Triton RL5000, Service Manual

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RL5000 S
ERIES
XS
CALE AND
X2 A
UTOMATED TELLER
M
ACHINES
S
ERVICE
M
ANUAL
Preface
Triton’s Technical Services Department
The primary purpose of the Technical Services Department is to provide assis-
tance to customers in the operation, trouble shooting, and repair of equipment
manufactured by Triton. A toll-free phone number (1-800-259-6672) is provided
for convenience.
The Technical Services Department operates to serve our customers. The staff
is trained to follow our policies and procedures to ensure fair and uniform treat-
ment of all our customers.
Automated Voice Mail System
Our goal is to have a ‘live’ person answer 100% of all incoming calls (during
regular support hours). On occasion, however, call loads may exceed the capac-
ity of the staff. When this occurs, an automated voice mail system will answer
the call, indicate to the caller that all Technical Support Specialists are busy as-
sisting others, and ask the caller to leave detailed information about the nature
of the call.
Should it become necessary to leave a voice mail message, the caller should
state:
• their name
• the organization for which they work
• the
serial number of the equipment they are calling about
• detailed description of the problem that they are experiencing
• phone number where they can be reached, including area code.
As Technical Support Specialists become available, they check for voice mail
messages and return calls in the order in which they were received. By provid-
ing the information requested in the voice mail, the technician can be prepared
when your call is returned. Triton asks you to be patient if you must leave voice
mail, and assures you that your call is important to us and that we will respond
promptly.
As Technical Support Specialists become available, they check for voice mail mes sag es
and return calls in the order in which they were received. By pro vid ing the information
requested in the voice mail, the technician can be prepared when your call is returned.
Triton asks you to be patient if you must leave voice mail, and assures you that your call
is important to us and that we will respond promptly.