09/2007
2-27
Phaser 8860/8860MFP Service Manual
13,003.42 and 13,007.46, 13,008.47
Error Messages and Codes
Initial Issue
13,003.42 and 13,007.46 Thermal Faults
A thermal error has occurred. The following troubleshooting procedures apply to these errors:
Initial Actions
•
Check that all system grounds are secured.
•
Check the ambient room temperature.
•
Check the fan operation and vents.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Troubleshooting Procedure
13,008.47 and 13,010.49 Drum Thermal Faults
A Drum Assembly thermal error has occurred. The following troubleshooting procedures apply
to these errors:
Initial Actions
•
Check that all system grounds are secured.
•
Check the ambient room temperature.
•
Check the fan operation and vents.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedures.
Troubleshooting Procedure
Thermal Faults
13,003.42
Thermal fault
13,007.46
Thermal fault
Table 1 13,003.42 and 13,007.46 Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
NVRAM,
PL 5.0
Electronics Module,
PL 5.0
Electronics Module -
Figure 8
Table 2 13,003.42 and 13,007.46 Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Check ground integrity for the printer.
Does the error persist?
Go to Step 2.
Complete.
2
Reset NVRAM.
Does the error persist?
Replace in the
NVRAM device
(
REP 5.0.9
). If the
error persists,
replace the Electron-
ics Module (
REP
5.0.5
).
Complete.
Drum Thermal Faults
13,008.47
The Drum Heater is too hot
13,010.49
The Drum Heater took too long to reach the setpoint temperature.
Table 1 13,008.47 and 13,010.49 Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Drum Fan,
PL 4.0
Right Side Harness / I/O Control -
Figure 10
Drum Assembly
Electronics Module Power -
Figure 9
Drum Temperature Sensor,
PL 6.0
I/O Board (2/2) -
Figure 12
Electronics Module Fan
Left Side Harness (2/2) -
Figure 7
Table 2 13,008.47 and 13,010.49 Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Verify that the ambient temperature is
within environmental specifications.
Is the room within operating parameters?
Go to Step 2.
Advise the customer
of operational
requirements.
2
Check ground integrity for the printer.
Does the error persist?
Go to Step 2.
Complete.
3
Is the error code associated with an over-
heat condition?.
Go to Step 4.
Go to Step 6.
4
Check airflow at the vents.
Is there adequate clearance, and are the
vents clean?
Go to Step 5.
Clean the vents.
5
Test the Drum Fan
Run the Service Diagnostics Drum Fan
Motor test.
Does the fan operate correctly?
Go to Step 6.
Replace the Drum
Fan (
REP 4.0.6
).
6
Test the Electronics Module Fan.
Does the Fan operate correctly?
Go to Step 7.
Replace the Elec-
tronics Module Fan
(
REP 4.0.15
).
Summary of Contents for Phaser 8860
Page 1: ...705P01205 September 2007 Phaser 8860 8860MFP Service Documentation...
Page 4: ...09 2007 iv Phaser 8860 8860MFP Service Manual Initial Issue Introduction...
Page 28: ...09 2007 1 2 Phaser 8860 8860MFP Service Manual Initial Issue Service Call Procedures...
Page 34: ...09 2007 2 2 Phaser 8860 8860MFP Service Manual Initial Issue Error Messages and Codes...
Page 94: ...09 2007 3 2 Phaser 8860 8860MFP Service Manual Initial Issue Image Quality...
Page 126: ...09 2007 4 2 Phaser 8860 8860MFP Service Manual Initial Issue Repairs and Adjustments...
Page 208: ...09 2007 5 2 Phaser 8860 8860MFP Service Manual Initial Issue Parts List...
Page 222: ...09 2007 6 2 Phaser 8860 8860MFP Service Manual Initial Issue Diagnostics...
Page 274: ...09 2007 7 2 Phaser 8860 8860MFP Service Manual Initial Issue Wiring Data...
Page 294: ...09 2007 8 2 Phaser 8860 8860MFP Service Manual Initial Issue Theory of Operation...