09/2007
2-24
Phaser 8860/8860MFP Service Manual
11,0XX.xx
Initial Issue
Error Messages and Codes
11,0XX.xx Electronics Module Interface Faults
A communications error has occurred. The following troubleshooting procedure applies to
these errors:
Initial Actions
•
Check that all system grounds are secured.
•
Check or reseat all connections to the Electronics Module.
•
Check the condition of all harnesses.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Ink Loader Faults
11,001.47
The Upper 525-sheet feeder broken serial link detected.
11,002.48
The Lower 525-sheet feeder broken serial link detected.
11,003.49
Control Panel broken serial link detected
11,004.41
Control Panel or I/O Board broken serial link detected.
11,005.42
Power control broken serial link detected.
11,006.43
Printhead broken serial link detected.
11,007.44
PCI error detected.
11,008.45
The DMA hardware is not responding.
11,009.46
Communication timeout failure detected.
11,010.47
Hardware version mismatch.
11,011.48
Software version mismatch.
11,012.49
The power control PLD does not match the expected version.
11,013.41
I/O PLD version mismatch.
11,014.42
Control Panel version mismatch.
11,015.43
Printhead PLD version mismatch.
11,016.44
Lower 525-sheet feeder PLD version mismatch.
11,017.45
Upper 525-sheet feeder PLD version mismatch.
11,018.46
Titan version mismatch.
11,043.66
Control Panel waiting error
Table 1 11,0xx.4x Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
I/O Board,
PL 2.0
Right Side Harness / I/O Control -
Figure 10
Right Side Harness,
PL 5.0
Right Side Harness / I/O Control -
Figure 10
I/O Board Power Control Cable,
PL 5.0
Right Side Harness / I/O Control -
Figure 10
Left Side Harness,
PL 5.0
Left Side Harness (1/2) -
Figure 6
Electronics Module,
PL 5.0
Electronics Module -
Figure 8
Optional Feeder,
PL 3.0
Left Side Harness (1/2) -
Figure 6
Table 2 Process Drive Faults 11,0xx.4x Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Check ground integrity for the printer.
Does the error persist?
Go to Step 2.
Complete.
2
Reseat all system interconnections and
check that the cables are properly
dressed.
Does the error persist?
Go to Step 3.
Complete.
3
Reset NVRAM.
Does the error persist?
Locate the error
code below.
Complete.
For errors
11, 001.47
and
11,017.45
Replace the Tray Lift Motor.
Does the error persist?
Replace the Elec-
tronics Module (
REP
5.0.5
).
Complete.
For errors
11,002.48
and
11, 016.44
Check the Option Tray connection.
Does the error persist?
Replace the optional
tray.
Complete.
For errors
11,003.49
and
11,0014.42
Replace the I/O
Board (
REP 5.0.13
)
Complete.
For errors
11,004.41
and
11,013.41
Replace the I/O Board (
REP 5.0.13
).
Does the error persist?
Replace the Control
Panel (
REP 1.0.9
).
Complete.
For errors
11,006.43
and
11,015.43
Replace the Print-
head (
REP 2.0.2
).
Complete.
For error
11,009.46
Replace the I/O Board (
REP 5.0.13
).
Does the error persist?
Replace the Elec-
tronics Module (
REP
5.0.5
).
Complete.
For all other
11,000.4x
errors:
Replace the Elec-
tronics Module (
REP
5.0.5
).
Complete.
Summary of Contents for Phaser 8860
Page 1: ...705P01205 September 2007 Phaser 8860 8860MFP Service Documentation...
Page 4: ...09 2007 iv Phaser 8860 8860MFP Service Manual Initial Issue Introduction...
Page 28: ...09 2007 1 2 Phaser 8860 8860MFP Service Manual Initial Issue Service Call Procedures...
Page 34: ...09 2007 2 2 Phaser 8860 8860MFP Service Manual Initial Issue Error Messages and Codes...
Page 94: ...09 2007 3 2 Phaser 8860 8860MFP Service Manual Initial Issue Image Quality...
Page 126: ...09 2007 4 2 Phaser 8860 8860MFP Service Manual Initial Issue Repairs and Adjustments...
Page 208: ...09 2007 5 2 Phaser 8860 8860MFP Service Manual Initial Issue Parts List...
Page 222: ...09 2007 6 2 Phaser 8860 8860MFP Service Manual Initial Issue Diagnostics...
Page 274: ...09 2007 7 2 Phaser 8860 8860MFP Service Manual Initial Issue Wiring Data...
Page 294: ...09 2007 8 2 Phaser 8860 8860MFP Service Manual Initial Issue Theory of Operation...
