3
Troubleshooting
Communication Symptoms
124
DSQ II Hardware Manual
Thermo Scientific
• The wrong type of ethernet cable is connected to the mass spectrometer. Use the supplied
10 Base-T Category 5 crossover cable. The length of the ethernet cable may be extended
by plugging a standard Category 5 cable in series with the supplied crossover cable.
• Ethernet card in the PC is not configured or is faulty. Check TCP/IP configuration
(compare to the settings in the
Readme.doc
file). Replace the card if necessary.
• Software is not configured correctly. Select the DSQ II from the Instrument
Configuration window and configure the software.
• System is in service mode. Check if green power LED on front cover is flashing; return
service switch to normal position if necessary.
•
Xcalibur
software has locked up. Use Task Manager to close HomePage, AcquServer,
QuadTune, and QuadInst. You can also reboot the computer.
Computer intermittently loses communication with DSQ II.
Possible Solutions
• Ethernet cable is loose or damaged. Inspect cable and replace if necessary.
• Communication circuits on the digital board are faulty. Check connections to digital
board. Replace if necessary.
Cannot download methods to DSQ II.
Possible Solutions
The software is not properly configured. Verify correct settings in Instrument Configuration.
Unable to start a GC temperature program even though all devices are ready. “NOT
RDY - Waiting for Inhibit RDY Signal” displays on the TRACE GC Ultra status menu.
Possible Solutions
1. Check the GC and/or autosampler remote start cables for loose or faulty connections.
• GC remote start cable (8-pin) connects to the GC (Generic/HS port) and DSQ II
(GC Start port).
• Autosampler remote start cable connects to the
GC (Autosampler port) and
autosampler controller (GC port). See the
TRACE GC Ultra Operating Manual
for
more information.
2. Configure the Inhibit Ready parameter on the TRACE GC Ultra.
Summary of Contents for DSQ II
Page 1: ...DSQ II Hardware Manual 120299 0002 Revision C December 1 2009 ...
Page 4: ......
Page 8: ......
Page 36: ...1 Basic Operations Shutting Down the GC MS System 20 DSQ II Hardware Manual Thermo Scientific ...
Page 198: ...5 Ion Source and Inlet Valve Inlet Valve Upgrade 182 DSQ II Hardware Manual Thermo Scientific ...
Page 202: ...6 Prefilter and Quadrupole 186 DSQ II Hardware Manual Thermo Scientific ...
Page 206: ...7 Ion Detector Electron Multiplier 190 DSQ II Hardware Manual Thermo Scientific ...
Page 242: ...226 DSQ II Hardware Manual Thermo Scientific Index ...