09/2007
2-50
Phaser 8860/8860MFP Service Manual
39,005.43
Initial Issue
Error Messages and Codes
39,005.43 Scanner Missing Fault
A Scanner was not detected. The following troubleshooting procedure applies to these errors:
Initial Actions
•
Reseat the Scanner connection to the Electronics Module.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Scanner Missing Fault
39,005.43
The system did not detect the Scanner Assembly.
Table 1 39,005.43 Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Scanner Assembly,
PL 1.0
Scanner Power Supply,
PL 5.0
Exit Module Control Board -
Figure 13
DADF,
PL 1.0
Exit Module Control Board,
PL 5.0
Exit Module Control Board -
Figure 13
Exit Roller Motor,
PL 4.0
Exit Module Control Board -
Figure 13
Elevator Motor,
PL 4.0
Exit Module Control Board -
Figure 13
Table 2 Scanhead Missing Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Cycle system power and retest.
Does this correct the problem?
Complete.
Go to Step 2.
2
Check the Scanner Power Supply status
LED (see
Figure 2
).
Is the Status LED blinking?
Go to Step 3.
Go to Step 5.
3
Remove the Output Tray and Side Covers.
Disconnect the Elevator (
P/J303
) and Exit
Roller (
P/J309
) motors.
Does the Status LED stop blinking and
remain On?
Replace the defec-
tive motor or the Exit
Module (
REP 3.0.7
)
Go to Step 4.
4
With the Exit Module motors discon-
nected, disconnect the DADF from the
Scanner.
Does the Status LED stop blinking and
remain On?
Replace the DADF
(
REP 1.0.15
).
Go to Step 5.
5
Is the Status LED Off?
Replace the Scanner
Power Supply (
REP
5.0.2
). If the error
persists, replace the
Electronics Module
(
REP 5.0.5
).
Go to Step 6.
6
Disconnect the Scanner Assembly from
the Electronics Module.
Does the Status LED light?
Replace the Scanner
Assembly (
REP
1.0.11
).
Replace the Exit
Module Control
Board (
REP 5.0.1
). If
the error persists,
replace the Scanner
Power Supply (
REP
5.0.2
). If the Status
LED remains Off,
replace the Electron-
ics Module (
REP
5.0.5
).
Table 2 Scanhead Missing Troubleshooting Procedure
Step Questions or Actions
Yes
No
Summary of Contents for Phaser 8860
Page 1: ...705P01205 September 2007 Phaser 8860 8860MFP Service Documentation...
Page 4: ...09 2007 iv Phaser 8860 8860MFP Service Manual Initial Issue Introduction...
Page 28: ...09 2007 1 2 Phaser 8860 8860MFP Service Manual Initial Issue Service Call Procedures...
Page 34: ...09 2007 2 2 Phaser 8860 8860MFP Service Manual Initial Issue Error Messages and Codes...
Page 94: ...09 2007 3 2 Phaser 8860 8860MFP Service Manual Initial Issue Image Quality...
Page 126: ...09 2007 4 2 Phaser 8860 8860MFP Service Manual Initial Issue Repairs and Adjustments...
Page 208: ...09 2007 5 2 Phaser 8860 8860MFP Service Manual Initial Issue Parts List...
Page 222: ...09 2007 6 2 Phaser 8860 8860MFP Service Manual Initial Issue Diagnostics...
Page 274: ...09 2007 7 2 Phaser 8860 8860MFP Service Manual Initial Issue Wiring Data...
Page 294: ...09 2007 8 2 Phaser 8860 8860MFP Service Manual Initial Issue Theory of Operation...
