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131

Installation and Service Guide: Color Controller E-85A

Troubleshooting

Printing (continued)

Color quality is not consistent.

(Continued from previous
page.)

Loose or faulty cable connections, or
problem with the printer interface
board

1 Recheck the printer interface cables and connections at

the back of E-85A and the printer (see

page 17

2 Reboot the E-85A.

3 Restore the backup, or reinstall system software.

4 Replace the printer interface cables one by one.

5 Replace the printer interface board assembly.

6 Replace the motherboard.

Print quality is poor.

Missing or outdated printer
description file

Make sure that the appropriate printer description file
is installed.
For information about printer files, see

Printing

, which

is part of the documentation set.

Application cannot find the
appropriate printer description file

Problem with the printer

(Possible causes continue on the
following page.)

Test the printer and service, if necessary (see the
service documentation that accompanies the printer).

Symptom

Possible cause

Suggested action

Содержание E-85A

Страница 1: ...ller E 85A Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change For the most current parts list contact your authorized service sup...

Страница 2: ...s subject to change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product The documentation may be p...

Страница 3: ...e E 85A 17 Optional Connecting the monitor keyboard mouse and power 21 Connecting to the printer 21 Connecting to the network 23 Starting the E 85A for the first time 24 Configuring a static IP addres...

Страница 4: ...ng down the E 85A 51 Opening the E 85A 51 Fiery QuickTouch display module 54 Removing and replacing boards 57 Printer interface board 58 Graphics board 59 Motherboard 59 Motherboard replacement overvi...

Страница 5: ...System Installer 95 Backup with Fiery System Installer 95 Restore with Fiery System Installer 96 Using bootable backup media to restore 97 Platform Utilities 98 Installing System Software 99 When you...

Страница 6: ...Contents Specifications 136 Hardware features 136 Physical specifications 136 Networking and connectivity 136 Safety and emissions compliance 137 Safety approvals 137 EMI EMC approvals 137 Servicing...

Страница 7: ...features 31 Figure 12 Fiery QuickTouch main menu 32 Figure 13 Queue Jobs window 33 Figure 14 Printed Jobs window 33 Figure 15 Quick launch menu 34 Figure 16 Quick options menu 35 Figure 17 Fiery scre...

Страница 8: ...Figure 35 Releasing a DIMM 71 Figure 36 CPU socket and cooling assembly 72 Figure 37 Removing replacing the CPU cooling assembly 73 Figure 38 Replacing a CPU 74 Figure 39 Removing replacing the back...

Страница 9: ...e motherboard and runs the PostScript interpreter DIMMs hold image data during printing The interpreter rasterizes the page description file and compresses the image pattern into memory using compress...

Страница 10: ...ting network The E 85A is probably connected to an existing Local Area Network LAN based on Ethernet hardware The network is the link between the customer s computer existing laser printers and other...

Страница 11: ...r Instandhaltung Abstand zu den sich bewegenden Ventilatorbl ttern Advertencia Este producto contiene piezas m viles peligrosas Cuando realice el mantenimiento de este producto mant ngase alejado de a...

Страница 12: ...wing guidelines Only use the power cable that shipped with the E 85A or an appropriate replacement power cable For replacement parts see your authorized service support center Before you open the E 85...

Страница 13: ...superior El panel superior no soporta el peso del sistema ADVERT NCIA Nunca erga o servidor de impress o pelo painel superior O painel superior n o suporta o peso do sistema WAARSCHUWING Til de afdruk...

Страница 14: ...hen click Save When an Alert dialog box appears click Continue It takes up to 15 minutes to change languages You can also change the default language using the Fiery Quick Touch menu Select Quick Laun...

Страница 15: ...age 1 Access Configure see page 30 2 In Configure click Fiery Server Regional Settings 3 In the Server Language drop down list select a language 4 Click Save 5 Click Continue then click Reboot Wait un...

Страница 16: ...ons When the site is ready installation of the E 85A takes about 1 hour Inform the customer of the following Some nodes on the network may be unavailable during service The site administrator must be...

Страница 17: ...ard packing materials 1 Remove the top cover from the main shipping container 2 Remove the box that contains the E 85A 3 Remove the accessory kit from the E 85A box and check it for damage 4 Remove th...

Страница 18: ...board and mouse see the documentation that accompanies those products Figure 2 E 85A front panel 1 Fiery QuickTouch LCD 2 Type A USB 3 0 ports x3 Note Do not use the USB ports on the Fiery QuickTouch...

Страница 19: ...USB2 0 ports 9 OFF ON switch for power synchronization ON Right OFF Left 4 Type A USB3 0 ports when installed on furniture option these ports are exclusive for USB ports on the proximity sensor unit 1...

Страница 20: ...20 Installation and Service Guide Color Controller E 85A Installing hardware Figure 4 Inside the front door 1 DVD drive inside behind door 2 Eject button inside behind door 1 2...

Страница 21: ...he keyboard and mouse to one of the USB port that is attached to the furniture stand 6 Power on the mouse by using the power switch on the bottom side of the mouse 7 Connect the recessed end of the E...

Страница 22: ...ter as shown in Figure 5 Figure 5 Printer and E 85A cable connection 8 Power on the E 85A by pressing the power button on the front of the system Wait approximately 2 minutes for the system to reach I...

Страница 23: ...y the cable type align the connectors on each end of the cable as shown in Figure 6 On a straight through cable the wire arrangements are identical on both ends on a crossover cable the wire arrangeme...

Страница 24: ...n the ON position Figure 7 E 85A power switch 2 Power on the E 85A using the power button on the front panel Press once and release the button to power on the system The power supply automatically sen...

Страница 25: ...6 On the Setup screen do the following Press WINS If enabled yellow press Use WINS to disable this feature Press Save Press DNS If enabled yellow press Get DNS address automatically to disable this fe...

Страница 26: ...begins the startup sequence To enable the power synchronization feature at the E 85A 1 Shut down the E 85A see page 40 2 Remove the port cover that is attached to the Type B USB port on the printer in...

Страница 27: ...synchronization 1 Turn off the printer using the main power switch Wait until the E 85A shuts down 2 Make sure that the power switch on the connector panel of the E 85A is OFF position A printer conn...

Страница 28: ...he system upgrade 4 Ask the site administrator to perform Setup and print some test documents over the network 5 Store the output and the current Server Configuration page s near the printer 6 After t...

Страница 29: ...corner of the screen and select Help Printing E 85A pages from the monitor keyboard and mouse This section describes how to print the Test Page Server Configuration page and other Fiery pages Test Pa...

Страница 30: ...te a need to calibrate the system or service the printer Information on the Test Page includes the date and time of the last calibration so the Test Page can be kept for future reference For more info...

Страница 31: ...ocation Fiery QuickTouch The Fiery QuickTouch on the front of the E 85A allows you to do the following View print job status and alerts Use Fiery System Restore to back up and restore the E 85A Replac...

Страница 32: ...hows more information about the E 85A and the network address 6 Number of pages and copies that are printing 2 Icon of the print job type If there are no print jobs being processed an Idle status disp...

Страница 33: ...ing the E 85A Figure 13 Queue Jobs window The Printed jobs list provides job status and details about the jobs that have been printed Figure 14 Printed Jobs window In either the Queue jobs or Printed...

Страница 34: ...nt application icon appears when you insert the motherboard replacement dongle Figure 15 Quick launch menu Tapping the Home icon takes you back to the Home screen Before accessing Fiery System Restore...

Страница 35: ...the printer touch panel The Fiery icon of the printer touch panel allows you to interact with the E 85A from the printer The menus provide access to many of the same options available from Command Wor...

Страница 36: ...ted Jobs windows in Command WorkStation The lists are as follows To change from one list to another press the desired tab at the bottom of the printer touch panel On each of these lists you can scroll...

Страница 37: ...the E 85A Settings on the Test Page may include Server Name color settings printer model and date and time the Test Page was printed PS Font List PCL Font List Prints a list of all fonts currently on...

Страница 38: ...es Note If the power synchronization is enabled the E 85A will automatically powers on when you power on the printer The default setting for power synchronization is OFF See Power synchronization on p...

Страница 39: ...printer Information on the Test Page includes the date and time of the last calibration so the Test Page can be kept for future reference For more information look up printing problems in Table 6 E 8...

Страница 40: ...e E 85A is in the ON position Figure 19 E 85A power switch 2 Power on the E 85A using the power button on the side of the display panel Press once and release the button to power on the system The pow...

Страница 41: ...assword can be changed in E 85A Setup For more information see Configuration and Setup which is part of the user documentation set To shut down restart or reboot from the monitor 1 Make sure that the...

Страница 42: ...nished processing wait at least 5 seconds after the system reaches Idle before beginning the shutdown procedure 2 At the Idle is displayed press the bots at the upper right corner of the screen 3 Make...

Страница 43: ...software but does not reboot the entire system Network access to the E 85A is temporarily interrupted and all currently processing jobs are aborted and may be lost If you choose this option you may n...

Страница 44: ...ves DVD drive Replacement parts are available from your authorized service support center The terms replace and replacing are typically used throughout this document to refer to the re installation of...

Страница 45: ...parts E 85A diagrams Figure 21 E 85A front panel 1 Fiery QuickTouch LCD 2 Type A USB 3 0 ports x3 Note Do not use the USB ports on the Fiery QuickTouch for keyboard mouse connections for the service...

Страница 46: ...B2 0 ports 9 OFF ON switch for power synchronization ON Right OFF Left 4 Type A USB3 0 ports when installed on furniture option these ports are exclusive for USB ports on the proximity sensor unit 10...

Страница 47: ...47 Installation and Service Guide Color Controller E 85A Replacing parts Figure 23 Inside the front door 1 DVD drive inside behind door 2 Eject button inside behind door 1 2...

Страница 48: ...ry QuickTouch display panel 9 Motherboard 3 Chassis 10 DIMMs 4 DVD drive 11 Printer interface board 5 Front chassis cover 12 Graphics board 6 Power supply and power cables 13 CPUs cooling assemblies 7...

Страница 49: ...SATA data cables HDD1 HDD2 and HDD3 HDD1 Connector labeled 02 HDD2 Connector labeled 03 HDD3 Connector labeled 04 Mini SAS Connector SATA1 3 4 Power switch J102connector pin 5 6 on the printer interfa...

Страница 50: ...an cable CPU0 fan CPU0_FAN 3 CPU1 fan cable CPU1 fan CPU1_FAN 4 Power supply cables Power supply not shown a PW3 8 pin connector b PW1 24 pin connector c PW2 8 pin connector d Molex power connector DV...

Страница 51: ...ve all external cables from the back of the system 3 Remove the E 85A from the furniture see page 138 4 Remove all external panels necessary to access the component that you need to service At the min...

Страница 52: ...f the chassis Figure 27 Removing the left panel 2 From the back of the unit slide the right side chassis cover toward the rear of the unit and remove 3 Remove the two screws at the bottom rear left of...

Страница 53: ...elease the six tabs and pull the front bezel off Figure 30 Front bezel tabs To replace the chassis panels 1 Attach the front bezel to the front of the unit snapping tight the six tabs See Figure 30 2...

Страница 54: ...See Opening the E 85A on page 51 You will need to remove the side covers then the front cover before you will be able to release the top bezel with the Fiery QuickTouch attached To remove the Fiery Qu...

Страница 55: ...rvice Guide Color Controller E 85A Replacing parts 3 Stabilize the unit and set the Fiery QuickTouch on its side atop the unit 4 Remove the two connectors to the Fiery QuickTouch a Remove the power ha...

Страница 56: ...nd then unplug the connector 5 Turn the unit so it is faced down on the work surface 6 Remove the single screw in the center then remove the washer and spring washer Caution Use a screwdriver with a m...

Страница 57: ...in the USB cable and insert the plug so that the mark on the cable and mark on the internal board line up 5 Insert the two screws to secure the plug and grounding bracket 6 Insert the power harness a...

Страница 58: ...ove the screws that secures the board s mounting bracket to the connector panel and save them for later 3 Remove the power reset button cables from the J102 connector and the 10 pin power button cable...

Страница 59: ...et to the connector panel and save them for later 3 Gently pull the board out its connector on the motherboard and place it in an antistatic bag Be careful not to disturb nearby cables To install the...

Страница 60: ...eplacement dongle Replace the motherboard Reinstall old hard disk drive Reinstall system software Replace the hard disk drive Reassemble system and verify functionality Transfer options and BIOS infor...

Страница 61: ...an connector SYS_FAN1 4 CPU1 fan connector CPU1_FAN 11 DIMM Set 0 B0 18 CPU0 fan connector CPU0_FAN 5 Additional printer interface board PCI E1 x16 PCIE_6 connector 12 CPU1 and cooling assembly 19 Min...

Страница 62: ...each connector on the motherboard see Figure 25 on page 49 and Figure 26 on page 50 Back fan cable Mini SAS HDD DVD data cable Fiery QuickTouch USB cable 8 pin motherboard power cable PW2 8 pin mother...

Страница 63: ...ip from the old motherboard onto the new motherboard Doing so can damage the E 85A Do not install a new hard disk drive at the same time that you install a new motherboard It is unlikely that both the...

Страница 64: ...installation instructions see page 72 5 Insert the motherboard mounting screws that secure the motherboard to the chassis see Figure 32 on page 61 To replace motherboard components 1 Replace the follo...

Страница 65: ...ice Mode is a temporary state that allows you to make sure that the motherboard solves the problem that you are troubleshooting Service Mode is exited automatically when you expend the motherboard rep...

Страница 66: ...5A Test Page 6 Ask the site administrator to connect the E 85A to the network and download a print job over the network see Configuration and Setup which is part of the user documentation set If the p...

Страница 67: ...use a 3V manganese dioxide lithium coin cell battery Panasonic CR2032 or equivalent ACHTUNG Es besteht Explosionsgefahr wenn die Batterie durch eine Batterie falschen Typs ersetzt wird Als Ersatz d rf...

Страница 68: ...erias conforme as normas locais GEVAAR Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen Vervang de batterij uitsluitend door hetzelfde door de fabrikant aanbevol...

Страница 69: ...ry Socket A0 for both Set 0 and Set 1 and Socket B0 for both Set 0 and Set 1 Note DIMMs must be correctly installed in order for the E 85A to function properly To ensure proper operation replace DIMMs...

Страница 70: ...s the DIMMs you must remove the left panel Number of DIMMs 4 5 6 7 8 10 12 14 16 Set 0 Socket A0 o o o o o o o o o Set 0 Socket A1 o o o o Set 0 Socket B0 o o o o o o o o o Set 0 Socket B1 o o o o Set...

Страница 71: ...evers lock the DIMM into place Note DIMMs fit in the socket only one way The notch on the bottom of each DIMM should line up with the notch in the socket Make sure that the levers close securely aroun...

Страница 72: ...ed if you are removing the CPU cooling assemblies to service the motherboard In this case remove 1 CPU 4 Mounting screw 1 of 4 2 CPU socket in motherboard 5 Heatsink 3 CPU fan 6 Mounting hole in mothe...

Страница 73: ...each screw before loosening any one screw entirely Figure 37 Removing replacing the CPU cooling assembly 4 Lift the CPU cooling assembly off the CPU First carefully rotate the cooling assembly on top...

Страница 74: ...installed the CPU in the motherboard CPU socket as described in page 74 Important You may have to insert a small non magnetic flathead screwdriver between the CPU and the socket to partially disengage...

Страница 75: ...PU configure the time and date in Setup For more information see Configuration and Setup which is part of the user documentation set Back Fan Inside the E 85A one back fan runs continuously when the s...

Страница 76: ...on the fan should be facing away from the connector panel and the fan cable should be able to reach its connector on the motherboard 2 Align the four holes on the fan with the four holes in the chass...

Страница 77: ...remove the left and right panels 2 Remove the 24 pin power cable from connector PW1 on the motherboard 3 Remove the 8 pin power cables from connectors PW2 and PW3 on the motherboard 4 Remove the SATA...

Страница 78: ...the power supply inside the chassis see Figure 40 on page 78 Insert the power supply unit under the chassis bar and place the power supply on top of the left and right chassis bars Position the power...

Страница 79: ...ou must reinstall system software and user software on the system Replacement hard disk drives are not shipped with preinstalled software The E 85A remains enabled for features such as the Fiery Graph...

Страница 80: ...vicing hard disk drives inside the E 85A This section describes how to remove and replace hard disk drives installed inside the E 85A The hard disk drives are identified as follows HDD1 is the 500GB h...

Страница 81: ...n for more information see page 29 Font List lists the fonts currently on the hard disk drives Along with the fonts provided the customer may have installed additional fonts for more information see p...

Страница 82: ...h the drives with magnetic objects such as magnetic screwdrivers and avoid placing magnetic sensitive objects such as credit cards and employee ID cards near the hard disk drives If you are replacing...

Страница 83: ...s in the bracket Position the hard disk drive as shown in Figure 42 on page 82 3 Replace the four screws that secure the hard disk drive to the bracket Make sure that you use the same screws that you...

Страница 84: ...k the connections 6 Verify E 85A functionality see page 86 DVD drive The DVD drive is installed in the front of the chassis The drive is used to install system software and archive data on writable me...

Страница 85: ...de the screws so that you can replace them later To replace the DVD drive 1 If you are installing the new DVD drive attach the ears on both side of the DVD drive using the eight screws you removed ear...

Страница 86: ...the E 85A on page 51 4 Reinstall the E 85A in the furniture as described in To replace the E 85A in the furniture on page 139 This replacement procedure includes reattaching the monitor assembly and...

Страница 87: ...rely connected and on the correct ports verify that the printer interface board is securely connected to the motherboard look up printing problems in Table 6 E 85A error messages and conditions on pag...

Страница 88: ...tion on the Fiery System Installer and Fiery System Restore Command WorkStation and Configure WebTools This backup captures the customer settings and data You can restore the custom settings after you...

Страница 89: ...tem Restore Schedule backup Customized image automatically backed up Includes same content as manually backed up customized image described in previous row Non bootable image only Internal hard drive...

Страница 90: ...ystem backup that includes your settings and jobs you can recover them from your backup media you have created with Fiery System Installer Use a descriptive and consistent naming convention when savin...

Страница 91: ...trator may have changed the password 3 From Server menu select Device Center In Device Center window select Tools Backup Restore 4 In the Backup Restore dialog box select Backup Next and then select t...

Страница 92: ...box select Restore Next and then select the item you want to restore Click Next You can specify the backup file using the Browse button or you can select a recent backup 4 Select items to restore and...

Страница 93: ...tart a web browser and enter the IP address or the DNS name of the E 85A 2 In WebTools select Fiery System Restore icon on the left side The available features are listed under Fiery System Restore se...

Страница 94: ...x Prepare the USB flash drive with enough capacity Note Due to a file system restriction the maximum size of the USB flash drive is 32GB if the Create bootable image option in ON You can use a USB fla...

Страница 95: ...re is no backup available in the system or in any attached devices you can only perform the restore from the recovery partition Back up hard disk drive s Use this option when you create the system bac...

Страница 96: ...backup media to avoid the situation where the HDD fails and cannot boot the E 85A See page 96 for booting from the bootable media Bootable media is used for system restoration when a hardware failure...

Страница 97: ...rd disk drive partition to its factory built settings Search for backups from this system This lets you select a backup from a displayed list Alternatively you can select Refresh Import backup history...

Страница 98: ...nstruction on the screen to complete the restoration Platform Utilities Use Fiery System Installer for advanced procedures such as erasing hard disks or launching Windows Task Manager These utilities...

Страница 99: ...are Any customer supplied fonts must be reinstalled by the site administrator see Command WorkStation Help To determine which additional fonts were downloaded to the E 85A print the Font List before y...

Страница 100: ...ading the system and user software with Fiery System installer on page 101 After installing or updating the system software on page 102 Verify the E 85A operation on page 103 Before you leave the cust...

Страница 101: ...ilities on page 98 Note You can use the Fiery QuickTouch to operate Fiery System Installer You can also use a monitor mouse and keyboard attached if available The System Software installation takes ap...

Страница 102: ...and is case sensitive 11 Follow the on screen instructions in the Fiery Setup Wizard to configure the E 85A for the customer s print environment Once you have completed configuring the Fiery Setup Wi...

Страница 103: ...13 If image quality is poor test the printer see the service documentation that accompanies the printer 2 Verify that the E 85A is connected to the network see page 23 3 Ask the site administrator to...

Страница 104: ...einstalling system software you must reinstall software patches For a list of patches that were installed on the E 85A see the Server Configuration page that you printed before reinstalling You may al...

Страница 105: ...not with a particular print job or application To help verify these issues contact the on site administrator Most problems with the E 85A are caused by loose board or cable connections therefore this...

Страница 106: ...ding that you need to replace a cable or component To troubleshoot specific symptoms see Table 6 E 85A error messages and conditions on page 113 Checking interface cables Before removing the left pane...

Страница 107: ...FF 7 Additional printer interface board optional 8 Type B USB port for the printer interface board 3 Type A USB2 0 ports 9 OFF ON switch for power synchronization ON Right OFF Left 4 Type A USB3 0 por...

Страница 108: ...y 3 Reassemble the E 85A and verify its functionality see page 86 Inspecting the system If checking cable and board connections does not fix the problem consider inspecting the system component by com...

Страница 109: ...to your local system Click File Save As and save the log file as a txt file You can send the log to EFI technical support If the problem occurs at power up or reboot verify that The Fiery QuickTouch...

Страница 110: ...pears undamaged Boards required on the motherboard are present well seated and in the correct slots Battery is installed Motherboard with motherboard replacement dongle page 59 Important When replacin...

Страница 111: ...motherboard connector Fan page 75 The power supply is Present Correctly installed Not visibly damaged Cable connectors are Firmly connected Not visibly damaged Installed in the correct devices Power s...

Страница 112: ...lled in the correct connector Well seated Not visibly damaged cable or connector Data power cable to DVD drive page 84 Cable to each hard disk drive page 79 Power cable page 17 The mouse monitor and k...

Страница 113: ...next available slot the DIMM socket may be faulty and you may need to replace the motherboard Startup E 85A does not start up The E 85A is powered off Press the power button on the front panel One of...

Страница 114: ...fy the CPU and CPU fan connections and verify that the CPU heatsinks are securely installed see page 72 Test the CPUs by removing the CPU installed in socket CPU1 and rebooting If the system fails to...

Страница 115: ...em boots to Idle install a different DIMM in the available slot indicated in Table 3 Available DIMM slots on page 70 and reboot the system Continue to install a different DIMM in the slot and reboot t...

Страница 116: ...E0 and reboot the system If the system boots to Idle install a different DIMM in the available slot indicated in Table 3 Available DIMM slots on page 70 and reboot the system Continue to install a dif...

Страница 117: ...cted appears next to Port 01 the 500GB hard disk drive in the top slot of the chassis may be faulty Port 02 the 2TB hard disk drive in the middle slot may be faulty Port 03 the 2TB hard disk drive in...

Страница 118: ...slot indicated in Table 3 Available DIMM slots on page 70 and reboot the system Continue to install a different DIMM in the slot and reboot the system until the system fails to reach Idle The last DI...

Страница 119: ...em fails to boot up properly the CPU in socket CPU0 is faulty and should be replaced If the system boots up properly the CPU in socket CPU0 is good and the CPU that you removed from socket CPU1 may be...

Страница 120: ...of the chassis may be faulty Port 02 the 2TB hard disk drive in the middle slot may be faulty Port 03 the 2TB hard disk drive in the bottom slot may be faulty Replace the SATA data cable to the suspe...

Страница 121: ...is stuck in the drive Loose cable connections to the DVD drive or faulty cable Faulty DVD drive Faulty motherboard 1 Press the button on the front of the DVD drive to eject the media 2 If the media st...

Страница 122: ...in the slot and reboot the system until the system fails to reach Idle The last DIMM that you installed may be faulty and should be replaced Note If the system fails to reach Idle with each DIMM insta...

Страница 123: ...system fails to boot up properly the CPU currently installed in socket CPU0 is faulty and should be replaced 5 If the problem persists you may need to replace the motherboard see page 59 Check power c...

Страница 124: ...VD and recycling power One of the following Normal behavior Corrupted installation Lost communication with hard disk drives due to one of the following Faulty hard disk drive cable Faulty hard disk dr...

Страница 125: ...ee Transferring options and BIOS information to the new motherboard on page 66 2 If the problem persists install the dongle on another available USB port and repeat the options transfer procedure 3 If...

Страница 126: ...sists request that the site administrator check other devices on the network If other devices are not functioning there could be a problem with the network 6 If the rest of the network is functioning...

Страница 127: ...f the problem persists replace the printer interface cables one at a time see Figure 3 on page 19 6 If the problem persists try replacing the printer interface board assembly see page 58 7 If the prob...

Страница 128: ...he following Missing unmatched incorrect or faulty DIMMs Corrupt system software 1 Check for missing DIMMs and reseat the DIMMs to remove any oxidation on the connectors see page 69 2 If the problem p...

Страница 129: ...DIMMs except for the ones installed in A0 and E0 and reboot the system If the system boots to Idle install a different DIMM in the available slot indicated in Table 3 Available DIMM slots on page 70 a...

Страница 130: ...ration fixes the color quality the custom calibration may have been the cause of the problem Request that the site administrator recalibrate the E 85A For more information see Color Printing which is...

Страница 131: ...the printer interface cables one by one 5 Replace the printer interface board assembly 6 Replace the motherboard Print quality is poor Missing or outdated printer description file Make sure that the a...

Страница 132: ...orrupt Reinstall the system software 4 If the problem persists check for a faulty hard disk drive Reboot the system At the Serial ATA AHCI BIOS screen on the monitor wait for the Port XX displays to a...

Страница 133: ...r interface cables and connections at the back of E 85A and the printer see page 17 2 Reboot the E 85A 3 Restore the backup or reinstall system software 4 Replace the printer interface cables one by o...

Страница 134: ...2 If accessing from a Windows client computer press Ctrl and right click the job If accessing from a Mac OS client computer press Command and right click the job 3 In the shortcut menu click Create Er...

Страница 135: ...s to the report The job error report size can be up to 2GB If the selections and attachments result in a report larger than 2GB the report must be reduced in order to be completed 6 Optionally if any...

Страница 136: ...itor and mouse Physical specifications Operating Environment Temperature 5 C to 40 C Relative Humidity 10 85 non condensing Power Supply Rating 100 240V 50 60Hz 5 10A Maximum Power Consumption 600W 6A...

Страница 137: ...vals IEC 60950 1 2005 Second Edition Am 1 2009 Am2 2013 UL 60950 1 2007 R10 14 TUV NRTL CAN CSA C22 2 No 60950 1 2007 A1 2011 A2 2014 TUV NRTL T Mark by TUV EN60950 1 2006 A11 2009 A1 2010 A12 2011 A2...

Страница 138: ...res If the E 85A is installed in the optional furniture you need to remove it from the furniture before performing most service procedures Figure 45 E 85A installed on the furniture To remove the E 85...

Страница 139: ...ull the server tray of the NX Station out of the stand To replace the E 85A in the furniture 1 Make sure that all the chassis panels are attached 2 Lift the E 85A and place it on the server tray 3 Sli...

Страница 140: ...l components 108 power cable message 123 124 checklist for service calls 15 28 Clear Server command 38 clock 121 closing the system 86 Color Charts 37 components checking 108 exploded view of 48 confi...

Страница 141: ...Ethernet cable 23 exploded view 48 F fans back fan 75 CPU 50 72 front fan 50 Fiery pages 29 37 38 Fiery Ticker 29 Fiery 1 password 41 42 fonts printer fonts on server 37 printing font list 37 front p...

Страница 142: ...restarting system software 41 Restore Fiery Settings 92 restoring the configuration 92 Resume Printing command 36 Run Diagnostics command 37 S saving the configuration 100 security Enclosure 83 serve...

Страница 143: ...43 Installation and Service Guide Color Controller E 85A Index user software 17 100 User Software DVD 100 V verifying new motherboard installation 65 voltages checking 24 40 W Wrong Missing dongle 125...

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