09/2007
2-49
Phaser 8860/8860MFP Service Manual
39,002.40 and 39,003.41, 39,004.42
Error Messages and Codes
Initial Issue
39,002.40 and 39,003.41 Scanner Subsystem Test Faults
A Scanner DRAM or Optical self test error has occurred. The following troubleshooting proce-
dure applies to these errors:
Initial Actions
•
Cycle system power and retest.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
39,004.42 Scanhead Locked or Shipping Restraint Faults
A Scanner self test determined the Scanhead was either locked, or the shipping restraint
remained. The following troubleshooting procedure applies to these errors:
Initial Actions
•
Check the Scanhead lock.
•
Check for packaging.
•
If the problem persists, follow the procedure below.
Primary Causes
The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Troubleshooting Procedure
Scanner Subsystem Test Faults
39,002.40
The Scanner DRAM test failed.
39,003.41
The Scanner Optical Test failed.
Table 1 39,00X.4x Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Scanner Assembly,
PL 1.0
Table 2 Scanner Subsystem Faults Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Cycle system power and retest.
Does this correct the problem?
Complete.
Go to Step 2.
2
Replace the Scanner Assembly (
REP
1.0.11
).
Complete.
Scanhead Lock or Shipping Restraint Faults
39,004.42
The Scanhead did not reach Home position. Release Scanner Shipping Restraint
or Scanhead Locked appears on the Control Panel display.
Table 1 39,004.42 Troubleshooting Reference Table
Applicable Parts
Wiring and Plug/Jack References
Scanner Assembly,
PL 1.0
Table 2 Scanhead Locked Troubleshooting Procedure
Step Questions or Actions
Yes
No
1
Cycle system power and retest.
Does this correct the problem?
Complete.
Go to Step 2.
2
Replace the Scanner Assembly (
REP
1.0.11
).
Complete.
Summary of Contents for Phaser 8860
Page 1: ...705P01205 September 2007 Phaser 8860 8860MFP Service Documentation...
Page 4: ...09 2007 iv Phaser 8860 8860MFP Service Manual Initial Issue Introduction...
Page 28: ...09 2007 1 2 Phaser 8860 8860MFP Service Manual Initial Issue Service Call Procedures...
Page 34: ...09 2007 2 2 Phaser 8860 8860MFP Service Manual Initial Issue Error Messages and Codes...
Page 94: ...09 2007 3 2 Phaser 8860 8860MFP Service Manual Initial Issue Image Quality...
Page 126: ...09 2007 4 2 Phaser 8860 8860MFP Service Manual Initial Issue Repairs and Adjustments...
Page 208: ...09 2007 5 2 Phaser 8860 8860MFP Service Manual Initial Issue Parts List...
Page 222: ...09 2007 6 2 Phaser 8860 8860MFP Service Manual Initial Issue Diagnostics...
Page 274: ...09 2007 7 2 Phaser 8860 8860MFP Service Manual Initial Issue Wiring Data...
Page 294: ...09 2007 8 2 Phaser 8860 8860MFP Service Manual Initial Issue Theory of Operation...
