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Installation and Service Guide: Color Controller E-85A
Troubleshooting
Service messages (continued)
One of the disks is bad.
Cannot continue with
installation.
System software installer has detected
that one of the hard disk drives is
faulty.
If the problem persists, check for a faulty hard disk
drive.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the
Pause/Break
key. If a hard disk
drive description appears next to the Port-01, Port-02,
and Port-03 entries, all three hard disk drives are good.
If “No device detected” appears next to:
•
Port-01, the 500GB hard disk drive in the top slot of
the chassis may be faulty.
•
Port-02, the 2TB hard disk drive in the middle slot
may be faulty.
•
Port-03, the 2TB hard disk drive in the bottom slot
may be faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
Wrong/Missing Dongle
One of the following:
•
The wrong dongle or no dongle is
installed on the E-85A USB port
during the options transfer
procedure
•
Motherboard USB port is faulty
1 Install the correct dongle on the E-85A USB port and
repeat the options transfer procedure (see
“Transferring options and BIOS information to the
new motherboard”
2 If the problem persists, install the dongle on another
available USB port and repeat the options transfer
procedure.
3 If the problem persists and you are sure you have the
proper dongle, you may need to replace the
motherboard (see
Used Dongle
The dongle has already been used to
transfer options and cannot be
reused.
Obtain an unused dongle and try again.
Fiery Ticker messages
Please check Fiery Hardware
Possibly one of the following:
•
Network port is physically
damaged.
•
Network driver is disabled.
•
Wrong system software has been
installed.
•
BIOS files have been corrupted on
the motherboard.
1 If you installed the system software and this error
message displays on the Fiery Ticker, reinstall the
system software using the correct system software
media.
2 If the problem persists, ask the site administrator if the
BIOS chip has been swapped from a different
motherboard. If so, replace the BIOS chip with one
from the original motherboard.
3 If the problem persists, replace the motherboard (see
).
No service dongle
Motherboard replacement dongle is
not attached after you replace the
motherboard and attempt to transfer
options to the new motherboard.
1 Turn off the E-85A and attach the correct dongle.
2 Restart the option and BIOS transfer procedure (see
).
Symptom
Possible cause
Suggested action
