Xerox Phaser 8860, Service Manual

Page: 58 / 316

09/2007
2-26 Phaser 8860/8860MFP Service Manual
12,000.60, 13,000.48
Initial Issue Error Messages and Codes
12,000.60 Program Faults
A software error has occurred. The following troubleshooting procedure applies to these errors:
Initial Actions
• Reset NVRAM and retest.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
13,000.48 Printhead Thermal Fault
A thermal error is detected in the Printhead. The following troubleshooting procedure applies to
this error:
Initial Actions
• Check that all system grounds are secured.
• Check the ambient room temperature.
• Check the fan operation and vents.
• If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Troubleshooting Procedure
Program Faults
12,000.60 The system detected a program fault during operation.
Table 1 12,000.60 Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
NVRAM, PL 5.0
Table 2 12,000.60 Program Faults Troubleshooting Procedure
Step Questions or Actions Yes No
1 Reseat all Electronics Module connec-
tions.
Does the problem persist? Go to Step 2. Complete.
2 Check ground integrity.
Are the system grounds connected? Reset NVRAM. If the
error persists,
replace the NVRAM
device (
REP 5.0.9 ).
Reconnect the sys-
tem grounds.
Process Thermal Faults
13,000.48 A thermal fault was detected in the Printhead.
Table 1 13,0xx.4x Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
Printhead, PL 2.0 Electronics Module - Figure 8
NVRAM, PL 5.0
Table 2 13,000.48 Troubleshooting Procedure
Step Questions or Actions Yes No
1 Check ground integrity for the printer.
Does the error persist? Go to Step 2. Complete.
2 Reset NVRAM.
Does the error persist? Replace the NVRAM
device (
REP 5.0.9 ).
Complete.
3 Reseat all system connections to the
Printhead and check that the harnesses
are properly dressed.
Does the error persist? Replace the Print-
head (
REP 2.0.2 ).
Complete.