Frequently Asked Questions
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Frequently Asked Questions
If you’re having difficulty figuring out how to do something or why the console is behaving the way it is,
look through the following section to find a problem that matches your own.
Hardware
I have to reload a show from disk every time I turn on the power.
It’s likely that the battery is flat. Return console to your authorised service agent for a replacement battery
to be installed.
The screens are black and I can’t see anything.
Try pressing Setup and turning the middle or right parameter wheels to adjust the contrast.
During disk access the DMX signal drops causing a flicker in the fixtures. Can that be fixed?
This will eventually be corrected with software modifications.
Setup
The console is sending out erratic DMX.
Make sure the fixtures and the HOG are receiving power from the same source. If this is not possible, use a
DMX opto isolator between the console and the fixtures.
Try terminating the end of the DMX line with a DMX terminating plug.
I’ve patched my fixtures, but they aren’t responding as they should (or they’re not responding at all).
There are a few things worth checking:
•
Make sure the Grand Master is up.
•
Make sure
Blind
is not on.
•
Make sure the switches and addresses on the fixtures are set correctly. Consult fixture manual for
further information on this.
•
Make sure the console is properly grounded and that it’s on the same power source as the fixtures.
•
Test the cabling. Use a DMX tester and work your way down the data line from the console to the
fixtures.
•
Make sure the fixtures have the correct EPROMs on board. Manufacturers sometimes include new
software in fixtures that changes the channel definitions.
•
Make sure the fixture patching corresponds with the fixture address settings.
How do I access a fixture that’s not shown in the schedule?
See Chapter: Fixture Library to learn how to set it up yourself or contact your dealer for further assistance.
The blank show disk I downloaded from the Internet can’t be read by the console.
Make sure you’ve labeled the disk “library1.” This needs to be done in File Manager in Windows or on a
Mac.
I’ve lost my PIN. How do I get back into my show.
Clean start the console and reload the show.
I can move my VL5s, but I can’t get any Intensity.
Make sure that you’ve also patched the Intensity, and that the Grand Master is up.
How can I have my colour changer display my colour in steps instead of %. OR: How do I get DMX
values to appear on the parameter wheels?
Change its settings in the fixture library. Refer to Chapter: Fixture Library.
If I type desk channel 1 @ Full while the patch window is open the offending item gets patched to 100.
This isn't a bug. Full is interpreted as 100, whether the patch window is open or not.
When you go into the Control Panel and change the keyboard to “US”, the “English” option
disappears.
It’s still there; you just need to use the cursor keys to scroll the list back up.
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