Canon imageRUNNER ADVANCE C3325 Series, Service Manual

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Troubleshooting■>■Debug■Log■>■Network■Packet■Capture■>■USB■Network■Packet■File■Collection
Troubleshooting■>■Debug■Log■>■Network■Packet■Capture■>■USB■Network■Packet■File■Collection
■ ● Confirm■the■network■packet■capture■data
1)■Open■the■following■folder■and■check■the■capture■data.
In■the■case■of■the■default■installation■destination■for■SST:
•■ C■drive■>■ServData■>■target■model■(e.g.:■iAC3300)■>■Device's■serial■number
Three■types■of■files■are■collected;■a■file■in■clear■text■format■(xxx.cap),■a■file■in■encrypted■
format■(xxx.can),■and■a■list■of■collected■network■packet■capture■files■(ufset.txt).
2)■Use■free■software■to■analyze■the■collected■network■packet■capture■data■in■clear■text■format■
(xxx.cap)■if■it■can■be■analyzed.
NOTE:
When■the■analysis■work■fails,■send■the■file■in■encrypted■format■(xxx.can)■to■sales■
company's■Support■Dept.
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F-6-49
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USB■Network■Packet■File■Collection
■ ● Overview
Collect■the■network■packet■capture■data■that■has■been■stored■in■the■machine■using■a■USB■
memory■device.
Make■sure■to■store■the■system■software■of■the■machine■to■connect■to■in■the■USB■device■to■
connect■with.
■ ● Collect■the■network■packet■capture■data■
1)■Connect■the■USB■memory■device■to■the■USB■port.
2)■Enter■download■mode.
When■the■machine■recognizes■the■USB■memory■device,■download■Menu■(USB)■appears■on■
the■Control■Panel.
3)■Select■[8]:■Download■File.
[[[[[[[[[[[ Root Menu (USB) ]]]]]]]]]]]
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[1]: Select Version
[4]: Clear/Format
[5]: Backup/Restore
[8]: Download File
[Reset]: Start shutdown sequence
/[8] has been selected. Execute?/
- (OK):0 / (CANCEL):Any other keys -
4)■Select■[5]:■Netcap■Download,■and■select■[0]:■OK.
[[[[[[[ Download File Menu (USB) ]]]]]]]
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[1]: SUBLOG Download
[4]: ServicePrint Download
[5]: Netcap Download
[C]: Return to Main Menu
[Reset]: Start shutdown sequence
/[5] has been selected. Execute?/
- (OK):0 / (CANCEL):Any other keys -
Store■all■the■network■packet■capture■data■stored■in■the■machine■on■the■USB■memory■device.
5)■When■“---Please■hit■any■key---”■appears,■press■any■key.
6)■Press■the■[C]■key■to■return■to■the■download■Menu■(HDD).
7)■Press■the■[Reset]■key■to■shut■down■the■machine.
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