General Care and Troubleshooting
WorkCentre
®
5945/5955
712
User Guide
Troubleshooting Tips
The device will not power on
•
Check to see that the device is not in Energy Saver mode as indicated by the green light on the
control panel.
•
To re-activate the device when in Low Power or Sleep mode, press the
Power
button. The device
takes longer to recover from Sleep mode.
If the issue is not with the device, check the power outlet.
•
Plug another electrical appliance into the outlet and see if it operates properly.
•
Plug the device into a different outlet.
•
Check the outlet has a voltage or frequency that matches the device specifications.
•
If your device is specified for a power supply of 50 Hz and 10 A it should be connected to
a 220-240 V supply.
•
If your device is specified for a power supply of 60 Hz and 15 A connect it to a 110-127 V
supply.
More Information
Powering the Device On
Powering the Device Off
Using the Energy Saver Option
Documents will not feed through the document feeder
•
Ensure the originals are in good condition.
•
Check nothing is resting on the document feeder cover or overhanging into the input tray.
•
Ensure that all staples, paper clips and Post-it notes have been removed from the originals.
•
Ensure that the paper tray is not filled above the MAX line.
•
Check to see if the document set is fully inserted into the document feeder.
•
Ensure that the edge guides are adjusted to touch the sides of the paper.
•
Check for obstructions or paper debris in the document feeder.
•
Ensure that the document feeder cover is closed.
•
Check that the device is Ready as indicated by a message on the touch screen.
•
Ensure there are no bright lights directly overhead as these may confuse the size / preset sensor.
•
Confirm that the media being fed is within the range specified for the device.
If everything appears correct but the problem persists turn the device off, wait 2 minutes and then
switch it back on again.
More Information
Loading Documents
Powering the Device Off
Powering the Device On
Summary of Contents for WorkCentre 5945
Page 1: ...Version 1 0 July 2014 Xerox WorkCentre 5945 5955 Multifunction Printer User Guide ...
Page 26: ...Safety and Regulations WorkCentre 5945 5955 24 User Guide ...
Page 78: ...Getting Started WorkCentre 5945 5955 76 User Guide ...
Page 300: ...Scan WorkCentre 5945 5955 298 User Guide ...
Page 556: ...E Mail WorkCentre 5945 5955 554 User Guide ...
Page 646: ...Internet Services WorkCentre 5945 5955 644 User Guide ...
Page 672: ...Machine and Job Status WorkCentre 5945 5955 670 User Guide ...
Page 680: ...Feature Installation WorkCentre 5945 5955 678 User Guide ...