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Emprise 7000 Installation and Service Guide    92

Replacing an Emprise 7000 Controller

This procedure tells you how to move the battery-backed memory card, Fibre Channel and/or 
iSCSI interface cards, Intelligent Platform Management Interface (IPMI) card, rails, and front grill 
from the existing controller to the replacement controller.
.

1. Identify the failed controller using the following information:

•

Log messages

•

Email alerts

•

ActiveWatch alerts (if enabled)

•

Fault light on the front of the controller (floppy drive LED) flashes slowly

2. Shut down the controller:

a. In ICON Manager, select the Physical View for the system with the controller you want 

to replace.

b. Click the controller and verify the serial number and IP address in the Controller Prop-

erties on the screen. Record the numbers for entering into the replacement controller.

c. Select Shut Down Controller from the actions pane. If this option is grayed out, push 

and hold the power button on the front of the failed controller to shut it down.

3. Verify that the failed controller has powered off by checking that both power supply LEDs 

have turned amber.

4. Make sure that all of the cables are properly labeled. When you have completed this 

procedure, all cables need to reconnect in the same ports on the replacement controller.

5. Disconnect all cables from the failed controller, including the power cords. 

6. Use a #2 Phillips screwdriver to remove the screws securing the controller in the rack.

7. Remove the failed controller from the rack and set it on an Electrostatic Discharge-safe 

surface.

8. Remove the cover screw on the right side of the chassis. Remove the cover by pressing the 

release tabs to release it from its locking position. Ensure the tabs are fully released before 
sliding the cover off.

9. Remove the new controller from its shipping box and place it on an Electrostatic Discharge-

safe surface next to the old controller.

Caution: 

To reduce the risk of Electrostatic Discharge (ESD), put on a grounded wrist 
strap when instructed to in this procedure and keep the wrist strap on for the 
remainder of the procedure.

Note:

Initial shipments of the Emprise 7000 system will have a Model 4000 controller,  
which you can tell by the model number on the controller chassis. To replace a 
Model 4000 controller, see “Replacing a Controller” with the Magnitude 3D 
3000/4000 documentation at http://support.xiotech.com. 

Summary of Contents for Emprise 7000

Page 1: ......

Page 2: ...ovided by third parties and referred to herein Use of this manual does not assure legal or regulatory compliance This document is not a warranty of any kind The only warranties given in connection with this product are those contained in Xiotech s standard terms and conditions Xiotech Magnitude Magnitude 3D and TimeScale are registered trademarks of Xiotech Corporation Emprise ISE Dimensional Stor...

Page 3: ...ns 13 System Controller Physical Specifications 13 Storage Fabric Switch Specifications 14 Management Network Switch Specifications 14 PDU Specifications 15 Electrical Specifications 15 Physical Specifications 15 Environmental Specifications 16 Chapter 2 Rack Mounting Emprise 7000 Components 17 Recommended Placement of Components 18 Rack Mounting an ISE 19 Unpacking the ISE 19 ISE Crate 19 ISE Car...

Page 4: ... 54 Powering Up and Configuring an ISE 55 Upgrading Firmware 55 Configuring the ISE 55 Powering Up and Configuring ICON 56 Powering Up and Configuring a System Controller 57 Powering Up the Servers and Zoning Them 59 Configuring the Emprise 7000 System 60 Log In to ICON Manager 60 Configure the Emprise in ICON Manager 60 Chapter 5 Servicing the Emprise 7000 63 Status Reporting 64 ICON Manager Phys...

Page 5: ...grading the Controller Firmware with a CD 102 What You Will Need 102 Instructions 102 Changing ICON Network Settings 104 Changing ICON Network Settings Through ICON Manager 104 Changing ICON Network Settings Through a Terminal Emulator 105 Replacing a Power Distribution Unit 106 Using the CLI to Maintain the ISE 107 Connecting a Service Console 107 Using the ISE s CLI 107 Restarting the ISE 108 Sh...

Page 6: ...witches Storage fabric Ethernet Front end fabric SAN See page 27 See manufacturer s documentation for installation procedures Rack mount the ICON appliance See page 28 Rack mount the system controllers Verify the air deflector and cards are seated properly Install storage side interface cards Rack mount the controllers See page 31 Rack mount the PDUs See page 37 ...

Page 7: ...the controller power cords yet See page 40 Open the Emprise 7000 Configuration Guide to obtain the port assignments needed to cable the system http support xiotech com Connect the system controllers and ISE to the storage fabric See page 41 Connect the servers to the Emprise 7000 See page 45 Connect the Ethernet cables to the ISE and network See page 47 ...

Page 8: ...ront end fabric SAN switch See page 51 See page 54 See Zoning Requirements at http support xiotech com ISE Power on all ISE in logical order Run the setup utility Verify each IP address See page 55 ICON appliance Power up the ICON Upgrade the ICON See page 56 Connect the power cords to the controllers If the controllers do not power up power them up Configure the controllers See page 57 Power up a...

Page 9: ...ons may have been addressed Xiotech does not claim to have covered every condition or situation that may require a Caution or Warning Please refer to the documentation for any other peripherals when you are installing or reconfiguring equipment Note Text set off this way presents reminders tips or suggestions that may make it easier to configure and administer an Emprise 7000 system Best Practice ...

Page 10: ...ng box Each Intelligent Storage Element ISE ships in a large packing box A small accessory carton contains the fiber cables and any other items necessary for installing and operating the Emprise system Note that the Category 5 CAT 5 Ethernet cables are not supplied for iSCSI systems When you receive the system visually inspect the exterior of all packaging If you see any damage contact Xiotech Cus...

Page 11: ... 95 F 10 35 C with relative humidity from 20 80 percent Make sure the location has the proper AC outlet as described in Power Considerations on page 9 Best Practice To ensure that the internal heat build up is properly dissipated into the room environment air flow should not be restricted Do not block any air vents and make sure the system is a minimum of one meter from walls or partitions Air flo...

Page 12: ...ent provided by Xiotech Cables Ethernet and fiber Power cords An ICON system serial cable a tan 9 pin null modem serial cable A system controller serial cable a tan 9 pin null modem serial cable Screws 6 8 10 1 4 A wrist grounding strap A fiber cleaning kit And you need the following equipment of your own A laptop running a terminal emulator A Phillips screwdriver 2 and 3 A 11 32 wrench or socket ...

Page 13: ...he occurrence of such rebuilds Best Practice Xiotech recommends that you connect the Emprise system components to your corporate uninterruptible power supply UPS system Connect each Power Distribution Unit PDU to a separate circuit Always power down system controllers before powering down the ISE Caution If you are using a UPS with automated shutdown program it to shut down the servers before term...

Page 14: ...e of the 15A circuit is 12A 80 of rating The Outside United States OUS PDU provides 20A on one circuit or 16A 80 of rating To verify that the components on a circuit do not add up to more than the derated value for the PDU you are using refer to the following table The following table lists the operating current for the components of an Emprise storage platform Emprise Component Maximum Operating ...

Page 15: ... 1 US Power Implementation with Two System Controllers and Four ISE at 208V ISE 1 3 3A Controller Node 0 2 5A ICON 0 5A PDU Storage Fabric Switch 0 5A Storage Fabric Switch 0 5A PDU Controller Node 1 2 5A 12A max 12A max 12A max 12A max Do not use United States 208V 30A dedicated circuit on site with two 15A circuits in each PDU Amps cannot exceed 12 for each circuit 15A derated at 80 ISE 2 3 3A I...

Page 16: ...o to http support xiotech com Connectivity Specifications Emprise 7000 Environmental Specifications Component Specification ISE per Emprise system Up to 32 RAID levels supported ISE RAID ISE Mirror Table 2 2 Configuration Specifications Network Supported Cable Max Distance Between Components Fibre Channel Optical 150m Ethernet Category 5 CAT 5 100m Measurement Value Operating Temperature 50 95F 10...

Page 17: ...Metric Depth 14 0in 35 5cm Width 16 7in 42 4cm Height 1 7in 4 3cm Weight 17 5lb 7 9kg Dimension U S Metric Depth 28 5in 72 4cm Width 17 5in 44 5cm Height 5 2in 13 2cm Weight 99 0lb 44 9kg Weight without DataPacs System Controller Physical Specifications Dimension U S Metric Depth 25 6in 65 0cm Width 16 7in 42 0cm Height 3 5in 8 9cm Weight 53 0lb 24 0kg ...

Page 18: ...ifications Management Network Switch Specifications The following table lists the Dell 2724 Emprise Management switch physical specifications Dimension U S Metric Depth 16 0in 40 6cm Width 17 5in 44 5cm Height 1 75in 4 5cm Weight 18 0lb 8 0kg Dimension U S Metric Depth 9 07in 23 03cm Width 12 99in 32 99cm Height 1 70in 4 31cm Weight 6 98lb 3 2kg ...

Page 19: ...lled on a separate 30A circuit which is derated at 80 to 24A 12A per breaker section Electrical Specifications Physical Specifications Measurement Value Nominal input voltage 208V Acceptable input voltage 10 Nominal input voltage Input frequency 50 60Hz Cord length 12ft 3 7m Input connector NEMA L6 30 plug Output connectors Twelve IEC 320 C13 outlets Maximum total current draw 24A Measurement U S ...

Page 20: ...Specifications Measurement U S Metric Elevation above MSL Operating Storage 0 15 000ft 0 50 000ft 0 4500m 0 15 000m Temperature Operating Storage 23 to 115 F 13 to 149 F 5 to 45 C 25 to 65 C Humidity Operating 5 95 RH Non condensing Storage 5 95 RH Non condensing ...

Page 21: ...omponents of the Emprise system load the heaviest components at the bottom first to avoid hazardous conditions The rack should safely support the combined weight of all the equipment it contains Warning The components rails and rack have sharp edges To avoid physical harm use caution when installing components into the rack Caution To reduce the risk of Electrostatic Discharge ESD wear a grounded ...

Page 22: ...you place heavy components at the top the rack may become top heavy which can be hazardous The ISE are the heaviest components Note The following diagram is for reference only Customer equipment is not shown Emprise 7000 System Controller Emprise 7000 System Controller ICON Appliance Storage Fabric Switch ISE ISE ISE ISE Ethernet Switch Ethernet Switch Ethernet Switch Space for system expansion St...

Page 23: ...h a heavy duty cardboard box cover that is strapped to the pallet After cutting the two straps not shown remove the cardboard cover by lifting it straight up With the cover removed the components sealed in anti static bags are visible beneath the top cush ion The create contains the following Top layer Box cover top cusion Middle layer Center box adjustable custom rail kit 1 bezel 1 power cord set...

Page 24: ...se 7000 Installation and Service Guide 20 With the box cover removed lift the top cushion to expose the center box rail kit bezel power cords DataPacs power supplies and chassis Figure 3 2 ISE Crate Top View ...

Page 25: ...e on the carton top seam and open the flaps The components are individually packed in cardboard boxes and stacked within the carton in three layers The large carton contains the following Top layer Bezel 1 adjustable custom rail kit 1 power supplies 2 power cord sets 2 Middle layer Battery units 2 MRCs 2 Bottom layer Chassis 1 bottom cushion The two small shipping cartons each contain one DataPac ...

Page 26: ... front rail base and aligning the interlocking tabs 3 Fit the mounting tabs into an appropriate set of holes square in the front rack mount and press down until the catch clicks into place 4 Extend the rear slider until the pair of rear mounting guides engage with the rear rack mount 5 Secure the rail at the rear with three of the rack screws supplied in the rail kit Mounting Tabs Adjustable Rail ...

Page 27: ...lling the ISE Chassis 1 Remove the static shield bag from the chassis 2 At the front of the rack slide the chassis as shipped into the rack on the custom rails 3 Secure the chassis to the rack with the four mounting screws included in the hardware packet ...

Page 28: ...inger tight being careful not to overtighten them 6 Repeat these steps for the other DataPac or DataPac filler Figure 3 4 ISE Shelf Front View DataPac and Battery Installation Installing Batteries 1 Unpack a battery unit 2 Fully extend the red latch 3 Insert the battery gently into the front of the ISE shelf 4 When the battery is firmly in place close the red latch to secure the battery unit 5 Tig...

Page 29: ...Emprise 7000 Installation and Service Guide 25 Attaching the Bezel Center the bezel over the ISE front and press firmly until it snaps in on all four corners ...

Page 30: ...y gently into the back of the ISE shelf 4 When the power supply is firmly in place close the red latch to secure the power supply 5 Tighten the latch handles screws finger tight being careful not to overtighten them 6 Repeat these steps for the other power supply Figure 3 5 ISE Shelf Rear View Power Supply Insertion Power Supplies MRCs Pre installed ...

Page 31: ...000 Installation and Service Guide 27 Rack Mounting the Switches To rack mount the switches shipped with the Emprise 7000 system see the switch manufacturer s web site for installation instructions if necessary ...

Page 32: ... the system and an outer rail that secures directly to the rack Pull out the inner rails until you hear a clicking sound 3 Depress the locking tabs to continue pulling the inner rails completely out Figure 3 7 Sections of the Rack Rails 4 Position the inner rails along each side of the ICON appliance lining up the five screw holes Note The locking tabs also lock the ICON appliance into place when ...

Page 33: ...e outside edges of the ICON appliance 6 Position the fixed outer rack rails in the desired location in the rack keeping the sliding rail guides facing the inside of the rack 7 Use a screwdriver and the brackets to secure the rack rails to the sides of the rack making sure that both are at the exact same height and that both rail guides are facing inward ...

Page 34: ... screwdriver to insert the four thumbscrews into the front of the rack securing the system in the rack 11 Attach the ICON appliance faceplate to the front of the system by pushing the left end in first followed by the right end The right end is thinner which allows the LEDs to be visible 12 Do not power up the ICON appliance at this time Note You may have to depress the locking tabs when inserting...

Page 35: ...ng the System Controller This section has procedures for Verifying that the air deflector and interface cards are seated properly Installing the host side FCICs into the system controller Rack mounting the controller Figure 3 10 Emprise 7000 System Controller ...

Page 36: ...g the cover off 4 Verify that the plastic air deflector shield is properly positioned over the CPU heatsink 5 Reseat the FC or iSCSI interface cards They occupy slots 2 through 5 depending on the quantity installed Remove the screws securing these boards into the chassis Fully remove and reseat the boards into the motherboard connectors Reinstall the mounting screws to secure the boards into the c...

Page 37: ...sticks To remove the memory stick push down on the eject lever at each end of the memory stick Fully remove the memory stick and reseat it in the same slot on the motherboard Push down on the memory stick until the ejector lever locks into the notch on the memory stick ...

Page 38: ...or NICs and 4GB FCICs 3 In the system controller remove the PCI cover plates from the slots indicated in the table and diagram below Retain the screws 4 Insert the card into the appropriate slot Push the card down firmly to make sure that it is properly seated and insert the screw that you removed from the PCI cover plate 5 Replace the controller cover and the screw that secures it Configuration H...

Page 39: ...ely to the rack using the brackets provided 3 Attach the other rail assembly to the other side of the rack making sure both are at the exact same height and with the rail guides facing inward 4 Press the locking tabs to continue pulling the inner rails completely out Position the inner rails along each side of the controller lining up the two screw holes on each side 5 If not already on put on the...

Page 40: ... locking tabs when inserting the controller When the controller is completely into the rack the locking tabs should click 8 Insert and tighten the thumbscrews that hold the front of the controller to the rack 9 Put the faceplate on the front of the controller 10 Do not connect power cords or power up the controllers at this time Before applying power you must finish installing the other components...

Page 41: ...attach the PDU to the cage nuts on the vertical mounting rail in the rack 5 Plug the PDU power cords into two separate dedicated circuits 6 Repeat these steps to install additional PDUs Caution The ISE should be connected to a power source which carries a fuse or circuit breaker that is greater than the rating of the ISE but also complies with the national wiring standards You must use PDUs with t...

Page 42: ...bles and Ethernet cables Caution To reduce the risk of Electrostatic Discharge ESD wear a grounded wrist strap while performing these procedures Put on the anti static wrist strap and attach it to a grounded surface such as the exposed metal surface of the chassis or the rack enclosure Keep the wrist strap on for the remainder of this procedure ...

Page 43: ...the rack and connect the right power supply cords to the PDU on the right side of the rack Note Do not connect the system controller power cords yet as the controllers may power up Controller power cords will be connected later in this guide Caution If interconnecting components reside within more than one rack Xiotech recommends that the racks be at the same ground potential All rack systems shou...

Page 44: ...ctors and NOT by the cable itself This is especially important when disconnecting the cable as it will be damaged if the fiber channel is pulled out of the plastic connectors Note Before installing the cables clean both the ends of the fiber cables and the optical ports For instructions refer to Cleaning Fiber Cables and Optic Transceivers in the Emprise Hardware Reference Guide Caution If you ben...

Page 45: ... To ensure that failover functions correctly and to optimize performance of the Emprise 7000 system use the Emprise 7000 Configuration Guide for the specific port connectivity that applies to the system you are installing Figure 4 1 Storage Fabric Fiber Routing Maximum Performance Controller 0 Storage side ports 1 2 0 3 Controller 1 ISE 3 ISE 2 MRC A MRC A MRC B MRC B ISE 1 MRC A MRC B Storage sid...

Page 46: ... Emprise 7000 system use the Emprise 7000 Configuration Guide for the specific port connectivity that applies to the system you are installing Figure 4 2 Storage Fabric Fiber Routing Optimize Performance Controller 0 Storage side ports 1 2 0 3 Controller 1 ISE 5 ISE 6 MRC A MRC A MRC B MRC B ISE 1 MRC A MRC B Storage side ports 0 3 1 2 ISE 11 MRC A MRC B FC Switch 3 FC Switch 4 FC Switch 1 FC Swit...

Page 47: ...e the Emprise 7000 Configuration Guide for the specific port connectivity that applies to the system you are installing Figure 4 3 Storage Fabric Fiber Routing Minimize Switches Controller 0 Storage side ports 1 2 0 3 Controller 1 ISE 21 ISE 22 MRC A MRC A MRC B MRC B ISE 1 MRC A MRC B Storage side ports 0 3 1 2 ISE 32 MRC A MRC B FC Switch 3 FC Switch 4 FC Switch 1 FC Switch 2 ISE and switches co...

Page 48: ...omponents and dual paths to all components Note that each server must be connected to both controllers through separate paths for a fully redundant configuration For each system controller 1 Connect the fiber or iSCSI cable to the system controller see the following diagrams for the specific ports to use depending on your configuration 2 Connect the other end of the cable to the switch 3 Connect t...

Page 49: ...ers to the Emprise 7000 with Fiber and iSCSI Cables Ports Host side Host side ports Controller 0 Controller 1 Server Server Server Server FC port Ethernet port iSCSI cable Fiber cable ISL 0 1 2 3 0 1 2 3 Host side ports ISL FC Switch FC Switch Ethernet Switch Ethernet Switch ...

Page 50: ... which allows you to set up one on the private restricted subnet and the other in the public corporate network to support the web based management software The ICON configuration menu has options to set the IP address and netmask for a private restricted connection to the system controllers and all ICON services such as the web based management are available on both interfaces Best Practice Using ...

Page 51: ...ide for the specific port connections to use for the system you are installing Figure 4 6 Connecting the Ethernet Cables LAN1 Storage side Ports 1 2 0 3 1 2 0 3 Ports Host side Power Supplies and Fans Storage side Ports 1 2 0 3 1 2 0 3 Ports Host side Power Supplies and Fans Controller 0 Controller 1 Ethernet Switch LAN1 ICON LAN2 LAN1 ISE MRC A Ethernet Switch MRC B MRC A MRC B Ethernet Switch LA...

Page 52: ...e switches see page 51 2 Power up and configure each ISE see page 55 3 Power up ICON and configure the ICON IP address see page 56 4 Power up the system controllers and configure their IP addresses and serial numbers see page 57 5 Power up and zone the servers see page 59 6 Configure the Emprise system see page 60 Caution Follow the sequence below when powering up the Emprise components If you do ...

Page 53: ...tion Guide The Emprise 7000 Configuration Guide contains the IP addresses you will need for configuring the components in this chapter Important The IP addresses cannot be changed once there is data on the system Every Emprise 7000 system must have different IP addresses ...

Page 54: ...ormation A sample output is provided below to show you the correct responses Use the IP address for the switches provided by the Emprise 7000 Configuration Guide The basic setup looks like the following Enter the password for admin Confirm the password for admin Basic System Configuration Dialog This setup utility will guide you through the basic configuration of the system Setup configures only e...

Page 55: ...noshut shut noshut Configure default switchport trunk mode on off auto on Configure default switchport port mode F yes no n Configure default zone policy permit deny deny permit Enable full zoneset distribution yes no n yes Configure default zone mode basic enhanced basic The following configuration will be applied switchname switch_name interface mgmt0 ip address 172 20 0 5 255 255 0 0 no shutdow...

Page 56: ...e commands into the window This causes the commands to execute and the switch to be configured The script zones the switch and sets each port to 4G and Fabric mode 6 After the commands execute execute the show zone active command 7 Examine the output to see that all ports are members of a zoneset The configuration text file looks like the following config zone name default vsan 1 member interface ...

Page 57: ...age appears 8 The default login is admin and there is no password The username is case sensitive 9 Select Local User Database from the left menu 10 Set the password for admin to be made4you 11 Apply the change by clicking the Apply Changes button 12 Select Switch Status from the left menu 13 Enter the System Name Switch1 Switch2 Switch3 etc 14 Apply the change by clicking the Apply Changes button ...

Page 58: ...grade the MRC firmware See Upgrading MRC Firmware on page 110 Configuring the ISE 1 If not already installed download and install ActiveTcl from http support xiotech com 2 Download ise_setup_Vx_x zip from http support xiotech com Vx_x is the version number 3 Extract the files from the zip file 4 Use a 9 pin null modem cable to connect the computer with the downloaded files to the serial port on th...

Page 59: ...ng the ISE s CLI on page 107 Powering Up and Configuring ICON The next component to power up is the ICON appliance The ICON appliance must be upgraded to release 6 3 You can do this through the Updates node in ICON Manager See the ICON Manager User Guide http support xiotech com or the ICON Manager help for information about performing updates through ICON Manager ...

Page 60: ...r At the prompt press Enter to open the Console Application menu 4 Type c to continue the controller setup 5 Use the following table to enter the values for the controller See the Emprise 7000 Configuration Guide for the controller IP address that is appropriate for your system Note that Xiotech does not use a Gateway address for the Emprise 7000 6 At the prompts type the IP address netmask and ga...

Page 61: ...rm that the controller has properly powered up by comparing the LEDs on the controller with the values given in System Controller LEDs on page 87 Keep in mind that after you configure the controllers the amber LEDs on the host side and storage side FCICs will be off during normal operation 13 Repeat these steps to power up an additional system controller Note Make a note of the IP address and ID f...

Page 62: ...the servers See the Support Matrix at http support xiotech com to make sure that you use the latest bios driver HBA setting and registry settings when applicable 3 We recommend zoning the servers now to enable the Emprise system to see them during Emprise configuration For information about zoning the system see Zoning for Failover in the Appendix of the ICON Manager Guide ...

Page 63: ...ols iSCSI Configuration Initiators Add Server 4 Servers with FC connections a Map Host Initiators System Tools FC Configuration Map Host Initiators to Servers 5 Configure Active Watch System Tools Active Watch 6 Tag the ISE volumes in the DataPacs In the Physical View select Change ISE Volume Tag from the Actions pane Select the ISE volumes you want to tag and the label Standard or Mirrored ISE vo...

Page 64: ...Installation and Service Guide 61 Note For more information about LEDs refer to the Emprise 7000 Hardware Reference Verify that every component is operating properly before continuing to install additional equipment ...

Page 65: ...aceable The Emprise also contains several redundant components to ensure that it stays operational Most of these redundant components are hot replaceable which means that they can be replaced while the system remains operational Warning You must be certified by Xiotech to service the Emprise system If you are not certified contact Xiotech Customer Service at 1 800 734 4716 for a list of engineers ...

Page 66: ...re You also can use the ISE s CLI for status reporting of the ISE ICON Manager Physical View Open the Physical View in ICON Manager to see the status of controllers power supplies fans buffer battery and DataPacs If there is an issue there is a warning or error symbol next to the Physical View node in the left pane and next to the component in the center pane In the Physical View click the compone...

Page 67: ...arning messages generated by the Emprise 7000 You can filter the log with the Filter By list Component LEDs In addition to information in ICON Manager there are LEDs on the front and back of the Emprise 7000 to indicate normal operation or failure See the Emprise 7000 Hardware Reference Guide for a description of these LEDs ...

Page 68: ...ment parts before you begin these procedures The following Emprise system components are field replaceable ISE and its components SFPs Power supplies Batteries MRCs DataPacs Emprise system controller and its components Power supplies Interface cards FC or iSCSI Fans ICON appliance Power Distribution Unit PDU Caution To reduce the risk of Electrostatic Discharge ESD wear a grounded wrist strap when...

Page 69: ... support xiotech com 5 Download ise_add_datapac from http support xiotech com and extract the files from the zip file 6 Use a 9 pin null modem cable to connect the computer with the downloaded files to the serial port on the back of the ISE 7 For each DataPac run ise_add_datapac bat dsc_id ip_address com_port For example ise_add_datapac bat 100116 172 20 1 2 1 See the Emprise 7000 Configuration Gu...

Page 70: ...ly If the SFP in an MRC fails it can be replaced using the following procedure 1 Remove the Fibre Channel cable in the SFP by grasping and gently pinching the cable connector as you gently pull it from the SFP 2 Take care not to pinch the connector such that the tab cover pops below the tabs on the head of the connector 3 Release the bail if present holding the SFP in the chassis 4 Gently pull the...

Page 71: ... from the power supply 3 Using a Phillips screwdriver loosen the two screws securing the latch handle 4 Open the latch handle fully to unseat the power supply Note Prior to replacing a power supply check the power supply cables at the power supply connector and the AC receptacle to be sure they are properly and securely seated Note The cooling design of the ISE requires that components be present ...

Page 72: ...ul not to over tighten them 10 Plug the power cord into the power supply 11 Press the switch on the power supply to the on position 12 Observe the LEDs on the new power supply to ensure that the green LED is on and the amber LED is off 13 Ensure that the status of the new power supply is operational in the Physical View of ICON Manger or from the ISE s CLI type show ps Caution When handling a powe...

Page 73: ...D on note the following Note In the event of a power supply failure batteries operate together to provide power to cache Before beginning battery replacement make sure the other battery is operational If both batteries are bad call Xiotech Customer Support If the Emprise 7000 system does not have an operational battery the system will shut down Note At times during calibration the battery s capaci...

Page 74: ... ISE s CLI type show battery Important When you replace a battery the ISE recharges it Be patient and wait for the battery to recharge Powering the ISE off or pulling batteries has undesirable consequences During the recharging the battery s green LED is lit the battery status is Warning and the detailed status is Degraded This condition is normal If the other battery in the ISE has less than 96 h...

Page 75: ...escing the MRC with the Remove MRC CLI function before physically removing it is the preferred removal method as documented in this section If you remove an MRC without first quiescing its operation any data in the cache of an MRC is lost because the MRC is disconnected from the power source to maintain cache Caution Do not replace both MRCs at the same time while the ISE is powered off Doing so m...

Page 76: ...y pinching the cable latches and removing the cables 6 Using a Phillips screwdriver loosen the two screws securing the latch handle 7 Open the latch handle fully to unseat the MRC 8 Pull the MRC out of the chassis by its latch handle 9 Open the latch handle on the replacement MRC 10 Carefully remove the pin guard from the connector of the replacement MRC by gently pulling the guard off the connect...

Page 77: ...LI command show mrc to verify that the IP address and subnet mask have been set without overwriting the existing MRC configuration You can repeat steps 5 and 6 if necessary to reset the MRC configuration information 8 Reconnect the Ethernet and Fibre Channel cables to the MRC by gently pinching the cable latches and inserting the cables into their respective connectors 9 Ensure that the status of ...

Page 78: ... DataPac Replacement Removing Figure 6 2 DataPac Replacement Inserting Condition Procedural Overview Amber state LED on a DataPac is lit Use the Maintenance Remove DataPac function in the ISE s Management interface One DataPac is being replaced and you want to migrate the data Migrate the data from the DataPac by using the Service DataPac command in the Physical View of ICON Manager If the Service...

Page 79: ...lowing In the Physical View in ICON Manager the DataPac has a status of Critical or Non Operational Logs in ICON Manager Caution Use the ISE s Remove DataPac function only when the data is of no further interest The DataPac will be re initialized for population with new data This function renders the data on the DataPac inaccessible DataPacs ...

Page 80: ...f ICON Manager select the failed DataPac and select Service DataPac from the actions pane The command is available only if the DataPac has failed If the command is not available use the Restripe Data command to restripe the data away from the DataPac to be removed If there is not enough free space in the system Xiotech will ship a spare ISE See Adding an ISE on page 67 You do not have to rack moun...

Page 81: ...Verify all volumes have the same settings Local ID Selected hosts c Remove the selected hosts for the volume to be deleted select the host and click Remove d Click Save Changes at the bottom of the screen The Summary page appears e Go back to the volume f Delete the volume by selecting it and clicking Delete bottom of screen Click OK to delete it g Repeat steps a through g for all volumes to be de...

Page 82: ...you are not performing data I O to the remaining DataPac the ISE can be shut down or powered off when the Remove DataPac function completes if desired 7 Using a Phillips screwdriver loosen the two screws securing the latch handle The DataPac is locked into its bay in the chassis by a hardware mechanism This mechanism is released during the Remove DataPac or Shutdown function in the ISE s CLI or Ma...

Page 83: ... to the serial port on the back of the ISE 9 Run ise_add_datapac bat dsc_id ip_address com_port For example ise_add_datapac bat 100116 172 20 1 2 1 For a replacement DataPac use the same IP address you used in step 5 on page 78 If this is a DataPac addition see the Emprise 7000 Configuration Guide at http support xiotech com for the IP address to use 10 Label the ISE Volumes as Mirrored M or Stand...

Page 84: ...data off the spare with the Restripe Data command in the Physical View of ICON Manager In the wizard make sure that the spare ISE is NOT selected to restripe data away from it b Power it off in the ISE Management interface by selecting Maintenance Shutdown c Remove the spare ISE from the Emprise 7000 system and return it to Xiotech ...

Page 85: ...he following procedure You must take the controller offline when performing these procedures The Emprise system will continue to operate because the server I O moves to the second redundant controller node Note Single controller systems must be shut down and serviced offline After stopping I O select the Physical View in ICON Manager and choose Shut Down Emprise Note Certain replacement procedures...

Page 86: ...he left side of the power supply Push the release tab to the right to release the power supply from its locking position 7 Pull the power supply out of the chassis and set it aside 8 Remove the replacement power supply from the packaging 9 Gently slide the replacement power supply into the empty slot 10 Use your thumb to firmly push the power supply into place 11 Use the screwdriver to replace the...

Page 87: ...ssage confirming that the controller has failed over Replace the Interface Card 7 Put on the anti static wrist strap and attach it to a grounded surface such as the rack enclosure Keep the wrist strap on for the remainder of this procedure 8 Label all cables When you have completed this procedure the cables need to reconnect in the same ports 9 From the rear of the rack remove the power cords from...

Page 88: ... the card down firmly to make sure that it is properly seated Secure the card with the screw removed in step 14 17 Replace the cover 18 Push the controller into the rack 19 Reinstall the screws that secure the controller to the rack 20 Connect the cable to the interface card 21 Reconnect the power cords to the controller power supplies ...

Page 89: ...the locations of the LEDs Table 6 1 System Controller LEDs Figure 6 3 System Controller Front LEDs LED Location Color State Power 1 Front Green On Flash drive 2 Front Amber Off LAN 1 if connected 3 LAN 2 if connected Front Front Green Green Blinking Blinking Fault 4 Front Green Off Overheat Fan failure 5 Front Red Off System alert Power failure 6 Front Red Off Host side FCICs 7 Rear Green Amber On...

Page 90: ...oose Activate Controller from the Actions pane When the controller comes online verify that all ports are operational in the Physical View 25 Return the failed part to Xiotech P O R T 1 P O R T 2 F IB R E C H A N N P O R T 1 P O R T 2 F IB R E C H A N N P O R T 1 P O R T 2 F IB R E C H A N N P O R T 1 P O R T 2 F IB R E C H A N N Host Side Interface Card 8 7 9 10 ...

Page 91: ...place the Controller Fan 6 Put on the anti static wrist strap and attach it to a grounded surface such as the rack enclosure Keep the wrist strap on for the remainder of this procedure 7 Verify that all of the cables are labeled When you have completed this procedure all cables need to reconnect in the same ports 8 Disconnect all cables from the failed controller including the power cords 9 Use a ...

Page 92: ...on Emprise Controller Fan 14 Once the front chassis fan is loosened you can pull it out 15 Replace the fan 16 Replace the controller cover 17 Slide the controller into the rack and use the screwdriver to replace the screws and secure it in the rack 18 Reconnect the cables ...

Page 93: ...er has powered up properly by comparing the controller LEDs with the values given in Figure 6 1 on page 87 21 In the Physical View click the controller It displays in an inactive state Select Activate Controller in the Actions pane A message appears confirming that you want to activate the controller Click Yes 22 When the controller comes online verify that all ports are operational in the Physica...

Page 94: ...ly LEDs have turned amber 4 Make sure that all of the cables are properly labeled When you have completed this procedure all cables need to reconnect in the same ports on the replacement controller 5 Disconnect all cables from the failed controller including the power cords 6 Use a 2 Phillips screwdriver to remove the screws securing the controller in the rack 7 Remove the failed controller from t...

Page 95: ...stick and reseat it in the same slot on the motherboard Push down on the memory stick until the ejector lever locks into the notch on the memory stick 13 If the replacement controller has no memory sticks move them from the failed controller to the replacement intalling them into the same slots 14 Carefully remove the IPMI card from the failed controller Insert it in the same slot in the replaceme...

Page 96: ... below Figure 6 7 Removing the Battery Backed Memory Card d Touch the new controller chassis to fully discharge ESD e Insert the card into the outermost PCI slot in the replacement controller f Replace the screw that secures the card to the chassis Caution Hold the card by the top and bottom edges at the rear and the top mounting plate screw as shown below to avoid touching components This card ma...

Page 97: ...s by noting the cable labels Reconnect the power cords 23 Upgrade the controller firmware by using the CD installation procedure See Upgrading the Controller Firmware with a CD on page 102 to upgrade the controller When you are done with that procedure keep HyperTerminal running and return here to complete the controller replacement procedure 24 In the Serial console opened for step 23 press Enter...

Page 98: ...ment controller The Controller Properties show it in an inactivated state c Choose Activate Controller from the Actions pane A message appears prompting you to confirm that you want to activate the controller Click OK d Verify that the controller is operational in the controller properties 29 Place the failed controller in the replacement packaging and return it to Xiotech ...

Page 99: ...ICON 1 Upgrade the ICON to Release 6 3 or higher See Updating ICON to Release 6 3 at http support xiotech com 2 Upgrade the firmware on all controllers to 8 0 or higher by using the Updates view in ICON Manager Shut Down One Controller 3 In ICON Manager select the Emprise system with the controller you want to upgrade 4 Open the Physical View 5 Select the controller you want to upgrade and choose ...

Page 100: ... the card with the screw removed in step 12 14 Reinstall the controller cover 15 Push the controller into the rack 16 Reinstall the screws that secure the controller to the rack 17 Connect the Ethernet cable to the NIC 18 Do not reconnect the power cords or power up the first controller until you have upgraded all controllers Upgrade the Next Controller 19 For dual controller systems repeat the pr...

Page 101: ... that the settings are correct Reboot ICON by holding the power button to force power down wait 4 minutes for it to complete the boot process and confirm the network settings If you cannot access ICON using these methods replace the ICON appliance If you are uncertain contact Xiotech Customer Support at 1 800 734 4716 2 Put on the anti static wrist strap and attach it to a grounded surface such as...

Page 102: ...wdriver to attach the four screws that secure ICON in the rack 10 From the rear of the rack attach the power cord to the ICON power supply Configure the Replacement ICON See Upgrading a New ICON Appliance to Release 6 3 at http support xiotech com to upgrade and configure the appliance Make sure that you download the document that goes with the release level of this system ...

Page 103: ...D OTHER CONTROLLERS THIS IS YOUR LAST CHANCE DO YOU WANT TO ZERO THE CONTROLLER INFORMATION 6 To continue type y Status messages inform you that the controller is being zeroed The system will be reset 7 Power down the controller by pushing the power off button for 4 seconds Wait 30 seconds before powering the controller back on 8 Power the controllers up and down Caution This procedure must be per...

Page 104: ...ications HyperTerminal and do the following a Configure a new connection in HyperTerminal File New Connection b Give the connection a name i e Controller c Select the COM port you are using in the Connect To pull down d In the port settings use the following Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control None 5 Insert the installation CD into the controller s CD ROM drive ...

Page 105: ...nal select option 2 and press Enter After about a minute you will see the following screen 9 Type yes and press Enter After about 6 to 8 minutes you will see this screen 10 Press Enter to reboot the controller The install CD will pop out of the drive The controller has been upgraded to the version of code that is on the CD 11 You are now ready to continue with the installation and configuration Xi...

Page 106: ...ime zone use a terminal editor as described on the following page Changing ICON Network Settings Through ICON Manager 1 In ICON Manager select the ICON Manager node 2 Select Configure ICON Management Port from the Actions Pane 3 Enter the network settings in the following dialog Caution Changing the IP address of the ICON Mgmt port and the network settings causes the ICON appliance to reboot You w...

Page 107: ...41 102 2 NETMASK 255 255 255 0 3 GATEWAY 10 64 32 1 4 DNS SERVER 10 64 57 2 5 HOSTNAME icon102 xiotech com 6 Time Zone CST6CDT 7 Time Date 09 53 12 17 2003 8 TIMESERVER 10 64 32 1 9 Set all above 10 Force changing of sandmin passwd 11 Finish 12 Redisplay Menu Enter number 1 11 dflt 12 5 Type 1 to update the IP address 6 Type the new IP address 7 Type 11 to exit the menu 8 At the following prompt t...

Page 108: ... that are associated with the failed PDU into the off O position 5 Turn the power switches on the controller power supplies that are associated with the failed PDU into the off O position 6 Turn the power switches on the PDU to the Off position 7 After 5 minutes switch the power buttons on the ICON power supplies into the off O position 8 Remove the power cables from the failed PDU 9 Use a screwdr...

Page 109: ...B to serial adapter cable and its associated driver 2 Open a terminal emulation application on the laptop or other computer 3 Configure the terminal emulation application as shown below Baud rate 115200 Data bits 8 Parity bit none Stop bit 1 Flow control none Any other settings default 4 Connect to the MRC by pressing the Enter key on the laptop or other computer or by using whatever connection me...

Page 110: ...tween restarting and shutting down the ISE To restart the ISE from the CLI 1 Type restart 2 Press y or n in response to the question System restart requested Are you sure 3 In some conditions the system may reject the restart command and display an informational message explaining the rejection To override the rejection re issue the command with the force option in the command line restart force T...

Page 111: ...s the difference between restarting and shutting down the ISE To re activate the ISE after shutdown toggle the power switches on the ISE power sup plies off and then on again ensuring that the switches on both supplies are in the OFF position simultaneously for five seconds When re activation is complete the ISE again allows connection from a remote console To shut the ISE down from the ISE s CLI ...

Page 112: ...gurations and other system information are preserved through the upgrade process Upgrading MRC firmware is a three step process Step 1 Upload the file During this step you transfer the firmware upgrade file from a location on your network to ISE local memory Step 2 Upgrade the firmware During this step the ISE transfers the file from its local memory to an interim bootable location This step prese...

Page 113: ...step the MRC Status in the show mrc display is shown as Warning MRC FW Update In Progress for each MRC in turn 1 Using a remote console connect to the same MRC to which you uploaded the file 2 Type upgrade status to observe the upgrade status of the MRC If an MRC upgrade has never been performed the status reads Ready for upgrade If an MRC upgrade has been attempted or performed the status display...

Page 114: ... 1 Type upgrade commit to restart the ISE using the new firmware and create a backup copy of the new firmware overwriting the pre upgrade firmware All parameter settings volume configurations host volume mappings and other system information are preserved The ISE restarts using the new firmware in both MRCs When the ISE restarts connectivity to the remote console is interrupted The file you upload...

Page 115: ...pletion The progress of an upgrade can be monitored on the Web Upgrade Software page or with the seaSH upgrade status commnad When the upgrade success is confirmed and the commit is complete the backup sofware copy is upgraded for both MRCs This backup sofware upgrade could take up to fifteen minutes when there is no I O load Under heavy I O load the backup upgrade will take longer The backup soft...

Page 116: ...from a location on your network to ISE local memory Step 2 Upgrade the firmware During this step the ISE transfers the file from its local memory to each DataPac in turn and begins using the new firmware Upgrading DataPac Firmware 1 Locate the DataPac firmware upgrade file at http support xiotech com and download it to a location on your network 2 Use the service or command of your choice to uploa...

Page 117: ...ISE memory Locate a DataPac firmware file that is compatible with the hardware and software versions on the ISE and begin the procedure again from Step 2 If the uploaded file is compatible the message DataPac upgrade in progress is displayed followed by a status display showing that the upgrade is In Progress To monitor the progress of the upgrade repeatedly type upgrade status The display shows t...

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