Chapter 28: Troubleshooting
227
In Case of System Failure
VENUE systems include multiple redundancy and fail-safe
routines that help protect against problems that could inter-
rupt audio. These include the ability to maintain mix control
even if a failure occurs, to reset software and hardware compo-
nents, and to completely reset and reinstall the system soft-
ware.
For maximum protection, Redundant Power Supplies are
available. For systems that utilize one or more VENUE hard-
ware racks, redundant Snake options are available to provide
additional backup system communication for uninterrupted
operation.
Maintaining Mix Control
If at any time the system fails, or if the system is reset or re-
started, the VENUE D-Show software backup mode is auto-
matically engaged to maintain audio throughput and essen-
tial mix control.
While the backup personality is engaged, a dialog appears
on-screen in the banner display. The system then begins to re-
set itself in the background, while you can continue to use the
faders and mute switches to perform basic mixing. Plug-Ins
continue to process audio but their controls cannot be
changed until the process is complete.
Features that Remain Active
The following essential mixing features remain available
while the backup personality is engaged:
• Bank Input Channels (Banks A–D); adjust levels and mutes.
(FX Returns are banked independently of Input Channels.)
• Bank to FX Returns; adjust faders and mutes
• Bank Output faders; adjust faders and mutes
• Control VCA masters, including VCA mutes, and have all
members of the VCA group reflect VCA adjustments
• Display the correct name for any fader in its LCD display,
even while banking
• Meter input signals on the channel input meters, and meter
bus outputs on the assignable meters. Meter mode selection
buttons remain active on meterbridge (however, Meter
mode does not automatically follow output selection, if
configured to do so).
• Compressor and gate meters remain active for all Input
Channels (however, Comp In and Gate In switches are not
available)
• Meterbridge System Status LEDs turn off (VENUE D-Show
and Profile only)
Power Supply Alert
A power supply is failing or is not plugged in.
A power supply jumper switch is set incor-
rectly.
Click Review to show the Options > Devices page. Reset units
as needed (see “Hardware Monitoring Window” on
page 230).
Control Surface Change
(VENUE D-Show systems
only)
A unit Bus ID has changed, a new console
has been detected, or a new sidecar has
been detected.
Click to clear the message. Check unit Bus IDs to make sure
input channel strips are arranged as desired.
Date & Time Check
System clock setting for time of day should
be checked against current time.
Check and reset system time in the Options > Misc page.
Incorrect system time can affect data transfer and plug-in
authorizations.
If clock problems persist, the battery may need to be
replaced.
Sample Rate Conversion
Alert
SRC OFF LEDs flashing
(Systems with DSI option
only)
A sample rate mismatch or lack of clock has
been detected at a digital input.
No immediate action required; automatic sample rate conver-
sion maintains digital throughput, allowing you to check set-
tings and connections between D-Show and external digital
devices later. For more information on digital connections and
synchronization, see “About Digital Input and Sample Rate
Conversion” on page 13.
Hardware Monitor Alert
The system has detected a hardware com-
ponent that is performing above or below its
hardware specification.
Click HW Monitor to access the Hardware Monitor WIndow for
the device. See “Hardware Monitoring Window” on page 230.
Table 29. Troubleshooting Errors and Messages
Symptom or Message
Possible Cause
Solution
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