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09/2007
2-53
Phaser 8860/8860MFP Service Manual
Jam Codes
Error Messages and Codes
Initial Issue
Jam Codes
The system stores the most recent 20 events in Jam History. To access this information, press
and hold the
Up Arrow
button, then scroll to Jam History and press
OK
. Jam codes for Pro-
cess Events differ between models. Tables 1 and 2 list the code keys for each model.
Table 3
provides troubleshooting information for the most common jams.
NOTE:
The following table defines the first 3-digits. The 4th digit represents the tray number
(1~4), 5 represents a chase page, and 6 represents duplex. Numbers following the 4th digit are
the system page count:
Table 1 8860 Jam Code Key
Process Event
Basis for Jam
System State
Media Supply
A Deskew Flag
B Preheater Flag
C Strip Flag
D Exit Flag
E Tray 1 Width
F Front Door
G Tray 2 Media
H Tray 3 Media
J Tray 4 Media
M Media Drive
N Y-Axis Motor
P Process Drive
T Exit Door
V Tray 2 Event
W Tray 3 Event
X Tray 3 Pick Flag
Y Tray 4 Event
Z Tray 4 Pick Flag
2 Sensor Event
3 Timeout
4 Motor Stall
5 Motor Position
6 Length Short
7 Length Long
A Abnormal shutdown
B Normal shutdown
C Mechanical recovery
D Warmup
E Ready
F Fault
G Auto Drum Maintenance
H Printhead Maintenance
J Printhead purge
K Oil Transfix Roller
L Standby
M Pick from Tray 2
N Pick from Tray 3
P Pick from Tray 4
Q Pick from Tray 1
R Pick from Duplex
S Stage for transfix
T Transfix
V Drum Maintenance
W Imaging
X Exit
Z Shutdown
1 Tray 1
2 Tray 2
3 Tray 3
4 Tray 4
5 Chase Page
6 Duplex
Table 2 8860MFP Jam Code Key
Process Event
Basis for Jam
System State
Media Supply
A Deskew Flag
B Preheater Flag
C Strip Flag
D Exit Flag
E Tray 1 Width
F Front Door
G Exit Door
H Tray 2 Media
J Tray 3 Media
K Tray 4 Media
M Media Drive
N Y-Axis Motor
P Process Drive
V Tray 2 Event
W Tray 3 Event
X Tray 3 Pick Flag
Y Tray 4 Event
Z Tray 4 Pick Flag
2 Sensor Event
3 Timeout
4 Motor Stall
5 Motor Position
6 Length Short
7 Length Long
A Abnormal shutdown
B Normal shutdown
C Mechanical recovery
D Warmup
E Ready
F Fault
G Auto Drum Maintenance
H Printhead Maintenance
J Printhead purge
K Oil Transfix Roller
L Standby
M Pick from Tray 2
N Pick from Tray 3
P Pick from Tray 4
Q Pick from Tray 1
R Pick from Duplex
S Stage for transfix
T Transfix
V Drum Maintenance
W Imaging
X Exit
Z Shutdown
1 Tray 1
2 Tray 2
3 Tray 3
4 Tray 4
5 Chase Page
6 Duplex
Table 3 Jam Code Troubleshooting
Code Description / Procedure
A2C
Deskew sensor in unexpected state during mechanical recovery.
1.
Check the Drum Maintenance Kit NVRAM contacts during oiling for continuity.
2.
Instruct customer to remove media from Tray 1 before opening the front door.
3.
Replace the pivot arm.
A2E
Deskew sensor in unexpected state at ready.
1.
Check system grounding.
2.
Replace Tray 1 Pick Solenoid.
A2F
Deskew sensor in unexpected state.
1.
Check system grounding.
2.
Verify all doors and covers are fully closed and not moving during printing.
A2J
Deskew flag sensor event during head purge.
A2K
Deskew sensor in an unexpected state during a Transfix Roller oiling.
Summary of Contents for Phaser 8860
Page 1: ...705P01205 September 2007 Phaser 8860 8860MFP Service Documentation...
Page 4: ...09 2007 iv Phaser 8860 8860MFP Service Manual Initial Issue Introduction...
Page 28: ...09 2007 1 2 Phaser 8860 8860MFP Service Manual Initial Issue Service Call Procedures...
Page 34: ...09 2007 2 2 Phaser 8860 8860MFP Service Manual Initial Issue Error Messages and Codes...
Page 94: ...09 2007 3 2 Phaser 8860 8860MFP Service Manual Initial Issue Image Quality...
Page 126: ...09 2007 4 2 Phaser 8860 8860MFP Service Manual Initial Issue Repairs and Adjustments...
Page 208: ...09 2007 5 2 Phaser 8860 8860MFP Service Manual Initial Issue Parts List...
Page 222: ...09 2007 6 2 Phaser 8860 8860MFP Service Manual Initial Issue Diagnostics...
Page 274: ...09 2007 7 2 Phaser 8860 8860MFP Service Manual Initial Issue Wiring Data...
Page 294: ...09 2007 8 2 Phaser 8860 8860MFP Service Manual Initial Issue Theory of Operation...