Chapter 28: Troubleshooting
231
To reset system hardware:
1
Put the system in Config mode.
2
Go to the Options page and click the Devices tab.
3
Right-click any displayed hardware components:
• Console
• Inputs section
• ACS sections
• Outputs section
4
Choose Reset.
Using the System Restore CD to
Update or Restore the System
One copy of the System Restore CD is included with each sys-
tem. The System Restore CD provides software installers to up-
date or restore a system.
Updating or Re-Installing
Updating or re-installing system soft-
ware lets you replace Digidesign software (including new in-
stallers for factory-installed plug-ins) but preserve any saved
Shows and Presets. Use this option to update system software
or firmware, or to re-install system software or the installer for
a factory-installed plug-in.
Factory-installed VENUE D-Show plug-ins are immediately
available to be reinstalled from the Options > Plug-Ins page.
Plug-ins that cannot be re-installed from the Options >
Plug-Ins page must be reinstalled from their installer discs.
Full System Restore
Performing a full system restore com-
pletely uninstalls system software before replacing it with new
software. All data folders and files are removed. Be sure to
transfer and archive needed data before performing a system
restore. Factory plug-in installers will be available automati-
cally, as part of the system restore. All other plug-ins must be
re-installed from their installer discs.
To start, update, or restore a system using the System
Restore CD:
1
Make sure outputs, speakers, and power amps are muted.
2
Insert the System Restore CD into the VENUE system
CD-ROM drive.
3
Go to the Options > System page.
4
Alt-click the Shut Down button.
5
Click to restart the system, then press and hold F10 on the
keyboard until either of the following occur, depending on
your hardware:
• If the system begins to boot off the Restore CD, proceed
to step 4.
• If the Restore CD text screen appears, release F10 and use
the Up and Down Arrow keys to select the CD drive, then
press Enter. This launches using the software on the in-
serted System Restore CD. Continue to step 4.
6
Do one of the following to update or restore system soft-
ware:
• To update system software while keeping any Show files
and Preset files on the system, press “u” (lower-case). In
the Update confirmation screen, press Shift+U (up-
per-case) to proceed. Follow the on-screen instructions to
begin installation.
– or –
• To fully restore the system (completely removing all files
on the system), press “r” (lower-case). (Or press P to re-
turn to the previous screen.) When the Restore confirma-
tion dialog appears, press Shift+R to proceed. Follow
on-screen instructions to complete the system restore op-
eration.
7
If prompted, select an option in the Ready to Resume dialog
as appropriate (see “Resuming Normal Operation” on
page 228). Follow any additional instructions on-screen for
plug-ins or authorizations.
8
Remove the System Restore CD from the CD-ROM drive.
9
Re-install any plug-ins from their installer discs, as neces-
sary.
Resetting a unit in the Options > Devices page
A System Restore CD and CDs of any plug-in installers
should be kept with the system at all times.
Some models of USB keyboards require repeated pressing of
F10 (holding it down in between pressings) to register.
Before re-installing plug-ins after updating system soft-
ware, check if there is a more current version available. If
an updated versions of a plug-in is available, install it from
its installer CD-ROM.
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