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Appendices

Appendix A: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for the
fastest possible service:

To resolve an issue:

1.

Check the pertinent section of the manual to see if the issue can be resolved by following the
procedures outlined.

2.

Check our web site at www.avocent.com/support to search the knowledge base or use the on-
line service request.

3.

Call the Avocent Technical Support location nearest you.

A P P E N D I C E S

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Summary of Contents for DSView 3

Page 1: ...Installer User Guide DSView 3...

Page 2: ......

Page 3: ...of Being There DSView DSR AutoView OutLook OSCAR AVWorks Dambrackas Video Compression and Cyclades are registered trademarks of Avocent Corporation or its affiliates All other marks are the property...

Page 4: ......

Page 5: ...information in a window 10 Saving information in a window 12 Using the Customize link in windows 12 Displaying pages 13 Bookmarking a window 14 Printing a window 14 Refreshing a window 14 Using keybo...

Page 6: ...3 software 37 Before installing and configuring the DSView 3 software 38 Installing the DSView 3 Software 38 Configuring the DSView 3 Software 41 Upgrading the DSView 3 software 43 Running the DSView...

Page 7: ...9 Replication 82 Chapter 4 Managing Units 85 Units View Windows 85 Types of Units View windows 85 Topology view 86 Accessing Units View windows 88 Showing and hiding units 88 Units View windows fields...

Page 8: ...ged Appliance Network Authentication Server and Version Settings 122 Managed Appliance SNMP Settings 124 Target Device Settings 125 Target Device Services 126 DSRIQ Module Settings 127 DSR Switch and...

Page 9: ...ts 163 Viewing log files 164 Grouping Units 165 Site Department and Location Groups 166 Custom Fields 168 Unit Groups 171 Unit group hierarchy 172 Adding or deleting a unit group 175 Changing the name...

Page 10: ...Toolbar profile settings 205 Video profile settings 205 Managing KVM session profiles 206 Using Menu Commands to Manage Session Settings 209 General commands 210 Cursor commands 210 Toolbar commands 2...

Page 11: ...vices 247 Closing a Telnet Viewer Session 247 Chapter 8 Working with IPMI Target Devices 249 DSI5100 Appliance BMCs 249 Adding BMCs for use with a DSI5100 appliance 249 Controlling IPMI target device...

Page 12: ...user database 276 Tasks 276 Adding tasks 277 Specifying when to run tasks 278 Adding tasks using the Add Task Wizard 280 Task Backup DSView 3 software database and system files 280 Task Configure SNMP...

Page 13: ...Plug in Information 304 Managing Plug ins 306 Upgrading a plug in 306 Disabling and activating a plug in 307 Appendices 309 Appendix A Technical Support 309 Appendix B TCP and UDP Ports 310 DSR switc...

Page 14: ...D Terminal Emulation 327 VT terminal emulation 327 VT100 terminal emulation 328 VT102 terminal emulation 328 VT100 terminal emulation 329 VT220 terminal emulation 335 VT52 terminal emulation 338 VT320...

Page 15: ...igure 6 3 Thumbnail Viewer 218 Figure 7 1 Telnet Viewer Window 232 Figure 8 1 IPMI Viewer Window 254 Figure 8 2 Upper and Lower Threshold Values 256 Figure 8 3 Numeric Sensor Threshold Gauge 261 Figur...

Page 16: ...xiv DSView 3 Software Installer User Guide...

Page 17: ...32 Table 3 1 Server Properties 49 Table 3 2 DSView 3 Software Spoke Server Status 79 Table 4 1 Unit Status Values 90 Table 4 2 Action Links 91 Table 4 3 Automatic Name Push Operation Effects 104 Tabl...

Page 18: ...DSR Remote Operations Descriptions 323 Table C 2 DSR Remote Operations Content Area Icons Servers View 324 Table C 3 DSR Remote Operations Content Area Icons Power View 325 Table D 1 VT Key and Keypa...

Page 19: ...a single screen making complex network access and control remarkably easy Web based access and control The DSView 3 management software provides secure point and click web browser based access to cont...

Page 20: ...client system as virtual drives on the target device can accommodate critical tasks required on the target device such as operating system installation or recovery BIOS updating and configuration bac...

Page 21: ...vers An external authentication server enables the DSView 3 software server to broker authentication requests from users requesting access to the DSView 3 software system SNMP managers The SNMP Simple...

Page 22: ...rget device is first attached to DSRIQ module which is then attached to a DSR switch A DSRIQ module converts KVM signals to Application Data Protocol ADP packets that are sent between the DSRIQ module...

Page 23: ...ons of third party embedded units IBM ASM Advanced System Management RSA II Remote Supervisor Adapter II Version 5 Build GRE132AUS DRAC 4 Dell Remote Access Controller Version 1 0 Build 06 14 HP iLO I...

Page 24: ...nical Support for current information Cyclades Power Distribution Units AlterPath PM devices All of the above power devices are supported on DSR switches that contain one or more SPC ports Avocent and...

Page 25: ...Spoke DSView 3 Software Servers DSView 3 Software Client TCP IP Replication External Authentication Servers SNMP Manager CCM CPS Appliance DSR Switch Target Devices Generic Appliance EVR1500 Environm...

Page 26: ...rer Window Area Descriptions Letter Description A Top option bar Use the top option bar to bookmark a DSView 3 software window refresh a window display print a page log out of a software session or ac...

Page 27: ...ng on the tab and top navigation bar selections and the window that is displayed Figure 1 3 shows the location of side navigation bar arrow Figure 1 3 Example Side Navigation Bar D Side navigation bar...

Page 28: ...will be used to retrieve matching items Filtering is useful if you have many target devices or other items that extend over many pages Windows that allow filtering contain a text field and a Filter bu...

Page 29: ...ng email server will display items containing email or server String Surrounding the string with quotation marks displays a filtered list of items containing the exact string including spacing and pun...

Page 30: ...e items that do appear are modified identically regardless of the window in which you clicked the Customize link DSView 3 software administrators may also configure the default display for customizabl...

Page 31: ...make them necessary The number of items that display in a window page is specified by using the Customize link see Using the Customize link in windows on page 12 If a page s content cannot fit vertica...

Page 32: ...a window 1 In the top option bar click BOOKMARK or the bookmark icon The Add Favorite dialog box will appear 2 Optionally type a name for the window You may also click Create in to create or specify a...

Page 33: ...he calendar Page Up Decrements the month by one month and selects the first day of the month Page Down Increases the month by one month and selects the first day of the month Right Arrow Increments th...

Page 34: ...82 Only DSView 3 software administrators may configure the legal notice To enable or disable and configure the legal notice 1 Click the System tab 2 Click Global Properties in the top navigation bar 3...

Page 35: ...pages with unsaved changes if you do not want a message box to prompt you to save modified information when you leave a window Uncheck Skip prompt when leaving pages with unsaved changes if you want...

Page 36: ...be used for serial sessions to target devices DSView 3 software Telnet Viewer Avocent Session Viewer Win32 PuTTY Telnet SSH application Third party application NOTE If you use a third party Telnet app...

Page 37: ...edure 1 Click the System tab 2 Click User Credential Properties in the side navigation bar 3 Check the Allow user to set own certificate checkbox 4 Click Save To specify a user certificate NOTE A user...

Page 38: ...cating the user Built in User Groups When a user account is added to the DSView 3 software system the user may be assigned to any of the following built in user groups DSView 3 software administrators...

Page 39: ...ghest level of all of the user groups to which the user belongs Preemption levels range from 1 4 with 4 being the highest level For example a user or a user group with a preemption level of 4 may pree...

Page 40: ...will have an effective user preemption level of 4 Although a member of the auditors group this user would also be able to preempt the session of a user belonging to the administrators or appliance ad...

Page 41: ...get device and click the icon or link for the session type If this is the first time the ActiveX control has been requested by the DSView 3 software an Avocent Session Viewer message box will appear f...

Page 42: ...rity zone The current security zone appears in the lower right corner of the DSView 3 Explorer window To ensure that the DSView 3 software works correctly in security zones Specify settings for the Lo...

Page 43: ...xxx xxx xxx for the DSView 3 software hub server for example https 10 0 0 1 5 Click Add The web site address will appear in the web sites list box 6 Ensure that Require server verification https for a...

Page 44: ...nd then click System Certificate The System Certificate window will open 4 To export the system certificate in PEM format to a local directory click Export Certificate A pop up window will open The co...

Page 45: ...anaged appliance is added in secure mode See Adding Units on page 95 System certificate policy and trust store DSView 3 software administrators may configure the certificate policy by enabling disabli...

Page 46: ...ertificate For example a certificate must be flagged as CA Certificate Authority to be considered a valid certificate issuer Validity period The current date and time on the server must be within the...

Page 47: ...re administrator must first enable it See Client session information on page 56 Firewalls In a typical network configuration as shown in Figure 1 4 the DSView 3 software client is located outside of t...

Page 48: ...must be made based on the network setup Frequent replication of the DSView 3 software database will increase WAN VPN traffic but provide steady data reception at the local sites Infrequent database r...

Page 49: ...n connects to the corporate network using a VPN Figure 1 6 Single NAT Configuration Client Only Another scenario shown in Figure 1 7 is when the corporate site also uses a NAT device to save IP addres...

Page 50: ...pses login attempts will fail A demo license key may be replaced with another demo license key or a permanent license If additional license keys are added during the trial and the demo key expires the...

Page 51: ...client sessions currently in use This value is incremented each time someone logs into the DSView 3 software it is decremented when someone logs out or their session times out Backup Servers Licensed...

Page 52: ...ed to unlimited To add a new license key 1 Click the System tab 2 Click Licenses in the top navigation bar 3 Click License Keys in the side navigation bar The License Keys window will open 4 Click Add...

Page 53: ...The maximum length in each field is 512 characters 5 Click Save A button icon and link will appear for each configured URL on the Partner Tools page To launch a browser session to a partner URL 1 Clic...

Page 54: ...36 DSView 3 Software Installer User Guide...

Page 55: ...View 3 software may run on the same dedicated server at the same time Rebooting the dedicated server is not required prior to using the DSView 3 software Once the DSView 3 software is installed and yo...

Page 56: ...o identify the associated hub server and provide the name password of the hub server s DSView 3 software administrator To prevent potential mouse conflicts you may configure certain settings on each s...

Page 57: ...age box will appear Click OK to reinstall the DSView 3 software or Cancel to exit setup 4 The Check for an UPDATED version window will open If the DSView 3 software is already installed on the dedicat...

Page 58: ...window will open Type the port you want to use in the TCP port field then click Next 10 If the default ports used by the SSH server and the Syslog server for data logging are not available appropriate...

Page 59: ...ss mount point DSView readme For example the following command accesses the readme file on the media cdrom mount point less media cdrom DSView readme 4 Follow the instructions in the readme file Confi...

Page 60: ...The built in user groups will also be created 7 The Completed Successful window will open when configuration is completed Click Finish 8 The User Login window will open in the DSView 3 Explorer You m...

Page 61: ...agement software host using a supported web browser Any software required by the client such as applets and the Java Runtime Environment JRE will be automatically installed by the DSView 3 software se...

Page 62: ...ent Integrated Windows Authentication is being used the user will not be required to log in See Certificates on page 26 1 From the DSView 3 software client web browser enter the URL of the server host...

Page 63: ...se to enter a PIN or allow the RSA server to generate it If a PIN has not yet been assigned to the user or if security polity requires a PIN change the user will be prompted accordingly If the RSA ser...

Page 64: ...iew 3 Explorer click LOGOUT or the logout icon Java Installation On non Windows clients the Video Viewer Telnet and VNC Viewers require Java The supported Java version is 1 5 0_02 The Telnet SSH apple...

Page 65: ...lp with installing software as the root user 1 In a DSView 3 software Units View window see Accessing Units View windows on page 88 click an Action link 2 A window will open containing a link for down...

Page 66: ...48 DSView 3 Software Installer User Guide...

Page 67: ...the HTTPS connection Certificate DSView 3 server certificate presented to DSView 3 software client web browsers Proxy Server When the Avocent proxy server is used DSView 3 software client KVM and ser...

Page 68: ...the configured trap destinations Trap destinations may also be specified by clicking on a managed appliance and changing the SNMP appliance settings DSView Client Sessions Settings for inactivity tim...

Page 69: ...urely communicate between the DSView 3 software hub server and DSView 3 software clients SSL provides secure authentication using certificates which is data that identifies the PC with which communica...

Page 70: ...arning will appear in the Security Alert dialog box The security certificate date is invalid Serial session security alerts The Serial Session Viewer which is used during a serial session is a Java ba...

Page 71: ...pdate a hub server certificate on a spoke server see Managing hub and spoke server certificates on page 54 1 Click the System tab 2 Click Certificate in the side navigation bar The DSView Server Certi...

Page 72: ...ver Certificate Properties window will open containing updated certificate information Managing hub and spoke server certificates When a spoke server is registered with a hub server a certificate trus...

Page 73: ...cate Actual Certificate and the certificate registered for this spoke server on the hub server Registered Certificate If the DSView 3 software cannot obtain the certificate information from the hub se...

Page 74: ...appear 4 Confirm or cancel the action Server trap destinations To specify trap destinations 1 Click the System tab 2 Click Trap Destinations in the side navigation bar The DSView Server Trap Destinati...

Page 75: ...2 Click Email in the side navigation bar The DSView Server Email Server Properties window will open 3 Type a new address for the SMTP server that sends email notifications as a domain name or an IP ad...

Page 76: ...sessions will not be temporarily disconnected See Task Backup DSView 3 software database and system files on page 280 Manual backup and restore procedures require DSView 3 software administrator privi...

Page 77: ...d overwrite 4 To restore the DSView 3 software hub server enter DSViewBackupRestore sh restore archive archive name passwd password archive name Name of the archive The archive option and an archive n...

Page 78: ...tore The DSView 3 software system is restored from the backup files 6 Click Close to close the DSView 3 Backup Restore Utility dialog box Authentication Services Users must be authenticated before the...

Page 79: ...vices may be managed only by DSView 3 software administrators and user administrators To display configured authentication services 1 Click the Users tab 2 Click Authentication Services in the top nav...

Page 80: ...To assign a specific number of user login attempts check the Lockout users after invalid login attempts checkbox then continue with step a If you leave this checkbox unchecked unlimited user login att...

Page 81: ...from the menu c Click Next 5 The Specify Active Directory Connection Settings window will open a Type the Active Directory domain name for the domain you wish to add in the AD Domain Name field b In...

Page 82: ...er and then the certificate before transmitting data This SSL method provides maximum security f Click Use Kerberos for User Authentication to use the Kerberos protocol for authentication requests inc...

Page 83: ...ange settings for the Active Directory external authentication service 1 Click the Users tab 2 Click Authentication Services in the top navigation bar The User Authentication Services window will open...

Page 84: ...rver addresses must be resolvable to their host names via DNS When this is not checked the LDAP protocol will be used 12 Click Save to save your changes If you selected Use SSL in Certificate based Tr...

Page 85: ...sly to browse users on the external Active Directory authentication server or Click Browse with User Credentials to browse users on the external Active Directory authentication based on credentials co...

Page 86: ...Click Finish The User Authentication Services window will open with the new service listed To change connection settings for the Windows NT external authentication service 1 Click the Users tab 2 Clic...

Page 87: ...s in the top navigation bar The User Authentication Services window will open 3 Click Add The Add Authentication Service Wizard will appear Click Next 4 The Provide Authentication Service Name and Typ...

Page 88: ...d name DN from which to begin searches This is a required field unless the Directory Service has been configured to allow anonymous search Each Search DN value must be separated by a comma b Type the...

Page 89: ...er Authentication Services window 6 Type the address of the LDAP host in dot notation format xxx xxx xxx xxx in the Host Address field 7 Type the number of the port you with to use for connecting to t...

Page 90: ...eading 15 Click Unregister to unregister the certificates 16 A confirmation message box will appear Confirm or cancel the operation 17 Click Close The User Authentication Services window will open To...

Page 91: ...will open 3 Click the name of the LDAP service The side navigation bar will change to include the name of the LDAP service at the top and below the name the information you may define 4 Click User Bro...

Page 92: ...Protocol default MS CHAP Microsoft Challenge Handshake Authentication Protocol MS CHAP v2 Microsoft Challenge Handshake Authentication Protocol Version 2 b In the Shared Secret field type the shared s...

Page 93: ...nter the shared secret in the Confirm Shared Secret field d Click Save 6 Click Close The User Authentication Services dialog box will appear TACACS external authentication service To add a TACACS exte...

Page 94: ...with the new service listed To change settings for the TACACS external authentication service 1 Click the Users tab 2 Click Authentication Services in the top navigation bar The User Authentication S...

Page 95: ...erver see the RSA Secured Partner Solutions Directory on the RSA web site rsasecurity com To add an RSA SecurID external authentication service 1 On the RSA server that will be used as an external aut...

Page 96: ...To change the name of the service a Type a 1 64 character name in the Service Name field b Click Save c If that is the only change you are entering click Close Otherwise continue with the next steps 6...

Page 97: ...d the converted hub server will replicate the data of the new specified hub server You may also change the properties of a spoke server or remove spoke servers from your system To display a list of sp...

Page 98: ...rver in standard dot notation xxx xxx xxx xxx or the domain name of the hub server b Type the port number for the hub server If the default hub server port value 443 is modified you must specify it wh...

Page 99: ...ion bar The side navigation bar will include the name of the server to which you are logged in 3 Click Properties in the side navigation bar and then click Spoke Servers The Spoke Servers window will...

Page 100: ...running will become the hub server and the other spoke servers will be advised of the changed configuration Replication Replication is a task that synchronizes the hub and spoke server databases By d...

Page 101: ...will be deleted when the replication task is run On a spoke server you may enable a replication task property that forces the spoke server to retrieve a snapshot of the hub database rather than synchr...

Page 102: ...f the Database Replication task and then click Run Now To display the replication schedule for a spoke server from the hub server 1 On the hub server click the System tab 2 Click Tasks in the top navi...

Page 103: ...is usually to the left of the Name column Clicking this Select All checkbox will automatically enable the checkboxes for all units on that page To deselect items that were previously selected click on...

Page 104: ...es support a topology feature that can be enabled disabled A topology view is a series of parent child hierarchies A parent is a managed appliance children can be target devices cascade switches with...

Page 105: ...cally option is enabled To enable or disable a topology view In a Units View window see Accessing Units View windows on page 88 click Topology Although you can enable the topology view in all Units Vi...

Page 106: ...d If a type has been assigned to a target device the type name will appear under Target Devices in the side navigation bar For example if you assign a type of Windows 2000 to three target devices a Wi...

Page 107: ...units on the page click the checkbox to the left of Name at the top of the list 2 Click Operations then select Hide Units from the drop down menu To show hidden units 1 In a Units View window see Acc...

Page 108: ...Status Values Unit type Status and Icon Icon Description Any unit Idle N A The unit is powered up with no connection Any unit In Use The unit has at least one active connection Any unit Status Unknow...

Page 109: ...owser Session Web browser EVR1500 environmental monitors generic appliances standalone TDs and TDs attached to CPS or CCM appliances HP iLO embedded unit or DSR DS1800 switch ports Telnet Session Teln...

Page 110: ...n page 115 Primary Contact Primary Contact Phone Secondary Contact and Secondary Contact Phone Name and phone number of person s responsible for a unit See Unit Properties on page 115 Serial Number Se...

Page 111: ...Units View windows on page 88 initiate the multiple unit operation as described in the procedures referenced above If prompted confirm the operation 2 The Multiple Unit Operation window will open ind...

Page 112: ...MI session with the IPMI target device Perform a hard reset of the IPMI target device Turn the identity light emitting diode LED on the IPMI target device on or off If the BMC does not have a fixed in...

Page 113: ...The Unit Overview window will open 2 Click on the icon or name of the session type you wish to start To change the power state of a target device from the Unit Overview window NOTE A user must have p...

Page 114: ...cally added to the DSView 3 software database Any target devices plugged into the power device outlets sockets are also added based on the options selected The applicable X 509 certificate is automati...

Page 115: ...rst step the Select Appliance Type window will open Select a managed appliance from the product list then click Next If you were in an appliance type Units View window when you clicked Add in the firs...

Page 116: ...option has no effect when adding a DSI5100 appliance since default target device names are not supported A target device is named when it is added as a BMC port using the Add IPMI BMC Wizard d Click N...

Page 117: ...sitive c In the Address field type a 1 256 character IP address in dot notation form or a DNS name The address is not case sensitive d In the Username field type a 1 64 character username to be used t...

Page 118: ...a DNS name The address is not case sensitive d Click Next Go to step 8 7 For NEC IPF embedded appliances a The Configure NEC IPF Settings window will open b In the Address field type a 1 256 characte...

Page 119: ...ting the results 5 Add or remove appliances To add one or more managed appliances select the managed appliances in the Appliances found list then click Add The managed appliances will be moved to the...

Page 120: ...ndow will open When you add a CCM appliance that is using firmware compatible with AVWorks software you will be alerted that it must be migrated along with a link named Add Migration Task which will t...

Page 121: ...nd web browser URL 4 Click Next The Completed Successful window will open 5 Click Finish Deleting Units When you delete a unit it is removed from the DSView 3 software database and all associated conn...

Page 122: ...s enabled the name push operation occurs automatically when a name is changed in the DSView 3 software Table 4 3 describes what occurs during automatic name push Table 4 3 Automatic Name Push Operatio...

Page 123: ...iance connection the target device name will be pushed to the appliance If the target device in the DSView 3 software database has multiple appliance connections the target device name will be pushed...

Page 124: ...t device name will be pulled from the appliance to update the target device name in the DSView 3 software database If the target device for the power device socket in the DSView 3 software database ha...

Page 125: ...e or more appliances to update the DSView 3 software database The name will be pulled from only one appliance 6 Click Save Manual name push You may initiate a manual name push from a Units View window...

Page 126: ...ations from a Units View window on page 92 Table 4 5 Manual Name Pull Operation Effects When pull is initiated for one or more The effect is Appliance serial ports The target device name will be pulle...

Page 127: ...pe s in the appliance for example KVM serial or power You may enable disable deleting target devices that no longer have connections from the DSView 3 software database You may enable or disable autom...

Page 128: ...fault names in the appliance will be added to the DSView 3 software database only if the connection type in the appliance matches an enabled connection type in this window 9 Click Save Topology synchr...

Page 129: ...esync Wizard Default Options window will open If you enable the Remove offline connections checkbox by default any appliance connections that are reported as offline in the appliance will be deleted f...

Page 130: ...to the target device based on the order of the devices in the Target Devices to Merge list The merged target devices will contain the name of the first target device in the Target Device to Merge lis...

Page 131: ...rough the target port device After an embedded appliance type is added to the DSView 3 software an appliance type is added under the Appliances link in the side navigation bar Updating firmware changi...

Page 132: ...e navigation bar 3 Click on the embedded appliance name 4 Click the Credentials link in the side navigation bar and then click Credentials in the side navigation bar 5 The IBM ASM RSA II Settings wind...

Page 133: ...er username to be used to log in to the embedded appliance Usernames are case sensitive In the Password field type a 1 64 character password to be used to log in to the embedded appliance Passwords ar...

Page 134: ...a type that was not previously defined it will appear under Target Devices in the side navigation bar To change the identity properties for a unit NOTE Identity properties are visual representations...

Page 135: ...ick Close The Units View window will open To change the contact properties for one or more units from a Units View window 1 In a Units View window see Accessing Units View windows on page 88 click the...

Page 136: ...ew window 1 In a Units View window see Accessing Units View windows on page 88 click the checkbox next to the unit s To change note properties for all units in the page click the checkbox to the left...

Page 137: ...for one or more units from a Units View window 1 In a Units View window see Accessing Units View windows on page 88 click the checkbox next to the unit s To change the DSView 3 software server propert...

Page 138: ...a Logging on page 158 For certain managed appliances you may specify whether a user or members of a user group are allowed to View the appliance in Units View windows this right is enabled automatical...

Page 139: ...ally be performed How access rights can be assigned There are several ways you may assign access rights You may assign access control rights from a unit perspective From this perspective you select on...

Page 140: ...y the access right is denied for the user group Inherit the access right is inherited from the unit group s to which the selected user group belongs When Inherit is selected the Allow and Deny checkbo...

Page 141: ...nits View window will open To display version information for one or more managed appliances from a Units View window 1 In a Units View window containing appliances see Accessing Units View windows on...

Page 142: ...Information Base and the public portion of the enterprise MIB MIB II is a standard MIB that many SNMP target devices support The managed appliances will send their traps directly to the external SNMP...

Page 143: ...gs window will open Select one of the following Enabled turns a trap on Disabled turns a trap off Enable All turns all traps on Disable All turns all traps off 8 Click Save and then click Close The Un...

Page 144: ...on field in the Unit Services window for that service Service options may include actions to be performed if a problem is detected with the service This may include automatically launching a KVM sessi...

Page 145: ...services that are supported 3 Click the checkbox next to the services to be removed To remove all services on the page click the checkbox to the left of Service at the top of the list 4 Click Delete...

Page 146: ...ppliance Settings Ports IQ Modules Settings window When the upgrade is completed a green circle will appear next to the modules and they may once again be selected DSR Switch and Cascade Switch Settin...

Page 147: ...f the appliance cannot uniquely identify the cascade switch type the Type field will include a list of compatible units from which you may choose A compatible unit will have at least as many inputs an...

Page 148: ...nd 8035 switches 1 In a Units View window containing appliances see Accessing Units View windows on page 88 click on the DSR switch name 2 Click Appliance Settings in the side navigation bar and then...

Page 149: ...the mount is being attempted for the first time The mount has not yet succeeded or failed Mount attempt failed retrying NFS is currently enabled but a mount failure has occurred and the mount is curre...

Page 150: ...page 142 See the CCM Installer User Guide and the CPS Installer User Guide for detailed information about port configuration CCM and CPS appliance physical serial ports To display a list of CCM or CPS...

Page 151: ...r SSH CPS appliances only Standard Command Line Interface CLI For a serial connection for a local terminal Only one port may be defined as a CLI port If a second port is defined as a CLI port the prev...

Page 152: ...le NFS History File checkbox If you enable NFS history file operations you may optionally a Enter a name in the History File field This name is appended to the mount point configured for the CCM appli...

Page 153: ...connection Modem initialization string that will be used by the appliance for dial in serial CLI access to an attached serial device The default value is ATE0V1 SO 1 To access a serial device using a...

Page 154: ...which both the local IP address and remote IP address must reside 5 Click Save and then click Close The Units View window will open CCM appliance SoL ports To display a list of CCM appliance SoL port...

Page 155: ...client to connect to this port 5 Click Next To change general settings for a CCM appliance SoL port 1 In a Units View window containing appliances see Accessing Units View windows on page 88 click on...

Page 156: ...e CCM Installer User Guide b Specify a 0 3584 byte threshold for writing of serial data in the Buffer Size field If the Buffer Size and Buffer Interval values are both zero data is written immediately...

Page 157: ...ts View windows on page 88 click on the CCM appliance name 2 Click Appliance Settings in the side navigation bar click Ports and then Groups in the side navigation bar The Port Group Names window will...

Page 158: ...ser Accounts window Use the Customize link to add or remove fields in the display See Using the Customize link in windows on page 12 To add a local user account 1 In a Units View window containing app...

Page 159: ...Click Appliance Settings in the side navigation bar and then click Local Accounts The Appliance Local User Accounts window will open 3 Click the checkbox to the left of the local usernames to be delet...

Page 160: ...ices will be moved to the Available Target Devices list 5 For CCM appliances To change local user account access by port click Access Rights in the side navigation bar and then Port Select the ports i...

Page 161: ...evice other than an Avocent SPC or Cyclades power device you must have a valid third party license see Licenses on page 32 1 In a Units View window containing appliances see Accessing Units View windo...

Page 162: ...irmware of a Cyclades power device You may upgrade the firmware of a Cyclades power device attached to a DSR switch There are two ways to do this From a Unit Overview window using the Upgrade Firmware...

Page 163: ...to Appliance window will open 3 Click on the name of a power device 4 Click Input Feeds in the side navigation bar The Power Device Input Feeds window will open 5 Click on an input feed name The Powe...

Page 164: ...device socket settings 1 In a Units View window containing appliances see Accessing Units View windows on page 88 click on the appliance name 2 Click Appliance Settings in the side navigation bar cli...

Page 165: ...the state 7 For certain power device types and models administrators may also lock or unlock a socket s current state by clicking Lock or Unlock This sets the control field of the selected socket s to...

Page 166: ...e of the session which may change during the session Available modes are Normal An interactive session that may be shared with other users When two or more users are sharing the session the mode will...

Page 167: ...procedure is valid on the following managed appliances DS1800 switches CPS appliances CCM appliances and DSR switches 1 In a Units View window containing appliances see Accessing Units View windows o...

Page 168: ...d use the arrows to specify a time out value from 1 90 minutes that the managed appliance will wait during inactive intervals until the session is closed and the user must log back into the managed ap...

Page 169: ...ection is valid 7 Click Save and then click Close The Units View window will open Defining exit macros Since clients are running remotely on PCs certain commands must be sent to the controlled target...

Page 170: ...fy one or more target devices on which you wish to use the macro select the device s in the Available list then click Add The target devices will be moved to the Assigned list 9 To remove one or more...

Page 171: ...who initiated the session which may be a user a local port user or a user with a local user account Target Device Name of the target device being used for the session Type Session type which may be KV...

Page 172: ...l appear For virtual media sessions on DSR1030 1031 2030 2035 4030 8030 and 8035 switches If you attempt to disconnect an active virtual media session or a KVM session that is locked to a virtual medi...

Page 173: ...Status Whether KVM and virtual media sessions are locked See Virtual media session settings on page 227 Mode Session mode which may change during the session See Customizing the Appliance Sessions win...

Page 174: ...witch one Port target device Managed appliance name Port Power Device Port target device DSI5100 Appliance Name Port target device The following examples illustrate typical connections that may appear...

Page 175: ...Accessing Units View windows on page 88 click on a unit name The Unit Overview window will open 2 Click Connections in the side navigation bar If you selected a target device the Target Device Connect...

Page 176: ...name of a target device 2 Click Connections in the side navigation bar The Target Device Connections window will open 3 Click the checkbox to the left of the target device connection s to delete To de...

Page 177: ...ion sharing concurrent sessions on that port will be written to a single log file Data log files are not backed up by the DSView 3 software backup utility When a data log file is created a companion s...

Page 178: ...e a file is archived it is considered a version for that particular connection port You may indicate the number of versions that will be retained in the file system when this value is exceeded for a c...

Page 179: ...urrent files or delete archived files at any time To archive data log files dynamically 1 Click the Reports tab 2 Click Data Log Session Files in the top navigation bar The Data Log Session Files wind...

Page 180: ...the side navigation bar click Data Logging then Syslog Server The Syslog Properties window will open 4 Enter a port value in the range 1 65535 The default value is 4514 5 Click Save 6 You are prompte...

Page 181: ...name 2 In the side navigation bar click Data Logging then click Configure The Data Logging Configuration window for that unit will open The display lists all connections The Status field may contain...

Page 182: ...the DSView 3 software system you must be a member of the DSView 3 software administrators or auditor user group To display a list of data log files for a single unit 1 In a Units View window containin...

Page 183: ...ng the SHA1 digest algorithm After a hash is computed for a file it is signed using the RSA public key algorithm and the DSView 3 software X 509 system certificate private key To verify the signature...

Page 184: ...ations that contain units to which a user does not have access rights will not appear in the side navigation bar The site department location must also have at least one unit associated with it to be...

Page 185: ...Sites Departments or Locations window will open To associate or change the association of an existing unit to a site department or location 1 Click the Units tab 2 Click one of the links listed in Tab...

Page 186: ...the fields Custom Field 1 Custom Field 2 and Custom Field 3 and then associate a custom label with a unit The custom fields may be displayed in Units View windows using the Customize link See Using t...

Page 187: ...ware administrator has one DSR1021 switch and one EVR1500 environmental monitor to add to the test configuration group and one generic appliance to add to the final configuration group 1 First the DSV...

Page 188: ...Custom Fields window will open including the custom field names defined in step 1 c In the Test Configuration field type Initial Configuration d In the Appliances and target devices field type EVR150...

Page 189: ...ed They can contain other unit groups but not individual units All global unit groups are descendents of global root All personal unit groups are descendents of personal root There is also a system de...

Page 190: ...n only add groups User Defined Global Groups Yes Yes Yes Personal Groups No Yes Yes Global Root System Defined Personal Root Unassigned User Defined Global Groups User Defined Personal Groups System D...

Page 191: ...Click the Units tab 2 Click Groups in the top navigation bar The Unit Groups window will open If a unit group has subgroups children an arrow will be displayed next to its name To display a list of gr...

Page 192: ...ee Units View windows fields on page 89 You may enable or disable a field display using the Customize link See Using the Customize link in windows on page 12 When you customize this window you may als...

Page 193: ...not delete any system defined unit groups global root personal root and unassigned 1 Click the Units tab 2 Click Groups in the top navigation bar The Unit Groups window will open 3 Click the checkbox...

Page 194: ...e a group member of the unit group click Members in the side navigation bar and then click Groups To add or remove a unit member of the unit group click Members in the side navigation bar and then cli...

Page 195: ...er group is added to the list the default access rights will be displayed 5 To set access rights select a user or user group from the User and User Groups list then enable or disable a checkbox in the...

Page 196: ...178 DSView 3 Software Installer User Guide...

Page 197: ...indow 1 Click the Users tab The User Accounts All window will open 2 To display the names of users in a built in or user defined user group click the group name link under User Accounts in the side na...

Page 198: ...d in the user s properties See Address on page 187 Business Mobile Business mobile phone number defined in the user s properties See Phone contact on page 188 Business Phone Business phone number defi...

Page 199: ...ger number defined in the user s properties See Phone contact on page 188 User Preemption Level User preemption level defined in the user s properties See Preemption Levels on page 21 and Preemption l...

Page 200: ...hentication service radio button b Type the username that is configured on the RADIUS TACACS or RSA SecurID server c Click Next If you selected any other type of external authentication service in ste...

Page 201: ...or cancel the deletion Unlocking User Accounts If lock out settings have been specified for the DSView 3 internal authentication service and a user exceeds these settings the user will not be allowed...

Page 202: ...rimary email address and up to five additional email addresses Notes you wish to add about the user Up to six custom fields Some properties may be changed only if the user account will be using the DS...

Page 203: ...k Close User SSH key A configurable SSH key may be used by a CCM appliance to authenticate a DSView 3 software user who is using an out of band client for example someone using a PuTTY SSH client that...

Page 204: ...tab 2 Click on a username The User Name window will open 3 Click Restrictions in the side navigation bar The User Account Restrictions window will open 4 To change account restrictions To prevent the...

Page 205: ...nd external user information when a user logs in If a user s group membership changes or the user is deleted externally the DSView 3 software will not see those changes until the next time that user l...

Page 206: ...ab 2 In a User Accounts window click on a username The User Name window will open 3 Click E Mail Addresses in the side navigation bar The User E Mail Properties window will open 4 Type the primary ema...

Page 207: ...ccess rights of a unit group on page 175 To display a user s access rights 1 Click the Users tab 2 Click on a username The User Name window will open 3 Click Effective Rights in the side navigation ba...

Page 208: ...first unit group that specified any access rights other than inherit 5 Click OK The User Access Rights window will display the current list of units unit groups 6 To add remove access rights for a un...

Page 209: ...group which may be None User Auditor Appliance Administrator User Administrator or DSView 3 software administrator The role column for a built in user group or a user defined user group with a role o...

Page 210: ...ide navigation bar The User Groups User Defined window will open 2 Click Add The Add User Group wizard will appear Click Next 3 The Select Authentication Service window will open This window lists all...

Page 211: ...ou must have DSView 3 software administrator or user administrator rights to delete user defined user groups To delete a user defined user group 1 Click the Users tab Click Groups in the top navigatio...

Page 212: ...r Groups User Defined window click User Defined in the side navigation bar 3 Click on a user group name The User Group Properties window will open 4 Click Members in the side navigation bar The User G...

Page 213: ...indow or Appliance Effective Rights window will open Columns indicate the available actions for the unit Black check mark the user has been granted access for this right Gray check mark a group to whi...

Page 214: ...unit group select a unit or unit group from the Unit and Unit Groups list then enable or disable a checkbox in the Access Rights table for each access right Allow the access right is allowed for memb...

Page 215: ...ance Session Settings on page 147 To launch a KVM session a user must have been assigned rights or belong to a user group which has been assigned rights to establish a KVM session See About Access Rig...

Page 216: ...the DSR Installer User Guide for information about how the keys on a standard Type 5 Sun keyboard are emulated on a PS 2 keyboard Window Features Figure 6 1 shows the Video Viewer window areas and des...

Page 217: ...to ten commands and or macro group buttons may be displayed on the toolbar By default the Single Cursor Mode Refresh Automatic Video Adjust and Align Local Cursor buttons appear on the toolbar See To...

Page 218: ...in the Unit Overview window The Video Viewer launches in a new window A yellow dot will appear next to the icon of the target device in the Units View windows to indicate an Exclusive KVM connection O...

Page 219: ...or mouse The user who is currently active will not be notified that access is being shared and no request to authorize sharing will be made Up to 12 users may share a single port at one time If a 13th...

Page 220: ...target devices There is always one KVM session profile named the Default KVM Session Profile This profile is called the default profile for the remainder of this section Its configuration may be chan...

Page 221: ...ay be interpreted in two ways depending on the screen mode of the Video Viewer window If a Video Viewer window is in full screen mode all keystrokes and keyboard combinations except Ctrl Alt Del are s...

Page 222: ...tting using Video Viewer menu commands See Cursor commands on page 210 Single cursor mode session startup NOTE Single cursor mode is available only on supported Windows system clients The single curso...

Page 223: ...cates the color depth the Video Viewer will use The Dambrackas Video Compression DVC algorithm allows you to display more colors for the best fidelity or fewer colors to reduce the volume of data tran...

Page 224: ...DS1800 digital switch or DSR switch to background refresh the Video Viewer window When background refresh is disabled the Video Viewer window is updated by the switch only when it determines that the...

Page 225: ...r button When disabled users cannot override the setting For all profiles other than the default profile if a setting is configured with Inherit Default Settings the Allow users to override these sett...

Page 226: ...lick Add The selected items will move to the Enabled Macros column To remove functions or macros from display in the toolbar select one or more items from the Enabled Functions or Enabled Macros colum...

Page 227: ...ide navigation bar then click Profiles in the side navigation bar The Profiles window will open 3 Select the desired profile 4 Click Save and then click Close To assign a KVM session profile to multip...

Page 228: ...w Full Screen command may only be used by the primary user The command is not available to non primary users who are sharing the session 1 To enable full screen mode click the Maximize button or selec...

Page 229: ...Click the Mouse tab 3 In the Single Cursor mode field select a key from the menu 4 Click OK The key will be displayed in the title bar When single cursor mode is enabled pressing the specified key ret...

Page 230: ...also be specified in a KVM session profile see Video profile settings on page 205 The refresh image button command cannot be set in a KVM session profile To adjust the color depth Select View Color De...

Page 231: ...he respective X and Y scaling factors Valid input ranges are 0 25 3 00 Manual Video Adjustment Generally the Video Viewer window automatic adjustment features will optimize the video for the best poss...

Page 232: ...wish to adjust 3 Move the slider bar and then fine tune the setting by clicking the Min or Max buttons to adjust the parameter for each icon pressed The adjustments will display immediately in the Vid...

Page 233: ...etection thresholds In some cases noise in the video transmission keeps the packets sec count up This may be seen when little dots change in the area of the cursor when it is moved Varying the thresho...

Page 234: ...the Manual Video Adjust dialog box will completely regenerate the digitized video image You may also select View Refresh from the Video Viewer menu to refresh the image Video test pattern Clicking the...

Page 235: ...thumbnails Time Between Servers During the delay you will see the last thumbnail image for all devices in the scan sequence though you won t be logged into any devices When you first launch the Thumb...

Page 236: ...6 3 Figure 6 3 Thumbnail Viewer Table 6 3 Thumbnail Viewer Descriptions Letter Description A Thumbtack Locks the display of the menu so that it is visible at all times B Menu Allows access to Thumbna...

Page 237: ...device name Disable from the Thumbnail Viewer menu or right click on a device thumbnail and select Disable from the pop up menu Updating of the thumbnail image will stop until it is enabled To enable...

Page 238: ...er and any specified spoke servers See Managed Appliance Session Settings on page 147 Global and personal macros may also be created in the Telnet Viewer window Macros created using the Telnet Viewer...

Page 239: ...may also change the predefined macro groups Macro group settings are device specific that is they may be set differently for each device To send a macro 1 Select Macros desired macro from the Video V...

Page 240: ...demote the entry in the list box 9 Click OK to accept the changes and return to the Macros dialog box To delete a macro 1 Select Macros Configure Macros from the Video Viewer menu or click the Macros...

Page 241: ...ups or Global displays only global macro groups 3 Select the macro group to be altered from the Defined Groups list box Windows and Sun are the default macro groups If you have created new groups they...

Page 242: ...he deletion 5 Confirm or cancel the deletion 6 Click Close To copy a macro group 1 Select Macros Configure Macro Groups from the Video Viewer menu or click the Macro Groups button The Macro Groups dia...

Page 243: ...close the dialog box Using Virtual Media The virtual media feature allows the user on the client workstation to map a physical drive on that machine as a virtual drive on a target device The client m...

Page 244: ...ser User B can connect to that channel You may set an option in the Virtual Media dialog box Reserved that allows only the User A to access that channel with a KVM session If User B is allowed to acce...

Page 245: ...ble 6 4 Virtual Media Session Settings Setting Description Locking The locking option specifies whether a virtual media session is locked to the KVM session on the target device When locking is enable...

Page 246: ...checked to ensure it is correct If it is the common file dialog box will close and the chosen image file will appear in the Virtual Media dialog box where it can be mapped by clicking the Mapped check...

Page 247: ...If you have any mapped drives a message is displayed indicating that the drives will be unmapped Confirm or cancel the operation If a user attempts to disconnect a virtual media session or an active K...

Page 248: ...5 Select any DSView Video Viewer Application items 6 Click the Remove Selected Entries button this button may also be named Remove Selected Application If this does not solve the problem repeat step 1...

Page 249: ...ecure Shell mode and opens an SSH shell to through the appliance The SSH shell can use any of the Telnet client s terminal emulations See Security Property on page 233 The Telnet Viewer uses the crede...

Page 250: ...icons C Virtual Terminal window Interacts with your target device through this window By default the window size is 80 characters x 24 lines D Viewer window Resizes the window when you click and hold...

Page 251: ...cfour Diffie Hellman key exchange support SSH RSA key types Table 7 2 Telnet Viewer Window Toolbar Icons Icon Description Session Settings Displays the Session Properties dialog box Help Displays the...

Page 252: ...Settings Sessions Settings in the side navigation bar to display the Properties Sessions Settings window Opening a Session A DSView 3 management software Telnet Viewer session is opened using the DSV...

Page 253: ...out further prompting The default value is enabled To enable disable autoscaling 1 Select Options Preferences from the menu The Preferences dialog box will appear 2 Enable or disable the Auto Scale ch...

Page 254: ...es transmitted for each 1 Select Options Session Properties from the menu or click the Session Settings icon in the toolbar The Session Properties dialog box will appear 2 Click the Terminal tab 3 In...

Page 255: ...carriage return to the device will always be followed by a linefeed character If not checked a linefeed is not sent with a carriage return The default value is disabled for inbound and outbound To ena...

Page 256: ...al character that is the first entry in the Initial character column specifies what is sent to the device as soon as the Telnet Viewer session is established This is selected from a list containing th...

Page 257: ...ngs icon in the toolbar The Session Properties dialog box will appear 2 Click the Terminal tab 3 In the History Buffer Size box type a value from 1 1000 The default value is 256 To change the backgrou...

Page 258: ...hen you change a macro group name each macro belonging to the changed macro group is updated but the change is not visible until the next Telnet Viewer session is established When you delete a macro g...

Page 259: ...from the menu The Configure Macros dialog box appears 2 In the Macros table select the macro you wish to edit 3 Click Edit The Configure Macros dialog box expands to display an Edit Macro area contai...

Page 260: ...current user You must have DSView 3 software administrator privileges to assign access rights 7 Click OK The Configure Macro Groups dialog box returns to its abbreviated view 8 Click OK to close the...

Page 261: ...dless of whether it was started automatically or dynamically While logging is occurring or when it is paused a Logging Status label appears in the status panel at the bottom of the DSView 3 management...

Page 262: ...select the newly created or selected directory as the default log file directory The Set Directory dialog box will close 6 The Default Directory field now contains the name of the newly created or se...

Page 263: ...in alphabetical order in the directory list c Double click the newly created directory in the directory list The Filename field will now contain the name of the new directory d Type a new filename in...

Page 264: ...ipboard regardless of the amount of data in it You may then paste the clipboard contents into a Telnet Viewer session or into another application To highlight and copy a portion of a Telnet Viewer win...

Page 265: ...ower menu option will not be available if the target device cannot be power controlled using the DSView 3 software or if the user does not have power control access rights The current state of the pow...

Page 266: ...248 DSView 3 Software Installer User Guide...

Page 267: ...lly using the IPMI Viewer window or by clicking on an IPMI target device in a Units View window DSI5100 Appliance BMCs NOTE You must have Configure Unit Settings rights to change DSI5100 appliance BMC...

Page 268: ...ed by you or another user you are prompted to cancel it When the scan completes the Discovered BMCs window will open listing the IP addresses of the discovered BMCs and the associated target device na...

Page 269: ...Name BMC name Click on a name to display and change BMC information Address BMC IP address in standard dot notation xxx xxx xxx xxx Username Username that will be used when communicating with the BMC...

Page 270: ...the list 4 Click Delete A confirmation dialog box will appear 5 Confirm or cancel the deletion Controlling IPMI target device power You may also create a task to control IPMI target device power see T...

Page 271: ...sing the Unit Overviews window To launch an IPMI session from the DSView 3 Explorer In a Units View window see Accessing Units View windows on page 88 click the IPMI Session link in the Action column...

Page 272: ...er Window Descriptions Letter Description A Title Bar Displays the name of the IPMI target device being viewed B Auto Refresh Rate Allows you to specify how often the IPMI Viewer window gauges are upd...

Page 273: ...the IPMI target device Current Currents in the IPMI target device Fans Revolutions per minute RPM of each fan in the target device Temperature Temperatures in the IPMI target device in degrees Celsius...

Page 274: ...ect Never to prevent the gauges from automatically refreshing To refresh the IPMI Viewer window manually Click Refresh Closing an IPMI Viewer window To close the IPMI Viewer window Click Close Display...

Page 275: ...Information window will open 3 Click Close when you are finished Displaying LAN configuration information The BMC LAN Configuration window displays information related to all BMCs in the IPMI target...

Page 276: ...you are finished Displaying IPMI target device discrete sensor information The IPMI Discrete Sensors window displays information about the discrete sensors managed by the BMCs in the IPMI target devic...

Page 277: ...g information appears in the IPMI Numeric Sensor Details window for a selected sensor Name Numeric sensor name Sensor Type Numeric sensor type A gauge icon representing the numeric sensor type will ap...

Page 278: ...Reading Numeric sensor reading Gauge Graphic that displays the current numeric sensor reading and whether the reading is within a valid range A pointer is positioned at the current reading Depending o...

Page 279: ...by first configuring an alert destination and then enabling disabling forwarding for one or more sensor types on each BMC See Events and Event Logs on page 293 Customizing the System Event Log window...

Page 280: ...Devices Units in Site Units in Custom Field Topology or Recently Accessed Units window Alert forwarding This feature requires DSI5100 appliance firmware version 3 2 0 0 or higher To display version i...

Page 281: ...ensors radio button Go to step 7 6 To enable alert forwarding for one or more sensors a Enable the Enable Alert Forwarding for the following selected sensor types radio button b Click the checkbox nex...

Page 282: ...264 DSView 3 Software Installer User Guide...

Page 283: ...a DSView 2 x software database into the DSView 3 management software valid only when the DSView 3 software is installed on supported Windows systems To display the Units Tools window 1 Click the Units...

Page 284: ...es to be exported select the properties from the Properties to Export list then click Remove The properties will be moved to the Available Properties list 7 To change the order in which properties are...

Page 285: ...ialog box 8 Click Open The file will download and open By default csv files are configured to open in Microsoft Excel If Microsoft Excel is not installed on your computer you will be prompted to selec...

Page 286: ...arget Devices to Merge list The merged target devices will contain the name of the first target device in the Target Device to Merge list For example if you are merging two target devices named TD1 an...

Page 287: ...in the DSView 2 x software will be assigned the Configure Unit Settings Establish Viewer Sessions and Control Target Device Power access rights in the DSView 3 software A user with User rights to a D...

Page 288: ...ory and filename and click Save The Status area of the DSAuth Migration Utility dialog box will contain messages as the backup is created A Finished message box will appear when the backup is complete...

Page 289: ...s to Ignore field Any children within the parent nodes listed in the field are also ignored that is not imported You may import a node containing a comma on its name by enclosing the node name in quot...

Page 290: ...boot one or more managed appliances from a Units View window 1 In a Units View window see Accessing Units View windows on page 88 click the checkbox next to the appliance To reboot all managed applian...

Page 291: ...are files in the Firmware Files to Update list and use the up and down arrows to move the selected firmware files up or down in the listing Click Next 3 The Type in Task Name window will open Type a 1...

Page 292: ...ed checkbox to allow target devices that have default names in the managed appliances to be added to the DSView 3 software database e Click Next 3 If the managed appliance does not require resynchroni...

Page 293: ...guration files are stored in the DSView 3 software server appliance files repository You may display the available configuration files by clicking the System tab clicking Appliance Files in the top na...

Page 294: ...abase files by clicking the System tab clicking Appliance Files in the top navigation bar and clicking User Database in the side navigation bar To restore the user database of a managed appliance 1 In...

Page 295: ...ollowing tasks Backup the DSView 3 software database and system files Configure SNMP trap settings on appliance Control power of target devices Export event log to comma separated values csv file Migr...

Page 296: ...3 months and so on beginning at a specific time on a specific date You may also specify specific months for the task to run To run a task periodically 1 In the Select When to Run the Task window of t...

Page 297: ...ist box Multiple days may be selected by pressing Ctrl while clicking on the days d Click on the calendar button or the field to the left of the calendar button and select a date to begin running the...

Page 298: ...thenticate until the new DSView 3 software server IP address has been programmed into the managed appliances Once this task is added you may run it on demand at any time see Running tasks manually on...

Page 299: ...cify SNMP trap settings for other types of managed appliances you must create additional tasks Once this task is added you may run it on demand at any time see Running tasks manually on page 289 You m...

Page 300: ...s window will open 3 Click Add The Add Task Wizard will appear Click Next 4 The Select Task to Add window will open a Select Control power of Target Devices from the drop down menu b Type a 1 64 chara...

Page 301: ...down menu b Type a 1 64 character name for the task c Click Next 5 The Select When to Run the Task window will open Select a time to run the task see Specifying when to run tasks on page 278 then cli...

Page 302: ...nagement software The managed appliances should not be Flash upgraded from DSView 2 x firmware to firmware that supports DSView 3 software before using the Migrate Units command The recommended proced...

Page 303: ...f each firmware image c Click Next 13 The Completed Successful window will open Click Finish The Tasks window will open You may display the current progress of the migration task by clicking on the na...

Page 304: ...The Available Appliances list will contain only units with a status or Migration Needed that match the selected type found in the unit group specified in the previous step a Select the specific CCM a...

Page 305: ...each type of CCM appliance that you wish to migrate Units successfully migrated into your DSView 3 software system will appear in Units View windows and the Migration Status field for these units wil...

Page 306: ...reported in the Task Results window 9 The Completed Successful window will open Click Finish The Tasks window will open Task Updating the firmware of an appliance type This task upgrades the firmware...

Page 307: ...will open 3 Click Add The Add Task Wizard will appear Click Next 4 The Select Task to Add window will open a Select Validate external authentication server user accounts from the drop down menu b Typ...

Page 308: ...e results of a task 1 Click the System tab 2 Click Tasks in the top navigation bar The Tasks window will open 3 Click the name of the task The Task Results window will display containing information a...

Page 309: ...or the task type in Adding tasks using the Add Task Wizard on page 280 Firmware Management The Flash firmware files for DS1800 digital switches DSI5100 CPS and CCM appliances and DSR switches may be a...

Page 310: ...ab 2 Click Appliance Files in the top navigation bar The Appliance Firmware Files window will open 3 Click on the version of a firmware file The Firmware File Properties window will open 4 The display...

Page 311: ...figuration and display windows Event Severity and Categories Events are classified by severity and category Event severity Table 10 1 describes the event severity levels The icon appears in event log...

Page 312: ...ew Event categories Defined events can be classified in the following categories Access control Appliance Authentication Data logging External IPMI Sessions System Tasks Units Unit status Users Email...

Page 313: ...the person you wish to designate as the sender of the notification c In the Subject field type a subject heading up to 64 characters for the notification d Click Next 5 The Select Events to Trigger E...

Page 314: ...Add The unit group s will be moved to the Selected Unit Groups list To remove one or more unit groups select the unit group s from the Selected Unit Groups list then click Remove The unit group s wil...

Page 315: ...the category link in the side navigation bar 3 Click the checkbox to the left of one or more events To select all events on the page click the checkbox to the left of Log Event at the top of the list...

Page 316: ...the side navigation bar and then click one of the levels See the Note below for an alternative way to display the event log by certain severity levels To display event log entries by category click E...

Page 317: ...d an event s state to Acknowledged The Event Information window for each event contains an Event History that indicates when that event s state was changed and by whom When you change a non recoverabl...

Page 318: ...nt range specified in the Filter Date window The Clear Date Filter button will appear in the event log view window To clear date filtering click this button Changing the Event Log Retention Period By...

Page 319: ...click Remove The columns will be moved to the Available Columns list To change the order in which exported columns are listed in the output csv file select one or more columns in the Columns to Export...

Page 320: ...302 DSView 3 Software Installer User Guide...

Page 321: ...ftware administrator access rights to view add and manage plug ins Plug ins are created using the Plug in API in the DSView 3 Software Development Kit SDK Recommended Sequence for Adding Upgrading Plu...

Page 322: ...he plug in to any server Contact your Avocent representative to determine if a key is needed To add a license see Licenses on page 32 To add a plug in 1 Click the System tab 2 Click Plug ins in the to...

Page 323: ...ne server status click the System tab then DSView Server in the top navigation bar If you are on a hub server click Spoke Servers in the side navigation bar and then select the appropriate server If y...

Page 324: ...n 4 In the DSView Servers area click the checkbox next to the DSView 3 software server you are currently logged into 5 Click Upgrade The Upgrade Plug in Wizard will open Click Next 6 The Select Plug i...

Page 325: ...To disable a plug in 1 Click the System tab 2 Click Plug ins in the top navigation bar The Plug ins window will open 3 Click on the name of plug in to be disabled The plug in overview window will ope...

Page 326: ...308 DSView 3 Software Installer User Guide...

Page 327: ...should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of the manual to see if the issue can be resolved by following the procedures o...

Page 328: ...server which checks the permissions of the target device If the logged in user has permissions to establish Video Viewer sessions to the selected target device the server will establish a connection t...

Page 329: ...ital switch or DSR switch The client receives information by communicating back and forth with the server using port 1078 Figure B 2 illustrates the ports used with a proxied DS1800 digital switch or...

Page 330: ...CCM appliances use a Secure Shell Protocol SSH The client contacts the server which checks the permissions of the target device If the logged in user has permissions to establish sessions to the sele...

Page 331: ...port 22 The SSH connection between the client and the DSView 3 software server is tunneled over port 1078 Figure B 4 illustrates the ports used with a proxied CPS or CCM appliance connection TCP IP C...

Page 332: ...onnection Changes to the DSView 3 software are also copied to and from the DSView 3 software hub server over the specified HTTPS port Generic appliance ports If you are using a generic appliance in yo...

Page 333: ...server and the external authentication server Port 389 is typically used for non SSL connections and port 636 is used for SSL connections You may configure the ports used by an Active Directory or LDA...

Page 334: ...iew 3 software server in addition to an external SNMP manager Figure B 7 Ports Used by SNMP No External SNMP Manager DSView 3 Software Server DSView 3 Software Client TCP IP HTTPS TCP IP Port 389 LDAP...

Page 335: ...stem TCP IP ports 3871 and 3502 are used for connections between the DSView 3 software server and the DSI5100 proxy appliance Port 3871 is used for certificate exchanges and port 3502 is used for data...

Page 336: ...B 9 Ports Used by DSI5100 Appliances TCP IP DSI5100 Proxy Appliance DSView 3 Software Server DSView 3 Software Client TCP IP HTTPS Firewall HTTPS Port 443 with Tunnel Target Device TCP IP Port 3871 T...

Page 337: ...perations are supported Establishing a KVM session to a target device connected to the switch Controlling the power sockets of a power device attached to the DSR switch SPC port Rebooting the switch R...

Page 338: ...appliance authentication If neither are available authentication cannot be performed for the switch and an error will be displayed by the DSR Remote Operations software See the installer user guide fo...

Page 339: ...r 512 MB RAM XGA video with graphics accelerator Desktop size setting of at least 800 x 600 Color palette of at least 256 colors One of the following operating systems Windows 2000 Workstation or Serv...

Page 340: ...oftware has finished installing the DSR Remote Operations Installation window will open a To start the DSR Remote Operations select Click here to invoke the DSR Remote Operations application b Click D...

Page 341: ...value The default inactivity time out value 15 minutes may be changed using the Terminal Applications menu See the installer user guide for the DSR switch for more information To exit the DSR Remote O...

Page 342: ...o the switch and their status B Toolbar Provides shortcut buttons for quickly accessing commands in the Tools menu C Status Bar Displays the tips for selected menu items and the progress of operations...

Page 343: ...firm or cancel the reboot Managing servers To connect to a server NOTE Users with a User level account may connect to a server only when given access to a switch Select View Servers from the menu or c...

Page 344: ...socket in the content area will change 3 To power down a device attached to a power device socket choose one of the following actions Select a socket that has not been powered down and select Tools Po...

Page 345: ...device The terminal emulation mode is set by selecting Options Session Properties in the Telnet Viewer window and then using the Terminal Emulation drop down menu in the Session Properties dialog box...

Page 346: ...e Up Esc F8 Esc 8 Page Down Esc F9 Esc 9 F1 Esc 1 F10 Esc 0 F2 Esc 2 F11 Esc F3 Esc 3 F12 Esc ASCII VT52 VT100 VT102 VT220 and VT320 modes send hex 7F when the Delete key is pressed VT100 VT102 VT220...

Page 347: ...R Yes Yes Linefeed 0A LF Yes Yes Backspace 08 BS Yes Yes Tab 09 HT Yes Yes Spacebar 20 SP Yes Yes Esc 1B Esc Yes No Ctrl Spacebar 00 NUL Yes No Ctrl A 01 SOH Yes No Ctrl B 02 STX Yes No Ctrl C 03 ETX...

Page 348: ...AK Yes No Ctrl V 16 SYN Yes No Ctrl W 17 ETB Yes No Ctrl X 18 CAN Yes No Ctrl Y 19 EM Yes No Ctrl Z 1A SUB Yes No Ctrl 1B Esc Yes No Ctrl 1C FS Yes No Ctrl 1D GS Yes No Ctrl 1E RS Yes No Ctrl _ 1F US...

Page 349: ...e D 7 VT100 ANSI Mode Control Sequences Control Sequence Definition Encode Decode Esc Pn Pn R Cursor Position Report No No Esc Pn D Cursor Backward No Yes Esc Pn B Cursor Down No Yes Esc Pn C Cursor F...

Page 350: ...Yes Esc M Reverse Index No Yes Esc c Reset to Initial State No No Esc Ps Ps Ps 1 Reset Mode No No Esc A Select Character Set G0 U K No No Esc A Select Character Set G1 U K No No Esc B Select Character...

Page 351: ...Ps Ps q Programmable LEDs No No Esc Pt Pb r Scrolling Region No No Esc g or Esc 0 g Clear tab at current column Yes Yes Esc 3 g Clear all tabs Yes Yes Esc 2 0 h Modes to Set New Line Only supports Li...

Page 352: ...t Interlace On No No Esc 9 l Modes to Reset Interlace Off No No Esc 6 n Report Cursor Position Invoked by No No Esc P1 Pc R Report Cursor Position Response is No No Esc 5 n Status Report Invoked by No...

Page 353: ...Left Arrow Left Arrow Esc D Right Arrow Right Arrow Esc C Up Arrow Up Arrow Esc A Down Arrow Down Arrow Esc B Keypad Keypad Keypad Keypad Keypad Keypad Keypad Keypad Keypad Keypad Keypad 0 9 Keypad 0...

Page 354: ...ndex Esc D New Line Esc E Reverse Index Esc M Escape Esc O Save cursor and attributes Esc 7 Restore cursor and attributes Esc 8 Up Arrow Esc A Down Arrow Esc B Right Arrow Esc C Left Arrow Esc D Set c...

Page 355: ...ft Arrow amount specified by Pn Esc Pn D Erase parts of current line Esc Pn K Erase parts of current screen Esc Pn J Direct Cursor Addressing Esc Pn H Direct Cursor Addressing Esc Pn f Programmable LE...

Page 356: ...nce Table D 10 VT52 Encoding VT52 Keyboard PC Character Sequence VT52 Keyboard Byte Sequence Delete Delete 0x7F Up Arrow Up Arrow Esc A Down Arrow Down Arrow Esc B Right Arrow Right Arrow Esc C Left A...

Page 357: ...Code VT52 Keypad ANSI Keyboard 0 0 Esc p Esc O p 1 1 Esc q Esc O q 2 2 Esc r Esc O r 3 3 Esc s Esc O s 4 4 Esc t Esc O t 5 5 Esc u Esc O u 6 6 Esc v Esc O v 7 7 Esc w Esc O w 8 8 Esc x Esc O x 9 9 Esc...

Page 358: ...2 6 F15 Ctrl F7 Esc 2 8 F16 Ctrl F8 Esc 2 9 F17 Ctrl F9 Esc 3 1 F18 Ctrl F10 Esc 3 2 F19 Ctrl F11 Esc 3 3 F20 Ctrl F12 Esc 3 4 Insert Insert Esc 1 Home Home Esc 2 Delete Delete Hex 7 F End End Esc 5 U...

Page 359: ...tes Esc 8 Up Arrow Esc A Down Arrow Esc B Right Arrow Esc C Left Arrow Esc D Set cursor to home position Esc H Set cursor to home position Esc f Character Attributes Esc m Erase from cursor to end of...

Page 360: ...rts of current screen Esc Pn J Direct Cursor Addressing Esc Pn H Direct Cursor Addressing Esc Pn f Programmable LEDs Esc Pn q Scrolling Region Esc Pn r Clear tabs Esc Pn g Device status report Esc Pn...

Page 361: ...are service 4 Open a terminal window change directories to the DSView Installation Directory bin direc tory and enter resetpassword bat A code successfully generated message will appear in the termina...

Page 362: ...t Install and Discover Protocol AIDP is a protocol used to install out of box appliances that do not have an IP address assigned and used to discover existing appliances that have an address assigned...

Page 363: ...nce A CCM console management appliance is an Avocent managed appliance that provides a Telnet server and an SSH server for accessing serially attached devices over a standard TCP IP connection Model n...

Page 364: ...ies of products that allows KVM signals to be transmitted over a standard TCP IP connection DSRIQ module A DSRIQ smart module uses CAT 5 cabling to attach a target device to a DS1800 digital switch or...

Page 365: ...hub server A spoke server sends its database changes to the hub server and receives database changes from it The DSView 3 software hub server and a spoke server offer the same software functionality...

Page 366: ...ance Hotkey A hotkey is a keystroke that may be assigned and used to cause a specific action or set of actions to occur within a user interface By assigning the action s the keystroke s normal operati...

Page 367: ...a DS1800 digital switch or DSR switch Tiered analog switches may also be part of the connection A KVM Video Viewer connection exists between the DSView 3 software client and the target device KVM ses...

Page 368: ...rewall by hiding internal IP addresses Enables a company to use more internal IP addresses Since they re used internally only there s no possibility of conflict with IP addresses used by other compani...

Page 369: ...is a type of target device session in which the target device contains a serial connection typically a Linux server TTY port or a router and is connected through a CPS or CCM appliance A Telnet Viewer...

Page 370: ...that an administrator is able to virtually manage through the DSView 3 management software Target device session A target device session is a connection through a KVM serial Telnet or web browser Tar...

Page 371: ...erver that is capable of executing web applications The WAS software typically contains or works with a web HTTP server Webapp Web Application Webapps are groups of server side Web resources that make...

Page 372: ...354 DSView 3 Software Installer User Guide...

Page 373: ...RSA SecurID 77 TACACS 75 types 60 validating user accounts on external authentication server 289 Windows NT 67 B Backup and restore 58 280 Backup servers See Spoke servers BMC See IPMI target devices...

Page 374: ...tware importing databases 268 migrating units 284 DSView Explorer windows 8 E Email DSView 3 software server 57 event logs 294 Embedded units about 113 access rights 120 accessing 90 adding 99 credent...

Page 375: ...Operations software 47 321 DSView 3 software 38 Java 46 minimum requirements for client 43 requirements for DSView 3 software server 37 supported operating systems 38 uninstalling the DSView 3 softwa...

Page 376: ...ps CCM appliances 138 ports used 310 PPP settings CCM CPS appliances 136 rebooting 272 renaming a connection 157 restoring a configuration 275 restoring the user database 276 resynchronizing 273 savin...

Page 377: ...CPS appliances 136 SoL 136 SoL CCM appliances 136 TCP and UDP 310 Power device sockets displaying 145 push pull 145 Power devices adding 143 changing input feed information 145 changing settings 144 c...

Page 378: ...tore 280 email 57 managing certificates 54 manually backup and restore 58 ports used 310 314 properties 49 proxy 55 replication 82 trap destinations 56 unit status polling 57 See also Hub server and S...

Page 379: ...gy options in Add Unit Wizard 110 topology options in Resync Wizard 111 T TACACS external authentication service 75 Target devices access rights 121 access rights to a local account 142 accessing 9 90...

Page 380: ...splaying group information 174 displaying group names 173 Units access rights 120 accessing 90 adding 95 connections 156 contact properties 117 custom fields 117 118 deleting 103 exporting 265 groupin...

Page 381: ...n services 191 User options in client sessions 17 V Video noise compensation 150 Video Viewer about 197 capturing a display 216 closing a session 202 connecting to an existing session 200 displaying u...

Page 382: ...ller User Guide adding units 96 Attach Device 87 DSView Server Configuration 42 Power Management 143 Register Spoke Server 80 topology synchronization options 110 111 Update DSView Server Certificate...

Page 383: ......

Page 384: ...land Tel 353 61 715 292 Fax 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 Amara Corporate Tower Singapore 079027 Tel 656 227 3773 Fax 656 223 9155 Avocent Germany G...

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