Troubleshooting Programs
What do I do when a program stops responding or crashes?
Try restarting your computer.
1.
Click
Start
on the Windows
®
taskbar, and click
Shut Down
.
2.
Select
Restart
and click
OK
.
If restarting your computer does not work, contact the software publisher or designated provider for technical
support. See
Program Support Information
for contact information.
Why does the message, "You must insert the Application CD into your optical drive" appear, and the program does not
start?
Some titles require specific files that are located on the Application Recovery CD. Insert the disc, and try starting the
program again.
Your optical drive may not be reading the disc.
Make sure you place the CD in the tray with the label side facing up.
Make sure the optical drive is properly connected to your computer. See
Connecting External Optical (Disc)
Drives
for more information.
Why can't the program find a file while a PC Card is inserted?
When a PC Card is inserted into a computer that is connected to the docking station, it may change the drive letters of the
docking station disk drives or PC Card disk drives. If this occurs, the program you are using may not find certain files. Do
one of the following:
Remove the PC Card, and restart your computer. Do not insert the PC Card while using that program.
Change the drive letters of the docking station disk drives or the PC Card disk drives. See the Windows
®
help file or
the program guide for instructions on how to change the drive letters.
Which program do I use for CD-R/CD-RW functions?
Use the preinstalled Sony SonicStage software and Windows
®
software to create CDs on your VAIO
®
computer, if the
specific model you purchased is preconfigured with all of the necessary components for CD-R and CD-RW capability.
You can also download the RealJukebox CD-burning component to create CDs, but it may interfere with your computer's
normal system operations.
Why can't I use the DVgate program?
If your computer is using the Ultimate Battery Life profile as a power saving mode, you cannot use DVgate software.
Please select another profile. Preferably, connect your computer to AC power when using these features.
Page 216
Summary of Contents for PCG-SRX99K VAIO User Guide (primary manual)
Page 23: ...3 Follow the on screen instructions Page 23 ...
Page 48: ...4 Lift the disc from the drive 5 Push the drive tray gently to close it Page 48 ...
Page 56: ...Printer Connections Printing With Your Computer Page 56 ...
Page 73: ...Locating the Jog Dial Control The Jog Dial Control Page 73 ...
Page 88: ...Connecting Mice and Keyboards Using External Mice and Keyboards Page 88 ...
Page 93: ...Floppy Disk Drives and PC Cards Using Floppy Disk Drives Using PC Cards Page 93 ...
Page 104: ...hardware device 6 Eject the PC Card from the PC Card slot Page 104 ...
Page 182: ...Memory Upgrades Upgrading Your Computer s Memory Page 182 ...
Page 189: ...Using the Recovery CDs Application and System Recovery CDs Using Your Recovery CDs Page 189 ...