09/2007
2-57
Phaser 8860/8860MFP Service Manual
Jam Codes
Error Messages and Codes
Initial Issue
N4A
N4B
N4C
N4D
NFE
N4F
N4G
N4H
N4J
N4K
N4L
N4S
N4T
N4V
N4W
N4X
Y-Axis motor stalled on power-up following an abnormal shutdown.
Y-Axis motor stalled on power-up following a normal shutdown.
Y-Axis motor stalled during mechanical recovery
Y-Axis motor stalled during warm-up.
Y-Axis motor stalled during ready state.
Y-Axis motor stalled during a fault state.
Y-Axis motor stalled during an auto drum maintenance cycle.
Y-Axis motor stalled during printhead maintenance.
Y-Axis motor stalled during printhead purge.
Y-Axis motor stalled during an oil Transfix Roller cycle.
Y-Axis motor stalled during standby mode.
Y-Axis motor stalled during staging for transfix.
Y-Axis motor stalled during transfixing.
Y-Axis motor stalled during a print drum maintenance cycle.
Y-Axis motor stalled during drum imaging.
Y-Axis motor stalled during paper exit.
1.
Check for supported media, generally label, trifold or envelopes cause this error.
2.
Try running fewer sheets through the tray.
3.
Check that the Process Drive is correctly homed (
ADJ 4.7.1
).
4.
Test theY-Axis Motor using Service Diagnostics, replace if necessary (
REP
4.0.11
).
5.
Test for Y-Axis Belt slippage using the Belt Slip test.
6.
Replace the Tray 1 Separator Pad assembly.
7.
Replace the Process Drive (
REP 4.0.7
).
N5T
N5W
Y-Axis motor out of position during transfixing.
Y-Axis motor out of position during drum imaging.
1.
Check the Y-Axis drive belt.
2.
Run the Check Drum Y-Axis Encoder test.
3.
Run the Check Drum Y-Axis Drive test.
4.
Test for Y-Axis Belt slippage using the Belt Slip test.
5.
Replace the Y-Axis Motor (
REP 4.0.11
), or Drum Assembly (
REP 2.0.3
) if neces-
sary.
N6T
Y-Axis Motor media short during transfix. The media was shorter than expected. Legal
size paper from Tray 4 in standard print mode may buckle. Use slower print mode.
1.
Check for supported media.
2.
Check system grounds.
3.
Run the Check Drum Y-Axis Encoder test.
4.
Remove the Preheater (
REP 2.0.17
), and check the Preheater flag for ink or
paper interference.
5.
Replace the Preheater (
REP 2.0.17
).
Table 3 Jam Code Troubleshooting
Code Description / Procedure
N7T
Y-Axis Motor media long during transfix. The media was longer than expected.
1.
Check for supported media.
2.
Try heavier media.
3.
Try loading only a few sheets. Some photo media may require running one sheet
at a time.
4.
Run the diagnostic Check Drum Y-Axis Encoder test.
5.
Replace the Pick Assembly and Retard Roller (
REP 3.0.18
).
6.
Run the clean ink smears and check the Preheater exit flag for debris.
7.
Remove the Preheater (
REP 2.0.17
), and check the Preheater flag for ink or
paper interference.
8.
Replace the Preheater (
REP 2.0.17
) if the error persists.
P4A
P4B
P4C
P4D
PFE
P4F
P4G
P4H
P4J
P4K
P4L
P4S
P4T
P4V
P4W
P4X
Process Drive stalled on power-up following an abnormal shutdown.
Process Drive stalled on power-up following a normal shutdown.
Process Drive stalled during mechanical recovery
Process Drive stalled during warm-up.
Process Drive stalled during ready state.
Process Drive stalled during a fault state.
Process Drive stalled during an auto drum maintenance cycle.
Process Drive stalled during printhead maintenance.
Process Drive stalled during printhead purge.
Process Drive stalled during an oil Transfix Roller cycle.
Process Drive stalled during standby mode.
Process Drive stalled during staging for transfix.
Process Drive stalled during transfixing.
Process Drive stalled during a print drum maintenance cycle.
Process Drive stalled during drum imaging.
Process Drive stalled during paper exit.
1.
Check for supported media.
2.
Check that the Process Drive is correctly homed (
ADJ 4.7.1
).
3.
Test the Process Drive using Service Diagnostics.
4.
Replace the Process Drive (
REP 4.0.7
) if necessary.
5.
Run the Transfix Fast and Slow tests.
6.
Replace the Transfix Camshaft (
REP 2.0.10
) and load arms if necessary.
7.
Run the Tilt Drive test, replace if necessary.
8.
Replace the Process Drive (
REP 4.0.7
).
Table 3 Jam Code Troubleshooting
Code Description / Procedure
Summary of Contents for Phaser 8860
Page 1: ...705P01205 September 2007 Phaser 8860 8860MFP Service Documentation...
Page 4: ...09 2007 iv Phaser 8860 8860MFP Service Manual Initial Issue Introduction...
Page 28: ...09 2007 1 2 Phaser 8860 8860MFP Service Manual Initial Issue Service Call Procedures...
Page 34: ...09 2007 2 2 Phaser 8860 8860MFP Service Manual Initial Issue Error Messages and Codes...
Page 94: ...09 2007 3 2 Phaser 8860 8860MFP Service Manual Initial Issue Image Quality...
Page 126: ...09 2007 4 2 Phaser 8860 8860MFP Service Manual Initial Issue Repairs and Adjustments...
Page 208: ...09 2007 5 2 Phaser 8860 8860MFP Service Manual Initial Issue Parts List...
Page 222: ...09 2007 6 2 Phaser 8860 8860MFP Service Manual Initial Issue Diagnostics...
Page 274: ...09 2007 7 2 Phaser 8860 8860MFP Service Manual Initial Issue Wiring Data...
Page 294: ...09 2007 8 2 Phaser 8860 8860MFP Service Manual Initial Issue Theory of Operation...
