Triton RL5000, Service Manual

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P
REFACE
Preface
Should your equipment be damaged in the process of shipment or delivery to
your place of destination, we recommend the following course of action:
• If possible, call the shipping company before the driver leaves your delivery
site. Make note of the damage on the “receipt of delivery’ paperwork. If this
is not possible, call them as soon as possible to report the damage.
• Take photographs of the damaged packaging prior to opening the boxes. If
this is not possible, make note of key points, such as whether the equipment
is on a pallet, if the banding is intact, how the boxes are damaged, etc. Keep
all of the packaging for inspection by the shipping company.
• If you unpack the equipment, take photographs of the damaged equipment.
If this is not possible, make note of the damages.
• You must fi le a claim with the shipper for shipping damages immediately
after reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen
carrier the policies and procedures regarding shipping damage claims prior to
selecting them as your preferred carrier.
If the equipment receives structural damage and is in an uninstallable condi-
tion, Triton will work with you to arrange for a replacement unit to be shipped as
soon as possible. The purchaser will be billed for the replacement unit. Triton’s
Repair Technicians will. repair the damaged unit after it is returned to our fa-
cilities. We will credit the purchaser’s account for the full purchase price of the
damaged unit, minus the cost of returning the unit to ‘like new” condition. Under
no circumstances does Triton authorize anyone to complete structural damage
repairs in the fi eld. Therefore, we will not ship primary structural parts, such as
a cabinet head or main cabinet body for repair in the fi eld.
Authorized Installation and Service Providers
Triton Systems utilizes several nation-wide and regional authorized third party
maintenance providers. All miniATM Cash Dispensers must be installed and ser-
viced by service technicians certifi ed by Triton. This includes authorized third
party service technicians and technicians who have been factory trained by
Triton to service miniATM equipment. Installation or repairs attempted by unau-
thorized service technicians automatically voids the warranty on the product.
Please contact Triton Systems’ Technical Services Department at (800) 259-
6672 for a list of our third party service providers and/or to obtain information
on the requirements and procedures for becoming a certifi ed Triton service tech-
nician.