Chapter 12
Contacting Customer Support and
Returning Hardware
This chapter describes how to return the Services Router or individual components
to Juniper Networks for repair or replacement. It contains the following topics:
Locating Component Serial Numbers on page 175
Contacting Customer Support on page 178
Packing a Router or Component for Shipment on page 179
Locating Component Serial Numbers
Before contacting Juniper Networks to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list the
router components and their serial numbers, enter the following command-line
interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item
Version
Part number
Serial number
Description
Chassis
015810200500
J6350
Midplane
REV 00
710-012339
System IO
REV 00
710-012315
JX350 System IO
Routing Engine
REV 00
710-012151
RE-J6350-3400
HW crypto
Crypto accelerator
FPC 0
FPC
PIC 0
4x GE Base
PIC
NOTE:
In the
show chassis hardware
command, the PIM slot number is reported as an
FPC number and the PIM number (always 0) is reported as the PIC number.
Most components also have a serial number ID label (see Figure 56) attached to
the component body.
Locating Component Serial Numbers
175
Содержание J4350
Страница 14: ...J4350 and J6350 Services Router Getting Started Guide xiv Table of Contents...
Страница 22: ...2 J series Overview...
Страница 68: ...J4350 and J6350 Services Router Getting Started Guide 48 Field Replaceable PIMs...
Страница 75: ...Services Router User Interface Overview Figure 25 J Web Layout Using the J Web Interface 55...
Страница 88: ...J4350 and J6350 Services Router Getting Started Guide 68 Using the Command Line Interface...
Страница 90: ...70 Installing a Services Router...
Страница 100: ...J4350 and J6350 Services Router Getting Started Guide 80 Site Preparation Checklist...
Страница 112: ...J4350 and J6350 Services Router Getting Started Guide 92 Powering a Services Router On and Off...
Страница 144: ...J4350 and J6350 Services Router Getting Started Guide 124 Verifying Secure Web Access...
Страница 160: ...J4350 and J6350 Services Router Getting Started Guide 140 Verifying J series License Management...
Страница 162: ...142 Maintaining Services Router Hardware...
Страница 194: ...J4350 and J6350 Services Router Getting Started Guide 174 Troubleshooting Hardware Components...
Страница 202: ...J4350 and J6350 Services Router Getting Started Guide 182 Packing a Router or Component for Shipment...
Страница 204: ...184 J series Requirements and Specifications...
Страница 220: ...J4350 and J6350 Services Router Getting Started Guide 200 ISDN RJ 45 Connector Pinout...
Страница 267: ...Part 5 Index Index 247...
Страница 268: ...248 Index...