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Installation and Service Guide: Color Controller E-85A
Troubleshooting
Startup (continued)
Fiery Ticker hangs at the
message:
Starting... Please
Wait
One of the following:
•
Corrupt system software
•
Faulty hard disk drive
1 Recheck all cables and connections.
2 Run Cleanup on the E-85A.
•
Make sure that the E-85A is not in use.
•
Go to
EFI\server\spool
\.
•
Double-click the
cleanup.bat
file.
•
Power off the E-85A.
•
Power on the E-85A.
3 If the problem persists, restore the backup, or reinstall
system software.
4 If the problem persists, check for a faulty hard disk
drive.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the
Pause/Break
key. If a hard disk
drive description appears next to the Port-01, Port-02,
and Port-03 entries, all three hard disk drives are good.
If “No device detected” appears next to:
•
Port-01, the 500GB hard disk drive in the top slot of
the chassis may be faulty.
•
Port-02, the 2TB hard disk drive in the middle slot
may be faulty.
•
Port-03, the 2TB hard disk drive in the bottom slot
may be faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
The system takes a long time
to start up.
Possibly one of the following:
•
The system may be taking longer
to boot up to finalize installation of
a patch or update.
•
The hard disk drive may have
fallen to the bottom of the boot
order in the BIOS. This can
happen if the system is powered on
when the hard disk drive is
missing, faulty, or not connected.
•
System software may be
corrupted.
1 If the slow startup happens following installation of a
software patch or update, shut down, and then restart
to see if the problem persists.
2 If the problem persists, make sure that the hard disk
drive is present and properly connected. When you
reboot the E-85A, the hard disk drive will be moved to
the top of the boot order in the BIOS.
3 If the problem persists, restore the backup, or reinstall
the system software.
Symptom
Possible cause
Suggested action
