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Installation and Service Guide: Color Controller E-85A
Troubleshooting
Printing (continued)
A print job stalls or stops after
one or a few pages.
PostScript or application error
1 Cancel the E-85A print job.
2 If this fails to clear the problem, reboot the E-85A.
3 If the problem persists, right-click
Fiery Bar
, and in the
shortcut menu click
Clear Server
.
Missing, incorrect, or faulty DIMMs
or faulty DIMM connections
1 Power off the E-85A; check for missing DIMMs and
reseat the DIMMs to remove any oxidation on the
connectors (see
).
Make sure that an even number of DIMMs is installed.
Odd-numbered configurations are not supported.
2 Verify the memory amount on the Server
Configuration page.
3 If the problem persists, test the DIMMs by removing
all DIMMs except for the ones installed in A0 and E0
and reboot the system.
If the system boots to Idle, install a different DIMM in
the available slot indicated in
on page 70 and reboot the system.
Continue to install a different DIMM in the slot and
reboot the system until the system fails to reach Idle.
The last DIMM that you installed may be faulty and
should be replaced.
Note:
If the system fails to reach Idle with each DIMM
installed in the next available slot, the DIMM socket may
be faulty and you may need to replace the motherboard.
4 If the problem persists after replacing the DIMMs, you
may need to replace the motherboard (see
Job fails during processing
Interference from old and/or corrupt
file(s).
Run Cleanup on the E-85A.
1 Make sure that the E-85A is not in use.
2 Go to
EFI\server\spool
\.
3 Double-click the
cleanup.bat
file.
4 Power off the E-85A.
5 Power on the E-85A.
Symptom
Possible cause
Suggested action
