09/2007
2-31
Phaser 8860/8860MFP Service Manual
13,XXX.xx
Error Messages and Codes
Initial Issue
13,XXX.xx Ink Loader Thermal Faults
A thermal error has occurred. The following troubleshooting procedures apply to these errors:
Initial Actions
•
Check that all system grounds are secured.
•
Check the ambient room temperature.
•
Check the fan operation and vents.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Troubleshooting Procedures
Ink Loader Thermal Faults
13,328.43
The Cyan heater is too hot.
13,330.45
The Cyan heater took too long to reach the setpoint temperature.
13,387.48
The Cyan heater thermistor circuit is open.
13,389.41
The Cyan heater thermistor circuit is shorted.
13,391.43
The Cyan heater thermistor returned faulty reading.
13,392.44
The Magenta heater is too hot.
13,394.46
The Magenta heater took too long to reach the setpoint temperature.
13,451.49
The Magenta heater thermistor circuit is open.
13,453.42
The Magenta heater thermistor circuit is shorted.
13,455.44
The Magenta heater thermistor returned faulty reading.
13,456.45
The Yellow heater is too hot.
13,458.47
The Yellow heater took too long to reach setpoint temp.
13,515.41
The Yellow heater thermistor circuit is open.
13,517.43
The Yellow heater thermistor circuit is shorted.
13,519.45
The Yellow heater thermistor returned faulty reading.
13,456.45
The Black heater is too hot.
13,458.47
The Black heater took too long to reach setpoint temp.
13,515.41
The Black heater thermistor circuit is open.
13,517.43
The Black heater thermistor circuit is shorted.
13,519.45
The Black heater thermistor returned faulty reading.
Table 1 Ink Loader Thermal Fault Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Ink Loader,
PL 2.0
Electronics Module -
Figure 8
I/O Board,
PL 5.0
I/O Board (2/2) -
Figure 12
Electronics Module,
PL 5.0
Electronics Module -
Figure 8
Right Combined Cable,
PL 5.0
Table 2 Ink Loader Ink Melt Heater 13,328.43 through 13,581.44 Procedure
Step Questions or Actions
Yes
No
1
Verify that the ambient temperature of the
room is within the system’s specifications.
Is the room within operating parameters?
Go to Step 2.
Advise the customer
of operational
requirements.
2
Check ground integrity for the printer.
Does the error persist?
Go to Step 3.
Complete.
3
Test the appropriate Ink Melt heater.
Run the Service Diagnostics Ink Melt test.
1.
Yellow
2.
Cyan
3.
Magenta
4.
Black
Does the Ink Melt Heater operate cor-
rectly?
Replace the Elec-
tronics Module (
REP
5.0.5
).
Go to Step 4.
4
Check Ink Loader connections and wiring.
Are the connections secure and the wiring
undamaged?
Replace the Ink
Loader (
REP 2.0.1
).
Repair or replace the
wiring. If the error
persists, replace the
I/O Board (
REP
5.0.13
).
Summary of Contents for Phaser 8860
Page 1: ...705P01205 September 2007 Phaser 8860 8860MFP Service Documentation...
Page 4: ...09 2007 iv Phaser 8860 8860MFP Service Manual Initial Issue Introduction...
Page 28: ...09 2007 1 2 Phaser 8860 8860MFP Service Manual Initial Issue Service Call Procedures...
Page 34: ...09 2007 2 2 Phaser 8860 8860MFP Service Manual Initial Issue Error Messages and Codes...
Page 94: ...09 2007 3 2 Phaser 8860 8860MFP Service Manual Initial Issue Image Quality...
Page 126: ...09 2007 4 2 Phaser 8860 8860MFP Service Manual Initial Issue Repairs and Adjustments...
Page 208: ...09 2007 5 2 Phaser 8860 8860MFP Service Manual Initial Issue Parts List...
Page 222: ...09 2007 6 2 Phaser 8860 8860MFP Service Manual Initial Issue Diagnostics...
Page 274: ...09 2007 7 2 Phaser 8860 8860MFP Service Manual Initial Issue Wiring Data...
Page 294: ...09 2007 8 2 Phaser 8860 8860MFP Service Manual Initial Issue Theory of Operation...
