GE Vivid 7, Руководство по обслуживанию

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GE H
EALTHCARE
D
IRECTION
FC091194, R
EVISION
11 V
IVID
7 S
ERVICE
M
ANUAL
Chapter 1 - Introduction 1 - 71
Section 1-10
Customer Assistance
1-10-1 Contact Information
If this equipment does not work as indicated in this service manual or in the user manual, or if you
require additional assistance, please contact the local distributor or appropriate support resource, as
listed below.
Before you call, identify the following information, and acquire image (Alt+D) to send to the Customer
Care team:
1.) System ID serial number.
2.) Software version.
3.) Date and time of occurrence.
4.) Sequence of events leading to issue.
5.) Is the issue reproduceable?
6.) Imaging mode, probe, preset/application.
7.) Media brand, speed, capacity, type.
8.) Save secondary image capture, cine loop, 4D multi-volume loop.
NOTE: Restart the application before resuming clinical scanning.
Table 1-24 Phone numbers for Customer Assistance
LOCATION PHONE NUMBER
USA
GE Healthcare
Ultrasound Service Engineering
9900 Innovation Drive
Wauwatosa, WI 53226
Service: On-site
Service Parts
Application Support
1-800-437-1171
1-800-558-2040
1-800-682-5327 or 1-262-524-5698
Canada 1-800-668-0732
Latin America
Service
Application Support
1-800-321-7937
1-262-524-5698
Europe
GE Ultraschall Deutscland Gmbh & Co. KG
Beethovenstraße 239
Postfach 11 05 60, D-42655 Solingen
Germany
Phone: +33 (0) 130-831-300 (General Imaging and Cardiac)
+43 (0) 7682-3800-26 (Voluson-Logiqbook)
Fax: +49 (0) 2122-8024-31
Asia (Singapore)
GE Ultrasound Asia
Service Department - Ultrasound
298 Tiong Bahru Road #15-01/06
Central Placa
Singapore 168730
Tel: +65 6291-8528
Fax: +65 6291-7006
Japan Support Center
Phone: 81-426-48-2940
Fax: 81-426-48-2905