Avaya IP Ofice 8.0 Quick Mode Instaltion Download Page 3

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IP Office Basic Edition - Quick Mode Installation

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15-601042 Issue 24i (20 December 2011)

IP Office 8.0

Contents

System Overview

..................................................................... 11

1.1 IP Office Modes

............................................................................ 12

1.1.1 Overall Capacity

............................................................................ 13

1.1.2 Hardware Support Summary

............................................................................ 14

1.1.3 Feature Support Summary

..................................................................... 15

1.2 IP500 V2 System Components

..................................................................... 17

1.3 Control Unit Cards

............................................................................ 17

1.3.1 IP500 Base Cards

............................................................................ 19

1.3.2 IP500 Trunk Cards

..................................................................... 20

1.4 External Expansion Modules

............................................................................ 21

1.4.1 IP500 External Expansion Modules

..................................................................... 22

1.5 Power Supplies and Cables

............................................................................ 22

1.5.1 Power Supplies

............................................................................ 23

1.5.2 Power Supply Cords

............................................................................ 24

1.5.3 Power Supply Backup

............................................................................ 25

1.5.4 Cabling and Cables

............................................................................ 27

1.5.5 Grounding

............................................................................ 28

1.5.6 Lightning Protection/Out-of-Building
Connections

..................................................................... 29

1.6 Wall and Rack Mounting

..................................................................... 31

1.7 Feature Keys and Licenses

..................................................................... 32

1.8 IP Office Phones

..................................................................... 34

1.9 SIP Trunks

..................................................................... 35

1.10 Supported Country Locales

..................................................................... 36

1.11 Training

..................................................................... 36

1.12 Web Sites

..................................................................... 37

1.13 Emergency and Power Failure Ports

Installation Requirements

..................................................................... 40

2.1 Environmental Requirements

..................................................................... 41

2.2 Space Requirements

............................................................................ 42

2.2.1 IP500 and IP500 V2 Control Units

............................................................................ 42

2.2.2 External Expansion Modules

............................................................................ 43

2.2.3 Wall Mounting

............................................................................ 45

2.2.4 Rack Space Requirements

Administration Software

..................................................................... 49

3.1 Phone Based Administration

..................................................................... 49

3.2 Browser Based Administration - IP Office Web
Manager

..................................................................... 51

3.3 Administration Suite Applications

............................................................................ 51

3.3.1 Installing the Admin Applications

............................................................................ 53

3.3.2 Installer PC Connection

............................................................................ 54

3.3.3 Starting IP Office Manager

............................................................................ 55

3.3.4 Starting System Status

............................................................................ 56

3.3.5 Starting Monitor

IP500 V2 Installation

..................................................................... 59

4.1 Tools and Equipment Required

..................................................................... 60

4.2 Documentation

..................................................................... 61

4.3 Unpacking

..................................................................... 62

4.4 IP500 Card Installation

............................................................................ 63

4.4.1 IP500 Daughter Card Preparation

............................................................................ 64

4.4.2 IP500 Legacy Card Preparation

............................................................................ 65

4.4.3 IP500 Card Insertion

..................................................................... 66

4.5 Wall Mounting

............................................................................ 67

4.5.1 Wall Mounting Kit V2

............................................................................ 69

4.5.2 Wall Mounting Kit V1

..................................................................... 70

4.6 Rack Mounting

..................................................................... 72

4.7 Connecting External Expansion Modules

..................................................................... 74

4.8 Grounding

..................................................................... 75

4.9 Network Connection

..................................................................... 76

4.10 Starting the System

............................................................................ 77

4.10.1 Checking the LEDs

..................................................................... 78

4.11 Connecting Phones

............................................................................ 78

4.11.1 Analog Phones

............................................................................ 78

4.11.2 ETR Phones

............................................................................ 78

4.11.3 DS Phones

............................................................................ 79

4.11.4 TCM Phones

Initial Configuration Using IP Office
Web Manager

..................................................................... 83

5.1 Enabling IP Office Web Manager

..................................................................... 84

5.2 Displaying a System's IP Address

..................................................................... 84

5.3 PC Connection

..................................................................... 85

5.4 Logging In

..................................................................... 86

5.5 Changing the Default Passwords

..................................................................... 87

5.6 Setting the System Mode (PBX or Key)

..................................................................... 88

5.7 Setting the System Country

..................................................................... 89

5.8 Setting the System Language

..................................................................... 90

5.9 Setting the Number of Lines

..................................................................... 91

5.10 Adding Licenses

..................................................................... 93

5.11 Changing Network Settings

..................................................................... 94

5.12 Setting the Emergency Numbers

..................................................................... 95

5.13 Setting the Outside Line Prefix

..................................................................... 95

5.14 Music on Hold

..................................................................... 96

5.15 Automatic Line Selection

..................................................................... 96

5.16 Logging Out

Initial Configuration Using IP Office
Manager

..................................................................... 99

6.1 Entering Licenses

..................................................................... 100

6.2 Setting the System Locale

..................................................................... 101

6.3 Select Key System or PBX System Mode

..................................................................... 102

6.4 Changing the IP Address Settings

..................................................................... 103

6.5 Changing the Default Passwords

..................................................................... 104

6.6 Extension Numbering

Additional Processes

..................................................................... 109

7.1 Enabling IP Office Web Manager

..................................................................... 110

7.2 Switching Off an IP Office System

..................................................................... 111

7.3 Rebooting an IP Office System

..................................................................... 112

7.4 Memory Card Removal

..................................................................... 113

7.5 Memory Card Reinsertion

..................................................................... 114

7.6 Changing Components

..................................................................... 116

7.7 Upgrading the IP Office Software

............................................................................ 117

7.7.1 Using the Upgrade Wizard

............................................................................ 119

7.7.2 Using an SD Card

..................................................................... 120

7.8 Out of Building Telephone Installations

............................................................................ 121

7.8.1 DS Phones

............................................................................ 122

7.8.2 Analog Phone Barrier Box

............................................................................ 123

7.8.3 Rack Mounting Barrier Boxes

..................................................................... 124

7.9 Using the External Output Port

............................................................................ 124

7.9.1 Port Connection

..................................................................... 125

7.10 Reset Button

Summary of Contents for IP Ofice 8.0

Page 1: ...15 601042 Issue 24i 20 December 2011 IP Office Basic Edition Quick Mode Installation IP Office 8 0 ...

Page 2: ...nstall and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means e...

Page 3: ...4 4 2 IP500 Legacy Card Preparation 65 4 4 3 IP500 Card Insertion 66 4 5 Wall Mounting 67 4 5 1 Wall Mounting Kit V2 69 4 5 2 Wall Mounting Kit V1 70 4 6 Rack Mounting 72 4 7 Connecting External Expansion Modules 74 4 8 Grounding 75 4 9 Network Connection 76 4 10 Starting the System 77 4 10 1 Checking the LEDs 78 4 11 Connecting Phones 78 4 11 1 Analog Phones 78 4 11 2 ETR Phones 78 4 11 3 DS Phon...

Page 4: ...9 6 Mounting Kits 183 9 6 1 IP500 Wall Mounting Kits 184 9 6 2 IP500 Rack Mounting Kit 184 9 6 3 IP400 Rack Mounting Kit 184 9 6 4 Barrier Box Rack Mounting Kit 185 9 7 Phones 187 9 7 1 1403 188 9 7 2 1408 189 9 7 3 1416 190 9 7 4 3910 190 9 7 5 3920 191 9 7 6 9504 192 9 7 7 9508 193 9 7 8 Audio Conferencing Unit 194 9 7 9 ETR 6 ETR 6D 195 9 7 10 ETR 18 ETR 18D 196 9 7 11 ETR 34D 197 9 7 12 M7100 ...

Page 5: ...December 2011 IP Office 8 0 Contents 243 10 6 EMC Directive 244 10 7 Regulatory Instructions for Use 244 10 7 1 Australia 244 10 7 2 Canada 245 10 7 3 China 246 10 7 4 European Union 246 10 7 5 New Zealand 247 10 7 6 FCC Notification 249 10 7 7 Compliance with FCC Rules 251 Index ...

Page 6: ......

Page 7: ...IP Office Basic Edition Quick Mode Installation Page 7 15 601042 Issue 24i 20 December 2011 IP Office 8 0 System Overview Chapter 1 ...

Page 8: ......

Page 9: ...ovides a range of training courses including specific IP Office implementation and installation training It also provides certification schemes for installers to achieve various levels of IP Office accreditation It is the installer s responsibility to ensure that all installation work is done in accordance with local and national regulations and requirements It is also their responsibility to accu...

Page 10: ...grades may require entry of upgrade licenses It is still possible to upgrade the system without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration Equipment Availability SAP codes and details of specific items within this documentation are for reference only Items available in any s...

Page 11: ... is determined by the System SD card present when the system is first installed IP Office U Law SD Card A system fitted with this type of card will default to U Law telephony For pre IP Office Release 7 0 software the system will default to IP Office standard mode For IP Office Release 7 0 the system will default to IP Office Basic Edition Quick Mode Key System operation Intended for North America...

Page 12: ...ns either real or phantom or a mix to which it assigns extension numbers in sequence It does this before assigning extension numbers to any real extensions on attached external expansion modules up to the system extension limit If the system extension limit has not been exceeded any remaining extension numbers are assigned to additional phantom extensions 2 Non IP Office Essential Edition systems ...

Page 13: ... PRI Trunk Card 6 1 1 1 4 External Expansion Modules Number of Modules 3 8 8 8 12 Digital Station 16 30 Digital Station 16A 30A Phone 8 16 30 Analog Trunk 16 BRI So8 Telephone Types ETR Phones ETR ports BST Phones TCM ports DS Phones DS ports H323 IP Phones LAN SIP IP Phones LAN DECT R4 LAN DECT DMS TCM ports Voicemail Embedded Voicemail Voicemail Pro 1 Not supported by IP500 control units Support...

Page 14: ...ia Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Italy Korea Kuwait Mexico Morocco Netherlands New Zealand Norway Oman Pakistan Peru Poland Portugal Qatar Russia Saudi Arabia Singapore South Africa Spain Sweden Switzerland Taiwan Turkey United Arab Emirates United Kingdom United States Venezuela Voicemail Languages Embedded Voicemail Arabic Chinese Mandarin Chinese Ca...

Page 15: ...8 Base Card IP500 ETR6 Base Card IP500 Trunk Daughter Cards Many of the IP500 base cards can be fitted with an IP500 daughter card in order to support various types of trunk connections IP500 Analog Trunk Card IP500 BRI Trunk Card IP500 PRI Trunk Card IP500 Combination Cards These card are pre paired base and daughter cards They provide 6 digital station ports 2 analog phone ports 10 voice compres...

Page 16: ...n modules stacked above it With optional rack mounting kits the control unit and external expansion modules can also be rack mounted Alternatively with an optional wall mounting kit the IP500 control unit can be wall mounted IP500 external expansion modules can also be wall mounted Surge Protectors and Barrier Boxes Where the installation includes extensions in other buildings additional protectiv...

Page 17: ...Station card IP500 Analog Phone Base Card The card is available in two variants supporting either 2 or 8 analog phone ports The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection Maximum 4 per control unit The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ri...

Page 18: ...rt 8 is connected to analog trunk port 12 IP500 ETR6 Base Card This card is only supported in an IP500 V2 control unit running in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition Quick Mode It provides 6 ETR ports for connection of ETR phones 2 Analog extension ports are also provided for emergency use only with an analog trunk card The card can be fitted with an IP500 trunk daughte...

Page 19: ...phone port 8 is connected to analog trunk port 12 Maximum 4 per control unit IP500 PRI U Trunk Daughter Card This card allows the base card to support up to 2 PRI trunk connections The card is available in single and dual port variants The card can be configured for E1 PRI T1 robbed bit T1 PRI or E1R2 PRI trunks Maximum 1 single port card per control unit The IP Office system supports 8 unlicensed...

Page 20: ... extensions limit is not exceeded Each external expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit IP500 External Expansion Modules Expansion modules include an external power supply unit PSU and a 1m blue interconnect cable They do not include a locale specific power cord for th...

Page 21: ...500 rack mounting kit They can be wall mounted using the new wall mounting kit V2 Systems running in IP Office Basic Edition Quick Mode mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded IP500 Digital Station Module Provides depending on variant an additional 16 or 30 DS ports for supported Avaya DS digital phones IP500 Digital Station A Module P...

Page 22: ...xpansion modules are all supplied with an external power supply unit PSU These PSUs include an integral 1 5 meter lead for connection to the control unit or expansion module A power cord for connection from the PSU to the power outlet is not included as this varies by locale The appropriate power cord must be ordered separately or sourced locally Additional power supply units are required for 4450...

Page 23: ...n of a socket outlet near the fixed equipment or positioning of the equipment near a socket outlet For locales not detailed below an appropriate power cord must be obtained locally Power Cord Type Power Outlet Plug Type Locales SAP Codes Earthed Power Cords IEC60320 C13 Control Units IP500 V2 IP500 IP400 External Expansion Modules Digital Station V2 Phone V2 IP500 External Expansion Modules BRI So...

Page 24: ...ity used the increasingly longer the UPS runtime typically up to 8 hours maximum Remember also that for most UPS s the ratio of discharge to full recharge time is 1 10 How many output sockets does the UPS provide Multiple UPS units may be required to ensure that every item of supported equipment has its own supply socket Example Values The dominate factor in the power consumption of an IP Office s...

Page 25: ...user socket a computer LAN port without requiring any rewiring of the cables between the patch panel and the user location Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician T...

Page 26: ...low BRI PRI Trunk Cable Connects BRI PRI trunk ports to the line provider s network termination point RJ45 to RJ45 Red 700213440 3m 9 10 Expansion Interconnect Cable Connects the control unit to expansion modules RJ45 to RJ45 Blue 700213457 1m 3 3 1m 3 3 LAN Cable Connects from IP Office LAN ports to IP devices RJ45 to RJ45 Grey 700213481 3m 9 10 100m 328 The table below details the maximum total ...

Page 27: ...ases it may be a locale regulatory requirement and or a necessary protective step for example areas of high lightning risk WARNING During installation do not assume that ground points are correctly connected to ground Test ground points before relying on them to ground connected equipment The ground point on IP Office control units and external expansion modules are marked with a or symbol Ground ...

Page 28: ...POT or PHONE ports only IP Office Barrier Box Supports a single connection Maximum of 16 on any expansion module Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office expansion module and control unit and IROB devices must be connected to the protective ground point in their building The betwe...

Page 29: ...e existing environmental requirements for an IP Office system the following additional requirements apply when wall mounting a unit The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall mounting kits exist IP500 Wall Mounting Ki...

Page 30: ... Rack Mounting Kit SAP 700429202 This kit contains all the components required for the rack mounting of a single IP500 V2 control unit IP500 control unit or IP500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable tidy brackets IP400 Rack Mounting Kit IP400 Rack Mounting Kit SAP 700210800 This kit contains all...

Page 31: ...the IP Office configuration the following information is shown Status The status which is Unknown until the configuration file is sent back to the IP Office system Unknown This status is shown for licenses that have just been added to the configuration shown in IP Office Manager Once the configuration has been sent back to the IP Office and then reloaded the status will change to one of those belo...

Page 32: ...Series 9504 9508 Digital Station TCM Port These digital stations connect to the IP500 V2 IP Office system via TCM ports The following are supported in IP Office Basic Edition Quick Mode mode 4100 Series 4135 4136 4145 4145EX 4146 4146EX Connection to IP Office TCM ports via a Digital Mobility Solution system 7400 Series 7420 7430 7434 7439 7440 7444 7449 Connection to IP Office TCM ports via a Dig...

Page 33: ...IP Office Basic Edition Quick Mode Installation Page 33 15 601042 Issue 24i 20 December 2011 IP Office 8 0 System Overview IP Office Phones ...

Page 34: ...owing resources SIP Trunk Licenses These licenses are used to configure the number of simultaneous SIP trunk calls supported up to a maximum of 20 A IP Office Basic Edition Quick Mode mode system supports 3 channels without licenses Voice Compression Channels These are required to convert between the audio compression methods used for IP telephony and those used for analog and digital trunks Each ...

Page 35: ...ing patterns and caller display settings The locale also controls the language that a voicemail server will use for prompts The locales supported in IP Office Basic Edition Quick Mode are Argentina Australia Bahrain Belgium Brazil Canada Chile China Colombia Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Italy Korea Kuwait Mexico Morocco Netherlands New Zealand Norway ...

Page 36: ... see and to be notified about by email Avaya Support http support avaya com Contains documentation and other support materials for Avaya products including IP Office Copies of the IP Office CD images are available from this site and updated core software bin files Avaya IP Office Knowledge Base http marketingtools avaya com knowledgebase Access to an on line regularly updated version of the IP Off...

Page 37: ...e Ports During normal IP Office operation these ports cannot be used During power failure the port is directly connected to an analog trunk port IP500 Analog Trunk Daughter Card Regardless of the IP500 card hosting it during power failure pins 4 and 5 of port 12 are connected to pins 7 and 8 IP400 ATM16 External Expansion Module This external expansion module has two ports PF1 and PF2 on its rear ...

Page 38: ......

Page 39: ...IP Office Basic Edition Quick Mode Installation Page 39 15 601042 Issue 24i 20 December 2011 IP Office 8 0 Installation Requirements Chapter 2 ...

Page 40: ...ntenance 13 o Check that there is sufficient working space for installation and future maintenance 14 o Ensure that likely activities near the system will not cause any problems e g access to and maintenance of any other equipment in the area 15 o Where ventilation holes are present on any of the IP Office units those holes should not be covered or blocked 16 o The surface must be flat horizontal ...

Page 41: ...arance of 75mm 3 inches On IP500 and IP500 V2 systems allow a minimum clearance of 90mm 3 5 inches Additional Clearance Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that may affect environmental requirements This is especially important on IP500 and IP500 V2 control units which have ventilation slots at the side Cable Access Power...

Page 42: ...ssue 24i 20 December 2011 IP Office 8 0 2 2 1 IP500 and IP500 V2 Control Units The ventilation slots on the rear and sides should not be covered or blocked 2 2 2 External Expansion Modules The dimensions below are applicable to all IP Office external expansion modules ...

Page 43: ...tion free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall mounting kits exist IP500 Wall Mounting Kit V2 SAP Code 700500923 This kit can be used for wall mounting an IP500 or IP500 v2 control unit and IP500 external expansion modules This kit incorporates cable routing at the fro...

Page 44: ...IP Office Basic Edition Quick Mode Installation Page 44 15 601042 Issue 24i 20 December 2011 IP Office 8 0 Wall Mounting Kit V2 Wall Mounting Kit V1 ...

Page 45: ...s IP500 Rack Mounting Kit IP500 Rack Mounting Kit SAP 700429202 This kit contains all the components required for the rack mounting of a single IP500 V2 control unit IP500 control unit or IP500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable tidy brackets IP400 Rack Mounting Kit IP400 Rack Mounting Kit SAP ...

Page 46: ......

Page 47: ...IP Office Basic Edition Quick Mode Installation Page 47 15 601042 Issue 24i 20 December 2011 IP Office 8 0 Administration Software Chapter 3 ...

Page 48: ...m Status Application The IP Office System Status application SSA is a reporting tool that provides a wide range of information about the current status of an IP Office system Its can report the available resources and components within the system and details of calls in progress Details of the number of alarms are recorded and the time date of the most recent alarms When required for diagnostics e...

Page 49: ...steps may be required 1 The system must be running in IP Office Basic Edition Quick Mode IP Office Basic Edition PARTNER Mode or IP Office Basic Edition Norstar Mode mode IP Office Web Manager is not used for other IP Office modes 2 The IP Office Web Manager files must be present on the System SD card This can be done in a number of way By selecting to include those files when prompted to do so wh...

Page 50: ...cember 2011 IP Office 8 0 Using Phone Based Administration Refer to the IP Office Basic Edition Quick Mode Phone Based Administration manual The system administration function 730 is used to set the security password This function should be used to set the password back to password ...

Page 51: ...equirements o IP Office Release 8 0 User Admin DVD Set 2 700502042 Alternatively the IP Office Administrator Applications suite can be downloaded from Avaya s support website http support avaya com o Windows PC Requirements This should meet the requirements of the administrator applications being installed The specification below are the minimum requirements for IP Office Manager If other applicat...

Page 52: ...folder window will display the installation files for the administration suite 3 Double click on setup exe 4 Select the language you want to use for the installation process This does not affect the language used by Manager when running Click Next 5 Select who should be able to run the Admin Suite applications Click Next 6 If required select the destination to which the applications should be inst...

Page 53: ... 1 255 255 255 0 To directly connect a PC change the TCP IP properties for the PCs LAN port to the following Fixed IP address 192 168 42 203 Subnet mask 255 255 255 0 Default gateway 192 168 42 1 While setting the PC to be a DHCP client could be used this is not recommended for performing more advanced functions such as firmware upgrades 2 Connect the LAN cable from the PCs LAN port the LAN or LAN...

Page 54: ...work Select Yes or OK 3 Select File Open Configuration from the menu bar 4 The Select IP Office window appears After a few seconds it should list the IP Office control unit The default name used for a newly installed IP Office control unit is its MAC address If the system required was not found the address used for the search can be changed Enter or select the required address in the Unit Broadcas...

Page 55: ...ation suite installed o LAN Cable 1 There are several methods that can be used to start the IP Office System Status application On a PC where System Status has been installed select Start Programs IP Office System Status If Manager is also installed and is running select File Advanced System Status For IP500 V2 controls units start a web browse and enter the IP address of the control unit Select t...

Page 56: ... necessary as Avaya may request copies of Monitor traces to resolve support issues Requirements o IP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed o LAN Cable 1 Select Start Programs IP Office Monitor 2 If System Monitor has been run before it will attempt to connect with the system which it monitored previously If otherwise or you want to monit...

Page 57: ...IP Office Basic Edition Quick Mode Installation Page 57 15 601042 Issue 24i 20 December 2011 IP Office 8 0 IP500 V2 Installation Chapter 4 ...

Page 58: ...heck that you have the tools and additional parts required Documentation Ensure that you have obtained and read all the relevant documentation Unpacking Check that all the required equipment has been delivered and that there is no damage Install the Base Cards Attach any trunk daughter cards to the IP500 base cards Insert the cards into the control unit Wall Mounting If wall mounting attach the br...

Page 59: ...ping a cable spade o If wall mounting drills and tools for wall mounting fixtures Additional Parts Required In addition to orderable IP Office equipment the following items will be required o 14AWG Solid copper wire for ground connection of control units and expansion modules o Cable sleeve matching local regulator requirements for ground wires Typically green for a functional ground and green yel...

Page 60: ...the system configuration IP Office Product Description Covers the features provided by IP Office 8 0 IP Office Basic Edition Quick Mode IP Office Basic Edition Quick Mode Installation Manual Covers the equipment supported and the installation of that equipment IP Office Basic Edition Quick Mode Web Based Manager Covers the system programming that can be performed via web browser IP Office Basic Ed...

Page 61: ...ou have the correct items Report any errors or omissions to the equipment supplier 3 o Retain All Packaging and Documentation While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repacking equipment to be moved to the final install site...

Page 62: ...tic protection steps should be taken before handling circuit boards Cards must never be added or removed from the control unit while it has power connected General Notes Cards can be fitted in any order into any available slots For phone based administration the card in slot 1 must be able to support ETR 18D ETR 34D M7324 M7310 T7316E T7316 1408 or 1416 phones It is recommended that cards are fitt...

Page 63: ...Procedure Installing a Trunk Daughter Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing an anti static wrist strap connected to a suitable ground point 3 On the base card identify the position of 3 holes for the plastic pillars for the IP500 card These are along the same edge as the card connector 4 Fit the stand off pillars to the IP500 base card 5 If there is a cli...

Page 64: ...plastic stand off pillars Trunk cards are also supplied with a replacement blanking plate which is not required Tools Required 1 o 5mm Flat blade screwdriver 2 o Anti static wrist strap and ground point Procedure Installing a Carrier Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing an anti static wrist strap connected to a suitable ground point 3 On the carrier card...

Page 65: ...ling an IP500 Card 1 Check that there is no power to the control unit 2 Using a flat bladed screwdriver remove the cover from the slot on the front of the control unit that will be used for each card being installed This cover is no longer required but should be retained until installation has been completed 3 Allowing the card to rest against the bottom of the slot begin sliding it into the contr...

Page 66: ...temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall mounting kits exist IP500 Wall Mounting Kit V2 SAP Code 700500923 This kit can be used for wall mounting an IP500 or IP500 v2 control unit and IP500 external expansion modules This kit incorporates cable routing at the front and rear of the unit ...

Page 67: ... when wall mounting a unit The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The installation must be done by a service person only For control units the mesh flame screen must be installed in the bottom edge of the control unit before mountin...

Page 68: ...s 3 Attach Brackets on One Side See Figure 2 On one side of the unit attach one pair of the metal brackets Only use the screws provided with the wall mounting kit for attaching the metal brackets 4 Attach the Cable Cover and Bracket See Figure 3 Use of the cable covers is optional If not being used simply attach the other pair of brackets to the other side of the unit otherwise a Hook one of the c...

Page 69: ...ews for attachment to the control unit Additional 4 x 4 5mm fixtures and fittings are required suitable for the wall type In addition to the existing environmental requirements for an IP Office system the following additional requirements apply when wall mounting a unit The wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided...

Page 70: ...ture of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma specified by the manufacturer o Operating Temperature 0 C 32 F to 40 C 104 F o Operating Humidity 10 to 95 non condensing 3 Reduced Air Flow Installation of the equipment in a rack should be such that...

Page 71: ...on Quick Mode Installation Page 71 15 601042 Issue 24i 20 December 2011 IP Office 8 0 IP500 V2 Installation Rack Mounting Only the screws provided with the mounting kit should used to attach the brackets to the control unit ...

Page 72: ... Office control unit o Switched power outlet socket o Available EXPANSION port on the control unit o Grounding Requirements o Functional Grounding Connection of a functional earth is o Recommend for all modules o Connection of a functional ground is mandatory for Analog Trunk modules o Protective Grounding Connections of a protective ground via surge protection equipment is o Mandatory for Analog ...

Page 73: ...rol unit that has power 2 If the IP Office system is being installed in a rack attach the rack mounting kit to the expansion module 3 Attach the external expansion module s power supply but do not switch power on 4 Connect the expansion interconnect cable from the module s EXPANSION port to the EXPANSION port on the control unit Make careful note of the port used and include this detail on the cab...

Page 74: ...e following situations On any Digital Station or Phones external expansion module connected to an extension located in another building Refer to Out of Building Telephone Installations In the Republic of South Africa on all Analog Trunk external expansion modules ATM16 and on any control units containing an analog trunk cards ATM4 ATM4U Tools Required o M4 Cross Head Screwdriver o Tools suitable f...

Page 75: ...ol unit still defaults to being the DHCP client but assumes the following default addresses LAN1 192 168 42 1 255 255 255 0 LAN2 192 168 43 1 255 255 255 0 Note that the IP Office does not check that these addresses are valid and or available on the network Once an IP500 V2 control unit has obtained IP address and DHCP mode settings it will retain those settings even if rebooted without a configur...

Page 76: ...SD card with which it will upgrade itself and the components installed in the control unit 5 This process takes approximately a minute The end of this process will be indicated by LED1 on each base card flashing every 5 seconds LED9 on each base card fitted with a trunk daughter card will also flash every 5 seconds 6 The control unit will then begin upgrading the external expansion modules This wi...

Page 77: ...alog phone extensions IP500 Digital Station Green On Phone detected IP500 Combination LEDs 1 to 6 Green On Phone detected Trunk Daughter Card LEDs Trunk Daughter Card LEDs 9 to 12 Usage All cards LED 9 is also used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Trunk Green on Card fitted Green flashing Tru...

Page 78: ...opriate ETR ports These phones do not need to load additional firmware 4 11 3 DS Phones Connect any digital phones to their appropriate DS ports These phones may need to upgrade their firmware to match that supported by the IP Office core software The appropriate firmware is supplied with the IP Office Manager software and copied onto the System SD card for IP500 V2 systems The phones will automat...

Page 79: ...ults for the following phone settings The first digit sets the phone contrast 1 low to 9 high The last digit sets the ringer volume 0 high to 7 low Note that subsequently removing this short code will cause the buttons to return to defaulting according to the phone type Phone Type Setting For some phones the phone can only report its general type to the system rather than its specific model It is ...

Page 80: ......

Page 81: ...IP Office Basic Edition Quick Mode Installation Page 81 15 601042 Issue 24i 20 December 2011 IP Office 8 0 Initial Configuration Using IP Office Web Manager Chapter 5 ...

Page 82: ...erever possible 1 Set the System Mode The system can operate in either PBX or Key mode 2 Set the Country The correct country setting sets a range of internal settings especially relating to the operation of trunks that are otherwise not adjustable through the configuration 3 Set the Default Language The system s language for phone displays and voicemail prompts default to the best match to the cou...

Page 83: ... allow IP Office Web Manager operation This is done automatically for any new system installed with IP Office Release 8 0 or higher software This is done automatically for any existing pre IP Office Release 8 0 system during the upgrade if the system is set to use the pre IP Office Release 8 0 default password of password For any system upgraded to IP Office Release 8 0 without first being set bac...

Page 84: ...ained by DHCP or an address set by the installer 1 Use the display of an Avaya phone on the system to find out the IP address 2 Connect your own PC to the customer s network Most PCs are configured to obtain an IP address using DHCP 3 Start your web browser and login using the system s address LAN Port Direct Connection If the system is not connected to a customer network it is most likely using i...

Page 85: ...hen the login menu is displayed enter the user name and password for system administration The defaults are Administrator and Administrator There are two default accounts that cannot be deleted and which have full system configuration access The defaults user names and password for these are as follows The passwords for both should be changed during installation Administrator Administrator This us...

Page 86: ...o phone based administration of the system For M Series and T Series phones if a password is set that password is used to restrict phone based administration For other types of phone used for phone based administration no password is required Changing Your Name and Password Settings 1 Click System in the menu bar and select User Preferences 2 Change the setting of Enable Change Password to Yes 3 E...

Page 87: ...System operation Supported only in North American locales IP Office Norstar Edition SD Card A system fitted with this type of card will default to A Law telephony and IP Office Basic Edition Norstar Mode Key System operation Supported only in Middle East and North African locales Changing the System Mode WARNING Changing this setting requires the system to be restarted for the change to take effec...

Page 88: ... Canada Chile China Customize Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India Italy Korea Kuwait Mexico Netherlands New Zealand Norway Oman Pakistan Peru Poland Portugal Qatar Russia Saudi Arabia Singapore South Africa Spain Sweden Switzerland Taiwan Turkey United Arab Emirates United States Venezuela When Default is selected the following additional fields are availabl...

Page 89: ... language if possible For each user their own language settings can be changed using the user s language setting This affects the language used on their phone s display and for mailbox access prompts For each auto attendant the system language setting can be overridden by the auto attendant s own language setting Setting the System Language 1 Click on System in the menu bar and then click on Switc...

Page 90: ...omatically set to match the number of analog trunks present in the system This means that all analog lines are automatically added as line appearances and added to the automatic line selection settings of users If no analog trunks are present when the system is installed the setting defaults to the first 5 lines Changing the Number of Lines Setting Warning If the Number of Lines value is changed a...

Page 91: ... to the configuration shown in IP Office Manager Once the configuration has been sent back to the IP Office and then reloaded the status will change to one of those below Valid The features licensed can be configured and used Invalid The license was not recognized It did not match the serial number of the Feature Key Dormant The license is valid but is conditional on some other pre requisite that ...

Page 92: ...en supplied has been issued against the Feature Key number of the System SD card installed in the system Licenses issued against another Feature Key number will be invalid 1 Click System in the menu bar and then click License 2 The current licenses entered in the system are shown Click Add License 3 Cut and paste the license key supplied into the field for the new key 4 Click Save ...

Page 93: ...ult Yes This setting controls whether the system acts as a DHCP client or uses a fixed IP address If enabled the system acts as a DHCP client and requests IP address details for its LAN port when the system is started If it receives a response the address details it has been given by the DHCP server are shown in the field below but cannot be adjusted If it does not receive a response it default to...

Page 94: ...ed To Edit the Emergency Numbers List 1 From the menu bar click on User 2 The Outgoing Calls panel next to the list of users gives a summary of the currently configured lists Click on the edit icon 3 From the List Management table select the View Details link of the list that you want to edit The Telephone Numbers in List panel displays the allowed numbers Edit the numbers as required The Assign U...

Page 95: ... The digit 9 is used for calls to the operator extension the first extension in the system This is the default setting for systems with the Country setting Germany 3 Click Save 5 14 Music on Hold The phone system supports an external music on hold source This connects to the Audio port on the rear of the system s control unit You can configure whether the input to this port is played to callers wh...

Page 96: ... the Button Programming panel on the right 4 The current automatic line selection settings are shown in the ALS Programming panel 5 Select Modify ALS 6 In the text box enter the sequence of line and intercom buttons that should be use for automatic line selection Separate each entry with a comma For a line button enter Line XX where XX is replaced by the line number For an intercom button enter In...

Page 97: ...IP Office Basic Edition Quick Mode Installation Page 97 15 601042 Issue 24i 20 December 2011 IP Office 8 0 Initial Configuration Using IP Office Manager Chapter 6 ...

Page 98: ...atures that require them Setting the System Locale Setting the correct system locale affects a wide range of settings including trunk settings The correct locale must be set for a system to operate correctly Select Key System or PBX System Mode The system can run in key system or PBX system modes Extension Numbering Change the numbering mode used by the system between 2 digit and 3 digit Renumber ...

Page 99: ...ted in the system Each license is a unique 32 character string based on the feature being licensed and the serial number of the SD card plugged into the system control unit Entering licenses manually is liable to errors caused by miskeying the correct 32 character string Entering Licenses 1 Start IP Office Manager and receive the configuration from the IP Office system 2 From the Admin Tasks list ...

Page 100: ...Locale 1 Start IP Office Manager and receive the configuration from the IP Office system 2 On the Manager home page select Change System Settings or from the Admin Tasks list select System 3 Use the Country drop down list to select the required locale Argentina Australia Bahrain Belgium Brazil Canada Chile China Colombia Denmark Egypt Finland France Germany Greece Hong Kong Hungary Iceland India I...

Page 101: ...g line appearance buttons The line used for outgoing external calls is determined by the line button pressed Automatic line selection defaults to the analog lines present and then the 2 intercom buttons The first 3 programmable buttons 2 on ETR phones are used as call appearance buttons Internal calls are made and answered using the call appearance buttons External calls are made and answered usin...

Page 102: ...5 0 255 255 255 0 DHCP Mode Server Server No of DHCP IP Addresses 200 200 If the IP address and DHCP mode settings are not suitable for the customers network they should changed Note that changing the IP Office s IP address settings requires it to restart WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended b...

Page 103: ...e the configuration from the IP Office system 2 On the Manager home page select Change Remote Administration Password 3 Enter the new password and and click OK Changing the BusinessPartner Password The remote administrator password above is used for the non deletable Administrator account used with both IP Office Manager and IP Office Web Manager For IP Office Web Manager there is an additional no...

Page 104: ...d and changed on a newly installed system Changing the Numbering Mode 1 Start IP Office Manager and receive the configuration from the IP Office system 2 Select Tools Extension Renumber Default Numbering Select whether the systems uses 2 Digit or 3 Digit extension numbering In 2 digit systems the user extensions are fixed as 10 to 57 In 3 digit systems the user extension are numbered 100 upwards b...

Page 105: ...IP Office Basic Edition Quick Mode Installation Page 105 15 601042 Issue 24i 20 December 2011 IP Office 8 0 Initial Configuration Using IP Office Manager Extension Numbering ...

Page 106: ......

Page 107: ...IP Office Basic Edition Quick Mode Installation Page 107 15 601042 Issue 24i 20 December 2011 IP Office 8 0 Additional Processes Chapter 7 ...

Page 108: ...ing additional installation processes Enabling IP Office Web Manager Switching Off an IP Office System Rebooting an IP Office System Memory Card Removal Changing Components Upgrading the IP Office Software Out of Building Extensions Using the External Output Port Reset Button Usage AUX Button Usage DTE Port Maintenance 109 110 111 112 114 116 28 124 125 125 126 ...

Page 109: ...ce Web Manager operation This is done automatically for any new system installed with IP Office Release 8 0 or higher software This is done automatically for any existing pre IP Office Release 8 0 system during the upgrade if the system is set to use the pre IP Office Release 8 0 default password of password For any system upgraded to IP Office Release 8 0 without first being set back to the defau...

Page 110: ...d is fitted to the card Do not remove power from the system or remove any of the memory cards until the system is in this state When shutting down a system with a C110 Unified Communications Module card installed the shutdown can take up to 3 minutes while the card safely closes all open files and closes down its operating system During this period the card s LED 1 will remain green To restart a s...

Page 111: ...ion and then reboot the IP Office When Free Send the configuration and reboot the IP Office when there are no calls in progress This mode can be combined with the Call Barring options Timed The same as When Free but waits for a specific time after which it then wait for there to be no calls in progress The time is specified by the Reboot Time This mode can be combined with the Call Barring options...

Page 112: ...uption Card services can be restarted by either reinserting the card or using a Start Up command Card Shutdown Using IP Office Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Shutdown 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK At the back of the control unit confirm that the appropriate memory card LED is off The ...

Page 113: ... it can be restarted using Manager without requiring a reboot Card Startup Using IP Office Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Startup 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK Card Startup Using the System Status Application 1 Start System Status and access the IP Office s status output 2 In the navi...

Page 114: ...ards Adding External Expansion Modules 4 Restart the IP Office system Higher Capacity Replacement If replacing with a component of the same type but higher capacity when restarted the IP Office will automatically create configuration entries for the new trunks or extensions users 1 Switch off the IP Office system 2 Remove the card or external expansion module Note the card slot or expansion port u...

Page 115: ... If permanently removing the component the configuration will need to be edited to remove redundant trunk or extension user entries 1 Switch off the IP Office system 2 Remove the card or external expansion module 3 Restart the IP Office system 4 Use Manager to delete the trunks or extensions users in the configuration that relate to the component removed 5 In the Control Unit section of the config...

Page 116: ...of methods i e directly upgrading the SD card or using the upgrade wizard When the system is rebooted it will use the new software WARNINGS Check IP Office Technical Bulletins Check the latest IP Office Technical Bulletin for the IP Office software release before proceeding any further It may contain information relating to changes that occurred after this document was completed Bulletins are avai...

Page 117: ... modules using the Unit Broadcast address Adjust this address and click Refresh if the expected control units are not shown 2 The information displayed depends on the type of control unit For IP500 V2 control units The current version of each IP Office bin file held in the control units memory is shown That is regardless of whether that bin file is currently being used by any module in the system ...

Page 118: ...e the upgrade wizard while these processes are running Validated Upgrade If using the Validated option a number of actions take place as follows a The upgrade wizard checks the amount of free RAM memory available in the control unit to temporarily store the new BIN files If insufficient memory is available you will be prompted whether to continue with an off line upgrade or cancel upgrading If off...

Page 119: ...de the system without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot There are a number of ways in which this can be done ...

Page 120: ...r PHONE ports only IP Office Barrier Box Supports a single connection Maximum of 16 on any expansion module Connection from the expansion module to the phone must be via a surge protector at each end and via the primary protection point in each building The IP Office expansion module and control unit and IROB devices must be connected to the protective ground point in their building The between bu...

Page 121: ...nly DS connections on an external expansion module are supported DS ports on cards in the control unit should not be used The protection device should be installed as per the instructions supplied with the device The ground points on the IP Office control unit and the DS modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve Typically the IROBs 2 RJ45 EQUI...

Page 122: ...condary Building RJ11 Connect to PHONE POT port on the Phone module using cable supplied with the barrier box RJ45 Connect to the secondary building barrier box via primary protection in both buildings RJ11 Connect to analog phone Cable not supplied RJ45 From main building via primary protection in both buildings Center Screw Connect to main building protective ground or ground terminal of Barrier...

Page 123: ... Remove and discard this wire Connect a green yellow ground wire to the protective earth screw in the center of the Point on the back of the Barrier Box 3 The rack mounting strip has threaded M4 earthing pillars Connect the other end of the barrier box ground wire using M4 washers and nuts to the earthing pillar on that side of the rack mounting strip 4 Using 14AWG wire with green and yellow sleev...

Page 124: ... Off open and Relay Pulse State Switch 1 Switch 2 Closed 39 42 Open 40 43 Pulse 41 44 7 9 1 Port Connection These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and then o...

Page 125: ... incoming outgoing call barring A reboot using the reset button is recorded in the Audit Trail 10 to 30 Flashing orange Erase Configuration Immediate Reboot Erase the configuration alarm log and audit trail Immediate reboot without waiting for active calls to end See Erasing the configuration for full details 30 to 40 Red Erase All Erase configuration alarm log and core software See Erasing the Op...

Page 126: ...expansion modules are not used The RS232 DTE ports on the control units can be used for system maintenance and connection of serial terminal adaptors On IP400 control units the port can also be used for connection of the IP Office serial port licence key dongle An asynchronous terminal program such as HyperTerminal is also required Configure this for operation via a PC serial port as follows Bits ...

Page 127: ...y for previously downloaded configurations a Use Manager to download an up to date copy of the configuration If that is not possible check in the Manager application folder for a previous copy of the configuration b Using IP Office Manager select File Open Configuration c Using the Select IP Office Menu locate and select the IP Office system Click OK d Enter the name and password for a service use...

Page 128: ...of the configuration file onto the PC 2 Attach the serial cable between the PC and the DTE port on the IP Office control unit a Start the terminal program on your PC Ensure that it has been setup as listed in DTE Port Settings Within a HyperTerminal session the current settings are summarized across the base of the screen b Arrange the program windows so that the Terminal program and Manager TFTP ...

Page 129: ...nter the name and password for a service user account on that IP Office Click OK Manager will receive and display the configuration from the IP Office If not already done this action creates a BOOTP entry in Manager for the IP Office system This action also confirms communication between the Manager PC and the IP Office prior to any following process e Select File Save Configuration As and save a ...

Page 130: ...of its configuration and the correct bin file for the control unit type and level of software The presence of any firewall blocking TFTP and or BOOTP will cause this process to fail Erasing the Core Software via Debug 1 Run Manager In the BOOTP entries check that there is an entry that matches the MAC Address IP Address and bin file used by the system An entry is normally automatically created whe...

Page 131: ...m on your PC Ensure that it has been setup as listed in DTE Port Settings Within a HyperTerminal session the current settings are summarized across the base of the screen b Arrange the program windows so that the Terminal program and Manager TFTP Log are visible at the same time c Switch off power to the IP Office control unit d Power on the control unit and press the escape key every second until...

Page 132: ......

Page 133: ...IP Office Basic Edition Quick Mode Installation Page 133 15 601042 Issue 24i 20 December 2011 IP Office 8 0 SD Card Management Chapter 8 ...

Page 134: ...ill check for a file in its internal non volatile memory If no copy is found it will generate a default configuration file See Booting from the SD Cards for full details Once each day approximately between 00 00 and 00 30 the IP Office will copy the current configuration running in its RAM memory to the primary folder on the card Configuration changes made using IP Office Manager are first written...

Page 135: ...he files on the System SD card to the Optional SD card 90 Upgrade Binaries Copy software files in the primary folder on the Optional SD card to the primary folder on the System SD card and then restart the IP Office system 5 Upgrade Configuration Copy the configuration file in the primary folder on the Optional SD card to the primary folder on the System SD card and then restart the IP Office syst...

Page 136: ...voked manually using Manager or SSA or as part of the IP Office software upgrade using Manager lvmail Contains the system prompts used by Embedded Voicemail Note that the mailbox messages and greetings are stored in a sub folder of the dynamic folder The sub folder AAG is used to store Embedded Voicemail auto attendant greetings doc Contains initial installation documentation for the system dynami...

Page 137: ...File Loading Having installed the necessary system firmware files as above the IP500 V2 control unit requires a configuration file If the IP500 V2 booted using binary files from an SD card location it looks for a valid configuration file in the same location If a configuration file is present and valid it is loaded If a configuration file is present but is not valid load the configuration copy in ...

Page 138: ...imary folder The configuration can be read but will be read only Attempting to send a configuration to the system will cause the error message Failed to save configuration data Internal error Bypassing the System SD Card Primary Folder The control unit can be forced to bypass the System SD card s primary folder and non volatile memory when starting This is done by pressing the Aux button while app...

Page 139: ...ormatting an SD Card Avaya SD cards should only be formatted using the format options provided within IP Office applications This process is not normally necessary with Avaya SD cards unless you suspect that the card has been incorrectly formatted elsewhere WARNING All File Will Be Erased Note that this action will erase any existing files and folders on the card Once a card has been formatted the...

Page 140: ...ed to the SD card are the sub folders of the Memory Cards folder under Manager s Working Directory normally C Program Files Avaya IP Office Manager However if the Working Directory is changed to a location without an appropriate set of Memory Cards sub folders the required set of files will not be copied onto the SD card 1 Once started do not interrupt this process for example by removing the SD c...

Page 141: ... Contents Using IP Office Manager you can view the folders and files on the System SD card and the Optional SD card You can then use various commands to upload and download files to and from the cards 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed ...

Page 142: ...pied 8 4 1 Backing Up the Primary Folder This process copies the contents of the primary folder on the System SD card over the backup folder Any files with matching file names will be replaced This takes approximately 6 minutes Using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of ...

Page 143: ...anager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Restore System Files The contents of the backup folder on the System SD card will be copied to the primary folder The process takes approximately 6 minutes When the process has been completed the IP Office system will be resta...

Page 144: ...e amount of data to be copied for example it will be longer if Embedded Voicemail is being used by the IP Office system to take messages Using IP Office Manager 1 Using IP Office Manager select File Embedded File Management 2 Using the Select IP Office menu select the IP Office system 3 The file contents of the memory cards are displayed 4 Select File Copy System Card The contents of the System SD...

Page 145: ...in order to complete the process Any current calls and services will be ended by the reboot 8 4 4 1 Restoring a Configuration from an Optional Card The following processes copy the configuration file config cfg and licenses file keys txt The processes take a few seconds WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services ...

Page 146: ... of upgrade licenses It is still possible to upgrade the system without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot Cop...

Page 147: ...de the system without the necessary licenses however the system will not provide any telephony functions after the upgrade until the appropriate license is added to the system configuration WARNING This process will require the IP Office system to reboot in order to complete the process Any current calls and services will be ended by the reboot There are a number of ways in which this can be done ...

Page 148: ...cally The following process can be used if you have physical access to the IP500 V2 control unit This method be used with a timed reboot allowing the card upgrade to be done during normal operation hours followed by a reboot outside of normal operation hours If the card is being used for Embedded Voicemail that service is not available while the card is shutdown Licensed features however will cont...

Page 149: ...ss Those files are necessary if you want to run IP Office Web Manager to manage the IP Office system into which the card will be loaded 7 Manager will start creating folders on the SD card and copying the required files into those folders This process will take approximately 15 minutes 8 Do not remove the SD card during the process Wait until the Manager displays a message 7 Insert the card into t...

Page 150: ...If the System SD card is removed features licensed by the card s Feature Key serial number will continue operating for up to 2 hours Before a memory card is removed from an IP Office system that is running the card must be shutdown Removing a memory card while the system is running may cause file corruption Card services can be restarted by either reinserting the card or using a Start Up command C...

Page 151: ... be restarted using Manager without requiring a reboot Card Startup Using IP Office Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Startup 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK Card Startup Using the System Status Application 1 Start System Status and access the IP Office s status output 2 In the navigation ...

Page 152: ...ted to the card Do not remove power from the system or remove any of the memory cards until the system is in this state When shutting down a system with a C110 Unified Communications Module card installed the shutdown can take up to 3 minutes while the card safely closes all open files and closes down its operating system During this period the card s LED 1 will remain green To restart a system wh...

Page 153: ...IP Office Basic Edition Quick Mode Installation Page 153 15 601042 Issue 24i 20 December 2011 IP Office 8 0 System Components Chapter 9 ...

Page 154: ...ts This section covers the individual components that can comprise an IP Office installation Control Units IP500 Base Cards IP500 Trunk Daughter Cards IP500 External Expansion Modules Feature Keys SD Cards Mounting Kits Phones Phone Add Ons Ancilliary Systems Physical Ports Licenses 155 158 167 171 181 183 185 206 210 219 234 ...

Page 155: ... additional channels require licenses Locales Supported in all IP Office locales Software Level IP Office Basic Edition Quick Mode 7 0 minimum Bin file ip500v2 bin Power Supply Internal power supply unit Mounting Free standing rack mounted requires IP500 Rack Mounting Kit or wall mounted requires IP500 Wall Mounting Kit Dimensions Width 445mm 17 5 Depth 365mm 14 4 Height 73mm 2 9 2U Clearance 90mm...

Page 156: ...sic Edition Quick Mode Installation Page 156 15 601042 Issue 24i 20 December 2011 IP Office 8 0 IP500 Wall Mounting Kit IP500 Wall Mounting Kit 700430150 IP500 Blanking Plate Kit IP500 Blanking Plate Kit 700429194 ...

Page 157: ...ort contains two independent switches controlled by the IP Office INPUT AC power input port LAN RJ45 socket The port is a full duplex 10 100Mbps auto sensing MDI crossover port Optional SD Used for the Optional SD card The LED is used in the same way as for the System SD see below RESET This switch is used to restart the IP Office optionally erasing the configuration and or the core software in th...

Page 158: ...ase Card The card is available in two variants supporting either 2 or 8 analog phone ports The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection Maximum 4 per control unit The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with a...

Page 159: ...r failure phone port 8 is connected to analog trunk port 12 IP500 ETR6 Base Card This card is only supported in an IP500 V2 control unit running in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition Quick Mode It provides 6 ETR ports for connection of ETR phones 2 Analog extension ports are also provided for emergency use only with an analog trunk card The card can be fitted with an I...

Page 160: ... used for analog phone extensions LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Optional Trunk Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections Port LEDs LED use depends daug...

Page 161: ...status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Extension 7 to 8 Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for external bell device Off Hook current 25mA Ring Voltage 40V Intended for connection to two wire analog phones the ports do not include a ringing capacitor For connection to 4 wire analog phones con...

Page 162: ...card type Port Type Ports Features Digit Station 1 to 6 Provides DS ports for digital stations except 4100 4400 7400 M and T Series LEDs Green On Phone detected LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Extension 7 to 8 Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for exte...

Page 163: ...seconds Card okay Red Fast Flash System shutdown Optional Trunk Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections Port LEDs LED use depends daughter card type fitted LED 9 is also used for daughter card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds...

Page 164: ...No status LED are used for ETR ports LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown EF 7 to 8 If fitted with an IP500 Trunk Daughter card during power failure both these ports are connected to analog trunk port 12 Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for external bell device O...

Page 165: ...IP Office Basic Edition Quick Mode Installation Page 165 15 601042 Issue 24i 20 December 2011 IP Office 8 0 System Components IP500 Base Cards ...

Page 166: ... supply booster is used LEDs Green On Phone detected LED1 is also used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Optional Trunk Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type The trunk daughter card then uses ports 9 to 12 on the base card for its trunk connections LEDs LED us...

Page 167: ...ure phone port 8 is connected to analog trunk port 12 Maximum 4 per control unit IP500 PRI U Trunk Daughter Card This card allows the base card to support up to 2 PRI trunk connections The card is available in single and dual port variants The card can be configured for E1 PRI T1 robbed bit T1 PRI or E1R2 PRI trunks Maximum 1 single port card per control unit The IP Office system supports 8 unlice...

Page 168: ... Selectable to Off 8 16 32 64 and 128 milliseconds Power Failure Port Regardless of the IP500 card hosting it during power failure pins 4 and 5 of port 12 are connected to pins 7 and 8 In addition when fitted to an IP500 Analog Phone 8 base card during power failure extension port 8 is connected to the analog trunk port 12 License No license required Maximum per Control Unit 4 IP Office Software L...

Page 169: ...Office Basic Edition Quick Mode mode systems are limited to a maximum of 12 BRI channels IP Office Software Level 4 0 This card is approved for use in the following countries Brazil New Zealand China Russia India South Africa Argentina United Arab Emirates UAE Australia European Union EU Daughter Card Ports 9 12 The LEDs for ports 9 to 12 of the IP500 base card are used as follows Off No trunk pre...

Page 170: ...Additional B channels up to the capacity of ports installed and PRI mode selected require IP500 Universal PRI Additional Channels licenses added to the configuration These additional channels consume the licenses based on which additional channels are configured as in service from port 9 of slot 1 upwards D channels are not affected by licensing Maximum per Control Unit 1 single port card per cont...

Page 171: ...rack mounting kit They can be wall mounted using the new wall mounting kit V2 Systems running in IP Office Basic Edition Quick Mode mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded IP500 Digital Station Module Provides depending on variant an additional 16 or 30 DS ports for supported Avaya DS digital phones IP500 Digital Station A Module Provi...

Page 172: ...ture Details Supported on IP500 and IP500 V2 Locales This module is currently only supported in North American locales Software Level IP Office core software level 1 0 minimum Bin file naatm16 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a 2 pin 40W external power supply unit The PSU has an integral power cord for connection to ...

Page 173: ...control unit using the Expansion Interconnect cable supplied with the module PF RJ45 socket Power failure analog extension ports See Analog section above Ground point Used for connection of a functional earth if required On older modules where this screw is not present the top center cover screw should be used instead IMPORTANT In all IP Office installations any module being used for analog trunk ...

Page 174: ...luded Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing m...

Page 175: ...Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connecti...

Page 176: ... Release 7 0 minimum TCM only Bin file nadcpaV1 bin Included Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the modu...

Page 177: ...ice control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections All expansion modules a...

Page 178: ...ing 13 Green Black 14 Tip 39 Black Brown Ring 14 Brown Black 15 Tip 40 Black Slate Ring 15 Slate Black 16 Tip 41 Yellow Blue Ring 16 Blue Yellow Not Used 42 Yellow Orange 17 Orange Yellow 43 Violet Slate 08 Slate Violet Port Pin Wire 1 Tip 26 White Blue Ring 1 Blue White 2 Tip 27 White Orange Ring 2 Orange White 3 Tip 28 White Green Ring 3 Green White 4 Tip 29 White Brown Ring 4 Brown White 5 Tip ...

Page 179: ...d Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific IEC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module ...

Page 180: ... additional IP Office Barrier Boxes in addition to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Pr...

Page 181: ...m shut down Feature Key Dongle SAP Code IPO IP500 V2 SYS SD CARD A LAW 700500924 IPO IP500 V2 SYS SD CARD MU LAW 700500925 IPO IP500 V2 SYS SD CARD PARTNER 700500926 IPO IP500 V2 SYS SD CARD NORSTAR 700500927 IP Office U Law SD Card A system fitted with this type of card will default to U Law telephony For pre IP Office Release 7 0 software the system will default to IP Office standard mode For IP...

Page 182: ...lish US Finnish French French Canadian German Italian Korean Norwegian Portuguese Portuguese Brazilian Russian Swedish Spanish Spanish Latin Spanish Argentinean PCM Encoding A Law or Mu Law PCM Pulse Code Modulation is a method for encoding voice as data In telephony two methods PCM encoding are widely used A law and Mu law also called U law Typically Mu law is used in North America and a few othe...

Page 183: ...wall surface must be vertical flat and vibration free Attachment to temporary walls is not supported Only the screws provided with the mounting kit should used to attach the brackets to the control unit The following wall mounting kits exist IP500 Wall Mounting Kit V2 SAP Code 700500923 This kit can be used for wall mounting an IP500 or IP500 v2 control unit and IP500 external expansion modules Th...

Page 184: ...Mounting Kit SAP 700210800 This kit contains all the components required for the rack mounting of a single control unit or expansion module This includes screws for fixing of the brackets to the module and bolts for securing the module in the rack 9 6 4 Barrier Box Rack Mounting Kit Barrier Box Rack Mounting Kit SAP 700293905 Barrier boxes must be used for out of building analog phone extensions T...

Page 185: ... 1416 9500 Series 9504 9508 Digital Station TCM Port These digital stations connect to the IP500 V2 IP Office system via TCM ports The following are supported in IP Office Basic Edition Quick Mode mode 4100 Series 4135 4136 4145 4145EX 4146 4146EX Connection to IP Office TCM ports via a Digital Mobility Solution system 7400 Series 7420 7430 7434 7439 7440 7444 7449 Connection to IP Office TCM port...

Page 186: ...IP Office Basic Edition Quick Mode Installation Page 186 15 601042 Issue 24i 20 December 2011 IP Office 8 0 ...

Page 187: ...r 1603 Feature 1403 Connects via DS port IP Office Release 6 0 Programmable Buttons 3 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 2 x 16 backlit Supported Add Ons None Upgradeable Firmware Fixed Telephony Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Variant SAP Code 1403 Telephone Black 700...

Page 188: ...ature 1408 Connects via DS port IP Office Release 6 0 Programmable Buttons 8 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 3 x 24 backlit Supported Add Ons None Upgradeable Firmware Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Variant SAP Code 1408 Telephone Black 700469851 ...

Page 189: ... Connects via DS port IP Office Release 6 0 Programmable Buttons 16 Headset Socket Handsfree Speaker Microphone Message Waiting Lamp Display 4 x 24 Backlit Supported Add Ons DBM32 x 3 Upgradeable Firmware Fixed Function Keys SPEAKER HEADSET MUTE VOLUME UP CONTACTS MESSAGE HOLD TRANSFER VOLUME DOWN CALL LOG DROP REDIAL CONFERENCE MENU Variant SAP Code 1416 Telephone Black 700469869 DBM32 Button Mod...

Page 190: ...2 control unit running in Partner Edition mode The base station uses an ETR port for connection to the IP Office This phone is no longer available from Avaya and has been superseded by the 3920 9 7 5 3920 This single station DECT phone is supported on an IP500 V2 control unit running in Partner Edition mode The base station uses an ETR port for connection to the IP Office 190 ...

Page 191: ...em Components Phones 9 7 6 9504 9500 Series phones are supported by IP Office Release 7 0 and higher The phones provide 4 physical buttons with red and green LEDs These can be used for up to 12 programmable features Variant SAP Code 9504 Telephone Charcoal Grey 700500206 BM12 Button Module Charcoal Grey 700480643 ...

Page 192: ...se 7 0 and higher The phones provide 8 physical buttons with red and green LEDs These can be used for up to 24 programmable features The phones support the addition of up to 3 BM12 button modules supporting an additional 24 programmable features using 12 buttons per module Variant SAP Code 9508 Telephone Charcoal Grey 700500207 BM12 Button Module Charcoal Grey 700480643 ...

Page 193: ...e code can be used to dial a stored number If Feature 0 is followed by a 3 dight number in the range 000 to 255 the system directory entry with the matching index is dialed If Feature 0 is followed by and a 2 digit number in the range 71 to 94 the personal directory entry with the matching index is dialed Hold Switch Calls Feature 2 This feature code will hold the current call If there was already...

Page 194: ...6 card in IP500v2 systems They are only supported in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition Quick Mode modes running in a North American locale They are not supported on systems which have their companding mode set to A Law Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be connected via the E...

Page 195: ...rted on an ETR6 card in IP500v2 systems They are only supported in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition Quick Mode modes running in a North American locale They are not supported on systems which have their companding mode set to A Law Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be conne...

Page 196: ...ffice Basic Edition PARTNER Mode or IP Office Basic Edition Quick Mode modes running in a North American locale They are not supported on systems which have their companding mode set to A Law Both Refresh and Euro Style variants of the phones are supported An additional analog device using the same extension number can be connected via the ETR phone s AUX socket A maximum of 4 ETR 34D phones are s...

Page 197: ... Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module 9 7 13 M7100N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion modul...

Page 198: ... and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module 9 7 15 M7208N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module ...

Page 199: ... Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module 9 7 17 M7310N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion modul...

Page 200: ... digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module Additional buttons can be supported on a M7324 phone through the addition of KLM button module 9 7 19 M7324N Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS1...

Page 201: ...ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module The T7000 telephone is an entry level digital set for basic low use office environments The T7000 is used primarily in the EMEA not available in North America 9 7 21 T7100 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500v2 They can be connected to digital station ports p...

Page 202: ...ue 24i 20 December 2011 IP Office 8 0 9 7 22 T7208 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module ...

Page 203: ...cember 2011 IP Office 8 0 System Components Phones 9 7 23 T7316 Avaya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module ...

Page 204: ...aya M and T Series phones are supported by IP Office Release 7 0 and higher on an IP500v2 They can be connected to digital station ports provided by an IP500 TCM8 base card or on a DS16A DS30A external expansion module Additional buttons can be supported on a T7316E phone through the addition of T7316E KEM button modules 209 ...

Page 205: ...n module These cordless phones use a base station that can support multiple sets The T7406E base station supports up to 4 T7406E handsets The T7406 base station supports up to 3 T7406 handsets Each supported handset requires a connection from the base station to a TCM port on the IP Office system Each phone is dedicated to its base station and cannot roam even if multiple base stations are install...

Page 206: ...4 features When used with a 9508 power must be supplied to the phone using an inline power module such as the 1151C or equivalent DBM32 32 Max 3 per phone 32 per system Add on for the 1416 phones that provides two columns of 16 buttons Up to 3 BM32 modules are supported with any 4616 For IP Office 5 0 up to a maximum of 32 BM32 modules total are supported the IP Office system KLM 48 Max 2 per phon...

Page 207: ...EMENT 700415672 1600 SERIES BM32 FLIP STAND REPLACEMENT 700432800 Paper Labels 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS 8 5 x 11 700415656 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS A4 700434236 Note for Australian installations only Installations of the 1416 terminal with an 1151 PSU and DBM32 must be restricted to the same building as the host Gateway That is the 1416 if installed ...

Page 208: ...can be used with the M7324 phones to provide additional programmable buttons For IP Office Basic Edition Quick Mode only 1 module can be attached to each phone Each module requires its own power supply unit 01 13 25 37 02 14 26 38 03 15 27 39 04 16 28 40 05 17 29 41 06 18 30 42 07 19 31 43 08 20 32 44 09 21 33 45 10 22 34 46 11 23 35 47 12 24 36 48 200 ...

Page 209: ... Phone Add Ons 9 8 3 T7316e KEM This type of button module can be used with the T7316E phones to provide 24 additional programmable buttons In IP Office Basic Edition Quick Mode up to 4 modules can be added allowing a total of 72 programmable buttons 01 13 02 14 03 15 04 16 05 17 06 18 07 19 08 20 09 21 10 22 11 23 12 24 204 ...

Page 210: ...Digital Mobility Repeater 49 Canada US N7B80CUE6 Digital Mobility External Antenna 51 International N7B65KWE5 DMC 080 Digital Mobility Controller North America N7B65KJE5 DMC 320 Digital Mobility Controller North America N7B65KKE5 Digital Mobility 1 8 GHz solution Europe Hong Kong Australia New Zealand 4135 Handset Europe Hong Kong N7B80BME6 4145 Handset Europe Hong Kong N7B80BRE6 4145EX Handset KI...

Page 211: ...ease For example IP Office 6 0 core software is release with IP Office Manager 8 0 IP Office Manager is backwards compatible and can be used to manage IP Office systems running software from IP Office 2 1 upwards Details DVD IP Office Release 8 0 User Admin DVD Set 2 700502042 Disk 1 Languages English Brazilian Chinese Simplified Dutch French German Italian Russian Spanish Mexican License No licen...

Page 212: ...suite one for IP Office 4 0 systems and one for pre 4 0 IP Office systems Care should be taken to ensure that the correct version is used when monitoring an IP Office system Details DVD IP Office Release 8 0 User Admin DVD Set 2 700502042 Disk 1 Languages English only License No license required PC Requirements Minimum PC Requirements RAM 128MB Hard Disk Free Space 10GB Processor Pentium PIII 800M...

Page 213: ...equirements for IP Office Video SoftPhone Feature Windows PC Processor Minimum Pentium 4 2 4 GHz or equivalent Video Card with DirectX 9 0c support For HD video the minimum requirements are Intel Core 2 Duo 2 3 GHz or equivalent hardware video acceleration camera and 2GB RAM Optimal Intel Core 2 Duo or equivalent Video Card with DirectX 9 0c support Memory Minimum 1GB RAM Optimal 2GB RAM Hard Disk...

Page 214: ...nd password that has been configured for System Status access in the IP Office s security settings For IP500 V2 systems SSA is pre installed on the system s Avaya SD memory card and can be run by browsing to the IP Office system s IP address Details DVD IP Office Release 8 0 User Admin DVD Set 2 700502042 Disk 1 License No license required PC Requirements Minimum PC Requirements RAM 256MB Hard Dis...

Page 215: ...nse PC Requirements 1st Party TAPI Minimum PC Requirements RAM 64MB Hard Disk Free Space 50MB Processor Pentium PIII 800MHz Celeron Celeron 3 800Mhz AMD Athlon B 65 0MHz Operating System Support Server OS 2003 Server 2008 Server Client OS XP Professional Vista Windows 7 Vista support is only on Business Enterprise and Ultimate versions Windows 7 support is only on Professional Enterprise and Ultim...

Page 216: ...o SMTP server For IP Office 4 2 also used for Voicemail Email on Embedded Voicemail 37 Time UDP Time requests from the IP Office to a Time Server RFC868 53 DNS UDP Domain Name Service responses 67 BOOTP DHCP UDP DHCP server operation 68 BOOTP DHCP UDP DHCP client operation 69 TFTP UDP File requests to the IP Office 69 TFTP UDP File requests by the IP Office 80 HTTP TCP HTTP File requests 161 SNMP ...

Page 217: ...nds 50796 IPO PCPartner UDP From an IP Office application for example Phone Manager or SoftConsole Used to initiate a session between the IP Office and the application 50797 IPO TAPI UDP From an IP Office TAPI user PC 50798 UDP UDP BT Fusion variant No longer used 50799 IPO BLF UDP Broadcast to the IP Office LAN and the first 10 IP addresses registered from other subnets 50800 IPO License Dongle U...

Page 218: ...ol 123 Network Time Protocol 137 NETBIOS Name Service 138 NETBIOS Datagram Service 139 NETBIOS Session Service 156 SQL Service 161 SNMP 162 SNMPTRAP 179 Border Gateway Protocol 1719 H 323Ras 1720 H 323 H 245 50791 IPO Voicemail 50792 IPO Network DTE 50793 IPO Solo Voicemail i e Wave driver for TAPI 50794 IPO Monitor 50795 IPO Voice Networking 50796 IPO PCPartner 50797 IPO TAPI 50798 IPO Who Is res...

Page 219: ...ports found on the ETR6 base card ETR Only supported on IP500 V2 control unit running in IP Office Basic Edition PARTNER Mode or IP Office Basic Edition Quick Modes EXPANSION Used for interconnection of external expansions modules and control units EXT O P Used to control external relay systems The port provides two switchable on off and pulse controls Used for connection of functional or protecti...

Page 220: ... port without requiring any rewiring of the cables between the patch panel and the user location Traditional IDC Punchdown Wiring Installations Where necessary the far end RJ45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician Trunk Connections The major...

Page 221: ...13 2 See table below BRI PRI Trunk Cable Connects BRI PRI trunk ports to the line provider s network termination point RJ45 to RJ45 Red 700213440 3m 9 10 Expansion Interconnect Cable Connects the control unit to expansion modules RJ45 to RJ45 Blue 700213457 1m 3 3 1m 3 3 LAN Cable Connects from IP Office LAN ports to IP devices RJ45 to RJ45 Grey 700213481 3m 9 10 100m 328 The table below details t...

Page 222: ...in areas of high lightning risk any module using analog trunk connections must be connected to a protective ground and to surge protection equipment 9 11 3 AUDIO Port This port is found on the rear of all IP Office control units It is used for the input of an external music on hold sound source Note that if the IP Office has loaded an internal music on hold sound file any input from this socket is...

Page 223: ...roviders network termination equipment If that equipment does not use RJ45 sockets the cable may need to be stripped and rewired or an alternate cable used The appropriate signal pin outs and wire colours are detailed below IP Office Wire Network Termination BRI RJ45 BRI PRI PIN RJ45 1 Rx A White Orange 1 2 Rx B Orange White 2 3 Tx A White Green 3 4 Rx A Tx A Blue White 4 5 Rx B Tx B White Blue 5 ...

Page 224: ...hose on IP Office modules this is not recommend as the connection lock is not positive and may become disconnected DS ports on Digital Station V1 V2 expansion modules can be connected to out of building extensions If this is the case connection must be made via suitable protective devices at each end and via each building primary protection In addition the Digital Station module must be connected ...

Page 225: ... port can also be used for connection of the IP Office serial port licence key dongle An asynchronous terminal program such as HyperTerminal is also required Configure this for operation via a PC serial port as follows Bits per second 38 400 Parity None Flow Control None Data bits 8 Stop Bits 1 Settings Emulation TTY DTE Cables These cables are used for system maintenance and diagnostics under Ava...

Page 226: ...stallation Page 226 15 601042 Issue 24i 20 December 2011 IP Office 8 0 9 11 9 ETR Port ETR Enhanced Tip and Ring ports are provided by the ETR6 base card They can be used for the connection of DTMF analog phone devices and Avaya ETR phones ...

Page 227: ...s are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and then open two switches within the port Either switch can be operated separately These switches are intended for activation o...

Page 228: ...used as follows Green On connected Flashing Activity Yellow On 100Mbps Off 10Mbps LAN Cables These are CAT5 UTP cables for connection of various IP devices within the IP Office system IP Office LAN Pin MDIX Normal MDI Crossover Wire Standard Interconnect Crossover 1 Rx A Tx A White Orange 1 3 2 Rx B Tx B Orange White 2 6 3 Tx A Rx A White Green 3 1 4 Not used Not used Blue White 4 4 5 Not used Not...

Page 229: ...op start trunks during power failure to the IP Office system Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements PF Pin Description 1 Not used 2 Pin 2 is internally connected to pin 5 via a ringer capacitor 3 Not used 4 Ring 5 Tip 6 Pin 6 is internally connected to pin 5 via a ringer ca...

Page 230: ...Current 25mA Ring Voltage IP500 Control Unit and IP400 Phone Modules 40V rms IP500 V2 Control Unit IP500 Phone Modules and IP400 Phone V2 Modules 49V rms Minimum Wire Size AWG 26 Maximum Cable Length AWG26 0 5km 1640 feet AWG24 AWG22 1km 3280 feet Except on some older equipment these ports do not include a ringing capacitor Therefore for connection to 4 wire analog phones where this is a requireme...

Page 231: ...IP Office Basic Edition Quick Mode Installation Page 231 15 601042 Issue 24i 20 December 2011 IP Office 8 0 System Components Physical Ports 8 Not used SAP Code T700047871 ...

Page 232: ...ination equipment If that equipment does not use RJ45 sockets the cable may need to be stripped and rewired or an alternate cable used The appropriate signal pin outs and wire colours are detailed below IP Office Wire Network Termination RJ45 PRI PIN RJ45 1 Rx A White Orange 1 2 Rx B Orange White 2 3 White Green 3 4 Tx A Blue White 4 5 Tx B White Blue 5 6 Green White 6 7 White Brown 7 8 Brown Whit...

Page 233: ...7 Tip 32 Red Orange Ring 7 Orange Red 8 Tip 33 Red Green Ring 8 Green Red 9 Tip 34 Red Brown Ring 9 Brown Red 10 Tip 35 Red Slate Ring 10 Slate Red 11 Tip 36 Black Blue Ring 11 Blue Black 12 Tip 37 Black Orange Ring 12 Orange Black 13 Tip 38 Black Green Ring 13 Green Black 14 Tip 39 Black Brown Ring 14 Brown Black 15 Tip 40 Black Slate Ring 15 Slate Black 16 Tip 41 Yellow Blue Ring 16 Blue Yellow ...

Page 234: ...is sent back to the IP Office system Unknown This status is shown for licenses that have just been added to the configuration shown in IP Office Manager Once the configuration has been sent back to the IP Office and then reloaded the status will change to one of those below Valid The features licensed can be configured and used Invalid The license was not recognized It did not match the serial num...

Page 235: ...fter 90 days the IP500v2 will require an upgrade license if upgraded to a software release higher than any that it has run in the initial 90 day period Warning Systems upgraded without the appropriate license will display No license available and will not allow any telephony functions Software Upgrade Existing IP Office systems being upgraded to IP Office Release 6 0 or higher require an upgrade l...

Page 236: ...additional channels consume the licenses based on which additional channels are configured as in service from port 9 of slot 1 upwards D channels are not affected by licensing IP500 T1 CHANNELS ADD 2CH 215180 IP500 T1 CHANNELS ADD 8CH 215181 IP500 T1 CHANNELS ADD 32CH 215182 IP500 E1 CHANNELS ADD 2CH 215183 IP500 E1 CHANNELS ADD 8CH 215184 IP500 E1 CHANNELS ADD 22CH 215185 IP500 E1R2 CHANNELS ADD ...

Page 237: ...IP Office Basic Edition Quick Mode Installation Page 237 15 601042 Issue 24i 20 December 2011 IP Office 8 0 System Components Licences ...

Page 238: ......

Page 239: ...IP Office Basic Edition Quick Mode Installation Page 239 15 601042 Issue 24i 20 December 2011 IP Office 8 0 Safety Statements Chapter 10 ...

Page 240: ...NING The Lithium battery must only be replaced by Avaya personnel or authorized representatives There is a danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions 10 2 Lightning Protection Hazard Symbols Lightning protectors The buildings lightning...

Page 241: ...ules To ensure the validation of the approvals only the following types of trunk interface cards must be fitted in the following IP Office control units USA Canada Product Quad BRI PRI E1 PRI T1 ATM4 Single Dual Single Dual IP500 V2 IP500 Rest of World Product Quad BRI PRI E1 E1R2 PRI T1 ATM4 Single Dual Single Dual IP500 V2 IP500 Notes E1R2 trunks are only supported in CALA and Korea ...

Page 242: ...u need assistance when installing programming or using your system contact your Avaya representative URL http support avaya com 10 5 Port Safety Classification The Avaya IP Office systems have the following ports which are classified as follows Port Name Port Description Port Classification PRI port PRI ISDN connection NET TNV Operating within the limits of SELV BRI ports BRI ISDN connection NET T...

Page 243: ...nt is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at ...

Page 244: ...ARNING This equipment will be inoperable when mains power fails PRI Interface During the configuration ensure 000 emergency number is not barred by performing the following Short Code 000 Telephone No 000 Function DialEmergency WARNING This equipment will be inoperable during mains power failure 10 7 2 Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specific...

Page 245: ...IP Office Basic Edition Quick Mode Installation Page 245 15 601042 Issue 24i 20 December 2011 IP Office 8 0 Safety Statements Regulatory Instructions for Use 10 7 3 China ...

Page 246: ...DN 4 All ports for the connection of other non telecommunications apparatus have a Safety Extra Low Voltage SELV safety status 10 7 5 New Zealand The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide a...

Page 247: ... 04DU9 DN 04DU9 IKN 04DU9 ISN 6 0Y RJ48C NA IPO500 ATM4U IP400 ATM4U OL13A OL13B OL13C 02AC2 02LA2 02LB2 02LC2 02LR2 02LS2 9 0Y RJ45S 0 1B IPO500 ATM16 OL13A OL13B OL13C 02AC2 02GS2 02LA2 02LB2 02LC2 02LR2 02LF2 02GS2 02LS2 9 0Y RJ45S 0 1B If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required...

Page 248: ...tic Dialers When programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evenings Toll Restriction and Least Cost Routing Equipment The software contained in this equipment to allow user access to the network must be up...

Page 249: ...pment or from other network connection ports Gain setting adjustment by unqualified personnel may result in violation of the FCC rules Qualified personnel may adjust gain settings above these levels only where 1 Measurement is made to ensure that the power levels sent to line at each network interface connected does not exceed the maximum levels specified in FCC part 68 section 68 308 b and TIA EI...

Page 250: ......

Page 251: ...Out of Building 28 120 Control Unit Rack Mounting 29 Wall Mounting 29 Copy SD Card 144 Country Languages 35 Supported Locales 35 D Daughter Cards Analog Trunk 19 168 BRI Trunk 19 169 PRI Trunk 170 PRI U Trunk 19 Trunk 19 DC I P Port 219 DCI I P Port 224 DECT Phone 32 185 Region Availability 32 185 DS IROB 121 Phone 32 121 185 Port 219 224 Region Availablility 32 185 DTE Port 126 Cable requirement ...

Page 252: ... 31 Lightening Portection 240 Lightening Protection 28 120 Line appearance buttons 101 Lithium Batteries 240 M Manager Components 211 License Requirements 211 PC Requirements 211 Upgrade Software 116 Memory card Removal 112 134 150 Mode Key 101 PBX 101 Modules Trunk Interface 241 Monitor Components 212 License Requirements 212 PC Requirements 212 Protocols 216 O Out of Building Connections 28 120 ...

Page 253: ... 142 Copy 144 Removal 112 134 150 Restore 143 Security Settings Default 129 Serial Feature Key 31 Smart card Feature Key 31 Software Erase Core Software 130 Space Requirements 41 Statement Homologation 240 Safety 240 Supported Language 35 Locales 35 System Status Application Components 214 License Requirements 214 PC Requirements 214 T TAPI Components 215 License Requirements 215 PC Requirements 2...

Page 254: ......

Page 255: ...IP Office Basic Edition Quick Mode Installation Page 255 15 601042 Issue 24i 20 December 2011 IP Office 8 0 ...

Page 256: ... property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except...

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