Triton RL5000, Service Manual

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14
RL5000 S
ERIES
XS
CALE AND
X2 A
UTOMATED
T
ELLER
M
ACHINES
S
ERVICE
M
ANUAL
Section 2
M
AINTENANCE
P
HILOSOPHY
Triton’s philosophy for fi eld repair of the RL5000 Series ATM is a modular ap-
proach. The following section is a basic (visual) Level I confi guration and trou-
bleshooting guide that may assist technicians servicing the terminal. This infor-
mation should be used in conjunction with the RL5000 Series Installation
Guide, the RL5000 S
ERIES
U
SER
M
ANUAL
, the XScale\X2 Confi guration Man-
ual, and the Error Code Recovery Handbook. In addition, factory trained
technicians will fi nd Level II Diagnostic Status and Testing guides as well as part
replacement procedures in Section 3. Modules that are not repairable in the fi eld
should be returned to the factory for maintenance.
Figure 2-1 is a block diagram of the RL5000 Series ATM that will help under-
standing the relationship of the different modules that make up the ATM.
S
TART
U
P
The Triton Standard XScale software should perform a series of maintenance
actions after the terminal begins the boot process and the Windows CE OS
loads. It will register controls, load the screen fi le, and initialize any IO devices.
When the terminal is powered up, a Triton logo will appear on the left side of the
display (identifi es the terminal as an XS Series ATM). The start-up sequence will
scroll down the right half of the display (just below the software version, which
will appear at the top of the screen). If the mainboard is unable to communicate
with a device, it will be noted in the scrolling list. If this is the case, check all
cable connections between the peripheral device and the mainboard. Make sure
the power supply outputs are within expected operating ranges.
After a successful completion of the Triton Standard XScale start-up sequence,
the main function menu (Management Functions or Customer Transactions) is
displayed on the screen. If no action is taken, this screen will time out and
PLEASE WAIT is displayed on the display for about twenty seconds before the
displaying the Customer Transaction "Welcome" on screen. If an error has been
detected, it will switch to the "Temporarily Out of Service" screen which will
display the error code and a description of the problem. In most cases it will be
possible to press Ctrl+1 to log into Management Functions to check the confi gu-
ration parameters and run diagnostics as necessary.
N
O
P
OWER
If the terminal will not turn on, check the external environment. Make sure there
is a dedicated AC power source available and connected to the terminal. Make
sure the circuit breakers for the external AC source (outlet), and the terminal’s
internal Power Supply Assembly have been switched to the on position. (The
+5v, +12v, -12v, +24v, and the +12v Float LEDs should be on). If the terminal is
connected to a UPS, verify that it is plugged in and working.