25-2
Cisco MDS 9000 Fabric Manager Switch Configuration Guide
OL-7753-01
Chapter 25 Configuring Call Home
Call Home Features
Call Home Features
The Call Home functionality is available directly through the Cisco MDS 9000 Family. It provides
multiple Call Home profiles (also referred to as Call Home destination profiles), each with separate
potential destinations. Each profile may be predefined or user-defined.
The Call Home function can even leverage support from Cisco Systems or another support partner.
Flexible message delivery and format options make it easy to integrate specific support requirements.
The Call Home feature offers the following advantages:
•
Fixed set of predefined alerts and trigger events on the switch.
•
Automatic execution and attachment of relevant command output.
•
Multiple message format options:
–
Short Text—Suitable for pagers or printed reports.
–
Plain Text—Full formatted message information suitable for human reading.
–
http://www.cisco.com/
—The XML format enables communication with the Cisco Systems TAC
group.
•
Multiple concurrent message destinations. Up to 50 E-mail destination addresses are allowed for
each format type.
•
Message categories include system, environment, switching module hardware, supervisor module,
hardware, inventory, and test.
Call Home Configuration Process
The actual configuration of Call Home depends on how you intend to use the feature. Some points to
consider include:
To configure Call Home, follow these steps:
Step 1
Configure the Call Home function (see the
“Call Home Configuration Overview” section on
page 25-11
).
Step 2
Assign contact information (see the
“Assigning Contact Information” section on page 25-3
).
Step 3
Configure destination profiles (see the
“Configuring Destination Profiles” section on page 25-3
).
Step 4
Enable or disable Call Home (see the
“Enabling or Disabling Call Home” section on page 25-4
).
Step 5
Test Call Home messages.
Cisco AutoNotify
For those who have service contracts directly with Cisco Systems, automatic case generation with the
Technical Assistance Center is possible through registration with the AutoNotify service. AutoNotify
provides fast time to resolution of system problems by providing a direct notification path to Cisco
customer support.
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