on the keyboard 11 Perform the following steps a Turn off the system and attached peripherals and disconnec...

Page 144: ...un the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 153 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening and Closing the System on page 66 6 Ensure that the interface cable is securely connected to the optical drive and to the sideplane 7 Ensure that a power cable is properly c...

Page 145: ...strator Diagnostics on page 153 7 Open or remove the bezel See Front Bezel on page 65 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho...

Page 146: ... destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics on page 153 Depending on the results of the diagnostics test proceed as needed through the following steps 2 Remove the bezel See Removing the Front Bezel on page 65 3 If you are experiencing problems with multiple ha...

Page 147: ...rely seated in their connectors e Verify that the power connectors on the SAS backplane s are securely seated in their connectors f Close the system See Closing the System on page 67 g Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 167 Troubleshooting a SAS Controller Daughter Card NOTE When troubleshoo...

Page 148: ...s and restart the system If the problem is not resolved continue to the next step 5 Remove the bezel See Removing the Front Bezel on page 65 6 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 7 Open the system See Opening and Closing the System on page 66 8 Ensure that the controller card is firmly seated in its connector See SAS Controller Daughter...

Page 149: ...ne diagnostic test See Using the System Setup Program on page 45 2 Open or remove the bezel See Front Bezel on page 65 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening and Closing the System on page 66 5 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 88 6 Clo...

Page 150: ... Help on page 167 Troubleshooting the Microprocessors Problem Error message indicates a processor problem Front panel status LCD indicates a problem with the processors or system board A heat sink is not installed for each processor Action CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product...

Page 151: ...locate the processors see Figure 6 2 If only one processor is installed see Getting Help on page 167 11 Close the system See Opening and Closing the System on page 66 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test If the tests complete successfully go to step 19 14 Turn off the system and attached perip...

Page 152: ...21 Reinstall the processors that you removed in step 10 See Processors on page 105 22 Close the system See Opening and Closing the System on page 66 23 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 167 ...

Page 153: ...iagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you ...

Page 154: ...ystem Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics NOTE Before you read the rest of this section start the system diagnostics so t...

Page 155: ...y component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When c...

Page 156: ...tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test ...

Page 157: ... Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings NOTE To access the jumpers remove the cooling shroud by lifting the release latch and sliding the shroud towards the front of the system See Figure 3 9 NOTE Lift up the memory module airflow shroud for easy access to the jumpers Figure 6 1 System Board Jumpers ...

Page 158: ...password feature is disabled 2 NVRAM_CLR default The configuration settings are retained at system boot The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information NOTE For the full name of an abbreviat...

Page 159: ...ure 6 2 System Board Connectors Table 6 2 System Board Connectors Connector Description 1 DRAC_CONN2 Dell Remote Access Control DRAC card 2 2 SATA_B SATA B connector 1 2 25 3 4 5 6 7 8 9 11 12 13 14 15 16 17 10 24 21 20 19 22 23 18 ...

Page 160: ... slot 8 12 CPU1 Microprocessor 1 13 FAN4_2U System cooling fan 14 FLOPPY Floppy drive connector 15 FAN3_2U System cooling fan 16 FAN2_2U System cooling fan 17 FAN1_2U System cooling fan 18 CPU2 Microprocessor 2 19 TOE_KEY TCP IP Offload Engine Key 20 BACKPLANE Backplane power connector 21 SIDEPLANE Sideplane connector 22 RISER1 Left riser board connector 23 SATA_A SATA A connector 24 BATTERY Syste...

Page 161: ...ocation of the connectors on the SAS backplane board Figure 6 3 SAS Backplane Board Components 3 5 inch x4 1 drive 0 SASDRV0 2 SAS SAS_A 3 tape drive power connector J_TBU_PWR 4 drive 2 SASDRV2 5 drive 3 SASDRV3 6 drive 1 SASDRV1 7 backplane power J_BP_PWR 5 7 front back 3 2 1 6 4 ...

Page 162: ...ard Connectors Expansion Card Riser Board Components and PCI Buses Figure 6 5 and Figure 6 6 show the components on the optional PCIe expansion card riser boards including the expansion card slots and buses 1 control panel CTRL 2 SAS controller daughter card PCIE_STORAGE 3 chassis intrusion switch 4 CD IDE IDE 5 pin guides 2 6 system board connector 1 5 6 2 3 4 ...

Page 163: ...iser Board Components Figure 6 6 Optional PCIe Expansion Card Central Riser Board Components 1 riser release pin 2 slot 2 PCIe x8 lane width 3 slot 3 PCIe x4 lane width 4 pin guide 2 5 system board connector 1 slot 1 PCI X x8 lane width 2 system board connector 2 1 5 3 4 2 1 ...

Page 164: ...he jumper plug from the password jumper See Figure 6 1 to locate the password jumper labeled PWRD_EN on the system board 5 Close the system 6 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password ...

Page 165: ...Reconnect your system and peripherals to their electrical outlets and turn on the system 13 Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password on page 57 ...

Page 166: ...166 Jumpers and Connectors ...

Page 167: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 168: ...168 Getting Help ...

Page 169: ...a program or data file As a precaution back up your system s hard drive on a regular basis Before making a change to the configuration of your system back up important start up files from your operating system backup battery A battery that maintains system configuration date and time information in a special section of memory when the system is turned off beep code A diagnostic message in the form...

Page 170: ... that is in the cache the disk cache utility can retrieve the data from RAM faster than from the disk drive CD Compact disc CD drives use optical technology to read data from CDs cm Centimeter s cmos Complementary metal oxide semiconductor component As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each componen...

Page 171: ...rectory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the oper...

Page 172: ...tten with special programming equipment format To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM ft Feet FTP File transfer protocol g Gram s G Gravities Gb Gigabit s 1024 megabits or 1 073 741 824 bits GB Gigabyte s 1024 me...

Page 173: ...of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring internal processor cache An instruction and data cache built into the processor IP Internet Protocol IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor Each peripheral connectio...

Page 174: ...ith technical support and training are available for a fee from vendors such as Red Hat Software local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Cont...

Page 175: ...tion to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NTFS The NT File System option in the Windows 2000 operating system NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundan...

Page 176: ... PXE Preboot eXecution Environment A way of booting a system via a LAN without a hard drive or bootable diskette RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also guarding mirroring and striping RAM Random access memory The system s primary temporary storage area for program ...

Page 177: ...as equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations spanning Spanning or concatenating disk volumes combines unallocated space from multiple disks into one logical volume allowing more efficient use of all the space and all drive letters on a multiple disk system striping Disk striping...

Page 178: ...umper or switch settings on the devices or by changing settings in the configuration software for the devices TOE TCP IP offload engine UNIX Universal Internet Exchange UNIX the precursor to Linux is an operating system written in the C programming language uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptibl...

Page 179: ...Watt hour s win ini file A start up file for the Windows operating system When you start Windows it consults the win ini file to determine a variety of options for the Windows operating environment The win ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive Windows 2000 An integrated and complete Microsoft Win...

Page 180: ...180 Glossary ...

Page 181: ...ntion bracket installing 84 removing 83 cable routing 83 cabling cable routing 83 CD drive troubleshooting 143 central riser board installing 115 removing 114 checking equipment 130 configuring memory 100 connecting external devices 18 connectors expansion card riser board 162 SAS backplane board 161 system board 158 contacting Dell 167 control panel assembly installing 123 removing 122 cooling fa...

Page 182: ...nsion cards installation guidelines 88 installing 88 removing 90 troubleshooting 149 expansion slots PCI buses 162 expansion card cage removing 91 replacing 93 expansion card riser board connectors 162 PCI buses 162 external devices connecting 18 F fan bracket removing 81 replacing 82 features back panel 17 front panel 13 G guidelines expansion card installation 88 guidelines for memory installati...

Page 183: ...ves 70 left riser board 112 memory 102 memory guidelines 100 optical drive 97 optical drive cable 99 power supply blank 78 processor 105 108 SAS backplane board 120 SAS controller daughter card 85 SATA hard drive in a SATA drive carrier 72 SATA hard drive in a SATAu drive carrier 73 sideplane board 118 system board 127 integrated NIC TOE activating 105 IRQs avoiding conflicts 130 line assignments ...

Page 184: ...ptical drive installing 97 optical drive and cable removing 96 optical drive cable installing 99 removing 99 options system setup 46 P password disabling 164 password features setup 56 system 56 passwords setup 59 system 56 PCI buses expansion card riser board 162 phone numbers 167 POST accessing system features 12 power indicator 18 power supplies removing 76 replacing 77 troubleshooting 139 powe...

Page 185: ...6 system battery 110 system board 124 removing and replacing bezel 66 replacing bezel 66 cooling fan 79 expansion card cage 93 fan bracket 82 power supply 77 system battery 110 system board 124 S safety 129 SAS backplane board connectors 161 installing 120 removing 118 SAS controller daughter card cabling guidelines 87 installing 85 removing 85 87 troubleshooting 147 SATA Cable Routing in thePower...

Page 186: ...ions 49 system setup screens console redirection 53 integrated devices 51 main 46 system security 53 T tape drive troubleshooting 144 telephone numbers 167 TOE activating integrated NIC TOE 105 troubleshooting basic I O 133 battery 138 CD drive 143 cooling fan 141 damaged system 138 expansion cards 149 external connections 131 hard drive 146 keyboard 132 memory 142 microprocessors 150 mouse 133 NI...

Page 187: ...Index 187 processor 105 USB device troubleshooting 134 using system setup 46 V video troubleshooting 131 W warning messages 43 warranty 11 wet system troubleshooting 137 ...

Page 188: ...188 Index ...

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Dell PowerVault DL2000, Hardware Owner'S Manual

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