Troubleshooting
multi N/C 2100S (duo, pharma)
96
Error code: Error message
20: No connection to optics (NDIR)
21: CRC error optics
22: Status error optics
26: Optics error; incorrect command return
Cause
Remedy
¡
Communication error.
¡
Initialize the analyzer.
¡
NDIR detector faulty.
¡
Inform the service.
Error code: Error message
24: Optics error, analog values out of range
Cause
Remedy
¡
The analog values of the detector are
outside of the working range.
¡
Check the quality of the carrier gas.
¡
Initialize the analyzer and check the
analog values via the component test.
Error code: Error message
27: Optics error, analog values out of range
Cause
Remedy
¡
The analog values of the detector are
outside of the working range.
¡
Check the quality of the carrier gas.
¡
For solids methods and connection of
the HT 1300 module: Set the carrier gas
flow higher than the intake flow.
¡
Initialize the analyzer and check the
analog values via the component test.
Error code: Error message
30: No connection to N sensor
Cause
Remedy
¡
The CLD detector is not switched on.
¡
The connection cable is not connected or
is faulty.
¡
Incorrect connection.
¡
Switch on the detector.
¡
Check the connection cables.
¡
Check the connection.
Error code: Error message
80: No connection to temperature controller
Cause
Remedy
¡
No connection to the solids module.
¡
The solids module is not switched on.
¡
Incorrect connection.
¡
Check the connection cables.
¡
Switch on the optional solids module.
¡
Check the connection.
Error code: Error message
81: Thermocouple HT furnace interruption
(HT) / UV cover open (UV)
Cause
Remedy
¡
Faulty thermocouple.
¡
Inform the service.
¡
Furnace not connected.
¡
Connect the furnace.
¡
The furnace temperature is too high
¡
Inform the service.
Error code: Error message
84: Communication error HT furnace tem-
perature controller
Cause
Remedy
¡
Communication error.
¡
Inform the service.
Error code: Error message
86: No external furnace found
Cause
Remedy
¡
No connection to the solids module.
¡
Check the connection cables.
Error code: Error message
113: Lifting drive error / Sampler: z drive er-
ror (steps lost)
Cause
Remedy
¡
The drive is incorrectly positioned, e.g.
jammed.
¡
The drive is faulty.
¡
Initialize the analyzer.
¡
If the error cannot be corrected, contact
the service.