6
6
6-107
6-107
Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Troubleshooting■on■Firmware■Installation
Troubleshooting■>■Version■upgrade■>■Version■Upgrade■via■CDS■>■Troubleshooting■on■Firmware■Installation
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Troubleshooting■on■Firmware■Installation
No.1
Symptom:■I■can’t■find■the■firmware■to■be■updated■using■Updater.
Cause:■Preparation■has■not■been■properly■done.
Action:■Confirm■the■setting■of■Sales■Company’s■HQ■bellow.
Setting■of■Device■[SERVICE■MODE]■(Level1)
COPIER■>■FUNCTION■>■INSTALL■>■CDS-CTL■
Cause:■The■version■currently■in■use■is■not■available■for■update.
Action:■Download■the■release■note■from■CDS■separately■to■upgrade■to■the■version■available■
for■update.
Cause:■You■try■to■download■firmware■from■User■mode.You■can■download■only■the■latest■
version■of■firmware■from■User■mode.
Action:■Download■from■Service■mode.
<User■Mode>
<Service■Mode>
F-6-165
F-6-166
F-6-167
No.2
Symptom:■Firmware■download■is■aborted■during■operation■using■Updater■functions.
Cause:■The■network■cable■is■disconnected■or■the■power■went■off■due■to■blackout■and■the■like.
Action:■Retry■download.■Firmware■under■download■is■cancelled■upon■aborted.
No.3
Symptom:■Firmware■update■is■aborted■during■operation■using■Updater■functions■and■the■
device■cannot■be■started.
Cause:■The■power■went■off■due■to■blackout■and■the■like.
Action:■Service■technicians■should■follow■the■steps■below■via■SST.
1.■Press■[2]■and■[8]■buttons■at■a■time■to■start■the■device.
1)■Turn■on■the■power■and■hold■down■[2]■and■[8]■buttons■at■a■time■on■the■control■panel.
2)■[Download■Mode]■is■shown■on■Local■UI.
If■the■operation■above■does■not■trigger■the■download■mode,■BOOT■(Flash■Memory,■
service■parts)■should■be■replaced■(takes■up■to■1■minute■for■rewriting).
If■the■operation■above■successfully■triggers■the■download■mode,■go■to■the■next■steps■
below.
2.■Via■SST,■format■the■HDD■of■BOOT■Dev■only.
3.■Via■SST,■install■the■firmware■in■the■device.
No.4
Symptom:■Firmware■has■not■been■downloaded■according■to■the■distribution■schedule.
Cause:■Other■firmware■distribution■schedule■is■set.Since■only■1■distribution■schedule■is■held,■
the■registered■schedule■may■be■overridden■by■the■new■firmware■distribution■schedule.
Action:■Once■the■schedule■is■overridden,■the■firmware■cannot■be■downloaded.■Distribution■
should■be■rescheduled■for■the■firmware.
Cause:■At■the■scheduled■distribution■date■and■time,■the■firmware■registered■was■not■found■on■
CDS.
Action:■Distribution■should■be■rescheduled■for■the■firmware.
Cause:■After■distribution■is■scheduled,■device■is■updated■to■other■version■of■firmware■via■SST.■
(Status■of■the■firmware■in■the■device■is■changed.)
Action:■Distribution■should■be■rescheduled■for■the■firmware.
Cause:■The■power■of■the■device■was■off■at■scheduled■date■and■time.
Action:■Distribution■should■be■rescheduled■for■the■firmware.